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  • Archived

Thunderbird won't accept my password. How do I add a new password?

Password not working, so can't pull up new emails. Undere Preferences, deleted all passwords in the hope that I would be prompted to enter a new password. No such luck.… (read more)

Password not working, so can't pull up new emails. Undere Preferences, deleted all passwords in the hope that I would be prompted to enter a new password. No such luck. So now I have no password and no access to new emails. How do I add a new password?

Asked by kenpoettcker 1 year ago

Last reply by cor-el 1 year ago

  • Archived

Create Gmail Account

april 9 2021 Hello, When I validate my Gmail account creation, I receive the message : The incoming mail server already exists and I can't validate the account creation.… (read more)

april 9 2021 Hello, When I validate my Gmail account creation, I receive the message : The incoming mail server already exists and I can't validate the account creation. Thank you in advance to those who can help me solve this problem. Sincerely, Gérard (one who knows is better than ten who seek)

Bonjour, Lorsque je valide ma création de compte Gmail, je reçois le message : Le serveur de courrier entrant existe déjà et je ne peux pas valider la création du compte. Merci par avance à ceux, celles, qui pourront m'aider à résoudre ce problème. Cordialement, Gérard (un qui sait vaut mieux que dix qui cherchent)

moved to TB

Asked by geuziere 1 year ago

Last reply by Taimur Ahmad 1 year ago

  • Archived

I like to get rid of the Master password for Mozilla since i forgot the thing.Hilmar

Will uninstall FF also delete the Master password ? I like to get rid of the Master password for Mozilla Thunderbird since i forgot the thing. I am using Win 10. Hilmar … (read more)

Will uninstall FF also delete the Master password ? I like to get rid of the Master password for Mozilla Thunderbird since i forgot the thing. I am using Win 10. Hilmar

Asked by Hmaier 1 year ago

Last reply by Stans 1 year ago

  • Archived

Thunderbird backups

I use Linux Ubuntu 20.04 LTS and this operating system has an automatic Backup programme included. My Backup Plan copies my Home folder to a separate hard drive. I note … (read more)

I use Linux Ubuntu 20.04 LTS and this operating system has an automatic Backup programme included. My Backup Plan copies my Home folder to a separate hard drive. I note that Thunderbird stores my emails in a Profile and that this is stored as a Hidden Folder in the Home Directory. As I am backing up Home, can I safely assume I am automatically also backing up my Thunderbird emails. Or do I have to manually back them up as mentioned in some help articles.

Asked by austinjames 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

How do I restore read messages to the inbox after all of them suddenly disappeared?

All of the read messages in my inbox suddenly disappeared. I didn't do anything to purposely do this. I searched for a recent read message and it was located showing the … (read more)

All of the read messages in my inbox suddenly disappeared. I didn't do anything to purposely do this. I searched for a recent read message and it was located showing the location of inbox. I changed the status to unread and it then appeared in the inbox. When I read new messages they change to read messages and stay displayed in the inbox as read but no old messages are displayed. So all of those old read messages are still available, so how do I get them displayed? Thanks Jerry

Asked by Boater 2 years ago

Last reply by Wesley Branton 1 year ago

Primary Password

I decided I needed to use a password to enter my emails. By following my nose, I went to settings and checked the box to use a primary password. It then asked for a pas… (read more)

I decided I needed to use a password to enter my emails. By following my nose, I went to settings and checked the box to use a primary password. It then asked for a password. I typed it in... twice. Once, then confirm. Now, I can't enter my email no matter how many times I type in the password. I've tried resetting the password by going to chrome://pippki/content/resetpassword.xhtml. It says password was reset but nothing has changed, it did not ask me for a new password, and I still can't get in. Frustration has set in. Thank you for any help you can give tome.

Asked by diannebatson 2 months ago

Last reply by Toad-Hall 1 month ago

  • Archived

Recover deleted email folder

Hi, i have accidentally deleted an email folder and sub folder. Is there a way i can restore it please ? Kind Regards John. Firefox Desktop -> Thunderbird … (read more)

Hi, i have accidentally deleted an email folder and sub folder. Is there a way i can restore it please ? Kind Regards John.

Firefox Desktop -> Thunderbird

Asked by holdenroost 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Re : Problems with Thunderbird E-mails

Hello. I have a Talk Talk / Tiscali Account with Thunderbird E-mail. Everything was working fine until half-an-hour ago when I got an error message TT602 when attempting … (read more)

Hello. I have a Talk Talk / Tiscali Account with Thunderbird E-mail. Everything was working fine until half-an-hour ago when I got an error message TT602 when attempting to send an E-mail. ( previous E-mails sent earlier had worked OK ) I checked my in-coming and out-going server settings and they are all as recommended by Talk Talk. Also went on-line to check the Talk Talk connection and all showing up as OK. Does anyone know what the problem can be ? Many thanks. SG PS. I already posted this question on the Forum about a week ago but no-one has responded yet. The problem does not happen all the time - just occasionally. But it means I can't send any E-mails for a couple of hours. Then, eventually, it seems I can send them again. But it keeps happening. Can anyone help ? Thanks. SG.

Asked by Steamgo 1 year ago

Last reply by Toad-Hall 1 year ago

  • Archived

New problem downloading files (Win10-64bit, Thunderbit 32-bit, Firefox 64-bit)

Starting within the last 2 weeks, I am having problems with the system hanging up when I try to download a file. It doesn't happen when I've first rebooted the computer,… (read more)

Starting within the last 2 weeks, I am having problems with the system hanging up when I try to download a file. It doesn't happen when I've first rebooted the computer, but after I've been using it for an hour or two. It also doesn't hang the entire computer (at least not at first); but just Firefox, Windows Explorer, and (if the download link was there) Thunderbird.

I'm using:

  Win10 Pro(x64) v1909 (build 18363.1016)
  Firefox v80.0.1 (64-bit)
  Thunderbird v68.12.0 (32-bit)

On a Dell Optiplex 7010 factory-refurb desktop pc with:

  3.40 gigahertz Intel Core i5-3570 processor
  16gb ram

The problem starts at the point where I'm supposed to tell the system where to put the file I'm downloading. The system defaults to "This PC", and usually to "Downloads". If it's going to hang, it does so on my next mouse-click, trying to go to the proper directory.

When the glitch happens, closing Firefox (if I can) will not solve it. When I try to open it again, it says Firefox is already running, even though it doesn't appear to be. Sometimes (but not always) I can open the Task Manager. The one time I succeded in doing so, I must have started either that download or a previous download from a Thunderbird email. Several Firefox processes were running. I tried to shut them all down, but one would not respond. Looking thru the other tabs, I found one Firefox.exe instance in the Details tab, and tried (but failed) to shut that down. So I started closing whatever other applications I had open, on the way to rebooting the system. But when I closed Thunderbird, the Firefox process & "Detail" instance both closed, and the glitch disappeared.

However, I don't think it can always be blamed on Thunderbird, because I think the glitch has happened at other times when Thunderbird was not open. All I really know is that both Firefox and Windows have updated on my pc (and on my Win7 laptop) within the last two weeks, and that's when the problem started.

To me it appears that this is an update-induced bug. I hope that this note helps someone to find that bug and kill it.

Thanks.

Asked by tim@timdeaton.org 1 year ago

Last reply by Wayne Mery 1 year ago

  • Archived

deleted files missing

This AM I opened my Trash folder (where all my deleted emails are sent) to refer to an email several months old. Disturbingly, the only files showing were deleted files … (read more)

This AM I opened my Trash folder (where all my deleted emails are sent) to refer to an email several months old. Disturbingly, the only files showing were deleted files for the past four days only. I did not delete them because I sometime refer to an older deleted email and generally delete them when they are more than six months old, manually. I checked the settings which indicate no emails are to be deleted. I also tried a repair for the Trash file with no success. I would appreciate a response as to why this is happening and how to correct it (and how to recover the missing emails). Many thanks. Stan

Asked by hollywoodstan 1 year ago

Last reply by Stans 1 year ago

  • Archived

Non-junk mail is being moved (and re-moved) to the junk folder

I have TB 78.4.3 (32-bit) installed and update whenever TB suggests. (I'm using Firefox 80.2.03 (64-bit) running on Win 10) For the first time ever, to my knowledge, in … (read more)

I have TB 78.4.3 (32-bit) installed and update whenever TB suggests. (I'm using Firefox 80.2.03 (64-bit) running on Win 10) For the first time ever, to my knowledge, in the past day or so good email--important email--is being routed to the junk mail folder. I have tried dragging it back to the inbox and BAM, it gets moved back to junk. I have tried marking it "not junk." Doesn't matter. I have a number of message filters set up to cope with the massive volume of junk that comes in, but none of them should have caused this effect.

This is going to make me crazy.

Asked by curmudgeon942 1 year ago

Last reply by Matt 1 year ago

  • Archived

AT&T bellsouth.net login problem

I have three email address, all bellsouth.net domains. If I go to the AT&T Yahoo site I can login to all three addresses without a problem. Therefore I know I have a … (read more)

I have three email address, all bellsouth.net domains. If I go to the AT&T Yahoo site I can login to all three addresses without a problem. Therefore I know I have a good password and the accounts are not locked.

Last fall I lost access to all three email accounts via Thunderbird. AT&T support told me I had to establish a secure 16 character password and convert to from POP3 to IMAP servers (this proved untrue as POP3 still works). After much effort I converted all three addresses to IMAP and regained access. A few months ago one of the three address suddenly would not login via Thunderbird. AT&T technical support proved no help resolving this problem even after hours of telephone time. I can still reliably log into this account via AT&Ts Yahoo site but not via an email client like Thunderbird or OE Express. On both clients I tried both POP3 and IMAP logins, and although both work for the other two accounts, nothing works for the one problem account. Thunderbird gives the following message when I try to log in "Login to server imap.mail.att.net with username xxxxxx@bellsouth.net failed.". I used both the original password that works with Yahoo and the 16 character secure password, with the same result. I also checked the settings multiple times.

I tried everything I can think of without success. Any suggestions would be appreciated.

Asked by Barryng 2 years ago

Last reply by Matt 1 year ago

  • Archived

Do not automatically remove signature on a Reply

Hello, When receiving a message, Thunderbird considers a line containing "--" to be a signature start mark and automatically removes all following lines (instead of quot… (read more)

Hello,

 When receiving a message, Thunderbird considers a line containing "--" to be a signature start mark and automatically removes all following lines (instead of quoting it) when editing the reply. 

I want to disable this behavior. (The content of my (reply) message is my responsibility, I dislike automation on my authoring. ;-) )

So, how to configure this?

Regards.

Asked by christophe.lohr 1 year ago

Last reply by sfhowes 1 year ago

  • Archived

Hidden File

I seem to have a hidden Folder. I've been putting emails into a named folder but it doesn't appear on my list of folders. But when I do a search for specific emails it tu… (read more)

I seem to have a hidden Folder. I've been putting emails into a named folder but it doesn't appear on my list of folders. But when I do a search for specific emails it turns them up. Can folders be hidden, and how can I find and unhide it?

Asked by Davenruthross 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago