Thunderbird Support Forum

Good afternoon. Since the latest update to Thunderbird has arrived I keep getting a message when I log-on to retrieve my E-mails which says “ You are attempting to override how Thunderbird identifies this site. Click below to create a security exception.”

So each time I have to click on the box which prompts me to create a security exception. When I click the box to “ save “ the exception, it makes no difference. I have to do it every time.

As if this were not bad enough, I am now getting asked to “ verify my password “ for each of my two E-mail accounts, every time I try to access my E-mails. This never happened to me before and has only started over the past week or so.

I have AVG security in addition to their “ Premium Technical Support “ which costs a lot of money. I telephoned them today and spoke with two of their technical advisers, also gave them remote access to my PC so they could fix the problem. I spent almost TWO HOURS on the telephone while they tried various things, checked my operating system, checked the server details on Thunderbird and also ran the “ RKILL “ programme to check for any faults. They told me everything was fine. But after they had gone and I tried again to access Thunderbird, the same problems re-occurred. Surely there must be a simple way to address these two issues. I am getting very fed-up and wish I could simply speak to a technician on the telephone instead of like this ! Why can’t we do that ?

I have used Thunderbird for almost 20 years and I love it. I have not had basically any problems with it until this fall when I started to direct my gmails through it too. Before that, I only directed the emails from my university's server.

My computer's OS (C:) memory started to run out. The Storage claimes that my Apps & Features tool 189 GB although I did not have a lot of different kinds of programs there. I just found out that the reason is the hidden files under Users/...../AppData Properties/Roaming/Thunderbird/Profiles/..../ImapMail/imap.gmail.com/[Gmail].sbd takes 143 GB!!!

I do not understand how this is possible and how to solve this problem. Can I safely remove the folders under [Gmail].sbd? If not, how to solve this problem? My computer is soon dysfunctional because the OS memory is running out.

Thank you for your help.

I decided I needed to use a password to enter my emails. By following my nose, I went to settings and checked the box to use a primary password. It then asked for a password. I typed it in... twice. Once, then confirm. Now, I can't enter my email no matter how many times I type in the password. I've tried resetting the password by going to chrome://pippki/content/resetpassword.xhtml. It says password was reset but nothing has changed, it did not ask me for a new password, and I still can't get in. Frustration has set in. Thank you for any help you can give tome.

I cancelled Spectrum as my cable internet provider and went with TMobile WiFi internet. When I switched my gmail account worked fine, but I am unable to send/receive emails with my Thunderbird account. TMobile was unable to figure out the problem. Do you have any answers? Dennis Kudlak

In the last two days all of my messages have been immediately marked as read (i.e., unread messages do not show up in bold). In options I have chosen 'Automatically mark messages as read after displaying for 10 seconds', and in the past this has meant the incoming message showed as bold until I opened and read it, and that the main display indicated how many unread messages I had. I am using Firefox 78.13.0 in Windows 10, but this did not happen after an update: it simply happened overnight. Just now I sent a message from my Gmail account to my Firefox address and have not opened it in Firefox: on my iPad it shows as unread, but on my PC it shows as read, even though I haven't touched it. This problem applies to all three mailboxes in the Firefox account: when I look at the main Firefox display, there is no bold to indicate that any of the mailboxes have new messages.

 This is very annoying in terms of business--I can't immediately see whose messages I have not yet read, and whether any new messages have arrived in a particular mailbox since I last opened Firefox (it is too distracting to keep it open all the time).  Many thanks for any help.

Hello, I receive two messages repeatedly, on my Orange address. This is not the case if I use Orange mail, only with thunderbird. For the first, I put a filter that removes it, but it doesn't work with the second. This repetition saturates my messaging and prevents me from receiving other messages.

Bonjour, Je reçois deux messages de façon répétitive, sur mon adresse Orange. Ce n'est pas le cas si j'utilise Orange mail, seulement avec thunderbird. Pour le premier, j'ai mis un filtre qui le supprime, mais ça ne marche pas avec le second. Cette répétition sature ma messagerie et m'empêche de recevoir les autres messages.

ALL my Local Folders are MISSING this morning!!

They were THERE last night ... GONE this morning.

I ran NO Thunderbird Updates (have selected tell me BEFORE AUTOMATIC UPDATES run) ...

Changed no VIEWS, or anything.

I just spent days updating and creating new ones. I have used Thunderbird for years.

Where are they???

HELP!!!

August 4 my verizon.net email on thunderbird stopped receiving new mail. I keep getting server rejected login information. I resubmitted my password and still got same message. I manually reconfigured pop3 and even manually configured imap but both failed. I then deleted the account and same error when I tried to reinstall it. I then used Firefox to log into aol.com and used by verizon id and password to access it that way and it worked and my mail since august 4 has been retrieved.

 What has changed that I can't access my verizon mail via thunderbird?  Since I can't contact AOL, I wonder if anyone else might have an anwser?
Thanks for any help you might give
 Bob

Hello,

 When receiving a message, Thunderbird considers a line containing "--" to be a signature start mark and automatically removes all following lines (instead of quoting it) when editing the reply. 

I want to disable this behavior. (The content of my (reply) message is my responsibility, I dislike automation on my authoring. ;-) )

So, how to configure this?

Regards.

Having only a couple of weeks ago managed to sort out the Certificates / Authorities / Mail Shield settings in Thunderbird, I am now getting a different problem. Yesterday I sent two or three E-mails successfully, but then on the next one I got a message saying " too many messages - TT 1602." I checked to see what this meant, and discovered a post saying I should change my outgoing server setting from 587 to 25. ( but 587 has always worked fine until now ! ) Changed the setting to 25 and re-sent the E-mail. There was a different error message which said the server address had not been recognised. However, the E-mail did get sent. Tried the same thing with a second E-mail, got the same message, but the E-mail got sent. This morning I decided to re-set my outgoing server connection back to 587 to see what would happen when I attempted to send another E-mail. Back on 587 all seems to be working OK once more. But for how long ? Is there a problem with Thunderbird ? Can someone perhaps explain what are the " correct " server connections / settings for both in-coming and out-going servers ? Thank you very much.

Hello everyone,

I would be grateful if anyone could offer a solution.

I use Thunderbird Version 91.9.1 on a Windows 10 PC. I am in England UK. I have several gmail, outlook and gmx email accounts, which i use in one desktop client for convenience. It used to be MS Outlook, but now I am using Thunderbird. All my emails are setup as as IMAP.

In my email accounts I have many folders, and there are some messages which I need to update regularly. I originally created these messages in 'drafts' in MS Outlook and then moved them to their different folders where i can edit them. MS Outlook allows you to edit messages in IMAP folders, i.e. you can treat them as 'drafts' as long as you created the message.

In Thunderbird, my IMAP messages which I can usually edit in MS Outlook, are not available to 'edit'. They open as templates.

How can i change this? How can I continue doing this in Thunderbird? I don't mind setting all my messages as 'drafts' if there is only one setting.

I don't want to contemplate the other option of moving the message to the draft folder to edit and then move it back. That would be very inconveniet as i have many emails, each with different folders. In a nutshell, I want to be able to edit messages in my IMAP folders, the messages I have created myself.

Any advice welcomed and I thank you in advance.

Hello i wanted to move my emails storage from c/user/user/appdata.... to d/thunderbird/profile.... results a lost all... i have 2 or 3 email accounts i cant attach the new D/ .../rpfile/8dsw...to others 2 email account only to 1 so i decide to get back ( C/ user/.../profile/8dsw... still in pc ) and get no more emails on 3 account and i if i add the profile file (8dsw...) to 1 email account show me all file associated to the account but nothing in inbox... ahhh misery misery ... Thanks for help

I work with a number of people where I need to copy and paste in words from Greek or Hebrew into my English text to be read in the letters from original language (Greek or Hebrew) NOT in English letters. I used to be able to do that without any problem a few years ago, but your current versions keeps changing the text into its perceived English equivalent. How do I get Thunderbird to STOP doing this and instead allow me to copy and paste words from another language into my discussion text so the person looking at the words I copied and pasted, knows exactly what word I used, not some transliteration of that word?

Example: "We turn to Liddell-Scott unabridged: “cristo,j, h,, o,n, (cri,w)..." As you can see, instead of showing the word in Greek letters, it shows it in English letters. Liddell-Scott is a lexicon for Greek words. I need the ability to have the letters show up in the original language. This is essential for clarity.

Emails arrive in duplicate, and when deleted they come back again, and again. This is a recent development although I recall having this happen several years ago, but I don't recall attempting to fix the problem, so it must have corrected itself. Assistance would be appreciated to correct this problem.

Whazzup with both a POP3 & an IMAP?

Which one to remove & how to do it step by step please

edit: moved thread from Firefox to Thunderbird section.

I'm getting the following message when trying to delete multiple messages at a time. Sometimes it actually puts them in the trash folder but doesn't remove from Inbox. I've emptied the trash & did a compact folder. Still have problem.

The messages could not be moved or copied to folder 'Trash on cindyr@neo.rr.com' because writing to folder failed. To gain disk space, from the File menu, first choose Empty Trash, and then choose Compact Folders, and then try again.

How do I change "POP" server to IMAP server? Verizon default to AOL requires an IMAP address. Putting new IMAP address in doesn't work unless the server type is changed. You can't delete it and change it in "server" settings. This 77 yr old needs more guidance please.

Outgoing SMPT doesn't need a change. Thank you.