Thunderbird Community Forum

I just upgraded (reluctantly) to Win11 on my desktop, and my POP Thunderbird account did not survive the upgrade. I had to switch over to a new IMAP Thunderbird, losing all of my POP folders (which are still on my disk). Just not, apparently, accessible.

Anyone have info on how to re-access or somehow get them into my IMAP install?

I would like to make a donation that renews automatically each year. I understand that you offer the option of making monthly donations. However, that is not what I am looking for, and I would never use that option. By contrast, if I could make a donation that renews automatically on the same date every year, I would choose that option. I am not suggesting that the amount would be substantial, but it would be comparable to what I would be willing to pay for an annual subscription.

(If I have not submitted this suggestion through the appropriate channel, could you please let me know how it might be brought to the attention of the individuals responsible for making such decisions?)

Thunderbird ver 140.0 (64-bit) on Windows 11.

Brand new, fresh installation of Thunderbird. - Added a GMail account. That worked. - I tried to add an account with my personal domain. I enter my name, the email account, and Thunderbird gets stuck in an unending loop looking up the configuration. - Other email clients have successfully looked up the config and did the setup without a problem. - The email account is handled via IONOS.com servers. - If you gave me a manual setup option I could handle it but there is none; TB goes straight into trying to handle it itself.

Any ideas?

TY, Frank

Problem: newly added account disappears when TB is closed. Thunderbird on this PC (Dell Latitude 6540) has held a Verizon account for years. The "new" account is a different, equally old Verizon account kept on TB in an identical PC I no longer use. When added to TB on the present PC it tests and works fine until TB is closed. Repeated numerous times. Having read thread # 1286437 I did what follows , to no avail: 1. tried TB in troubleshoot mode; 2. tried in Windows safe mode; 3. cleared startup cache; 4. drastically pruned old emails; 5. looked up profile folder under troubleshooting info. Folder qxxxxxxd ( size 1.18 GB before adding new account) holds one folder tree, one directory tree, but NO prefs.js file. Instead, twenty-two prefs-xx.js files from 1 to 22; removed all to a thumb drive except prefs-1.js which I dared not rename as prefs.js; 6. found two profile folders, both labeled default. One is the above holding 1.18 GB, the other holds 685 MB (probably harmless and related to an old university account no longer extant). I copied both profile folders to a thumb drive. Note: profile folder qxxxxxxd is clearly engaged in what I am attempting. When TB is open with the added new account working -- which is the case as I am writing --, profile folder size increases from 1.18 to 1.20 GB and the number of folders increases by one (under "Mail" the list of pop.verizon-xx.net sub-folders increases from 17 to 18). Please advise on what to do next; I am 86 and no software geek, but can follow instructions... Thanks --Paul

Hi everyone, great to see the latest release of Thunderbird.

There was mention of an "experimental mode" that enables exchange active sync.

How/where can I access this since the previous plug-ins such as TBSync no longer work with the latest version.

Thanks.

Jeffrey

I have 3 e-mail accounts and the third one I added is the one I set as default. For some reason the first two show together in the unified folder, but the third is separate on it's own. How do I get all three in the unified folder?

New Laptop. Windows 11. Bitdefender protection. Installed Thunderbird and a first gmail account on new Laptop, all OK. Attempting to instal a second, different gmail account I get the following message from Google:

"400. That’s an error.  The server cannot process the request because it is malformed. It should not be retried. That’s all we know." 

No problem having installing the 2nd gmail account in my internet browser on new laptop after continued failures to instal in Thunderbird. NB I have both gmail accounts previously (and easily) installed and working in Thunderbird on PC, old laptop, phone. Issue does not make sense. Does anyone have a solution please.

Hi, I am trying to use Filelink to send a large file. I selected WebDAV and am trying to log in there on Mozilla's Composition screen. Under Private URL it wants me to enter my username and password. I entered my email address and password but error message says account not properly configured, What am i supposed to do?

Hello, I tried following the steps on [https://support.mozilla.org/en-US/kb/.../moving-thunderbird-data-to-a-new-computer]. However, I currently have a flatpak installation where I land in a folder which also has executable among other files (?). I do not see the usually named profile folder and therefore cannot copy it to my new computer. Do you know how I can move in this case? Thanks

Is there a way to preempt the initial download when connecting an IMAP account initially?

Presuming you plan to make "Keep messages in all folders for this account..." UNchecked, I've found I can only go into settings as soon as possible after connecting the IMAP account to cut off the automatic start of downloads for local email copies. I then search for the email files locally (am configured for maildir) and manually delete.

Not the end of the world, but seems a bit janky. Is there a way you're supposed to be able to set synchronization settings BEFORE Tb starts syncing?

Thanks.

Hi, When installing my Yahoo account in F-bird, I chose the option to keep copies of the messages on the server when downloading them to my local folders. But all my message folders on the yahoo server appear to be empty after I copied them to my local folders. Can this be undone? I'm using other email programs on my mobiles and it's crucial for me that I can access all my folders from mobile and desktop devices. Is there a way to keep them on the yahoo server AND have them synchronized with my local folders? Your help is very much appreciated! Kind regards, Pat

Problem:

You remove an account like Google from Thunderbird, but Thunderbird continues to repeatedly show a pop-up to log into that account (in my case Google). I've noticed it even freezes the Thunderbird UI on startup.

Note: I'm self-answering this question. Mozilla Support has similar questions, but they're archived with incomplete answers. By archiving them, Mozilla is preventing the community from improving the solutions on those problems.

This exact question has been asked at least 4 different times, and it's been archived with 4 different solutions. All of them are valid advice.

• "Check your calendars" - https://support.mozilla.org/mk/questions/1441082
• "Check your addons" - https://support.mozilla.org/en-US/questions/1208183
• "Check your addressbook" - https://support.mozilla.org/en-US/questions/1440106
• "Check troubleshooting info" - https://support.mozilla.org/en-US/questions/1398233

I thought Thunderbird was free to use. It's asking me to donate and I can't access my current emails from my account. If this is free than why on earth do I HAVE to donate to get access to my emails. That is not right. Please help me.

Thank you Malcolm

Thunderbird v115.7.0 (32 bit) Win7 (32 bit) SP1.

I am trying to add another account, but when I fill in the account info (name, email address, and password,) it pops up an oauth2 verification window but the window "Fails to connect"

The title of the window is "Enter Credentials for (email address) on imap.comcast.net.

After some time, I get a "unable to connect" message.

I managed to copy some of the url, here is the beginning part https://oauth.xfinity.com/oauth/authorize?response_type=code&client_id=thunderbird-oauth&redirect_uri=http%3A%2F%2Flocalhost&scope=https%3A%2F%2Femail.comcast.net%2F+profile+openid&code_challenge_method=S256&code_challenge=xhwuKlnA_c...

This has happened before for Google accounts too.

Is there a fix?

Thanks, Mark.