Thunderbird Support Forum

We've enjoyed T'bird on this PC for several years. About a year ago my wife got a new laptop; it came with Outlook as the default email program. It worked only fairly well, but now it has pretty much bitten the dust. I installed T'bird for her and it's working fairly well, but with a couple minor bugs. First, there is no address book in it and also the menu bar across the top is missing. HELP!!!!!

Have used a Onetel e-mail account for a number of years.

Occasionally, the outgoing server drops out so messages can't be sent only received.

When trying to reconfigure with correct port numbers etc it will never reconnect straight away and there is always a long process to get it up and running again which always seems different every time.

I can never manage this by myself and always have to get help in. This has baffled the best brains in the business so any help or advice gratefully received.

As 99% of users hate threading, myself included, why don't you just change the default to no threading?

I have looked at a lot of the answers to previous questions on this subject and none of them work. One has a supposed video to help but that relates to Gmail and is not understandable. Perhaps you want us to all use Gmail. I have looked the article "Message threading in Thunderbird - keep messages grouped by conversation" but that is useless and the suggested method of stopping threading doesn't work.

Please change the default!!

My emails have large a lapse in time before the downloading catches up. For example right now my last email showing says 6:41 PM when it is actually 9:44 PM. This is costing me sales on items I have listed on the marketplace because I have no current notification via emails. Please help.

Several of my message filters do not run automatically. The "Filter Log" shows only one of the 49 active filters running. That one filter does not run with predictable results.

I am receiving 10-20 inbound messages per day that may well contain malware or spam. These each have a "ReturnPath" of "<>" and an "AuthenticationResults" that contains the string "dkim=none".

I am attempting to somehow identify and discard inbound messages whose "ReturnPath" is "<>" and whose "AuthenticationResults" contains the string "dkim=none".

I've made several different attempts using several different filter instances. Each works as expected when run manually from the pane that appears in response to tools->"Message Filters". Each of these invocations appears in the "Filter Log" when run manually

I see no evidence that any run automatically, even though I have clicked the checkbox to turn them on. I've tried setting the "Getting New Mail" dropdown to both "Filter before Junk Classification" and "Filter after Junk Classification" with no apparent difference in behavior.

I've tried turning on the "Periodically, every 10 minutes" option with no visible impact.

Many or most of my rules apparently work fine, because each moves a specific message from my inbox to a designated folder. Those moves all happen -- and yet the "Filter Log" shows no record of any of them.

I am running Thunderbird 115.9.0 (32-bit) on a Windows 10 Pro system. I'm a senior developer with more than four decades of professional development experience. I'm very familiar with rule systems.

My email provider is Rackspace, and their technical support is not responsive. This volume of spam/malware is making my email client unusable.

I am eager to pay a monthly support fee -- either directly or through any of the many online payment options such as "buy me a coffee" and such -- in exchange for effective technical support. I have been unable to find any such providers for Thunderbird.

I understand that this is a community of volunteers and I appreciate your attention. I invite any suggestions for workarounds or fixes.

After upgrading to SuperNova on my MacBook Pro, the Mail Merge function no longer is available under "File". I looked under Tools to see if I needed to reinstall the Mail Merge Add On, and the Add On feature is also missing.

I found a discussion where someone said to download some debugging file, and to do that, you had to look under the options (three vertical dots) next to the Unified Folders Inbox. However, my Unified Folder Inbox does not have three vertical dots.

Holding emails that need to go out to multiple recipients. )-:

Thank you.

RD

I received a very nice reply to my problem regarding saving passwords. The reply instructed me to reply with certain information. But the reply was marked no-reply@support.mozilla.org. This is very frustrating. Please send coherent instructions. And please read your reply yourself.

Another issue: I tried to make some text boldface, using the "B" menu selection. But instead of boldface, it simple added quote marks around that text. Looks like your website needs work. And the "i" does the same thing.

I have installed Thunderbird 115 after following disk drive failure. I use Gmail as my mail provider and now when I try to add a recipient in the 'to' or 'cc' to a new email I want to create I don't get any auto-suggestions from my previous mail history which I used to get before. This makes the product almost useless because I can't remember every possible email address I have received and I don't always add occasional contacts details to my local address book.

Am I missing something like a setting change or something?

Until the 9th of april I had no problem since then I keep on getting the message: login to server imap.tools.sky.com user namemorgandavid33@sky.com failed

retry or enter new password.

I contacted sky and I did change my password on their advice and I still cannot login. How do I get thunderbird to accept this new password. Or is there another issue with logging in?

The Sky.com email is now provided by Yahoo. I can access my emails there but I prefer Thunderbird and have used it for some time now. Thank you for your help.

I've got just one address book with several groups. I can see how many contacts are in each. But how can I locate which contacts have not been assigned to a group? No export of contacts or groups helps. Is there a config. file or something that maps the contacts to the groups? The intelligence must be hiding somewhere here.

It would be great if one could display the groups as one can display the address book name in the Address Book tab. Maybe I need to convert groups to address books? Will I be sorry if I try that? With a little testing, functionality seems very much the same.

Many thanks.

why do you change my message selection when I delete an unrelated message??? Sometimes you delete a message that I haven't opened yet (and don't necessarily wish to open at this time)!!!

Suddenly unable to send any emails. Able to receive / read. In Charter / Spectrum able to send. Port numbers are correct (143) for Incoming & (25) for Outgoing SMTP. Did try to change Outgoing Port to 587 per one of your posts. Didn't work. This is error message I get.

Previously, for years, selecting and deleting groups of emails took only seconds. For sometime now, the more emails selected to delete as a group causes the amount of time to do so to become longer and longer. Minutes go by. It feels like instead of dealing with all of them at once, it's deleting one at a time, but that's just a guess. What can I do to get back to where it used to be? Thank you.

I use Thunderbird to get my COX and Gmail emails. When Cox moves to Yahoo what needs to be changed in Thunderbird to get my emails? Below is what came to me from Cox: The countdown has begun and your Cox email will transition to Yahoo Mail in about a month. Rest assured, knowing you'll keep using your same Cox.net email address, messages, folders, contacts and calendar!

After the move, Yahoo Mail will become your email provider and Cox will no longer manage or support your email services. Yahoo Mail will make sure you stay connected by protecting your inbox with 2-Step Verification, Account Recovery Email and Phone Number, 1,000 GB of free storage and more.