Thunderbird Community Forum

Hello,

After moving my Thunderbird profile to a new computer none of my accounts can authenticate. I followed the instructions here: Move Thunderbird data to a new computer, using "An alternative method for manual transfer between Windows 10 and Windows 11 computers." What explains the response in the attached image, "Something went wrong," and how can I fix it? Happens when I click "Next", the first step to log it.

I have a related problem with other accounts set up in the profile. This one is using Oauth2. I tried switching to password, and hand a similar problem. I tested the connection to the server in Settings for the account and it was successful. Same for the others. They all authenticate successfully on my old computer.

Thanks...

I have been getting this message when I try to log in to my Thunderbird mail for over a week: "accounts.google.com needs you to confirm access again to keep syncing with your account. Username: soprisue2@gmail.com."

I am afraid the message is Spam, so I hesitate to click on it, but if I delete it or X it out, it goes to another screen that doesn't let me click on anything. Eventually I get a message that Thunderbird is not responding, and I close it.  I am basically locked out of my mail access through Thunderbird.  Please help me.

I cannot access the Thunderbird app menu to find out what version of Thunderbird I am using, so I guessed.

Thunderbird won’t open because it wants a Primary Password which I have never had to do. I went on another computer (the one that I am currently using) and generated a password for Mozilla. I tried that but it still would not open. I have restarted the computer 3 times. When it asks for the pass word, I have entered the new one for Mozilla with no success. I have tried the one for the main opening of the computer with no success. When I close the small window that asks for the Primary Password, the spinning beach ball of death shows up and eventually (maybe 10 minutes) it has to be forced to quit.

Since Friday I have not been able to use thunderbird. I can open it but it wont connect to Virgin.com I have checked all settings (click on test connection it states good) then every five minutes when it try's to connect I get the following message (email address removed)

Login to server pop3.virginmedia.com with username ******* failed

I still get mail on my phone so it's down to a Thunderbird issue I believe. Tried to reinstall same issue, tried a new account and wont allow me to authenticate.

PLEASE can someone help - have a load of work to do but can't get on. Thanks in advance David.

After many years of using Thunderbird I am now considering ditching it. I am continually getting the Authorisation Failure message when trying to open Thunderbird. Why does this keep happening? It does not happen on my Android devices, just on Windows 11. I have tried deleting all three gmail accounts and re entering them. All is fine until I close down Thunderbird and then open it again. I run Norton 360 and have tried taking off Norton email security, but that didn't work. Any ideas, please?

after the last Thunderbird update a username/password request pops up: "Authentication Required" cloud80.hostgator There is no Hostgator account so the only option is "cancel" only then will Thunderbird download emails. how to remove this https//cloud80.hostgator request?

MY second email account (droulston@btinternet.com) stopped working 3 days back (it has been OK for many years). I tried uninstalling and reinstalling but my password was not accepted.

Thunderbird keeps stating password or user name incorrect. This is on my new lenovo computer. I have cut and paste, entered manually and used last all of which work on my other three computers. My feeling is all the junk that Microsoft now puts in windows to try to force people to use only their products.

Thunderbird keeps stating password or user name incorrect. This is on my new lenovo computer. I have cut and paste, entered manually and used last all of which work on my other three computers. My feeling is all the junk that Microsoft now puts in windows to try to force people to use only their products.

I changed my password on my email account and TBird thought it was still connecting, but not finding anything. Following some advice, I deleted the password in TBird. Now I can't figure out how to enter the new one.

Your windows application just refuses to let me add hotmail accounts, it completed the verification successfully, but then denied access on the final step over an "Authentication error" seconds after confirming that the authentication was fine

Thunderbird for NixOS nixos - 1.0

I could not figure out how to provide a log at all. If there is a way, please let me know and I will provide one.

Whenever I try to log in with gmail, I get stuck on this dead end:

1. Set up gmail server config (because my email ends in @vcu.edu, however I have tested this with a proper @gmail.com email and observed the exact same behavior)
2. Get propted to login with google, which works
3. Get to the "Mozilla Thunderbird Email wants access to your Google Account" page, select all and hit continue
4. get redirected to `http://localhost:35141/?state=<string of chars>&iss=https://accounts.google.com&code=<another string of chars>&scope=https://mail.google.com/%20https://www.googleapis.com/auth/carddav%20https://www.googleapis.com/auth/calendar` This page does not load, I just get a "unable to connect" error
5. get a notification stating "Authentication failure while connecting to server `imap.gmail.com`
6. get ANOTHER prompt to log in with google, exact same thing happens

please note that the port is random and is different every single time. also, google does not register that I have allowed Thunderbird access to my account, and it prompts me again every single time. Open ports: ``` sudo ss -lntup [sudo] password for jane: Netid State Recv-Q Send-Q Local Address:Port Peer Address:Port Process udp UNCONN 0 0 192.168.122.1:53 0.0.0.0:* users:(("dnsmasq",pid=2224,fd=5)) udp UNCONN 0 0 0.0.0.0%virbr0:67 0.0.0.0:* users:(("dnsmasq",pid=2224,fd=3)) udp UNCONN 0 0 0.0.0.0:33289 0.0.0.0:* users:(("librewolf",pid=185950,fd=164)) udp UNCONN 0 0 0.0.0.0:35410 0.0.0.0:* users:(("librewolf",pid=185950,fd=161)) udp UNCONN 0 0 0.0.0.0:52393 0.0.0.0:* users:(("librewolf",pid=185950,fd=218)) udp UNCONN 0 0 0.0.0.0:21027 0.0.0.0:* users:(("syncthing",pid=1850,fd=19)) udp UNCONN 0 0 0.0.0.0:54112 0.0.0.0:* users:(("syncthing",pid=1850,fd=33)) udp UNCONN 0 0 0.0.0.0:5353 0.0.0.0:* users:(("avahi-daemon",pid=1148,fd=11)) udp UNCONN 0 0 0.0.0.0:41088 0.0.0.0:* users:(("librewolf",pid=185950,fd=169)) udp UNCONN 0 0 0.0.0.0:59247 0.0.0.0:* users:(("librewolf",pid=185950,fd=132)) udp UNCONN 0 0 [::]:44815 [::]:* users:(("syncthing",pid=1850,fd=29)) udp UNCONN 0 0 *:1716 *:* users:((".kdeconnectd-wr",pid=185637,fd=15)) udp UNCONN 0 0 [::]:21027 [::]:* users:(("syncthing",pid=1850,fd=34)) udp UNCONN 0 0 [::]:5353 [::]:* users:(("avahi-daemon",pid=1148,fd=12)) udp UNCONN 0 0 *:22000 *:* users:(("syncthing",pid=1850,fd=15)) tcp LISTEN 0 4096 127.0.0.1:8384 0.0.0.0:* users:(("syncthing",pid=1850,fd=17)) tcp LISTEN 0 32 192.168.122.1:53 0.0.0.0:* users:(("dnsmasq",pid=2224,fd=6)) tcp LISTEN 0 4096 127.0.0.1:8080 0.0.0.0:* users:(("systemd",pid=1,fd=847)) tcp LISTEN 0 4096 127.0.0.1:631 0.0.0.0:* users:(("cupsd",pid=1814,fd=4),("systemd",pid=1,fd=997)) tcp LISTEN 0 50 *:1716 *:* users:((".kdeconnectd-wr",pid=185637,fd=16)) tcp LISTEN 0 4096 [::1]:631 [::]:* users:(("cupsd",pid=1814,fd=8)) tcp LISTEN 0 4096 *:22000 *:* users:(("syncthing",pid=1850,fd=21)) ```

I believe this is all the information i can provide. Firewall was disabled for testing. I cannot log into either my school or personal gmail accounts.

Since updating to TB 153esr from the previous esr, I occasionally get a server authentication error with imap.gmail.com. Most often they happen when first starting up, but occasionally seem to happen at other times. They seem to be transient as gmail works fine otherwise.

Just wondering if this is a known bug?

Dear Support Team,

I hope you are doing well.

I am currently unable to access my email account redacted@sunnyholidays.am as I cannot recall the password. Unfortunately, I have also been unable to recover the account through the available recovery options.

Could you please assist me with resetting the password or provide instructions on how I can regain access to the account?

For security and verification purposes, you may contact me through my secondary company email address: redacted@sunnyholidays.am.

Your prompt assistance would be greatly appreciated, as this email account is important for our daily business operations.

Thank you for your support.

Kind regards,

Gayane Vardanyan Director Sunny Holidays LLC redacted@sunnyholidays.am redacted@sunnyholidays.am Yerevan, Armenia