• Solved

Cannot remove potential malicious files from my profile.

Hi, Recently Kaspersky antivirus (Premium) started picking up potential threats. It points to files in C: users\lther\appdata\roaming\thunderbird\profiles\tzldd93i.defaul… (read more)

Hi, Recently Kaspersky antivirus (Premium) started picking up potential threats. It points to files in C: users\lther\appdata\roaming\thunderbird\profiles\tzldd93i.default\mail\pop3.iafrica.com\sent....

I have deleted the files in Thunderbird under sent files, but they still get picked up by Kaspersky. There is no option to delete them in Kaspersky, only to exclude or ignore. I do not want to manually delete all sent files, I cannot see the individual files in windows (win 10) anyway.

Is there a way to fix this. Kaspersky support have tried but no success.

Regards Leon

Asked by Leon T 5 days ago

Answered by sfhowes 5 days ago

  • Solved

Placement of REPLY

My replies used to go into the same folder as the message being replied to. Now they don't, and I can't find the configuration option that used to enable that. Where is i… (read more)

My replies used to go into the same folder as the message being replied to. Now they don't, and I can't find the configuration option that used to enable that. Where is it? Is it gone? Forever?

Asked by Neil Ludlam 1 week ago

Answered by sfhowes 1 week ago

  • Solved

Folder questions on a POP setup

In my new setup on T-bird POP, is there any justification for the Trash folder appearing twice, once as non-local folder and once as a local folder? Or is this just an ar… (read more)

In my new setup on T-bird POP, is there any justification for the Trash folder appearing twice, once as non-local folder and once as a local folder? Or is this just an artifact of having an IMAP option as well? There is no such thing as a downloaded Trash item, right? So in a logical sense, shouldn't the Trash folder in non-local be removable on POP, or just automatically disappear when POP is selected? There are no other folders duplicated between local and non-local, so the duplication just looks odd and confusing, even though it may be of little or no functional consequence. Is there no way to eliminate one of these two folders, perhaps the non-local one?

Asked by Quenchoo 1 week ago

Answered by david 1 week ago

  • Solved

Remote content abruptly enabled for just one email message

I've encountered one message in Thunderbird that has remote content enabled (which I don't recall explicitly enabling). In Settings, under "Allow remote content in messa… (read more)

I've encountered one message in Thunderbird that has remote content enabled (which I don't recall explicitly enabling). In Settings, under "Allow remote content in messages" (unchecked), the "Exceptions..." list is empty. I've also cleared the cache, switched to offline mode, and went back to that message, but it still shows remote content.

Asked by 7rh8tjqn9b 1 month ago

Answered by Matt 1 month ago

  • Solved

Mail Only Sends Through Default Account

I have three POP addresses configured but TB will only send through the default account. If I select the "From" address to be different than the default account, I get t… (read more)

I have three POP addresses configured but TB will only send through the default account. If I select the "From" address to be different than the default account, I get the following error. Once I change the default account to the one I am sending from, the email sends fine.

Error: Sending of the message failed. An error occurred while sending mail. The mail server responded: SendAsDenied; mail1@outlook.com not allowed to send as mail2@outlook.com; STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied; Failed to process message due to a permanent exception with message [BeginDiagnosticData]Cannot submit message.

Asked by gorbage 1 week ago

Answered by sfhowes 1 week ago

  • Solved

Deleting a question

After posting a question here, I found the answer in one of your Help postings. So I deleted the question in this post (and changed the Subject), but was there a way I co… (read more)

After posting a question here, I found the answer in one of your Help postings. So I deleted the question in this post (and changed the Subject), but was there a way I could have deleted the post itself?

Thanks for your help. Alan

Asked by aheubert1 2 weeks ago

Answered by aheubert1 1 week ago

  • Solved

How do I remove a redundant second identity appearance?

It must have been one of those nutty "...something I did" things that made a second account identity appear one day. I use a Unified Folders mode exclusively, and the su… (read more)

It must have been one of those nutty "...something I did" things that made a second account identity appear one day. I use a Unified Folders mode exclusively, and the subject account is my primary account (identical to the first Unified listing), but some action on my part made it pop up below as well, just above 'Local Folders.' The only subfolder under this redundant appearance is 'Templates,' which is empty. The unwanted appearance starts out in a blue font, but turns black (as shown below) once the 'Templates' folder is clicked on. Can I get rid of this somehow?

Asked by Electrojim 2 weeks ago

Answered by david 2 weeks ago

  • Solved

Copying Emails Between Server Accounts - Encryption?

I'm needing to transfer a fair amount of company email from POP accounts to Gmail for Business. I understand the typical response is to add the gmail IMAP account to TB… (read more)

I'm needing to transfer a fair amount of company email from POP accounts to Gmail for Business.

I understand the typical response is to add the gmail IMAP account to TB and copy the messages.

I've tested this feature and it works great. However I'm unsure of the exact mechanism used. Mainly, is this transportation between servers encrypted?

The gmail IMAP account is setup to use SSL/TLS, port 993 and authentication method is normal password.

Can someone confirm these emails will be protected in transit? Thank you in advance.

Asked by ryan111 1 week ago

Answered by david 1 week ago

  • Solved

message sending in TB

I'm relatively new to TB. In Windows Live Mail, I could write a message and hit send, which then put it in the outbox. Then, but only then, I could either manually send t… (read more)

I'm relatively new to TB. In Windows Live Mail, I could write a message and hit send, which then put it in the outbox. Then, but only then, I could either manually send the message (send and receive) or have the program do so automatically every x minutes. In TB, when I hit send, it simply sends the message. Is there a way to store messages in the outbox until I'm ready for them to be sent? Do I need to go offline and then back online to do that? If so, I assume that means that when I'm offline, I can't receive any messages. If there are messages in the outbox and I go online, do they get sent when I hit "get messages?"

Asked by jsg11 10 hours ago

Answered by sfhowes 10 hours ago

  • Solved

Local Folders

Quick question if I may, Can someone confirm that 'local folders' are included in a Backup of my profile? (I am a little unsure of this because I don't understand what … (read more)

Quick question if I may, Can someone confirm that 'local folders' are included in a Backup of my profile? (I am a little unsure of this because I don't understand what local folders are for. Are they just to remove emails from my email service providers site therefore keeping me within storage quotas?) Thanks Chris

Asked by chris119 1 day ago

Answered by david 1 day ago

  • Solved

Switching my old Microsoft account to modern authentication or whatever

So Microsoft sent one of those "take action or lose access to your account (btw, Thunderbird sux, use Outlook instead, nudge, nudge, wink, wink)" e-mails to me. So I've b… (read more)

So Microsoft sent one of those "take action or lose access to your account (btw, Thunderbird sux, use Outlook instead, nudge, nudge, wink, wink)" e-mails to me. So I've beeen jumping through an unholy amount of hoops in order to find out what I'm supposed to do in order to fix whatever it is that needs fixing. I seem to have found the answer here: https://support.microsoft.com/en-us/office/modern-authentication-methods-now-needed-to-continue-syncing-outlook-email-in-non-microsoft-email-apps-c5d65390-9676-4763-b41f-d7986499a90d. They were even "kind" enough to include specific instructions for Thunderbird. I did step 1 successfully, but unfortunately I'm stuck at step 2 because the Authetication method selector won't offer OAuth2 at all, as you can see here: https://i.postimg.cc/mrSstFtt/Captura.png.

1. What am I doing wrong? 2. How can I set my outgoing mail server to use OAuth2, then? 3. Do I need to anyway?

Hope you can give me a hand, so far this has been way more trouble than it needed to be. And after I sort it out I still need to do the same for K-9 on my phone -_-'.

Asked by David Martínez 3 days ago

Answered by david 3 days ago

  • Solved

Not Responding Error "only" when clicking on email

This just started recently, and I have no clue yet how it started or how to fix it. I have tried several "fixes" listed on the internet, but no luck so far. I'm running… (read more)

This just started recently, and I have no clue yet how it started or how to fix it. I have tried several "fixes" listed on the internet, but no luck so far. I'm running Thunderbird V 102.5.0 (64 bit) on Windows 11. This does not happen to any other programs that I may be running, only TB and only after I delete the 2nd or 3rd email in my sbcglobal account. It doesn't happen with my gmail account that I have running in TB also. The freeze lasts a couple of minutes, and then reoccurs after I delete 2 or 3 more emails. It seems to only affect my "inbox" and not "sent" or "trash". Sorry if this has been asked and answered before, but I was unable to find it here. Would appreciate any assistance to point me in the direction of a solution. Thanks

Asked by Dennis Zz 1 month ago

Answered by Matt 1 month ago

  • Solved

smtp wrong credentials does not abort when cancel, but hang 30s or so

v115.10.1 I made a mistake setting SMTP credentials, wrong protocol, and it just stays on Sending dialog. So I abort when I realize I made a mistake and come back to mail… (read more)

v115.10.1 I made a mistake setting SMTP credentials, wrong protocol, and it just stays on Sending dialog. So I abort when I realize I made a mistake and come back to mail I was to send. - but 30-60s after I aborted comes an error message saying it timed out

So the cancel button does not really cancel the send attempt, it seems.

Not sure where to report bugs, so do it here. Thanks.

Asked by gog756 1 month ago

Answered by david 1 month ago

  • Solved

Can't log in to Gmail

Today I changed my Google password, and now I can't login via Thunderbird to get email. On startup, I am prompted with the Google login screen, which asks for my email o… (read more)

Today I changed my Google password, and now I can't login via Thunderbird to get email.

On startup, I am prompted with the Google login screen, which asks for my email or phone. I click Next, and get the message

   400. That’s an error.
   The server cannot process the request because it is malformed. It should not be retried. That’s all we know.

I'm using Thunderbird 115.10.1 (64-bit) on MacOS Sonoma 14.5.

Asked by Duncan Murdoch 1 week ago

Answered by Duncan Murdoch 1 week ago

  • Solved

Email folder has a .msf but no actual file, but the emails are there in TB

In anticipation of exporting a subfolder to pdf I moved and renamed it, then ended up moving it back. Not sure what happened in that process but... My 98 emails are in t… (read more)

In anticipation of exporting a subfolder to pdf I moved and renamed it, then ended up moving it back. Not sure what happened in that process but... My 98 emails are in the subfolder when I view it in TB, but when I view it in explorer there is a .msf file but no actual file with that name. Looking through, it appears some other subfolders are missing too (in some cases the file and the .msf) but all the emails are there when I view through Thunderbird. I tried repairing the folder but that didn't help, and it won't seem to compact. I deleted the foldertree.json and that didn't help.

I am looking in Users/NAME/AppData/Roaming/Thunderbird/Profiles/XXXXX/ImapMail/imap.ionos.com/FOLDER/SUBFOLDER/SUBFOLDER (this is the path with files that have today's date).

What's my next step? Thanks

Asked by qofmiwok 4 days ago

Answered by qofmiwok 4 days ago

  • Solved

Importing .mbox files to Thunderbird

I have a brand new install of Thunderbird, and I want to import .mbox files that I converted from Outlook .pst files. I have seen many support articles saying that to im… (read more)

I have a brand new install of Thunderbird, and I want to import .mbox files that I converted from Outlook .pst files.

I have seen many support articles saying that to import .mbox files, I need to use the "Local Folders" option in the Folders menu on the left hand side of the main page. I have added the ImportExportTools NG plug-in, but I don't see a "Local Folders" option on my main page.

I must be missing a step. I have attached a screen shot.

Thank you for your help.

Asked by jarosenquist 2 weeks ago

Answered by jarosenquist 2 weeks ago

  • Solved

Archiving emails

Under Account Settings, I went to synchronization&storage, clicked Advanced to be sure the files would be available offline. I exited Thunderbird & used File Expl… (read more)

Under Account Settings, I went to synchronization&storage, clicked Advanced to be sure the files would be available offline. I exited Thunderbird & used File Explorer to go to my root directory to Profiles. There were 2 files, one with the ext of .default-esr which was a large file. The other with ext of .default which was a very small file. I copied both of these to an external drive. Under Account Settings I went to Copies & Folders & under Message Archives, I didn't know what to choose. I need to know how to copy to the Local Folders of the profile for each email account which is 2, Gmail & Hotmail or Outlook. Thanks.

Asked by Bert Smith 4 days ago

Answered by david 1 day ago

  • Solved

Compose message

Dear Mr/Ms, Can you give me one rational answer why is missing icon "Compose new message" in new version of thunderbird? The purpose of use of email app is to sent and re… (read more)

Dear Mr/Ms, Can you give me one rational answer why is missing icon "Compose new message" in new version of thunderbird? The purpose of use of email app is to sent and receive emails, isn't it? Im very dissaaponted by this move. Did you ask any user when plain to improve app? My advice is to ask people who use thunderbird app.

Asked by milan.mtel 4 days ago

Answered by milan.mtel 4 days ago

  • Solved

First message in group - can it always be bold if there are new messages in the thread?

When there is an unread email in a thread, the title of the first message is underlined. Is it possible to make the title of the first email bold (not underlined) like o… (read more)

When there is an unread email in a thread, the title of the first message is underlined.

Is it possible to make the title of the first email bold (not underlined) like ordinary new massage, if there are new emails in the thread?

Asked by blackbarsuk 1 week ago

Answered by Toad-Hall 1 week ago

  • Locked

Unable to download mails since 8th July using POP3

We cant download emails in thunderbird any version with mailboxes on exchange online O365. SMTP works fine. Receiving mails is not working and it gives Retr 21 error. … (read more)

We cant download emails in thunderbird any version with mailboxes on exchange online O365.

SMTP works fine. Receiving mails is not working and it gives Retr 21 error.

Asked by Santosh Kumar 1 week ago

Last reply by Wayne Mery 1 week ago