• Solved

Version 2.0.0.19 Question

I am currently using Version 2.0.0.19 (released in Dec. 2008, I think), but am having so many issues that I'm finally being driven to download a more current one. My que… (read more)

I am currently using Version 2.0.0.19 (released in Dec. 2008, I think), but am having so many issues that I'm finally being driven to download a more current one. My question is if it is possible to download and use a new one, but keep my old one as well, just to use it to look up old emails. I would hope to "store" this older version somewhere just to access those old letters, because I've read horror stories of people losing old saved emails when upgrading to a newer Thunderbird.

Asked by alan410 19 hours ago

Answered by sfhowes 18 hours ago

  • Solved

Outgoing emails not working from Office 365 account set up on Thunderbird

Hi there, I've recently swapped over from a cpanel account on godaddy to their managed wordpress plan and it has changed how my main email@domain.com account is set up on… (read more)

Hi there, I've recently swapped over from a cpanel account on godaddy to their managed wordpress plan and it has changed how my main email@domain.com account is set up on my thunderbird account. I can receive and view emails, but I can't send anything through thunderbird. I can however, send through the outlook website.

Is there something i'm missing in the setup, or is it just not possible to do so? Went through support with godaddy and get this message every time I send an email.

Asks for password - I type it in

I have also tried without a password and had no success.

Asked by hiadammarshall 1 week ago

Answered by hiadammarshall 1 hour ago

  • Solved

Is Thunderbird (for Mac) still supported by Mozilla? Asking for an MS Outlook in OS Big Sur refugee THANK-YOU!

Is Thunderbird still supported by Mozilla? Been with MS Outlook for Mac & Windows for 30 years & IT'S TIME to move on. MS & Apple have always been an awkwar… (read more)

Is Thunderbird still supported by Mozilla? Been with MS Outlook for Mac & Windows for 30 years & IT'S TIME to move on. MS & Apple have always been an awkward marriage where IMAP accounts from a 3rd party (Earthlink) are the unwanted step-children. I've adored Firefox since it was Netscape. Currently enduring Big Sur. Any hope here?

Asked by jeanniem 15 hours ago

Answered by Wayne Mery 10 hours ago

  • Solved

Thunderbird isn't working well on Big Sur.

Thunderbird keeps asking to setup existing email address after the Big Sur update on Mac. It's not saving the login details and accounts which have been setup already. … (read more)

Thunderbird keeps asking to setup existing email address after the Big Sur update on Mac. It's not saving the login details and accounts which have been setup already.

Asked by a2dsouza 4 months ago

Answered by Matt 4 months ago

  • Solved

How do I change colors for Folder Icons, New Mail, Unread Mail and Account Level items

I am new to Thunderbird world after being an Outlook user for nearly 25 years. I am liking it - especially the ability to customize the look and feel. That said, it's not… (read more)

I am new to Thunderbird world after being an Outlook user for nearly 25 years. I am liking it - especially the ability to customize the look and feel. That said, it's not for the faint at heart (my dad would not look kindly on the method for many customizations).

So, I have been able to update the userChrome.css file to allow for my own flavor of my mail folders.

One thing I canot get sorted though is what the syntax is for configuring the email account folder entries in the folder pane.

Right now, they all appear bold. Regardless of new mail, unread mail, any mail, etc. Some are blue (not consistent though from what I can see as to why), most are my theme default (white).

How do I change the font/display settings for these entries?

I've managed to sort out my other folder appears settings in userChrome.css, but cannot find anything for the account folder (apologies if I'm not referring to it in it's proper/common name - I'm new to Thunderbird).

In the attached image: - ignore the white box, I have that sorted. - turqouise box: why is this blue? - yellow boxes: why are they yellow?

How do I set the stylings for these items and more specifically, what are they called and what are their syntax names in css?

Thanks, House

Asked by The 4 Houses 2 days ago

Answered by The 4 Houses 22 hours ago

  • Solved

putting files from trash back into inbox

I have inadvertently put most of my inbox into trash. I don't know How I did that but how can I put them back into the inbox? Also, how can I stop them from going to tras… (read more)

I have inadvertently put most of my inbox into trash. I don't know How I did that but how can I put them back into the inbox? Also, how can I stop them from going to trash in the first place? Any help welcome. Thank you.

Asked by keithjana 1 day ago

Answered by Wayne Mery 23 hours ago

  • Solved

Firefox suddenly no longer opens my hotmail, gmail or aol mail systems

Problems began with AOL mail, when I tried to send replies. I kept receiving repeated failures connecting with valid password. It seemed I could receive mail and send m… (read more)

Problems began with AOL mail, when I tried to send replies. I kept receiving repeated failures connecting with valid password. It seemed I could receive mail and send mail to trash or junk. I finally tried deleting and re-adding AOL mail, but now lost all folders but inbox and trash (all still available through FireFox browser though). I decided to just delete AOL from Thunderbird, Suddenly afterward, without touching anything related to Hotmail or Gmail, opening Thunderbird does nothing but clock trying to open Hotmail or Gmail inboxes. I have had no problems with those two, until today. I even turned off McAfee scanning to see if antivirus may be the cause suddenly today. I am at a loss as to what to do further. I can still get all my mail through the browser, but having all 3 mails in Thunderbird was convenient!

Asked by akorovesis 2 days ago

Answered by akorovesis 23 hours ago

  • Solved

Thunderbird question

I can't find a way to ask the Thunderbird community a question. This is my question. I am running tbird 78.5.1 on my PC. There is an option to move mail. One of the op… (read more)

I can't find a way to ask the Thunderbird community a question. This is my question.

I am running tbird 78.5.1 on my PC. There is an option to move mail. One of the options under that is to look at favorites. I want to learn how to put folders into that favorites list.

I know there is also an option for recent folders. That one autoconfigures and I know how to use it.

But I would like to designate favorites as well. Can someone please tell me how to do that?

Asked by nuorlenzgal 4 months ago

Answered by sfhowes 4 months ago

  • Solved

Menu panel missing

Windows 10 Pro 20H2 19042.867 update current 4/9/2021 TB 78.9.1 ... TB executes while loading, start page displays (page with Folder Pane, etc.) display changes to Inbox… (read more)

Windows 10 Pro 20H2 19042.867 update current 4/9/2021 TB 78.9.1 ... TB executes while loading, start page displays (page with Folder Pane, etc.) display changes to Inbox of first account - no Menu Panel but Tool Bar, Menu Bar (Folder Pane Toolbar - no action) only way out of that page is Menu Bar - Go > Folder > Accounts and Local Folders ... reloaded 78.8.1 - previous version that had shown no problems now the same problem as 78.9.1

Asked by Daniken 2 days ago

Answered by Matt 1 day ago

  • Solved

Can I delete mails from main page without opening them?

I am using a version of Thunderbird that is about 15 years old and always have to find an old version when I buy a new computer. What is missing on the newer versions, i… (read more)

I am using a version of Thunderbird that is about 15 years old and always have to find an old version when I buy a new computer. What is missing on the newer versions, is a way to delete emails from the main page, without opening them. There used to be a delete button above the emails, and one could click the first email to darken but not open it, and then choose delete at the top. I am a contester, so get about 300 - 400 advertising emails a day, so like to just keep my finger on delete, and click it as each new letter moves up to the top when the first one is deleted. I can then scan the subject line, which is almost always a solicitation, and then keep clicking delete, delete, delete, unless it is a "real" email, which I then open and read, before deciding whether to delete it, respond to it, or save it permanently. I don't see anything in the options above the list of new emails that allows me to delete anymore (since it was dropped about 15 years ago), but maybe there is a keyboard key that would act in that manner for me? But using such an old version has become far too frustrating now, since it hasn't been supported for at least a decade. There are irritations such as pictures not able to load, and error boxes that have to be x'ed out repeatedly, before I can see the contents of the emails I actually open. I really would like to stick with Thunderbird if possible, so hope that there is an answer to my problem. Thank you.

Asked by alan410 1 day ago

Answered by sfhowes 1 day ago

  • Solved

messed up transferring Thunderbird to second computer

I have transferred by Thunderbird profile to my alternate PC in the past, but this time I goofed. I wonder if you can help. I copied this folder from my main PC while TB… (read more)

I have transferred by Thunderbird profile to my alternate PC in the past, but this time I goofed. I wonder if you can help.

I copied this folder from my main PC while TBird was closed. C:\Users\Elliott\AppData\Roaming\Thunderbird\Profiles\xm77vp65.default

On my alternate PC, I deleted it *******.default profile folder and replaced it with the one from my old PC. TBird would not open. I looked for help and when to the %appdata% folder and deleted Thunderbird. Now TBird opened but wanted me to set up my accounts. I canceled out.

I then tried copying over the folder from my main PC but this time put it IN the folder labeled ******.default instead, i.e. I copied it one level lower so the profile name on the alternate PC remained.

Still when I open TBird it wants me to see up all my email accounts and passwords again. How do I start over with the copying process so I can avoid all that work? Thank you.

Asked by eberger5 1 day ago

Answered by eberger5 1 day ago

  • Solved

Update to 78.9.0 will not open

I updated when prompted to do so - from 68.12.1 to 78.9.0 on a Mac OS X 10.10.5. The new version opens, but does not load any information. I can see the accounts and fold… (read more)

I updated when prompted to do so - from 68.12.1 to 78.9.0 on a Mac OS X 10.10.5. The new version opens, but does not load any information. I can see the accounts and folders, but get the spinning ball until I have to force quit. I've tried re-booting several times. Same thing happened in safe boot. I've downloaded both 68.12.1 and 78.9.1 - but they both want me to set up a new profile.

I can read my mail on other sources, but really need to access important mail that was saved in the previous version.

Also - I can not upgrade my OS - I use a few old apps for work.

I would appreciate any suggestions - I am fairly technically challenged

Thanks!

Asked by kimfagan 3 days ago

Answered by Wayne Mery 2 days ago

  • Solved

Google loggin window covers Thunderbird when opening

Hello, Recently (last month) Googles login window covers the Thunderbird window when opening it and shows up even now and then. The window is so huge that the closing sy… (read more)

Hello, Recently (last month) Googles login window covers the Thunderbird window when opening it and shows up even now and then. The window is so huge that the closing symbol in the right upper corner is not to be found. To get rid of the window you have to use keyboard command. I now updated Thunderbird but saw that the problem is still there. This problem did not occur earlier. It is also very difficult to report a problem in Mozilla. I found the Bugzilla page but there was no search or nowhere to actually make a simple contact about a problem. I found a long list of categories and lists of issues. None has the time to go through long lists just to find that your issue is not there. If Mozilla wants us to continue using their products and make donations I think that to easily find a simple way to report a problem in your own words are essential. Frustrations will not stimulate donations : ) Sorry in case it all depends on my own inadequacy in finding such necessary features, easily. /Gechen

Asked by Gechen 3 days ago

Answered by christ1 2 days ago

  • Solved

why is the ability to modify the amount of email so poor?

I just finished reading other people complaining about the popu to "purge deleted items" I concur! in fact I find this so disgusting I am considering leaving thunderbird … (read more)

I just finished reading other people complaining about the popu to "purge deleted items"

I concur! in fact I find this so disgusting I am considering leaving thunderbird as a email client.

I reallly love that linux, mac, and windows ...no matter the OS I can get a same client, similiar experience (I use different laptops when as a tech repairing servers, to machines.

I have even myself had data lost, personal communications with family who died, things I quite cared about and (yes I have backups) but this push to make the client work better by limiting data, imposing order, and cleanliness is moronic..dangerous, and I do see that the quotas and options for data do not really work, this merely seems to help performance and keep most recent email but absolutely ruins any real longterm archiving (email is not meant to be longterm, or a "archive" ...I know I say this too) maybe we need to adjust software for the way people want it? the way people live? and not how we designate it to be used? (you do not like ,,write your own, I know).. if this trend to increase performance by cutting and crippling old email (what if I want 40 gig of email ?) .. maybe a better interface for holding, packaging and backing up, and restoring email?? heck a schedular to bump it out to google drive? I recently found a proggie that does this for my cellphone, contacts, sms, options, apps, which apps,,, gotta say that in thunderbird would be amazing? (restore from cloud backup, backup to cloud)?? I love thunderbird and hope some development can happen to smooth this out? Thankyou! (I used to try and use the gmail and yahoo folders like this also and leave only copies ,,,)

Asked by jstavene 2 days ago

Answered by christ1 2 days ago

  • Locked

Email Folders deleted

As a new Thunderbird user (and old outlook user), I tried to tidy my gmail folders up. Basically I dragged my important gmail folders to the default Inbox above the ita… (read more)

As a new Thunderbird user (and old outlook user), I tried to tidy my gmail folders up.

Basically I dragged my important gmail folders to the default Inbox above the italic (Gmail). All worked fine until the next time I opened Thunderbird when I found the the folders that I had moved were gone/

I have looked in the imap folder on my C drive and they are not there either. To add to this they are no longer in Gmail. Seems that the are lost forever? 

However if I do a search within Thunderbird, the folder name appears on the left hand side with an email count that seems to reflect what's in the folder.

There are some important emails for me and I would like to recover them.

Is this possible and how ?

Appreciate any help

Asked by p.a.waller60 2 days ago

Last reply by christ1 2 days ago

  • Solved

Display error on some emails

Recently some of my email, particularly from Apple and Prosper, appears with every character replaced with a d or weird punctuation. The message itself is intact, as I ca… (read more)

Recently some of my email, particularly from Apple and Prosper, appears with every character replaced with a d or weird punctuation. The message itself is intact, as I can view the text if I switch to simple HTML or plain text. I assume it's corruption in Thunderbird's UTF settings, but I'm not sure how to fix it. This is a new computer with a clean installation of Thunderbird 78.9.1.

Here is an example of what I'm seeing.

https://gyazo.com/cc19d383c0885f681d2c400f73760c45

Asked by rassilon1 2 days ago

Answered by rassilon1 2 days ago

  • Solved

78.9.1 Sending emails to groups/list of multiple emails

For sometime now I can't send emails to email groups/lists. I am using 78.9.1 and when I add a group to the email list the send button goes grey preventing you form being… (read more)

For sometime now I can't send emails to email groups/lists. I am using 78.9.1 and when I add a group to the email list the send button goes grey preventing you form being able to send the email. This started quite a few updates back. As you can see by the attached image the send button is greyed out the minute I add the board group/list to the email recipients. The from has been blacked out.

Thanks for any help you can give.

Asked by kb11 3 days ago

Answered by kb11 2 days ago

  • Solved

Password box does not display when sending outgoing mail

Received the Beta update 88 on 04/06/2021. Since them when I attempt to send an email with earthlink account I no longer get the popup box to enter my password. The send… (read more)

Received the Beta update 88 on 04/06/2021. Since them when I attempt to send an email with earthlink account I no longer get the popup box to enter my password. The sending email just stays on the screen and email does not get sent.

I worked with earthling for an hour and they say all of the settings are correct for their service and could not find a problem.

I still get the password popup box for hotmail account. I attached picture from the thunderbird trouble shooting print out showing the account info and screen shots for the earthlink and hotmail screens with sending an email. Earthlink is my main account, Not sure what to do now.

Asked by brad.rose 3 days ago

Answered by Toad-Hall 3 days ago

  • Solved

Is pep still a good solution for Thunderbird?

I am researching various ways of improving the security of my email. And I really like the ideas of pep: https://pep.software/thunderbird/ What is the official word from … (read more)

I am researching various ways of improving the security of my email. And I really like the ideas of pep:

https://pep.software/thunderbird/

What is the official word from Thunderbird on this? It seems to me that pep is able to remove some of the complexities of encryption much in the same way as Signal Messenger.

I can not find any information here when I search for it, so I got a bit curious.

Also, pep is available for almost any platform.

Asked by Svein 5 days ago

Answered by Toad-Hall 3 days ago