• Archived

Upgraded to TB 78.0 - no colored folders under Local Folders and Composition/View Panes are dark.

Hi all - Just upgraded to TB 78 on Windows 10 x64, Build 2004. Noticed two major things: Issue 1 - All of the mail folder icons are no longer yellow. Just a stark white … (read more)

Hi all -

Just upgraded to TB 78 on Windows 10 x64, Build 2004. Noticed two major things:

Issue 1 -

All of the mail folder icons are no longer yellow. Just a stark white with a black edge. I attached an Image of the issue for review.

Issue 2 -

My Message Composition Pane is dark with white letters and most incoming text mail is the same.

I do have some dark colors set up under PC Settings -> Personalization but everything was working perfectly prior to this new release.

I attached Images of the issue for review. Note the "dark haze" over the HTML email.

No add-ons are enabled!

Any help appreciated! Kind of urgent to me.

TIA :)

Asked by Compumind 1 year ago

Last reply by Toad-Hall 1 year ago

  • Archived

Address book, send emails not working. Windows 10. Norton Security. two pop twc.com accounts (spectrum)

Thunderbird Email Problem After the last update to Ver# 78.4.0 my Thunderbird email software is not performing properly. I believe this occurred on October 28, 2020. What… (read more)

Thunderbird Email Problem After the last update to Ver# 78.4.0 my Thunderbird email software is not performing properly. I believe this occurred on October 28, 2020.

What works: • I have no problem loading Thunderbird • I am receiving emails and the filters I have created are working fine, placing emails in the appropriate places. • The last sent email was on 10/19/20

What is not working: • I cannot access nor open my Addressbook, both Personal and History. • I cannot send emails. The Send button is not activated. • I cannot reply to existing emails. I have clicked on reply, typed the message I wished to add and again, Send is not an option available. I have tried many things on your Support site, as well as other help posts on the Internet but to no avail. I have looked at my Profile and all appears to be fine but Thunderbird does not appear to be looking at it for preparation of outgoing emails. I did try creating a new Addressbook as someone noted and it I did see it in my Profile but I cannot save nor retrieve any email addresses I try to put in it. Help please.

Asked by gdecker001 1 year ago

Last reply by gdecker001 1 year ago

  • Solved
  • Archived

To, CC and BCC

I've read a lot of help on this - almost all of them say, "As you have discovered there are three visible TO/Cc/Bcc fields..." and: " type or select email address and p… (read more)

I've read a lot of help on this - almost all of them say, "As you have discovered there are three visible TO/Cc/Bcc fields..." and: " type or select email address and press enter to move to next TO field".

None of that works. I have only ONE visible "To" field. It has no controls to change it to a Cc or Bcc one. There is a "CC" or "BCC" option beside the "From" field. Pressing Enter at the end of an address does precisely nothing.

Another copy of TB on another computer has all the features you gaily point to - but mine doesn't. Where do I find it?

Asked by chris284 1 year ago

Answered by Balázs Meskó 1 year ago

may have to reinstall Thunderbird again

My windows 10 took a powder and had to have it repaired The thing that i may not be able to get are the add ons and the address book that i had on it they are install… (read more)

My windows 10 took a powder and had to have it repaired The thing that i may not be able to get are the add ons and the address book that i had on it they are installing anew hard drive but were able to back up some of the files and such. I know it is something about address book and history but not sure how to do it .i and when it comes back can i come back and get help

Asked by Mary 4 weeks ago

Last reply by Toad-Hall 3 weeks ago

  • Solved
  • Archived

Message list panel now has more white space (fewer messages shown) and dangerously confusing hover highlighting v78.3.2

I just upgraded to 78.3.2, and the message list panel now has significantly more spacing, less denstiy. There is more whitespace between lines. And there does not appear … (read more)

I just upgraded to 78.3.2, and the message list panel now has significantly more spacing, less denstiy. There is more whitespace between lines. And there does not appear to be any option to reset this back to the previous compact view?

EDIT: Adding a note about an additional issue with the message list panel that is discussed in this thread... Prior to v78.3.2, a message/line in the message list pane would not become highlighted until I *clicked* on it. Now, whenever I just pass my mouse over the list, the message under the mouse becomes highlighted (and the last message(s) *selected* also remains highlighted). This results in two or more non-adjacent messages being highlighted in the same way at the same time. This is a poor usability experience and dangerous design that has caused me to perform operations on unintended messages multiple times, even nearly accidentally deleting messages. This usability degradation creates a risk of data loss.

KEYWORDS: message thread pane, message list panel, UX, UI design, usability, accessibility

Asked by sells59 1 year ago

Answered by Toad-Hall 1 year ago

  • Archived

After update to 78 Thunderbird no longer receives mail

I've used Thunderbird for years. After the most recent update in late July 2020 (78.0.1), Thunderbird no longer works. It will not download new mail. It does connect to t… (read more)

I've used Thunderbird for years. After the most recent update in late July 2020 (78.0.1), Thunderbird no longer works. It will not download new mail. It does connect to the IMAP server but then gets to "checking mail server capabilities" and hangs with the spinning circle indefinitely.

I have not done anything to Thunderbird, I just let it install the update. I did not install updates to any other program on my PC. I'm running Windows 10 on a laptop that is about 4 months old. Thunderbird worked absolutely fine before the 78 update.

I am not experiencing any connection issues or problems with any other running programs.

I have tried the following fixes already: 1. Checking my account configuration and confirming it is correct with my email provider. I have the correct ports listed and correct server names. 2. Changing the timeout setting from 100 to 2000. 3. I am able to access my email on my provider's Web interface so this isn't a password issue. There is no CAPTCHA required either. 4. I checked my anti-virus/anti-malware program (Kapersky). Thunderbird and Mozilla are both listed in the "allowed apps" list. I tried removing them both and re-adding, as well as searching for other variations of Mozilla/Thunderbird to add. I also tried Kapersky's "refresh" function. 5. I tried restarting my computer. 6. I tried rebooting my wireless Internet connection. 7. I tried using Thunderbird's "start in safe mode with apps disabled" function. 8. I tried re-installing 78. 9. I tried clearing caches and cleaning with CC Cleaner.

Nothing has worked. Something in the 78.0.1 update has messed things up. Thank you for looking into this.

Asked by anonpleaseanon 1 year ago

Last reply by ariane3 1 year ago

  • Solved
  • Locked
  • Archived

Updating yahoo mail account

I got a message from yahoo mail saying they will no longer support current sign in methods. They give instructions for how to update thunderbird for the new settings, whi… (read more)

I got a message from yahoo mail saying they will no longer support current sign in methods. They give instructions for how to update thunderbird for the new settings, which basically involves deleting the old yahoo account and setting up a new one. Following those instructions results in all of my mailboxes and messages being deleted -- what a brilliant solution! I have years of messages I don't want to lose. Fortunately I had a backup of my .thunderbird directory (this is Linux, thunderbird v. 68.11.0)

See here for how NOT to do this "upgrade": https://help.yahoo.com/kb/new-mail-for-desktop/SLN27791.html?impressions=true Don't follow those instructions or you will lose all of your messages and mailboxes.

So, is there a way I can delete and re-install the account settings using the automatic features yahoo wants, without losing everything?

Asked by doctordruidphd 1 year ago

Answered by Toad-Hall 1 year ago

  • Archived

Thunderbird 78.2.2 very slow for 10 minutes after startup. Cpu hog when started online (15-20% CPU and flashes of 'Not responding' but nothing to download) but runs normally when started offline and then switched to online. (Win10, 3 imap and one pop3)

Hello, My Thunderbird 32bit installation upon Microsoft 10 64bit installation just upgraded itself to 7.2.2 and produced a severe performance problem after initial start… (read more)

Hello, My Thunderbird 32bit installation upon Microsoft 10 64bit installation just upgraded itself to 7.2.2 and produced a severe performance problem after initial startup. The response to attempts to navigate through the folders is very slow. The Microsoft Task Manager shows that Thunderbird is constantly busy 15-20% Cpu usage and flashes of 'Not responding' although the program has nothing to download.

There 4 accounts configured (3 imap and one pop3) and there are lots of folders with stored emails. There is one Lightening calendar configured.

The performance issue continues for about 10 minutes and then disappears so the system becomes as responsive as it was before the upgrade i.e. instantaneous.

I cannot tell you what release I was on before the upgrade. Any suggestions Patrick

Asked by patrickbrosnan1 1 year ago

Last reply by ourmail2008 1 year ago

Thunderbird wants me to create a new account

Hi Everybody, Help! I'm running Thunderbird 91.7.0 on a Win 7 computer. About four days ago when T'bird opened it asked me to set up a new account. I'm a geezer, not a t… (read more)

Hi Everybody,

Help! I'm running Thunderbird 91.7.0 on a Win 7 computer. About four days ago when T'bird opened it asked me to set up a new account. I'm a geezer, not a techie and this is a serious problem for me. From what I've read it seems that T'bird doesn't know where to find the profile (?) it needs. I've managed to find where the profiles are, but I can't figure out how to re-create my old T'bird using them. Can anyone help me? I'd really appreciate any help you can give. Thanks.

Bob the Geezer

PS I've been using Thunderbird for 15 years or so and have never had a problem with it. it's great to use and I'm crippled with out it!

Asked by rcarson32 2 months ago

Last reply by Toad-Hall 2 weeks ago

  • Solved

Migrating from Eudora OSE to Thunderbird

I'm trying to help an elderly friend move from Eudora OSE to Thunderbird. I found this closed thread on the forum - and I want to know 'how to back up the Eudora OSE Prof… (read more)

I'm trying to help an elderly friend move from Eudora OSE to Thunderbird. I found this closed thread on the forum - and I want to know 'how to back up the Eudora OSE Profile' - or any other help you can give re migrating from Eudora OSE to Thunderbird. (She has thousands of old emails.)

The tech person said,

"May I suggest, back up your OSE Profile, and give it a try.

And the other replied: "I took the tech's suggestion Backed up Euroda files and simply installed Thunderbird VOILA ! When I launched Thunderbird it simply accessed the same files and file structure (and settinge/etc) as Eudora and I didn't have to do anything ... awesome !"

Asked by rache1 1 week ago

Answered by david 1 week ago

  • Solved
  • Archived

Cannot change text colour in 68.4.1

The normal route of clicking on write email >format>text colour used to go to a drop down menu where you simply clicked on the colour on a large ball. Now it has a … (read more)

The normal route of clicking on write email >format>text colour used to go to a drop down menu where you simply clicked on the colour on a large ball. Now it has a silly drop down which stays on black whatever you do. Why do developers mess up things that have functioned the same way for years successfully?

Asked by hughmoz 2 years ago

Answered by Sea Mac 2 years ago

  • Solved

HELP...

Everything was working fine in Thunderbird for a LONG time. A few minutes ago I opened it and instead of opening normally it opened to a page called 'account setup'. Th… (read more)

Everything was working fine in Thunderbird for a LONG time. A few minutes ago I opened it and instead of opening normally it opened to a page called 'account setup'. There was another tab called 'home' that had buttons for email, calendar, address book, etc. Clicking email took me to the account setup page again.

HOW DO I GET IT BACK TO NORMAL?????

Asked by bossman3 2 months ago

Answered by Toad-Hall 2 months ago

  • Solved

Font Corruption on Sent emails compared to Composed/Write emails

When I compose/write a new email the text correctly displays the font and size I have selected In PREFERENCES -COMPOSITION - HTML STYLE which is Times New Roman with FONT… (read more)

When I compose/write a new email the text correctly displays the font and size I have selected In PREFERENCES -COMPOSITION - HTML STYLE which is Times New Roman with FONT SIZE selected as Medium.

However when I view the very same email composed with line and length and breaks fitting Times New Roman Medium in my SENT box the font and size has been changed to what appears to be a HELVETICA font with the SIZE being larger than medium and this causes sentence wraparounds and corruption of the entire appearance of the email composed/written

How and what do I set to ensure the compose/write fonts display the same in SENT/RECEIVED.

Asked by mconway1 3 months ago

Answered by david 3 months ago

  • Solved
  • Archived

settings for a simple experience with gmail and thunderbird

I am in my 70s and have been through a lot in the last 3 years (flooded home, my husband, dog and chihuahua living in a tiny room for a year and a half, suffering a $50,0… (read more)

I am in my 70s and have been through a lot in the last 3 years (flooded home, my husband, dog and chihuahua living in a tiny room for a year and a half, suffering a $50,000 loss to a shifty contractor, two cancer scares, etc.), and the latest challenge--the pandemic--has fried what used to be my pretty good brain cells. Now,I find that in order to continue using technology, I must have step-by-step directions, preferably with pictures, or I simply cannot function in the tech world. I am not quite ready to give up, so I was wondering if some kind soul(s) out there that still have working brain cells would be willing to help me? My dad kept his computer skills going until he passed away at 92, and I am hoping to be that fortunate, but it is not looking good. Everything is so interwoven now days, it drives me to distraction.

I have managed to set up a gmail account, then installed Thunderbird on my desktop, but I am at a loss understanding what configuration to use to get the easy-to-use performance I want. Some notes:

1. When I get an email, I do not need to archive it anywhere (not sure what that means anyway). I open the mail, read it and then save it to the appropriate folder on my hard drive, then delete the copy in my Thunderbird (and, hopefully, it deletes in gmail). I don't know what ALL MAIL is or why I need it? What should my settings be to accomodate my system? Once I have saved an email to my hard drive or deleted it, I want it gone, period, from gmail and Thunderbird. I usually only have email from the current or previous day, that's it. I keep a clean inbox and have a highly structured set of folders to save any emails I want throughout my hard drive in the logical folders for them.

2. I like sent mail copIes in a SENT mail folder until I delete them because sometimes I check back to see what I sent.

3. I want the contacts set up in gmail synced to Thunderbird and stay current with any changes in either email client.

4.The DRAFTS folder is important so that, if I am interrupted, I can come back and finish mail later.

5. I do not want LABELS, IMPORTANT, STARS or any other folder to complicate things. I just want INBOX, DRAFTS, SENT, SPAM, AND TRASH...and when I put it in TRASH, I want it gone when I close Thunderbird.

6. In summary, I just want the basics so that I can continue to use technology no matter what challenges are going on in my life.... for another decade, if possible.

I am using a Lenovo Legion laptop, Windows 10 64bits, Chrome (sorry, Firefox, but I am too old to switch now), and Thunderbird whatever the latest version is. I truly love Thunderbird, but I cannot figure out what settings to use to accomplish the system above.

This Texas granny would be forever grateful if any brainy people out there could dumb-down some steps for me to accomplish the above... and if you have screenshots, I will sing your praises from now until eternity!

Donna in Texas

Asked by guidrydesktop 1 year ago

Answered by guidrydesktop 1 year ago

Import Email From Linux Mint Mate 20.3 to Thunderbird 91.5

Import Email from Linux Mint Mate 20.3 to Thunderbird 91.5. I have been working on this problem since Dec 2021. And I want and need to preserve those emails that have a l… (read more)

Import Email from Linux Mint Mate 20.3 to Thunderbird 91.5. I have been working on this problem since Dec 2021. And I want and need to preserve those emails that have a lot of history, personal and financial. You're help is most important. I have been at a number of Web sites that stated they could help but after some time it became apparent it was all out dated. What I am dealing with is now, I need you're help.

Please keep on mind I am not a Linux Professional. Do not confuse me please.

Thunderbird 91.5. Help, More Trouble Shooting Information, Information Profile Directory Open /home/donald/.thunderbird/xqfvqvc.default-release Select Mail Select Profiles Select Mint Thunderbird Select nt3r4mao.degault-202111105-1529 Select Mail Select Local Folders Now you see all the Email I wish to import INTO T-Bird 91.5

Linux Mint Mate 20.3 /home/donald/Documents/Email Backup/Profiles/Mint Thunderbird/nt3r4maO.default-20211105-1529/Mail Local Folders Now you see all those Mail Folders I wish to Import Into Thunderbird 91.5

I have a new download Thunderbird 91.6 but I am concerned that the Emails that I have accumulated in 91.5 would be lost. Don't want that. Thank you so much for you're time and effort to solve this problemthat.

Additional Comment and hopefully use full. I have been with Linux Mint, and Ubunto (I know bad spelling) for some time. And when I did a new install that Email mail was always imported in to the NEW Thunderbird. Before this fiasco I was using Linus Mint Cinnamon 17.3 with Thunderbird 60.6.1. It worked perfectly. AND now you can imagine how I feel. Did I make a mistake?

I would appreciate an Acknowledgment that this has been received Please.

Asked by dnelson1990 2 months ago

Last reply by Toad-Hall 1 month ago

Problem: "A unique identity matching the From address was not found"

After a recent upgrade of Thunderbird, I am getting the following message: "A unique identity matching the From address was not found. The message will be sent using the … (read more)

After a recent upgrade of Thunderbird, I am getting the following message: "A unique identity matching the From address was not found. The message will be sent using the current From field and settings from identity ------------" In addition to no links being "live" in received messages that are in my Inbox, there are no longer options available to "reply" or "forward" etc.!

I haven't a CLUE how to troubleshoot this and have never had this problem before in the 3 years I've used Thunderbird?

Asked by nielsen3 4 months ago

Last reply by Toad-Hall 3 days ago

Ver 91.4.1 was installed automatically and now my folders, all messages, contacts everything is gone!!!

When I tried to open my email this morning everything was gone!! No folders, no inbox, no contacts NOTHING. Then it started down loading messages from six years ago. What… (read more)

When I tried to open my email this morning everything was gone!! No folders, no inbox, no contacts NOTHING. Then it started down loading messages from six years ago. What is going on? As of right now I HAVE LOST EVERYTHING! HELP!!!!!

Asked by Travelingelk 5 months ago

Last reply by Travelingelk 3 months ago

  • Archived

Post email service provider migration, will the address book be lost when I delete the old email account?

Are the contacts in Thunderbird independent of the email account source? I recently migrated a set of email accounts to a new provider. There are now two the email accoun… (read more)

Are the contacts in Thunderbird independent of the email account source? I recently migrated a set of email accounts to a new provider. There are now two the email accounts for each address; the new one, named like myemail@mydomain.org and the old one named like myemail@mydomain.org (old). When I eventually remove the "old" email account for each person from Thunderbird, is the address book with that name also going to vanish? The address book is named just like the email account; and the addresses were accumulated during the "old" address period. But I don't see anything in properties of either the address book or the email account in Thunderbird that directly links the two.

Asked by sparrowtwo 8 months ago

Last reply by sparrowtwo 7 months ago