Thunderbird Community Forum

I keep getting "can't connect" message and I have to enter my password for outgoing mail. Incoming comes through no problem. How can I get Thunderbird to remember my provider password for outgoing? They obviously already have it for incoming.

My PEC mail sends me this error:

Sending username failed. The mail server mail.postecert.it responded: unsupported SASL authentication method

Can this be solved? Thanks

Hi, I'm getting a problem with my Thurderbird not downloading emails properly. Some (not all) emails are listed but have no content. TB is running on my Mac Mini M2 running macOS Sonoma version 14.6.1

Can I force it to re-download the emails not shown correctly?

Many of the emails I receive are in this format. How do I fix this?

           1Membership and continued participation in the Wyndham Rewards Business Program is subject to the approval of Wyndham Rewards, Inc.; see 
           <a class="linkoverride" alias="20240820_WRB_Announcement_Resend_TERMS_WRTERMS" href="https://click.emails.wyndhamhotels.com/?qs=005fdc9609c75f0da548c157ac62450dc82aa095ef159cba6022821ae98ea1f5e320c6d8d216ef3245ef4519bf26f1343694a030031b62985b8f7fda2ea3f253" target="_blank" style="text-decoration:none; color:#005ead; display:inline;">wyndhamrewards.com/terms</a> for details.

Hello: There are four(4) different e-mail accounts on my Thunderbird and asking 'New Password' in the rectangular box popping up. I changed one of my passwords(main account) by accessing my provider(Xfinity). However, when I attempted to access my e-mail. there is no e-mails and kept asking 'Password' which I typed a rectangular box popping up in the middle of the screen. Also, there is NO Thunderbird when opening-up Thunderbird. Just 'octopus' figure I can see. How to access my e-mail(one of my accounts...main account)? Thanks a help in advance.

Thunderbird working fine with 3x accounts, but the password for my Hotmail account keeps disappearing/re-appearing. So half the time, Hotmail syncs messages - like the other accounts. Half the time, it won't and prompts me to re-enter the password.... and that does not work. It simply says that the password is wrong. This morning, I searched through some articles and ended up on the PASSWORDS page for Thunderbird. Guess what? There is NO ENTRY password entry for Hotmail at all... ??? So... I HAVE Hotmail listed as an account (along with all of my other emails)... but I do NOT have a password entry for Hotmail. Not "It is incorrect", but literally there is no option for it in the list.

I am completely confused - any help/suggestions welcome :-)

When i go to the Templates folder and click on one of the templates, it opens with the Address filled out correctly, but the Text Area is blank. i've Repaired the folder - does not fix it. i've Restarted TB - does not fix it.

If i select the Sent folder and select the message that was sent yesterday and created with the Template that was in the Template folder, it opens correctly - with the addresses and with the correct text. If i edit that msg and save it as a Template, i am able to go to the Template folder and select the newly created Template and it opens correctly. At the same time, ALL of the saved Templates now become available - ??!!!¡¡¡

Have a beautiful afternoon and be happy! And, as always, thank you for your wonderful program and helping with this Forum!  :)

I am being asked to set up an existing e mail account which I have had for many years. It is not either accepting my e mail address or my passwords so now I have no idea what to do

Hi Thanks for providing this service. i have set up TB on new computer. i have followed the guide to transfer profile and local folder to new computer. I was expecting all the mailbox folders that I have saved emails etc. would have been transferred during that process. Please help with a step by step process to transfer these folders. Thank you john

I use IMAP. I've changed the server and I have updated the new credentials in my Thunderbird. But the old folders and emails are not showing! I've searched and got this :

"Use two accounts. Account 1 for the old email account Reinstall the account. If it was in IMAP the problem is solved. Account 2 for the new email account"

MY question: How do I set up the "second account" when the email address is identical for both "old" and 'new" accounts? Regards

Thunderbird changes the content of the received message to a strange sequence of letters and characters and numbers. The same problem occurs with selected messages, some messages but the text is always the same

I'm considering changing the location of my HOME calendar. I went to Home Thunderbird Calendar "Changing calendar preferences" in Mozilla support and looked at "Location". It said "Location: This is the location of your calendar. Do not edit this unless you know what you are doing."

I have not had much success in getting more detail. What do I need to know to be sure I know what I am doing.

cwc

Hello,

Im running Thunbdserbird on a Microsoft Surface GO 2 tablet on Windows 11. This was working fine - but suddenly I'm no longer getting the list view nor the mail content pane. Both panes are just empty. I'm not sure, but it could been related to the upgrade to V 115. In the folder view, I can see, that there are unread mails. As well when a new mail is received, it is display in the preview pop-up. See screenshot attached.

In the debug console I see these messages:

ouldn't restore state: multiMessageBrowser.contentWindow.gMessageSummary is undefined TypeError: multiMessageBrowser.contentWindow.gMessageSummary is undefined

   clearMessages chrome://messenger/content/about3Pane.js:6047
   displayWebPage chrome://messenger/content/about3Pane.js:6005
   showStartPage chrome://messenger/content/about3Pane.js:6110
   restoreState chrome://messenger/content/about3Pane.js:6183
   <anonymous> chrome://messenger/content/about3Pane.js:118

about3Pane.js:120:13 Uncaught TypeError: multiMessageBrowser.contentWindow.gMessageSummary is undefined

   clearMessages chrome://messenger/content/about3Pane.js:6047
   clearAll chrome://messenger/content/about3Pane.js:5974
   _onSelect chrome://messenger/content/about3Pane.js:2527
   handleEvent chrome://messenger/content/about3Pane.js:1597
   <anonymous> chrome://messenger/content/about3Pane.js:128

about3Pane.js:6047:5 Uncaught TypeError: multiMessageBrowser.contentWindow.gMessageSummary is undefined

   clearMessages chrome://messenger/content/about3Pane.js:6047
   clearAll chrome://messenger/content/about3Pane.js:5974
   _onSelect chrome://messenger/content/about3Pane.js:2527
   handleEvent chrome://messenger/content/about3Pane.js:1597
   set selectedRow chrome://messenger/content/tree-listbox.js:481
   _onClick chrome://messenger/content/tree-listbox.js:106
   handleEvent chrome://messenger/content/tree-listbox.js:76

about3Pane.js:6047:5 Uncaught TypeError: gFolder is undefined

   _onContextMenu chrome://messenger/content/about3Pane.js:2730
   handleEvent chrome://messenger/content/about3Pane.js:1605

3 about3Pane.js:2730:11 Uncaught TypeError: multiMessageBrowser.contentWindow.gMessageSummary is undefined

   clearMessages chrome://messenger/content/about3Pane.js:6047
   clearAll chrome://messenger/content/about3Pane.js:5974
   _onSelect chrome://messenger/content/about3Pane.js:2527
   handleEvent chrome://messenger/content/about3Pane.js:1597
   set selectedRow chrome://messenger/content/tree-listbox.js:481
   _onClick chrome://messenger/content/tree-listbox.js:106
   handleEvent chrome://messenger/content/tree-listbox.js:76

about3Pane.js:6047:5 Uncaught TypeError: gFolder is undefined

   _onContextMenu chrome://messenger/content/about3Pane.js:2730
   handleEvent chrome://messenger/content/about3Pane.js:1605

Many thanks for your support ! Volker

I installed TB version 102 and do not wish to update. Per previous no-updating solutions I found, I have the "Check for updates, but let me choose whether to install them" option tagged, I renamed "updater.exe" to "no-updater.exe," and have the following JSON in my distributions folder:

{

"policies": {
  "DisableAppUpdate": true
}

}

Yet, today, it still automatically updated to version 128. Why?

I copied the smtp settings from before, but they have stopped working. I was hotmail, then live.com, and then outlook. I really don't know what to do.

Today I changed the password on one of my gmail accounts. I edited the password in Settings in 3 places: imap, smpt and oauth. Next time I started Thunderbird I got a gmail authentication pop-up. Se first screenshot. The email address was shown correctly. When I clicked Next, I got the failure message. See second screenshot. I rebooted and tried many times with same result.

I have several other gmail accounts on this same Thunderbird client and they continue to work correctly. I know my password is correct because I can access this email account both directly on gmail and also on another computer where I set up Thunderbird just to test for this problem.

Any idea what is going on and how to fix it?

Hi, after an update, i have the newest version of Thunderbird installed. Upon starting, it says: "Unable to use profile when you launch an older version of Thunderbird." I cannot start the program. But it is the newest version... What can I do? Thanks Lukas

Hi- First time here, using Nebula 128.1 esr. about 3 days, I have about 8 email accounts, (inbox messages for all accounts totalling about 22,000+ In one email account does not display the content of the inbox folder , sent folder is displaying the content of the messages, , other all email addresses are fine both inbox and sent so what I did is to right click the inbox folder and properties , click the repair folder and ok- after that i can already view the content , However I noticed that the email 2023 and 2024 in the inbox folder is already gone. Now my messages for all the email accounts is now about 10,000+ only which indicates that messages(inbox) 2023 and 2024 are already gone . Any chance to recover those messages 20023 and 2024? Checked the archive folder, there are only 2 messages there . My profiel is about 17G. see screenshot. Thank you in advance.