• Archived

How to revert from Beta 88.0b1 (64-bit) back to normal release channel?

I need to get out of the Beta releases ...88.0b1 (64-bit) ... and back to regular release. How do I do that and retain all the emails, address books and Enigmail settings… (read more)

I need to get out of the Beta releases ...88.0b1 (64-bit) ... and back to regular release.

How do I do that and retain all the emails, address books and Enigmail settings?

I have tried starting the beta with "Thunderbird --allow-downgrade" but the version remains the same Beta 88.

Asked by kufurst 8 months ago

Last reply by ska.adley 7 months ago

Lost All Calendar Enteries With Latest Update 91.0.3

Let's start all over. Thunderbird automatically updated and I have lost all entries in my calendar. I have had help with solving my problem which have not worked. How … (read more)

Let's start all over. Thunderbird automatically updated and I have lost all entries in my calendar. I have had help with solving my problem which have not worked. How do I launch the Thunderbird about.config? I have been told to go to TOOLS and select OPTIONS. There is no OPTIONS to select under the under the TOOLS menu. I have 3 calendars and all are shown as ENABLED. What did the update change and how do I get my entries back?

Asked by David36FL 3 months ago

Last reply by RimersburgBoro 2 months ago

  • Archived

Thunderbird Linux keeps asking for passwords where it didn't before

Here's how it used to work and how I would like it to work: I start Thunderbird, it requests password(s). After I enter them correctly, Thunderbird scans for new mail a… (read more)

Here's how it used to work and how I would like it to work: I start Thunderbird, it requests password(s). After I enter them correctly, Thunderbird scans for new mail and will periodically scan for new mail. I could scan sub-folders like sent or trash without entering a password. Sending email requires inputting the password the first time. This behavior used to persist until I closed Thunderbird.

Here's how it is working now: I start Thunderbird, it requests password(s). After I enter them correctly, Thunderbird scans for new mail. Initially I can enter sub-folders soon after startup without entering a password. After some number of minutes if I click on the inbox or do a "get new mail" or enter a sub-folder, it requires I enter the password again. Thunderbird no longer checks for new mail as it seems to have forgotten the password(s) I entered. Sending an email requires entering the password every time to send, and entering the password again every time so it can be copied to the sent folder.

I've been using Thunderbird for decades and this new behavior is very frustrating. 

I recently converted one of my emails (yahoo) to oauth2 as yahoo imap will soon be disabled. I noticed the new behavior after this change, but cannot definitely attribute the undesirable behaviour to this change. After this change, the yahoo account no longer requires entering the password upon opening Thunderbird, for entering sub-folders or sending mail. This appears to be persistent.

What I've tried with no success: Run Thunderbird with addons disabled - undesired behaviour. Reinstall current version of Thunderbird - undesired behaviour. Reinstall older version of Thunderbird (clean profile forced) - undesired behaviour. Reinstall current version of Thunderbird with no yahoo account - undesired behaviour. Reinstall older version of Thunderbird (clean profile forced) with no yahoo account - undesired behaviour.

Any assistance that could be provided would be greatly appreciated.

Here's the pertinent troubleshooting info: Name Thunderbird Version 68.12.0 Build ID 20200820223055 User Agent Mozilla/5.0 (X11; Linux x86_64; rv:68.0) Gecko/20100101 Thunderbird/68.12.0 OS Linux 4.19.0-10-amd64 Profile Directory (Local drive) Build Configuration about:buildconfig Memory Use about:memory Performance about:performance Registered Service Workers about:serviceworkers Multiprocess Windows 0/0 Disabled Remote Processes 0 Enterprise Policies Inactive Google Location Service Key Missing Google Safebrowsing Key Missing Mozilla Location Service Key Missing Safe Mode false Profiles about:profiles Mail and News Accounts ID Incoming server Outgoing servers Name Connection security Authentication method Name Connection security Authentication method Default? account2 (none) Local Folders None Normal password account3 (imap) imap.gmx.net:993 SSL/TLS Normal password mail.gmx.net:587 SSL/TLS Normal password true account4 (imap) imap.googlemail.com:993 SSL/TLS Normal password smtp.googlemail.com:587 SSL/TLS Normal password true account5 (imap) imap.mail.yahoo.com:993 SSL/TLS OAuth2 smtp.mail.yahoo.com:465 SSL/TLS Normal password true

Asked by gargamon 1 year ago

Last reply by Toad-Hall 8 months ago

Calendar entries gone after TB 91.1.2 installed

TB 91.1.2 was installed automatically and all my calendar date is gone. When I try to re-enter they don't stay. When I switch to TODAY and go back to what I just entere… (read more)

TB 91.1.2 was installed automatically and all my calendar date is gone. When I try to re-enter they don't stay. When I switch to TODAY and go back to what I just entered it's not there.

Asked by Burney 2 months ago

Last reply by roger77 2 months ago

Upgrade to 91.2.0 (32 bit) adds long string of unnecessary information to filename when saving an email.

Ever since automatically upgrading to 91.2.0 when I save an email Thunderbird adds a lengthy string of data to the end of the filename which causes me great difficulty. … (read more)

Ever since automatically upgrading to 91.2.0 when I save an email Thunderbird adds a lengthy string of data to the end of the filename which causes me great difficulty. Here is an example from an email from the NYTimes: "Today's Headlines Key to Biden’s Climate Agenda Likely to Be Cut Because of Manchin Opposition" is the filename. Thunderbird automatically adds the following to it. " - The New York Times (nytdirect@nytimes.com) - 2021-10-16 0101"

This information lengthens the filename which I have to delete because it messes up my archive where I save numerous emails. Therefore I have to delete it every time I save an email (60 or more times every day) and interferes with any search I conduct of those saved emails.

I have explored all the options under Tools and Help to no avail. Can you please tell me how I can get rid of this annoyance. It is causing me lost time in my daily work creating an archive of articles. I've been working on this archive for nearly 18 years and this problem is causing me a great deal of grief and lost work time. Thank you.

Asked by gruff 1 month ago

Last reply by sneak880 1 month ago

Print preview no longer available from the inbox message listing

Before this latest update i could go to the list of messages in my inbox, rigth click on a message and selecte print preview, i was using this feature to avoid opening em… (read more)

Before this latest update i could go to the list of messages in my inbox, rigth click on a message and selecte print preview, i was using this feature to avoid opening emails that i was not sure if it was spam or something that i would be interested on. The option is no longer available with Thunderbird 91.1.1 (64-bit), what happen, why this feature was removed? Programming team running amok again? or QA team sleeping at the wheel? Please put back that option thanks

Asked by jgbittar 2 months ago

Last reply by Toad-Hall 1 month ago

  • Archived

Mail folder no longer changes color to indicate a new message

Before FF 78, new mail received would highlight the folder to indicate there was a new message in the folder. With ff78 this no longer happens. I have more than 40 fol… (read more)

Before FF 78, new mail received would highlight the folder to indicate there was a new message in the folder. With ff78 this no longer happens.

I have more than 40 folders, sometimes with unread messages that I am not ready to get to. But I would at least like to know I received a new message. Upping the unread count doesn't do it for me; I have many folders with unread messages that I leave to process when I get a break.

I don't want to change from Firefox, but if I can find something better, I will.

Asked by JohnnyBeau 1 year ago

Last reply by Toad-Hall 12 months ago

Password Not Being Saved/Remembered in TB Ver 91.3.2 (64-bit) Running under Win 7

I have just upgraded to TB Ver 91.3.2 (64-bit) Running under Win 7 and the passwords for both the SMTP and POP servers will not be saved by TB. I have tried the suggeste… (read more)

I have just upgraded to TB Ver 91.3.2 (64-bit) Running under Win 7 and the passwords for both the SMTP and POP servers will not be saved by TB.

I have tried the suggested deleting of exiting TB, deleting pkcs11.txt and restarting and re-entering without success.

Also when I following this suggested fix protocol TB Ver 91.3.2 does NOT recreate the pkcs11.txt in the profile 85o555a7.default-1490637378936 sub-folder where it sat before being deleted.

Help please.

Asked by mconway1 3 days ago

Last reply by sfhowes 1 day ago

  • Archived

Thunderbird can not receive new email with Office365 via OAuth2 method

Dear all, Microsoft banned all basic authentication method from Office365 because these method does not support multi factor authentication. After that, I reconfigured th… (read more)

Dear all,

Microsoft banned all basic authentication method from Office365 because these method does not support multi factor authentication.

After that, I reconfigured the the configuration by used OAuth2 method on latest version of Thunderbird (78.5.1 (32-bit). The result as follows: + Can not receive new email from Offfice365 (Alert: As attached file No. 1)

+ However, I can send the email normally with OAuth2 via SMTP

Please help me fix this problem.

Thank you so much for your support.

Asked by flashget81 1 year ago

Last reply by Matt 11 months ago

  • Archived

Contacts Missing from Address Book

Apparently the last update lost my contacts. The address books are still there, but there are no contacts in them. They all seem to be empty address books. Not sure if th… (read more)

Apparently the last update lost my contacts. The address books are still there, but there are no contacts in them. They all seem to be empty address books.

Not sure if this part is relevant, but...

While searching the forum for an fix I noticed others had similar problems that were supposedly fixed in update version 78x. I checked my version, it said 68x on the updates page of the options menu. However, when I checked the update history, it said it was version 78x. I unchecked the automatic updates (may have been in safe mode as that was one of recommendations I found) and checked for updates and it said version 68x was available. Thinking this might bring back my contacts since 78x seemed to have borked the address book, I updated it. Didn't help, but now it says it's up to date with version 68x and version 78x doesn't seem to be available. The history shows it updated 68x on Oct 1 after 78x was updated on Sep 15.

I've used Thunderbird for over 10 years and never had a serious problem before. This is very frustrating as I had over 100 contacts, many with a charity that I help.

How can I get my contacts back without re-entering them manually?

Thanks.

Asked by jane.blue 1 year ago

Last reply by nuorlenzgal 8 months ago

  • Archived

thunderbird puts EVERY email from my kids teacher in the JU NK folder

I would like to say this is an isolated issue. but its over 2000 F-ing times since August 2020 Before you give me some other solution. here is what I have done. 1. reset… (read more)

I would like to say this is an isolated issue. but its over 2000 F-ing times since August 2020

Before you give me some other solution. here is what I have done. 1. reset training data. over 20x every M-F since August 2020. literally hundreds of times if not thousands. 2. made multiple filters to run BEFORE junk controls. < this does not a fucqing thing. works on anyones email address BUT MY KIDS TEACHERS. ONE SINGLE EMAIL ADDRESS. 3. deleted all mail filters. Made only one. still nothing. Here is the bullsh1T though. IF i run the mail filters on the JUNK folder, it will move it to the correct folder. so again WTF. why cant the filter running before Junk controls do it. 4. I have, over 2000 times on individual emails from this one address, clicked on them in the junk folder and marked them "NOT JUNK" < WTF? how many times does it take. 3000? 5000? I just need to know 5. Because I am soooooooooooooooooooooo fing tired. this week, I started over 100%. I blanked my ssd harddrive to military/gov standards. I reinstalled windows from scratch. I installed thunderbird as the very first application. made (1) filter for my kids teachers email, downloaded email AND IT PUT THEM IN THE FUCQING JUNK FOLDER

Now please tell me WTF is going on. This has created issues for me where I have missed parent/teacher conferences. My kid failed a class because I didnt know they had not turned in there semester portfolio and the teacher had asked me over and over to bring it in but thunderbird just has decided this one email address is JUNK no matter WTF I do. I am not new to thunderbird. I have been using this program since it was part of NETSCAPE. Back to the 4.X days of Netscape. Pre Mozilla.

Asked by apophis13 10 months ago

Last reply by Toad-Hall 10 months ago

  • Archived

Deleting old emails massively INCREASES file size!

God's morrow, Gentlefolk and folkesses. I'm trying to migrate Thunderbird to a new coputer. Horrified to see that the Thunderbird folder was 26 GB, I deleted thousands o… (read more)

God's morrow, Gentlefolk and folkesses. I'm trying to migrate Thunderbird to a new coputer. Horrified to see that the Thunderbird folder was 26 GB, I deleted thousands of old emails, emptied all deleted item folders, deleted all archives, restarted the computer and then went to check on the size of the new "much slimmer" folder.

After deleting masses of unwanted data, the folder size has INCREASED to 33GB!

What to do?

Blessed be Karma Singh

Asked by Karma Singh 10 months ago

Last reply by sfhowes 10 months ago

  • Archived

thunderbird freezes several times a day on mac when sending mail. I have to force quit and start it again. [Mac]

Several times a day, thunderbird (52.3.0) will freeze right after I send mail, giving me the spinning beachball of death. I have to force quit and start it again. I'm run… (read more)

Several times a day, thunderbird (52.3.0) will freeze right after I send mail, giving me the spinning beachball of death. I have to force quit and start it again. I'm running MacOS 10.12.6

Asked by pfworks 4 years ago

Last reply by Wayne Mery 7 months ago

Unable to save your message as a draft. There was an error attaching ...

Since the update to ver 91, I often get "Unable to save your message as a draft. There was an error attaching (filename of photo). Please check that you have access to th… (read more)

Since the update to ver 91, I often get "Unable to save your message as a draft. There was an error attaching (filename of photo). Please check that you have access to the file."

Asked by Jeffrey Kopp 2 months ago

Last reply by Matt 1 month ago

Thunderbird 91 Calendar not working

Since the latest upgrade to version 91 the Calendar has become unusable. To start with, after the update my main Calendar has completely disappeared taking with it very i… (read more)

Since the latest upgrade to version 91 the Calendar has become unusable. To start with, after the update my main Calendar has completely disappeared taking with it very important upcoming appointments. In addition to that if I create an event all the data entered does not appear in the relevant day in the calendar and it will also not allow me to import any future events from other calendars.

To put bluntly, as a calendar it is totally useless. Any suggestions please?

Asked by david514 3 months ago

Last reply by Toad-Hall 1 month ago

  • Archived

Trouble accessing a dozen Gmail imap accounts, only one works. Win10 on AT&T. Possible network issue.

Windows 10 updated automatically and shut off my Thunderbirds access to the server. Now when I try to re-enter my accounts, I have to do it manually as it does not specif… (read more)

Windows 10 updated automatically and shut off my Thunderbirds access to the server. Now when I try to re-enter my accounts, I have to do it manually as it does not specify IMAP or SMTP.

I have a dozen Gmail accounts, all basically identical. Just a few letters in the username are the difference. I got one of these to work inbound and outbound. I can’t get any of the others to work with Identical account settings and appropriate passwords for the inbound IMAP side of each account. Outbound I am entering in the same account name and password for every new account matching the SMTP settings of the one account that works.

I have closed and restarted Thunderbird, deleted and reinstalled it, nothing works. With all these maneuvers I just lucked out and got one account to work somehow and I cannot replicate it.

Any ideas? Thanks in advance

Asked by 617d 10 months ago

Last reply by Wayne Mery 10 months ago

  • Archived

server imap.gmail has disconnected and error 80004005

Win7 Thunderbird platform, prob error 80004005 Every time I look for Thundebird help I seem to have to log into Firefox which I don’t have it is so confusing, I have so m… (read more)

Win7 Thunderbird platform, prob error 80004005 Every time I look for Thundebird help I seem to have to log into Firefox which I don’t have it is so confusing, I have so many pw’s for mazzilla which are rejected I seem to have to make a new one each time I try to login, anyway my prob is for a long time I have been getting “server imap.gmail has disconnected” I have uninstalled all but my main email address and now I get error 80004005, so I check the SMTP settings box which has listed Google Mail-smtp.gmail.com port 465, and Mail-smtp.gmail.com (default) port 465, also my email address followed by smtp.gmail.com port 587 any help to sort this out will be most appreciated, Robert

Asked by tyler4402 11 months ago

Last reply by atErik 10 months ago