• Solved
  • Archived

saved messages unreadable on new Win10 PC

Local Folders now just show impab-1mab, etc rather than subdirectory names. All messages in Local Folders unreadable. I tried deleting .msf files & rebuilding, but n… (read more)

Local Folders now just show impab-1mab, etc rather than subdirectory names. All messages in Local Folders unreadable. I tried deleting .msf files & rebuilding, but no help.

Running POP3, T'Bird 59.0b1 (32-bit)

Asked by theHook 3 years ago

Answered by Toad-Hall 3 years ago

  • Locked
  • Archived

Why do I get a pop-up warning, "Thunderbird can't update to the latest version"?

This is a newer, better version of a question that I previously bungled badly. As of this morning, I was running TB 68.1.0 (32-bit) on Windows 10 Pro (10.0.18362). Every … (read more)

This is a newer, better version of a question that I previously bungled badly. As of this morning, I was running TB 68.1.0 (32-bit) on Windows 10 Pro (10.0.18362). Every day or two, I was getting a pop-up window warning me that TB couldn't update to the latest version and I needed to download a "fresh copy". This warning had a whiff of strangeness about it, so rather than using the link provided, I downloaded the latest version from the Mozilla site and installed it. Even though I'm now at the latest version on the release channel, I'm still getting the same warning, (see attached screenshot). Is this a legitimate warning coming from TB? If so, what do I need to do to dismiss it?

Asked by wbforbestx 2 years ago

Last reply by SamRick 1 year ago

  • Solved
  • Archived

To, CC and BCC

I've read a lot of help on this - almost all of them say, "As you have discovered there are three visible TO/Cc/Bcc fields..." and: " type or select email address and p… (read more)

I've read a lot of help on this - almost all of them say, "As you have discovered there are three visible TO/Cc/Bcc fields..." and: " type or select email address and press enter to move to next TO field".

None of that works. I have only ONE visible "To" field. It has no controls to change it to a Cc or Bcc one. There is a "CC" or "BCC" option beside the "From" field. Pressing Enter at the end of an address does precisely nothing.

Another copy of TB on another computer has all the features you gaily point to - but mine doesn't. Where do I find it?

Asked by chris284 1 year ago

Answered by Balázs Meskó 1 year ago

  • Solved
  • Archived

My Thunderbird opening panel contains no information. Opening is safe mode didn't fix the problem.

The opening panel contains empty boxes. Mail isn't displayed and no folders are listed at the left. I get the audio tone when new mail arrives but Get Messsages doesn't … (read more)

The opening panel contains empty boxes. Mail isn't displayed and no folders are listed at the left. I get the audio tone when new mail arrives but Get Messsages doesn't work.

Asked by johnmphoto 6 years ago

Answered by Toad-Hall 6 years ago

  • Solved
  • Archived

Message list panel now has more white space (fewer messages shown) and dangerously confusing hover highlighting v78.3.2

I just upgraded to 78.3.2, and the message list panel now has significantly more spacing, less denstiy. There is more whitespace between lines. And there does not appear … (read more)

I just upgraded to 78.3.2, and the message list panel now has significantly more spacing, less denstiy. There is more whitespace between lines. And there does not appear to be any option to reset this back to the previous compact view?

EDIT: Adding a note about an additional issue with the message list panel that is discussed in this thread... Prior to v78.3.2, a message/line in the message list pane would not become highlighted until I *clicked* on it. Now, whenever I just pass my mouse over the list, the message under the mouse becomes highlighted (and the last message(s) *selected* also remains highlighted). This results in two or more non-adjacent messages being highlighted in the same way at the same time. This is a poor usability experience and dangerous design that has caused me to perform operations on unintended messages multiple times, even nearly accidentally deleting messages. This usability degradation creates a risk of data loss.

KEYWORDS: message thread pane, message list panel, UX, UI design, usability, accessibility

Asked by sells59 1 year ago

Answered by Toad-Hall 1 year ago

  • Solved
  • Archived

Upgrade to 68 Causing So Many Issues: No Calendar Loading, Ignored Settings And Options, No New Automatic Email Downloads, Not Responding On Blank Page

I upgraded to 68 yesterday and Thunderbird just blew up after a decade of virtually no issues: 1. Upon initial TB loading, won't get new emails, won't load Lightning, ign… (read more)

I upgraded to 68 yesterday and Thunderbird just blew up after a decade of virtually no issues:

1. Upon initial TB loading, won't get new emails, won't load Lightning, ignores all options and account settings

2. Immediately goes to a white page, shows "Not Responding"

3. Immediate goes back to my email, no calendar, no automatic download of email

4. Today's Pane is turned off, have to manually change it to see my calendar

5. Today's pane shows no schedule events

Rinse, Repeat.

What has happened?

Went back to 60.8, all is well.

This is unbelievable that so much core functionality on my desktop is broken.

Asked by Theo1352 2 years ago

Answered by Toad-Hall 2 years ago

  • Solved
  • Archived

1. Thunderbird 68.1 is empty after update. 2. Unable to open Troubleshooting and Options 3. Keeps updating after reinstalling older version

Thunderbird performed an automatic update to 68.1 from 60.9 today. Upon restart of the program, TB came up in 68.1 with empty fields. No mailboxes. Won't start Options. C… (read more)

Thunderbird performed an automatic update to 68.1 from 60.9 today. Upon restart of the program, TB came up in 68.1 with empty fields. No mailboxes. Won't start Options. Can't start Troubleshooter. Everything from 60.9 is gone, and I can't figure out how to bring it all back in 68. I can uninstall 68 and reinstall 60, and everything goes back to normal, but then the automatic update cycle starts again. Please help!

Asked by horseybob 2 years ago

Answered by Matt 1 year ago

  • Solved
  • Archived

Receiving Pop up window "mail server sent incorrect greeting: 4.3.4 allocated resources exceeded.

Today in our office, anyone sending email from Thunderbird will sporadically receive a pop up window stating "An error occurred while sending email: The mail server sent … (read more)

Today in our office, anyone sending email from Thunderbird will sporadically receive a pop up window stating "An error occurred while sending email: The mail server sent an incorrect greeting: 4.3.4 allocated resources exceeded." It does not occur at every sending attempt but every second or third. We will try it again and usually it goes through. Sometimes it takes several repeat attempts to get it to send.

Thank you.

Asked by judidthm 4 years ago

Answered by mitey1 4 years ago

  • Solved
  • Archived

Tbird 68.2.2 has again (for me at any rate) broken the calendar and provider for google calendar

Hi all, A few weeks back TB 68.2 interfered with the proper functioning of Lightning, and there were issues whether you use the provider for google calendar or not. 68.2.… (read more)

Hi all, A few weeks back TB 68.2 interfered with the proper functioning of Lightning, and there were issues whether you use the provider for google calendar or not. 68.2.1 fixed these problems. Unfortunately with 68.2.2 they've all come back again. It's as though some corrections got missed out. I have, naturally, been through removing the provider, removing Lightning and putting them back. Lightning is no longer working properly, with or without the provider. OS Windows 10.0.18362.476 I don't see much mention of this either in this forum or on Bugzilla. Am I alone :-((

Asked by john.thompson 1 year ago

Answered by john.thompson 1 year ago

  • Solved
  • Archived

Updated ThunderBird to version 68.1and i cant find an updated Theme and Font add on. Can anyone help. Need to increase size.

I Love ThunderBird...its by far the best mail program....I just updated to the latest version 68.1 and everything came across just fine and i was able to get one of my ve… (read more)

I Love ThunderBird...its by far the best mail program....I just updated to the latest version 68.1 and everything came across just fine and i was able to get one of my very important add ons....Import/Export tools. However the other vital add on Theme and font changer is not available for this version. The size of the menus is so small as to be almost impossible to read on a small laptop. Any chance of an updated version the the Theme and Font Add On? Thanks

Asked by Richard92264 2 years ago

Answered by sfhowes 2 years ago

  • Solved
  • Locked
  • Archived

Updating yahoo mail account

I got a message from yahoo mail saying they will no longer support current sign in methods. They give instructions for how to update thunderbird for the new settings, whi… (read more)

I got a message from yahoo mail saying they will no longer support current sign in methods. They give instructions for how to update thunderbird for the new settings, which basically involves deleting the old yahoo account and setting up a new one. Following those instructions results in all of my mailboxes and messages being deleted -- what a brilliant solution! I have years of messages I don't want to lose. Fortunately I had a backup of my .thunderbird directory (this is Linux, thunderbird v. 68.11.0)

See here for how NOT to do this "upgrade": https://help.yahoo.com/kb/new-mail-for-desktop/SLN27791.html?impressions=true Don't follow those instructions or you will lose all of your messages and mailboxes.

So, is there a way I can delete and re-install the account settings using the automatic features yahoo wants, without losing everything?

Asked by doctordruidphd 1 year ago

Answered by Toad-Hall 1 year ago

  • Solved
  • Archived

I have a thunderbird inbox problem - older messages keep disappearing - how do I get them back?

Since i swopped to a new laptop I have had this problem with my inbox (but not with my sent folder) - older inbox messages just disappear without me deleting them. I have… (read more)

Since i swopped to a new laptop I have had this problem with my inbox (but not with my sent folder) - older inbox messages just disappear without me deleting them. I have had the latop since September , but this morning only had inbox messages back to 2nd Dec then today even more have disappeared - I now only have back to 28th December! I need these emails for work and to refer back to - rather difficult to refer back when thunderbird deletes them! I never had this problem on my old laptop where messages only disappeared if i chose to delete them!

Asked by davegrundy 4 years ago

Answered by user1121639 4 years ago

  • Solved
  • Archived

How do I recover all my all my lost accounts and folders? (60.9.0)

Version 60.9.0 (32-bit) My PC was "hibernated" over the week-end (Windows 10) and when I opened Thunderbird this morning no folders or mail boxes where present. I was p… (read more)

Version 60.9.0 (32-bit) My PC was "hibernated" over the week-end (Windows 10) and when I opened Thunderbird this morning no folders or mail boxes where present. I was presented with a dialogue to set up a calender when Thunderbird loaded, and, after completing this, the only mailbox available was the one I had designated for access to the calender.

How do I recover everything please? Why was I presented with the calender dialaogue when TB loaded?

Thanks

Asked by Andy C 2 years ago

Answered by Toad-Hall 2 years ago

  • Solved
  • Archived

Cannot change text colour in 68.4.1

The normal route of clicking on write email >format>text colour used to go to a drop down menu where you simply clicked on the colour on a large ball. Now it has a … (read more)

The normal route of clicking on write email >format>text colour used to go to a drop down menu where you simply clicked on the colour on a large ball. Now it has a silly drop down which stays on black whatever you do. Why do developers mess up things that have functioned the same way for years successfully?

Asked by hughmoz 1 year ago

Answered by Sea Mac 1 year ago

  • Solved
  • Archived

Options/Remote Content button missing. permissions.default.image reverts to 2

After recovering my email and calendar from a MozBackup file (I know, but it was all I had when the other computer s*** the bed) I have several funky things happening but… (read more)

After recovering my email and calendar from a MozBackup file (I know, but it was all I had when the other computer s*** the bed) I have several funky things happening but missing the ability to allow (or not) remote content is the most annoying. None of the fixes I have found have worked. Is there a way to set all Configurations to default? Does anyone have a better fix?

Asked by littlemen 5 years ago

Answered by Toad-Hall 5 years ago

  • Solved
  • Archived

HOW CAN i FIND OUT THE SOURCE OF AN EMAIL

On my previous email server I just had to right click an email and click on properties to find out where the email had come from I cant do this in thunderbird. Why? … (read more)

On my previous email server I just had to right click an email and click on properties to find out where the email had come from I cant do this in thunderbird. Why?

Asked by tontoe0 5 years ago

Answered by Zenos 5 years ago

  • Solved
  • Archived

Need to delete and restore a Thunderbird account

I've been using Thunderbird successfully for years. I have three accounts on the same server at Time Warner, one of them is my main account. This account, in addition to … (read more)

I've been using Thunderbird successfully for years. I have three accounts on the same server at Time Warner, one of them is my main account. This account, in addition to the usual ones, has several custom created folders full of email. There has been a problem with the server, and I can no longer retrieve email for that account. (The other two accounts work just fine.) I've been able to log into that account via webmail with no problem. The techsupport advised me to delete and recreate the account in question and assured me that all my folders will be in place. I can't risk losing my email, so I'm reluctant to follow on that advise. Is there anything I can do safely and make sure that all my email is preserved? Thank you for your help.

Asked by syusim 5 years ago

Answered by Toad-Hall 4 years ago

  • Solved
  • Archived

settings for a simple experience with gmail and thunderbird

I am in my 70s and have been through a lot in the last 3 years (flooded home, my husband, dog and chihuahua living in a tiny room for a year and a half, suffering a $50,0… (read more)

I am in my 70s and have been through a lot in the last 3 years (flooded home, my husband, dog and chihuahua living in a tiny room for a year and a half, suffering a $50,000 loss to a shifty contractor, two cancer scares, etc.), and the latest challenge--the pandemic--has fried what used to be my pretty good brain cells. Now,I find that in order to continue using technology, I must have step-by-step directions, preferably with pictures, or I simply cannot function in the tech world. I am not quite ready to give up, so I was wondering if some kind soul(s) out there that still have working brain cells would be willing to help me? My dad kept his computer skills going until he passed away at 92, and I am hoping to be that fortunate, but it is not looking good. Everything is so interwoven now days, it drives me to distraction.

I have managed to set up a gmail account, then installed Thunderbird on my desktop, but I am at a loss understanding what configuration to use to get the easy-to-use performance I want. Some notes:

1. When I get an email, I do not need to archive it anywhere (not sure what that means anyway). I open the mail, read it and then save it to the appropriate folder on my hard drive, then delete the copy in my Thunderbird (and, hopefully, it deletes in gmail). I don't know what ALL MAIL is or why I need it? What should my settings be to accomodate my system? Once I have saved an email to my hard drive or deleted it, I want it gone, period, from gmail and Thunderbird. I usually only have email from the current or previous day, that's it. I keep a clean inbox and have a highly structured set of folders to save any emails I want throughout my hard drive in the logical folders for them.

2. I like sent mail copIes in a SENT mail folder until I delete them because sometimes I check back to see what I sent.

3. I want the contacts set up in gmail synced to Thunderbird and stay current with any changes in either email client.

4.The DRAFTS folder is important so that, if I am interrupted, I can come back and finish mail later.

5. I do not want LABELS, IMPORTANT, STARS or any other folder to complicate things. I just want INBOX, DRAFTS, SENT, SPAM, AND TRASH...and when I put it in TRASH, I want it gone when I close Thunderbird.

6. In summary, I just want the basics so that I can continue to use technology no matter what challenges are going on in my life.... for another decade, if possible.

I am using a Lenovo Legion laptop, Windows 10 64bits, Chrome (sorry, Firefox, but I am too old to switch now), and Thunderbird whatever the latest version is. I truly love Thunderbird, but I cannot figure out what settings to use to accomplish the system above.

This Texas granny would be forever grateful if any brainy people out there could dumb-down some steps for me to accomplish the above... and if you have screenshots, I will sing your praises from now until eternity!

Donna in Texas

Asked by guidrydesktop 1 year ago

Answered by guidrydesktop 1 year ago

  • Solved
  • Archived

Theme font and size changer

Hello All my folders with their names and email lists have suddenly reverted to really small font (I can still control font size in emails) I think I managed this aspect … (read more)

Hello

All my folders with their names and email lists have suddenly reverted to really small font (I can still control font size in emails)

I think I managed this aspect with the theme font and size changer add-on in the past which is still installed but no longer visible in the tool bar.

As others on their website state, this add-on suddenly stopped working for them and became invisible. I've tried ta reinstall but that hasn't worked

The problem now is that the font is so bloody small that I can barely read it.

I just wish Mozilla would work a bit better with add-ons. We really need some of them but they seem to become redundant with every new update. It's really frustrating at the best of times but this is a disaster for me! I need to see emails for my work.

Can anyone help please?

Thanks

Asked by SafeTex 3 years ago

Answered by CharlieFarley 3 years ago