Thunderbird Community Forum

I changed my Gmail password and Thunderbird asks me to enter the new one, however, it displays my email address with a lit 'Next' button but the button doesn't take me to the next screen to allow me to enter the password, it just flashes, no matter how many time I click it.

Have removed password entry in security. Tbird then hangs on 'Connected to ....', but does not offer chance to put in new password. So I can see inbox and emails on BT but not through Thunderbird. Solutions appreciated.

Tom Nicholson

Currently unable to set up to an existing account on a new laptop. I’ve verified user name and password on the old laptop, but these don’t work when setting up the new one. The Thunderbird set-up wizard found my configuration in the Mozilla ISP DB, but can’t verify it. In other words, it won’t accept my username or password. I’ve done this for both IMAP and POP3, but it makes no difference. I’ve confirmed user name and password for both smtp and mail folders, and tried them in setting up. However, on the new laptop, Thunderbird doesn’t ask for user name, but just the name as displayed to others. Once I get set up, I’d like to copy my archive into the new system. One thing at a time…

Subject says it all . . . I installed 24.4.0 on a Windows 7 x64 system and followed the installation instructions to the letter . . . adding a single GMAIL email account with password.

After the install, I checked Options > Security > Passwords > Saved Passwords > Show Passwords to confirm the GMAIL email account password existed - and it did.

While the PC was powered on and I was at my Desktop, TB worked perfectly. But once I powered down or rebooted, TB no longer had the GMAIL email account password. To confirm this PROBLEM, I checked Options > Security > Passwords > Saved Passwords > Show Passwords to confirm the GMAIL email account password existed - and it did not - the entry that once appeared was now 100% gone - no entry existed.

Thinking the install was mucked up, I uninstalled TB (and Firefox), then rebooted - ran cleaners - manually searched for every occurrence of TB, FF and mozilla, and removed only the effected registry entries, also searched for every occurrence of TB, FF and mozilla on the HDD added during the install and removed them - then ran the registry scrubbers again.

Once I knew my PC was totally clean of any TB, FF and mozilla files, directories, etc, I ran Windows Update to ensure the system was up-to-date.

Installed FF, then TB 24.4.0 adding a single GMAIL email account with password - and while the PC was powered on and I was at my Desktop, TB worked perfectly. But once again, once I powered down or rebooted, TB no longer had the GMAIL email account password.

To confirm this PROBLEM, I checked Options > Security > Passwords > Saved Passwords > Show Passwords to confirm the GMAIL email account password existed - and it did not - the entry that once appeared was now 100% gone - no entry existed. According, the EXACT SAME PROBLEM REMAINS and I wasted my time uninstalling FF and TB, cleaning and scrubbing, etc.

I do not share my PC, it is a home PC and I am the only person using it - therefore I do not use a MASTER PASSWORD.

When will this EMAIL password problem be CORRECTED? Or, what is the fix?

Thanks,

CurlySue  :)

I tried my current Hotmail pwd, but received: 'Login to Server imap.gmail.com failed'. 'Retry', 'Enter New Password' or 'Cancel'. I tried all 3 previous Hotmail pwds, but receive the same. I added a Master Password just now, but still get the above…. Help!!!

Thanks!

Microsoft tell me that I must use OAuth2 for my accounts, else I'll be locked out.

Server is imap-mail.outlook.com. If I select OAuth2, then I can't receive emails unless I reset back to Normal Password.

I'm also supposed to set my SMTP server (smtp-mail.outlook.com) to OAuth2, but this isn't an option on the drop down list.

Help, please!

Hi Thunderbird Support Team,

I recently installed the latest version of Thunderbird in a Hyper-V virtual machine and encountered the following message: " Approval required Mozilla Thunderbird This app requires your admin's approval to: Read and write access to mailboxes via IMAP. Read and write access to mailboxes via POP.

Allows the app to have the same access to mailboxes as the signed-in user via POP protocol.

This is a permission requested to access your data in xx Send emails from mailboxes using SMTP AUTH. Maintain access to data you have given it access to View users' basic profile"

This was functioning with the previous version of Thunderbird, but now my IT team requires additional information about what the app is trying to do with our Office 365 environment. The approval process is crucial because some apps may introduce security risks or seek extensive access to our Office 365 resources.

Could you please provide more detailed information on the permissions requested and the specific changes in this version compared to previous versions? This will help in getting the necessary approval from our IT team.

Thank you for your assistance.

Best regards, Jenny

Dear Sir or Madam,

I have just migrated Thunderbird to my new CUBI desktop running Windows 11. I get security errors when I launch Thunderbird. My email provider The Messaging Company advised me to change server settings, which are now shown in the Troubleshooting Information page as account1 (pop3) pop.themessagingco.com.au:995 SSL/TLS Normal password smtp.themessagingco.com.au:587 STARTTLS Normal password true.

On launching Thunderbird I get the message Secure connection failed live.mozillamessaging.com uses an invalid security certificate. The certificate is not trusted because the issuer certificate has expired. Error code: <a id="errorCode" title="SEC_ERROR_EXPIRED_ISSUER_CERTIFICATE">SEC_ERROR_EXPIRED_ISSUER_CERTIFICATE</a>

   This could be a problem with the server's configuration, or it could be someone trying to impersonate the server.
   If you have connected to this server successfully in the past, the error may be temporary, and you can try again later.

Or you can add an exception…

AND when I attempt to send an email I get warning that the SMTP server does not have a valid certificate. If I ask, in either case, to "Get Certificate" the response is that the site attempts to identify itself with invalid information.

I have "tried again later" over two weeks, and nothing has changed.

The Messaging Company is a fairly large email provider: it seems strange that its security is incomplete. However, I am not happy to just set an exception and over-ride these errors without doing all I can to check that there is not something screwy going on. I really value using Thunderbird, and The Messaging Company's advice that I should just use webmail is not at all satisfactory: I keep everything on my computer or backed up to a portable drive here.

Please: is there anything I can do or should know to fix this problem?

Best Regards, Margaret Mackisack

When I send a message to anyone using the blind copy option, both the name and email address appears on the recipients copy of the email. This first started in December ( I send Quarterly mailings to several groups.) I have used this program for last couple of years and never had this problem before. What has happened and how can I correct it.

It looks like they are being sent as a blind copy, but they arrive with the email address showing.

Cox recently required security changes. After I walked through the steps, the last thing was suppose to be a pop up window asking for my password. This never happened. Now when I try to download messages I get this. Cox support says thunderbird is the problem and directed me here.

I have changed the privacy settings as suggested in the help guide, but any image I text to my e-mail is blocked. They can only be double clicked on the footer to open them in another application. Is it possible to have them load automatically in the body of the e-mail?

I found an article how to reset the master password. It worked for Mozila's password in the browser but not with thunderbird. I cannot get it to go to thunderbird's tool to reset it from there.

When I click Get Messages, I get a popup: "Sending of password for user myname@insight.rr.com did not succeed. Mail server mail.twc.com responded: invalid user name or password." I went into tools>options>saved password>pop-server and changed the password. I went back and clicked Get Messages and responded my pasting the password and checking use password manager to manage this password. Same result.

The article at https://support.mozilla.org/en-US/kb/remote-content-in-messages indicates that, when I have remote content blocked, I should be able to display remote content in individual messages by selecting the "Show remote content in this message" option in the message's "notification bar". When I do that (before the config change mentioned below), nothing changes in the display of the message except that the notification bar is no longer displayed. Closing and re-opening the message has no effect.

I found a support forum entry saying that using the config editor to set the value of "permissions.default.image" to 1 would solve the problem. That works, but after I close and re-open Thunderbird, the value has changed, generally to 2 but sometimes 3. Having to reset the value each time I open Thunderbird is, to say the least, a nuisance.

How do I make the value of permissions.default.image persistent?

Thanks for your help.

Hi, I have configured 2 accounts for E2EE using OpenPGP. I can send signed emails &/or encrypted messages between the 2 accounts. However, if I send a "normal" message i.e. no signing & no encryption selected, it arrives as not signed (correct), but encrypted according to the "Show message security" icon. If I send a normal message to an account that has no known encryption setup, then the message arrives and the "Show message security" button is missing (correctly).

Any ideas why this is happening? Thanks for your help.

My wife's name and email address are on my Personal Address book, and on my "export" address list, and on my "Collected Addresses". I have many times found emails from her in my Spam folder. Each time, I have marked them as "Not Junk". Yet it keeps happening. Why? Is there any way to tell Thunderbird that emails from people in my address books should NEVER be sent to the Spam folder?

I'm setting up a new computer for an elderly lady. On her old computer she logs straight in to emails. But I want to set up on new computer but it doesn't recognise her email address or password - both are correct. Old computer is not Wifi so modem is connected by a lead. I've been transferring the lead to the new computer - but maybe I don't need to do that? Would that be confusing the configuration?