Thunderbird Support Forum

Hi all,

Just upgraded to Thunderbird 115(from the last Non beta version).

I have multiple email accounts.

When I click to the inbox off one of my gmail accounts it does not display to the last message received. Thunderbird opens to a message about 1/4 up into my inbox.

I have a second gmail account and this behavior does not occur.

I'm sure its a easy fix, I just can't figure it out .

James

Hello,

I did a clean install windows 11 21H2, installed Thunderbird 102.1.1 and later 102.1.2 in the wizard i copyed my password and all the other info imap, after pressing ready checking password keeps on checking noting happens.

My password is correct and also all the other setting.

Must be a bug in the program.

Getting this message as of today when trying to connect to my Outlook/Microsoft Office 365 e-mail account. No change of password or any security settings were done. Googling for the error reveals plenty of other folks coming across it in Thunderbird but not one working fix. Plenty of TB blaming Microsoft and vice versa. IMAP access is still working on iOS so that does strongly suggest a Thunderbird side problem.

Please no "switch to a different email provider" proposed solutions that isn't helpful.

The message field is too narrow for all messages, except pure text messages. A screenshot is attached. How can I modify the userChrome.css so that all available space gets used?

I can't send emails out of Thunderbird but can receive them, not sure what to do? Is there a phone number I can call with Thunderbird for help? I'm not that savvy with all this.

I am at a clomplete loss here and after hours of googling and frustration I just need someone who can help.

- I purged all installation folders and paths, deleted profile and reinstalled Thunderbird 115.1.1 on absolutely (!) clean sheet, it is dead on and I inspected all versions and folders.

- I hoped that the version fixes my login issues, but if anything, they're worse and the logins don't last nearly as long as they used to.

- I am aware of the imap, smtp and tls configuration

- I am aware of the settings in gmail, also tried all combinations of oauth2, less secure apps, app password, I tried all of that

- tried enabling javascript manually, cookies, checking all local browsers, especially firefox browser and legacy IE options for anything that could be wrong

- I can set up and add my gmail accounts, usually once upon install. It will then work with no issue, receives and sends mails, loads all sub folders. It just won't stay.

- I can go to account/privacy and view and edit my passwords. I can enter the correct password there and the account itself works and loads mail. If I close and re-open TB, it's still fine. On the 4-5th time of opening and closing, it locks up and starts promting for sign in.

- I get logged out of one or multiple accounts and get promts to sign back in. These login page windows then cannot be interacted with, at all. They are not displayed correctly, the buttons are just dead and do not react or lead anywhere if I click. Some do the little brightness animation and recognize that I clicked, but nothing continues. I have no ability to enter or submit the gmail credentials in there.

- I tried navigating those with on-screen keyboard, CTRL +, also with scroll wheel etc., it cannot be resized or interacted with. Also changing the window and screen scaling size (100%/150%) does nothing, I also checked all actual browsers like firefox and chrome and they all have normal zoom, cache and cookie settings. Why is the login page not usable?

I know it would probably be fine after reinstall but I just cannot keep doing this. It does not last even a week. I even deleted the profile and re-setup everything several times already, it still comes up with login pages all the time. And if those are not usable then I cannot go forward.

This is all on a fresh Lenovo Thinkbook G15 that is nearly new. I have never seen software not work this vehemently. I have given all info that I have and all that I tried. Can someone please advise, I don't understand it anymore.

Hello,

I use Thunderbird for all my email addresses, have for years. Never had an issue until today. I've been offline all weekend and have not received an email to any of my addresses since 04/29, 3 days ago. Is Thunderbird down? If not, how can I fix this?

Thank you

After an update yesterday, thunderbird v104.2 opens up as a blank window. The menus show up and it seems to download messages, but I'm unable to see any folders or messages. I've tried deleting the "global..." file, I've uninstalled and reinstalled an older version, and nothing is working for me. I've read other threads about this issue and tried the solutions, but have not found one that works for me. I'd appreciate any new ideas. I'm running on Windows10 thanks

I was on Thunderbird this AM with no issues until it did the 102.2.0 update. Now I cannot get into any e-mail account (AOL & GMAIL). Getting this message:

The server does not support the selected authentication method. Please change the 'Authentication method' in the 'Account Settings | Server settings'.''

All Security is set as the attached graphic and worked perfectly before this update

Please advise & thank you

Start new Windows session. Start Thunderbird and works OK. Shut Thunderbird down and try to re-start during same Windows session and it will not launch. Reboot Windows and try to start Thunderbird and works OK. Alternatively, going into Task Manager there will be a number of Thunderbird processes running. If I manually end them all (while Thunderbird is NOT active) then I can restart as normal too. This all began with 124.0 Beta 1. Never had the issue prior.

Also, Thunderbird crashes if restarting within the app. By this I mean clicking the X it appears to close (excepting those persistent processes running) but "Restart Thunderbird" such as to launch Troubleshooting mode or from the "Restart to update Thunderbird" config crashes the app with 100% consistency.

Hello, I upgraded this morning TB to the latest version 102.13.0 but my account on office 365 is not working properly. I cannot forward messages anymore and the messages that I send have no content.

I am using Exquilla for Microsoft exchange and there is something definitely wrong since the upgrade was done.

Can you support urgently?

Best regards,

Fadi

I use compuserve.com (part of AOL) and Yahoo.com on Thunderbird. All are owned by the same company as far as I know. This morning Thunderbird reports compuserve server wrong authentication type, TB is set to OAuth2 which is correct and has been working. If I access the AOL/compuserve site directly through Firefox there is no problem. The yahoo account works just fine. I don't know how to tell where the issue is. Any thoughts?

My email is not receiving and cannot send emails. A message shows up saying that the server has been disconnected. How can someone who has no computer expertise fix this problem. My business emails come to this email. Should we get rid of it completely? We Need Help Fast. I've been posting messages but nobody has responded yet. Im not very familiar with this system and we Need Help ASAP! Please Help!!!

When trying to send an email, I received an error message saying that my incoming and outgoing email in settings must match. They do! Still cannot send an email. My ISP says the problem is on your end - something to do with the routing after thunderbird was updated. They said quite a few people are having the same issue. Please fix this!

Unable to start -> Side-by side configuration error message Unable to uninstall -> Another Message says there is an unfinished thunderbird update, must restart pc. after restart, no update starts. back to the same situation. Unable to Re-Install -> Downloaded Installer, but installation gives the same "unfinished update error"

I already copied the "Thunderbird" Folder from the "AppData/Roaming" Folder. Is this the correct Data Backup so I don't loose my emails?

Please help.

Hello, i am trying to import a public key. on the OpenPGP Key Manager, i select file->Import Public keys from file but i get the message: "Importing the keys failed"

I use Thunderbird 91.8.0 on windows 10.

my OpenPGP log is this: 2022-04-15 14:31:28.690 [DEBUG] armor.jsm: Enigmail.locateArmoredBlock: 0, 2022-04-15 14:31:28.691 [DEBUG] armor.jsm: Enigmail.locateArmoredBlock: blockType=PUBLIC KEY BLOCK 2022-04-15 14:31:28.691 [DEBUG] key.jsm: getKeyListFromKeyBlock

and nothing else.

The public key is this:

mQGNBGB0F7gBDADGkSvjulmdxY58N/QmTNH2Sr5kfRjSec2+GS4CWFRk3rQFyat2 Xv6AUX/9cYuRkL1sYtOF1xp6iyUcMrvOuEbLNsQbeHSCaC2ZTRahfzM0UVNAWkf8 knAjoC7IzCyMAbr3FQxd29flrXhAFmQklotuAGrHbQQprMaBuzY9KzfSnU/OxwtW s9HR9sRfAQsKd1edig3YyS6ZHjr6lJlaae+HfZCDcSKGo9IBmX5uHzHuspneqgeE /970IJvrtpmMusTsBO30zOiRMCGrrI2rOO7/rEZrfVysSHy2BxQg2qaZH2EkvIGh l0FM8wwIYkvw8Be2/Arc/XbLwweYgrpL/oBUwYCv5D6Q9K6XPTXDnBMmGinaI3D7 A4kr5AP6d1L9QiDZ4xUduNuoWOr9IWnc50/dhWsrkoxjuvC+NMudkrRluXegXjDj v3NxEQ55lO4kprKxl+rXPrL5aXTtajPYNYkGwnGu1bYW+qB/RX17Jv7t7x5JI0aF cGCsQTUb79+9OkcAEQEAAbQsS2Fzc2VtIENIT1VBWUFLSCA8a2Nob3VheWFraEBu YW5veHBsb3JlLmNvbT6JAdQEEwEIAD4WIQQjMPbHK1ck0iXq5Z3G3N+sLQsFnwUC YHQjUgIbAwUJEGMVeAULCQgHAgYVCgkICwIEFgIDAQIeAQIXgAAKCRDG3N+sLQsF n2QTC/95Pw+SbA6s3bIkDPypFs8El91Xux77FjZKZj7HlUJU5cx13D1kuukDny96 F4a2mI0/CeJjrM182/fGE0FOWSK+MKMgP1EyvnWslCQUnOgMo7w7G9CzWmug3oyG 9PuBHTopVhSUUUBO6iEoGiVneJm0ZJ/pMwb5mDJSdmERNYOkspeO0fX/L4L0bFos FyYNR+h/n+TH5rAj+bwChsENL6npmx0xtxDcm1tstajeFZAgLnPD508gOZVIXTxj oTZ9tkmSY5Fc81o62IU2WJcZPrULuJ21JkTcTJoXzwHLUj51M3m7J4i4pour02fB n4DHcnv35Si67LNhJFx89NsRt8rm5H3AHPnJHw786LJNWVyUXMYNdclhTdlu3alf iT/32dr6VWV9z3OXPLStQYFeRMj7HIJZq5CP66WcgSKenH+quDUIkoe98AWbWDIe d7qV466y3LoQEKoOTgrrstCXvtuadDYpdRzWtYrOIKJDZQBjd6E0mjClG6+JWc1f lD+FjMK0Lkthc3NlbSBDSE9VQVlBS0ggPGtjaG91YXlha2hAbmFub3hwbG9yZS5s b2NhbD6JAdQEEwEIAD4WIQQjMPbHK1ck0iXq5Z3G3N+sLQsFnwUCYHQXuAIbAwUJ EGMVeAULCQgHAgYVCgkICwIEFgIDAQIeAQIXgAAKCRDG3N+sLQsFn42EC/0ehPfE zAJKpZcHPfP6Gl4jeF8yc1ZihZ8mRQYMVuVNirNvENBf4tdyHV3hQkqF1Zys/CQQ R1xmvf0r3ofH7sAywiVBro7ehfJuRErKdXTcOHiukZDhaRCsTMld5Q41eh8e7mpi hk7xA+BUGmQiz74YhHdjBNr932tKr/43QFUatIZRoPuwsm/0ig8jJMIidSqKZJDf D4NEarRkKMEUATXHcgAXMhculHhtlBZpKs3LCvGiu2TTqy+W/ZBESXyieKfknxrz aGWx4riaiDWZvESbeCyxThBP5Vs0gmpxkZFpYEbHkl2B8JvNewjFfKITBHcHP+vG WfsbYeC7xVyvnWux1fo1c/HBOXQzzbzUVRAKm4IFw1WXiNf1syuk8rBPz0P/EpWu Xv5Vr2tHGFyzgmSADA+4kdo2NzFVR6WyPLc9X9JmMwJnHhMYQQl/ff8wNyZ5c0Zh cwhxt1qijl9NgVssbXj10oxC9FDwX2hCK3QPiduKUcvm2rkZ+px4FXtcyPe0Mkth c3NlbSBDSE9VQVlBS0ggPGthc3NlbS5jaG91YXlha2hAbmFub3hwbG9yZS5jb20+ iQHUBBMBCAA+FiEEIzD2xytXJNIl6uWdxtzfrC0LBZ8FAmB0JBECGwMFCRBjFXgF CwkIBwIGFQoJCAsCBBYCAwECHgECF4AACgkQxtzfrC0LBZ+GUwwAsG1rm67i4N3Z yhiUy4w8e86U1/djd3JhWjUBB4L1gSWUWEdTXfdjBb3hmEwuhjhgc8nGuXA6YbYF ANswLhD51ATxoaNefp3V2hl+WKayAiF6s2W5UJ+mqSfdiXchErV4bnd5hWx2PCOg Tk91T4WOu3IHG+6bfdhpqLoiHbIXypjsAtfjQq2D/+r5UvMJPecy0q2O2lBNgKLc HS2wDJWscOy81XMgrmjjqtFVSBO+b5tYq6hn/Ao7pA0RULjrWvnlVBRuawFLRvNL 1fASjF+kH5OODHRu7V5BkFV1mIlJvHhbjEzCk0vGz5m6DhwmyQntIKj70xsOnEKO IuxOyXLJR+ayFNrZsDjlz3+D6VXXo6ab6g7uCbVIE+wYTSwdWOwgoHug3lpWdkb8 Hrr4HvdoQ/evWasJw/qsMrAVN9M4azwxxbfn4Mw4SR1UoII+KDM4UN4ESNDqAC// 8lvBvpyyDdtHbvCMgkFiPppaGgn1EAogGVxghkGdofUcxcVdkYTluQGNBGB0F7gB DACrOqQVtSIE6Tuc2w6QxxoYtF2OTN1lMxP86BC3J18g0nUZTiNRZjOdQ4Rv83mY sfcyHzlF0H1jCM+9ZUYfFhxW6E+Kta+RpGwEE/md0tbDARVZw1sj/s8BlXV7mW+T AXrebuSclnO+E3X+OM39lNCuO9KzGizKEmQyNQN1Rdeow76E3z7pAk6oJHBxiyNv fiCxMlK9ycCxO6cYT53Nnc9MoKf17kzODXnaDf/YL6x3Utq2arznTiHe+O0YT40z rpo1zGOd3/qU4Y3QTwLMTIDcrVU/+WHi0qzox+n1DM07QoADJtjBAEbRYmgu5vTd kg3OM1gHuG1Yzk40lnkHx6wLaSzSEsYReYEl39LQFFZhghb2Xl+b8gUUcCTs2Q2B 91vaTt9pNuK1Wz32yVRN5Wvj4dKh+h/9mfc03bHxOuvCmR9Xkr9EhCVrbRObHTRS rwcMFK2P6C43SxYxp11oFOBt2UXUaS7D77mYW45rdZHEiA+ZZJdlcEE3QuFI/Imo jOkAEQEAAYkBvAQYAQgAJhYhBCMw9scrVyTSJerlncbc36wtCwWfBQJgdBe4AhsM BQkQYxV4AAoJEMbc36wtCwWfCtIL/RWtLYhcfeOjUCW+MwyUKlpFn9smx74Uqioy 0nEeISZoPS9BzquetSJMU3RcZzCM3RCuKvbxmYnEpYg9Tg/M4xlFipsbUR6DPNFt ZapUWKCkQovoovn60CBGdo/yBkOdSQHitc5h7rFnHb9JFs76UPhHHP40uGkpuQe/ YQbGriReoS/puTakcb5YoNNKCKIdhtMJhVHDskpZkMOBKe/N+QfsOS/pHQj110Ib bZs6EeVFSd2jICbWz0jkc8sWyMI0eq1YqS+RuA5U9y+I01xukH8d5e3m8P9a/wAa vFudPGK6/YHYxOFSBYSS8r98utlZvDiSakywsEbSa7eC3Ui1Hiuo9geVe968/kVq dpTFMs+deJXnPC5lFd5gduvFLgcUo9TYdj/zCLyekF8sO62gsbRqvooorCdIvJBi 5TjXVWbn+PO3TLEilWQh4sBy4AO06sTM5CRHRcuCBB9+3PlztZWIDJUfWMzDSRsj S+5FfEFv/M5by8vQ1MwCkLBowaBsNg== =/0So

Can you please help?

I successfully sent my last email on 26Oct21. Ever since,I cannot send email. I get the following message when I try to send: Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) mail.shaw.ca failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again.

I have tried everything suggested on this forum and other online help sites. One source suggested trying to ping my email server,and that failed as well. I tried temporarily reducing the TLS to 1.1,but that didn't help. I tried temporarily disabling my Windows antivirus and firewall,but that didn't work. I am at a loss on how to proceed,and am planning to take my desktop to a local computer repair shop to see if they can figure it out. Can you suggest anything that might help? Thanks very much!

Since installing Supernova, I find a huge (multiple minute) delay whenever I open a folder to a new tab or window. There was zero delay on the prior version to open a folder, so it appears to be specific to Supernova. I'm surprised that no one else has mentioned it on the forums yet, so it seems it might just be something about my particular setup. Can anyone help me diagnose what I might be doing wrong?

Thanks!

I noticed yesterday that when I tried to send a mail to myself that it did not arrive in the Inbox of either Thunderbird or that of the Inbox of the webmail of my ISP which is Proximus in Belgium. The mail is correctly copied to the sent folder where it can be viewed without a problem. There are no visible error messages displayed.

I use two identities and it is my identity, which is the default one, that has the problems. My wife’s identity-address can still mail to itself without problems. I have contacted a few regular recipients and they mention that the last mail from my address was around 10 days ago. Mails destined for them have been sent since then but have not reached their destination …

I have tried the Troubleshoot mode and clearing the cache without success in sending a mail to the same default identity-sending address.

I use Bitdefender Total security and the firewall allows access to thunderbird.exe regularly. Details of the Thunderbird release, the SMTP server and add-ons are shown in the screen prints attached.

Other suggestions ?

Thanks in advance Peter