Showing questions tagged: Show all questions
  • Solved

Outlook certificate??

thunderbird 68.12.1 32bit Every day for thew last several days, I see a request to update the outlook certificate, message says legit entities would not request this. So … (read more)

thunderbird 68.12.1 32bit Every day for thew last several days, I see a request to update the outlook certificate, message says legit entities would not request this. So every day I have to cancel the request multiple times, What gives?

Asked by Yirran Sync 2 months ago

Answered by Yirran Sync 2 months ago

  • Solved

Gmail not accepting my password from Thunderbird.. a recent development

Recently, when I try to check email using Thunderbird, I get the prompt from gmail that the login failed for accessing my gmail account. it asked for me to retry, which … (read more)

Recently, when I try to check email using Thunderbird, I get the prompt from gmail that the login failed for accessing my gmail account. it asked for me to retry, which fails when I reenter the correct password. Here is the troubleshooting data from Thunderbird


 Application Basics
   Name: Thunderbird
   Version: 68.12.1
   Build ID: 20200929010218
   Update Channel: release
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:68.0) Gecko/20100101 Thunderbird/68.12.1
   OS: Windows_NT 6.1
   Launcher Process: Enabled
   Multiprocess Windows: 0/0
             Disabled
   Remote Processes: 0
   Enterprise Policies: Inactive
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false
 Mail and News Accounts
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
   account3:
     INCOMING: account3, , (pop3) dime165.dizinc.com:995, SSL, passwordCleartext
     OUTGOING: , dime165.dizinc.com:465, SSL, passwordCleartext, true
   account4:
     INCOMING: account4, , (nntp) news.eternal-september.org:119, plain, passwordCleartext
     OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true
   account5:
     INCOMING: account5, , (pop3) mail.commentarysystems.com:110, plain, passwordCleartext
     OUTGOING: , dime165.dizinc.com:465, SSL, passwordCleartext, true
   account6:
     INCOMING: account6, , (pop3) pop.googlemail.com:995, SSL, passwordCleartext
     OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true
 Crash Reports for the Last 3 Days
 Remote Processes
   Type: Count
 Extensions
     Name
     Version
     Enabled
     ID
       Amazon.com
       1.1
       true
       amazondotcom@search.mozilla.org
       Bing
       1.0
       true
       bing@search.mozilla.org
       DuckDuckGo
       1.0
       true
       ddg@search.mozilla.org
       Google
       1.0
       true
       google@search.mozilla.org
       Lightning
       68.12.1
       true
       {e2fda1a4-762b-4020-b5ad-a41df1933103}
       Twitter
       1.0
       true
       twitter@search.mozilla.org
       Wikipedia (en)
       1.0
       true
       wikipedia@search.mozilla.org
 Security Software
   Type: Name
     Antivirus:
     Antispyware:
     Firewall:
 Graphics
     Features
     Compositing: Basic
     Asynchronous Pan/Zoom: none
     WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 00000000000170db)

EGL_VERSION: 1.4 (ANGLE 2.1.0.4137599d9132) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context

     WebGL 1 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0)
     WebGL 1 Driver Version: OpenGL ES 2.0 (ANGLE 2.1.0.4137599d9132)
     WebGL 1 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
     WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_disjoint_timer_query EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_filter_anisotropic OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
     WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 00000000000170db)

EGL_VERSION: 1.4 (ANGLE 2.1.0.4137599d9132) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context

     WebGL 2 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0)
     WebGL 2 Driver Version: OpenGL ES 3.0 (ANGLE 2.1.0.4137599d9132)
     WebGL 2 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object GL_OVR_multiview2 OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
     WebGL 2 Extensions: EXT_color_buffer_float EXT_disjoint_timer_query EXT_float_blend EXT_texture_compression_bptc EXT_texture_filter_anisotropic OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
     Direct2D: Blocked for your graphics driver version. Try updating your graphics driver to version 7.15.10.1666 or newer.
     Uses Tiling (Content): true
     Off Main Thread Painting Enabled: true
     Off Main Thread Painting Worker Count: 4
     Target Frame Rate: 60
     DirectWrite: true (6.2.9200.22902)
     GPU #1
     Active: Yes
     Description: Intel(R) HD Graphics 4600
     Vendor ID: 0x8086
     Device ID: 0x0416
     Driver Version: 9.18.10.3293
     Driver Date: 9-3-2013
     Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
     Subsys ID: 00000000
     RAM: Unknown
     GPU #2
     Active: No
     Description: NVIDIA GeForce GT 740M
     Vendor ID: 0x10de
     Device ID: 0x1292
     Driver Version: 9.18.13.1141
     Driver Date: 3-7-2013
     Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
     Subsys ID: 00000000
     RAM: 2048
     Diagnostics
     AzureCanvasBackend: skia
     AzureContentBackend: skia
     AzureFallbackCanvasBackend: cairo
     ClearType Parameters: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
     Decision Log
     HW_COMPOSITING: disabled by user: Disabled by pref
     D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled
     DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing
     D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disableddisabled by env: D3D11 compositing is disabled
     GPU_PROCESS: unavailable by default: Multi-process mode is not enabled
     WEBRENDER: opt-in by default: WebRender is an opt-in featureunavailable-no-angle by runtime: ANGLE is disabled
     WEBRENDER_QUALIFIED: blacklisted by env: No qualified hardware
   Crash Guard Disabled Features
   Workarounds
   Failure Log
 Media
     Audio Backend: wasapi
     Max Channels: 2
     Preferred Sample Rate: 48000
     Output Devices
       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency
       NVIDIA HDMI Out (NVIDIA Virtual Audio Device (Wave Extensible) (WDM))
       Root\UNNAMED_DEVICE\0000
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0
       Headphones (BT989)
       Bluetooth\{0000110a-0000-1000-8000-00805f9b34fb}_0004&0008\0
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 44100, support: 44100 - 44100
       0 - 0
       Headset (Bluetooth Voice Device)
       Bluetooth\{0000111e-0000-1000-8000-00805f9b34fb}_0004&0009\0
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       1
       default: 8000, support: 8000 - 8000
       0 - 0
       Speakers (IDT High Definition Audio CODEC)
       HDAUDIO\FUNC_01&VEN_111D&DEV_76E5&SUBSYS_1179FA4D&REV_1003\4&29e16d75&0&0001
       Enabled
       All
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       144 - 480
     Input Devices
       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency
       Stereo Mix (IDT High Definition Audio CODEC)
       HDAUDIO\FUNC_01&VEN_111D&DEV_76E5&SUBSYS_1179FA4D&REV_1003\4&29e16d75&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
       Internal Mic (IDT High Definition Audio CODEC)
       HDAUDIO\FUNC_01&VEN_111D&DEV_76E5&SUBSYS_1179FA4D&REV_1003\4&29e16d75&0&0001
       Enabled
       All
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       144 - 480
       Microphone (IDT High Definition Audio CODEC)
       HDAUDIO\FUNC_01&VEN_111D&DEV_76E5&SUBSYS_1179FA4D&REV_1003\4&29e16d75&0&0001
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
       Headset Microphone (Bluetooth Voice Device)
       Bluetooth\{0000111e-0000-1000-8000-00805f9b34fb}_0004&0009\0
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       1
       default: 8000, support: 8000 - 8000
       0 - 0
 Important Modified Preferences
   browser.cache.disk.amount_written: 851445
   browser.cache.disk.capacity: 1048576
   browser.cache.disk.filesystem_reported: 1
   browser.cache.disk.hashstats_reported: 1
   browser.cache.disk.smart_size_cached_value: 358400
   browser.cache.disk.smart_size.first_run: false
   browser.cache.disk.smart_size.use_old_max: false
   dom.apps.reset-permissions: true
   extensions.lastAppVersion: 68.12.1
   font.internaluseonly.changed: false
   font.name.monospace.el: Consolas
   font.name.monospace.tr: Consolas
   font.name.monospace.x-baltic: Consolas
   font.name.monospace.x-central-euro: Consolas
   font.name.monospace.x-cyrillic: Consolas
   font.name.monospace.x-unicode: Consolas
   font.name.monospace.x-western: Consolas
   font.name.sans-serif.el: Calibri
   font.name.sans-serif.tr: Calibri
   font.name.sans-serif.x-baltic: Calibri
   font.name.sans-serif.x-central-euro: Calibri
   font.name.sans-serif.x-cyrillic: Calibri
   font.name.sans-serif.x-unicode: Calibri
   font.name.sans-serif.x-western: Calibri
   font.name.serif.el: Cambria
   font.name.serif.tr: Cambria
   font.name.serif.x-baltic: Cambria
   font.name.serif.x-central-euro: Cambria
   font.name.serif.x-cyrillic: Cambria
   font.name.serif.x-unicode: Cambria
   font.name.serif.x-western: Cambria
   font.size.fixed.el: 14
   font.size.fixed.tr: 14
   font.size.fixed.x-baltic: 14
   font.size.fixed.x-central-euro: 14
   font.size.fixed.x-cyrillic: 14
   font.size.fixed.x-unicode: 14
   font.size.fixed.x-western: 14
   font.size.variable.el: 17
   font.size.variable.tr: 17
   font.size.variable.x-baltic: 17
   font.size.variable.x-central-euro: 17
   font.size.variable.x-cyrillic: 17
   font.size.variable.x-unicode: 17
   font.size.variable.x-western: 17
   gfx.blacklist.suggested-driver-version: 7.15.10.1666
   gfx.direct3d.last_used_feature_level_idx: 0
   idle.lastDailyNotification: 1605320933
   layers.mlgpu.sanity-test-failed: false
   media.gmp.storage.version.observed: 1
   media.hardware-video-decoding.failed: false
   network.cookie.prefsMigrated: true
   network.predictor.cleaned-up: true
   places.database.lastMaintenance: 1605320933
   places.history.expiration.transient_current_max_pages: 43402
   plugin.importedState: true
   security.sandbox.content.tempDirSuffix: {d6900fee-8e0b-48f4-b064-767d0583ba16}
   security.sandbox.plugin.tempDirSuffix: {3101019e-b1f5-4ef2-b66a-2f5134bde45e}
   signon.importedFromSqlite: true
   storage.vacuum.last.index: 0
   storage.vacuum.last.places.sqlite: 1600610625
 Important Locked Preferences
 Places Database
 JavaScript
 Incremental GC: true
 Accessibility
   Activated: false
   Prevent Accessibility: 0
   Accessible Handler Used: true
   Accessibility Instantiator:
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.21.1
     4.21.1
     NSS
     3.44.4
     3.44.4
     NSSSMIME
     3.44.4
     3.44.4
     NSSSSL
     3.44.4
     3.44.4
     NSSUTIL
     3.44.4
     3.44.4
 Sandbox
   Content Process Sandbox Level: 0
   Effective Content Process Sandbox Level: 1
 Internationalization & Localization
     Application Settings
     Requested Locales: ["en-US"]
     Available Locales: ["en-US"]
     App Locales: ["en-US"]
     Regional Preferences: ["en-US"]
     Default Locale: "en-US"
     Operating System
     System Locales: ["en-US"]
     Regional Preferences: ["en-US"]

Thanks for any help Bill Durham

Asked by billdcsi1 2 months ago

Answered by sfhowes 2 months ago

  • Solved

Enter Credentials

I've been using TB for a long time. No problems. About a week ago it asked me to enter credentials. When I tried to enter it went into a loop.See below. In GMail I've al… (read more)

I've been using TB for a long time. No problems. About a week ago it asked me to enter credentials. When I tried to enter it went into a loop.See below. In GMail I've allowed less secure Apps and set 2 factor authentication. I've provided screen prints of relevant data and Google settings. The problem occurs with all PCs running windows 10 but not with Windows 7 or with Android. Any ideas? Many thanks

Asked by gen4 1 month ago

Answered by gen4 4 weeks ago

  • Solved

some email accounts not working

I have nine different email accounts on sbcglobal.net. Since upgrading to Thunderbird 78, three of the accounts I cannot receive or send emails. I have checked the accoun… (read more)

I have nine different email accounts on sbcglobal.net. Since upgrading to Thunderbird 78, three of the accounts I cannot receive or send emails. I have checked the account settings on each one and they all the same.

I get an "Error with account XXX" box that says "Sending of password for user XXX@sbcglobal.net did not succeed. Mail server inbound.att.net responded: Server error - Please try again later." for those three accounts when i open Thunderbird or try to get new messages.

If I try to send an email from one of those accounts I get an "Alert" message box that says "An error occurred while sending mail. The mail server responded: Request failed; Mailbox unavailable. Please verify that your email address is correct in your account settings and try again."

I can access each account thru Firefox with out any problems, so I know the email addresses and passwords are correct.

I have been pulling my hair out trying to figure this out. Any suggestions?

H E L P

Asked by Sam Snead 3 weeks ago

Answered by sfhowes 3 weeks ago

  • Solved
  • Archived

stop my program from opening emails until I view sender

until today I could view all emails and open only those I trust. Now my program opens the first email automatically. How do I get it back to its original configuration?… (read more)

until today I could view all emails and open only those I trust. Now my program opens the first email automatically. How do I get it back to its original configuration?

Asked by DanOates 4 years ago

Answered by Matt 4 years ago

  • Solved
  • Archived

Clicking 'cancel' instead of entering password lets me into my email

I have set up Thunderbird to require a password to access my email. However, I just noticed that if I click 'cancel' on the pop-up asking me to enter my password, it will… (read more)

I have set up Thunderbird to require a password to access my email. However, I just noticed that if I click 'cancel' on the pop-up asking me to enter my password, it will exit the pop-up and leave my email open (to read, write, etc). So the password protection doesn't actually do anything. How do I fix this? Is this a known bug?

Asked by kbs10 6 months ago

Answered by Balázs Meskó 6 months ago

  • Solved

ThurnderBird connects to server, server responds invalid login or pw, though they are correct

hello when TB tries to get messages, it gives the following messages "Sending of password for user Roberto.Bis did not succeed. Mail server pop3.club-internet.fr responde… (read more)

hello when TB tries to get messages, it gives the following messages "Sending of password for user Roberto.Bis did not succeed. Mail server pop3.club-internet.fr responded: Invalid login or password" "Login to server pop3.club-internet.fr with username Roberto.Bis failed."

I now only have access to email through Firefox/server. The passwords did not change on server (I checked them), and are the sames that I can see on TB preferences>passwords>save passwords

I have attached the file with application basics I get from TB Help>Troubleshooting information. I would ave liked to send you the whole file but apparently I can only attach images. If you need the complete file I would need an email address to send it.

What happened / I already tried ? This morning I entered twice a wrong master pw when opening TB, but third time I got it right ! Got the error messages stated here above for the two accounts that I have from the same provider/server I restarted the computer, no changes I changed the pw on the server, and accordingly on TB for one of my two accounts, but the problem stays the same.

I looked around the web, and the most helpful but not successful were at http://kb.mozillazine.org/Password_not_remembered_-_Thunderbird I can say that : I did not move the profile or upgraded TB the server is working fine and so is Firefox logins.json and key3.db (not key4.db) files exist in the profile. logins.json has today as creation date (because I changed one account pw today ?) key3.db creation date is also today. Creation dates on my last external HD back-up : for key3.db the back-up date, but logins.json a date in last June.

also : http://kb.mozillazine.org/Password_rejected none seems to correspond to my case. As far as logging server connections as indicated in the last chapter, it looks a bit difficult for me, so I did not try.

I thank you very much in advance for your answer. Happy New Year Roberto

Asked by roberto.bis 2 weeks ago

Answered by Toad-Hall 2 weeks ago

  • Solved

Spam settings

Certain emails are landing in my spam mail box. These are not spam. They are not marked as junk. How to I allow the spam filter to let them through?

Asked by tsher 6 days ago

Answered by sfhowes 6 days ago

  • Solved
  • Archived

asking for passwords unnecessarily : win 7 vs win 8.1

I'm configuring TB on a new Windows 8.1 machine. I saved a password on my main email account but did not save it for other accounts. On Windows 7 this works as expected a… (read more)

I'm configuring TB on a new Windows 8.1 machine. I saved a password on my main email account but did not save it for other accounts. On Windows 7 this works as expected and only asks for the other passwords when I click on their inboxes, Windows 8.1 however prompts me for all other passwords as soon as TB starts up. Why the difference? They are both the latest version. Any work arounds for this? It is extremely annoying.

Asked by Carey 5 years ago

Answered by duggabe 5 years ago

  • Solved
  • Archived

Need to find multiple e-mail source paswordwords

I need to find out what passwords I entered for my net provider and also gmail account. I thought I saw something about e-mail files where these exist but don't remember … (read more)

I need to find out what passwords I entered for my net provider and also gmail account. I thought I saw something about e-mail files where these exist but don't remember what file they are in. Please let me know where to look in Mozilla.

Tnx

C Bader

Asked by c_bader 5 years ago

Answered by Zenos 5 years ago

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  • Archived

There seems to be no obvious way to access the controls that enable a user to finally select "allow remote content" as the default.

Hello, Thank you for making a mostly great product. My problem is rather simple. I do NOT wish to have the "remote content" of my email messages blocked at all. When I lo… (read more)

Hello, Thank you for making a mostly great product. My problem is rather simple. I do NOT wish to have the "remote content" of my email messages blocked at all. When I looked at the "how to" guide for how to adjust the settings, it never mentioned WHERE to find the "TOOLS" button to then arrive at the privacy settings and make the change from the default setting to what I want. Please help me understand EXACTLY HOW to make the changes that I want. Thanks, AL

Asked by bklynkid1 5 years ago

Answered by christ1 5 years ago

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  • Archived

Why my banks tell me that their e-mails return? not vaild e-mail?

Two of my banks are telling me that they were sending important e-mails to my e-mail and that were returned!? They asking me for valid e-mail address! That is happening … (read more)

Two of my banks are telling me that they were sending important e-mails to my e-mail and that were returned!? They asking me for valid e-mail address! That is happening since while ago...what is going on?

Asked by tomolidija 5 years ago

Answered by Zenos 5 years ago

  • Solved
  • Archived

I'm trying to add a signature to an email, but when I click on Account Settings, all I get is a small "Account Settings" box

When I click View Settings for this account, it does not show the settings. All I get is a small Account Settings box, with Account Actions, which gives me the options o… (read more)

When I click View Settings for this account, it does not show the settings. All I get is a small Account Settings box, with Account Actions, which gives me the options of: Add Mail Account, Chat Account, Feed Account of Remove Account

Asked by mmhoule 3 years ago

Answered by Zenos 3 years ago

  • Solved
  • Archived

Continually get an "enter credentials" box

I have made no changes to passwords etc. Thunderbird won't connect to gmail. Continually get an "enter credentials" box which is dead. Won't allow me to proceed to next i… (read more)

I have made no changes to passwords etc. Thunderbird won't connect to gmail. Continually get an "enter credentials" box which is dead. Won't allow me to proceed to next in order to enter my password.

Asked by Marion88 1 year ago

Answered by Matt 1 year ago