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  • Archived

Touble with my Mozilla Thunderbird

I have had Mozilla Thunderbird as my e-mail program on my P.C. for several years. My wife noted yesterday morning that while receiving e-mails, she could not send any e-m… (read more)

I have had Mozilla Thunderbird as my e-mail program on my P.C. for several years. My wife noted yesterday morning that while receiving e-mails, she could not send any e-mails OUT. We are on line with Time Warner and I called their technical support this morning only to be told that every thing was alright on their end and it must be software problems with Mozilla, contact them. I tried sending you folks a message initially, but the screen said I needed an account to ask questions. I worked around your system and this is where I have gotten. Initially, you folks, during my attempts to log on, kept saying a new temporary password had been sent to my e-mail, but I have received NOTHING BACK from you. I am, however, receiving my regular e-mails at that address, minus, the problem I mentioned. We can not answer or send any e-mails out. My telephone number is ***. Any assistance to resolve this matter would be appreciated. If you can include a telephone number to respond back to you, it would help. Thanks.

Charles Nakamura

edit: removed personal information for your protection. please note that we cannot offer support via telephone, so please continue in the forum. thanks for your understanding! (philipp)

Asked by playaman 6 years ago

Last reply by Matt 6 years ago

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Undeliverable messages

Hello, Many of the emails I send (usually to proffessional addresses as contact@dhl.com), come back witht this message : Delivery has failed to these recipients or groups… (read more)

Hello,

Many of the emails I send (usually to proffessional addresses as contact@dhl.com), come back witht this message :

Delivery has failed to these recipients or groups:

contact (contact@dhl.com) The e-mail system had a problem processing this message. It won't try to deliver this message again.




Diagnostic information for administrators:

Generating server: exchange.dhl.com

When I try to send them from my gmail address directly from internet it works perfectly so the issue come from thunderbird for sure.

Could someone help?

Warm regards

Asked by Rebouka 6 years ago

Last reply by Matt 6 years ago

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How to attach telephone & adress permanent to the mail

How to write my telephone and my adress on the mails without doin it myself each time I send a mail to someone so it will be automatic text allready ready, each time I wr… (read more)

How to write my telephone and my adress on the mails without doin it myself each time I send a mail to someone so it will be automatic text allready ready, each time I write a mail. Thank you! Martha

Asked by marango 6 years ago

Last reply by Zenos 6 years ago

  • Archived

How can i transfer emails to thunder birds from a particular date

i do not want to transfer all mils from a email account, instead of this i want to transfer e-mails from a particular date o date EX: i want to transfer mail from the da… (read more)

i do not want to transfer all mils from a email account, instead of this i want to transfer e-mails from a particular date o date

EX: i want to transfer mail from the date 01/01/2013 to still today, Not before 01/01/2013

Asked by SamsedulHaque 6 years ago

Last reply by Matt 6 years ago

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When I switch computer off, Firefox goes Offline, why?

When I switch the computer on in the morning I find that Firefox has automatically gone Offline and I have to wait several minutes and attempts to get back online. I us… (read more)

When I switch the computer on in the morning I find that Firefox has automatically gone Offline and I have to wait several minutes and attempts to get back online. I use an iMac and my wife uses a PC which doesn't go Offline when switched off.

Asked by Creatif 6 years ago

Last reply by Matt 6 years ago

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My address book disappeared; how do I get it back?

My husband downloaded some sites he shouldn't have. I removed them, but since then we don't have our list of names. We are getting emails, but there is no way we can send… (read more)

My husband downloaded some sites he shouldn't have. I removed them, but since then we don't have our list of names. We are getting emails, but there is no way we can sending any

Asked by dickg 6 years ago

Last reply by christ1 6 years ago

  • Archived

I want to move copies of emails from my Thunderbird folder to a folder in my Word Perfect Program.

I need to be able to access emails from my client's word perfect folder in addition to my Thunderbird email folder. How can I copy those emails to the word perfect folde… (read more)

I need to be able to access emails from my client's word perfect folder in addition to my Thunderbird email folder. How can I copy those emails to the word perfect folder with an "eml"

Asked by darcys 6 years ago

Last reply by Zenos 6 years ago

  • Archived

My address book does not auto open when writing an email

i am trying to set my thunderbird up on a new computer but cant get my address book to open when i click on write i know there is some setting that i must change but can… (read more)

i am trying to set my thunderbird up on a new computer but cant get my address book to open when i click on write i know there is some setting that i must change but cant remember what it is

Asked by haroldtom 6 years ago

Last reply by christ1 6 years ago

  • Archived

Can't access my email. Receiving error message that my account has been suspended and that I need to contact customer service. How do I get a phone number?

The details are in the question. Receiving error message that my account has been suspended. Looking for a phone number to call and speak to someone. Or, please have s… (read more)

The details are in the question. Receiving error message that my account has been suspended. Looking for a phone number to call and speak to someone. Or, please have someone call me at *removed*.

Phone number removed by moderator to protect privacy

Asked by kiki1947 6 years ago

Last reply by kobe 6 years ago

  • Archived

In Address Book, cannot assign a contact to a list.

I am unable to assign a new contact to a list in the Address Book. I've entered the contact's info but when I highlight that contact's name, press the Ctrl key and attem… (read more)

I am unable to assign a new contact to a list in the Address Book. I've entered the contact's info but when I highlight that contact's name, press the Ctrl key and attempt to copy it to a list, nothing happens. There is a plus symbol on the cursor as there is supposed to be when copying but the contact will not copy to a list. I have done this same procedure a hundred times with never a problem until now.

Asked by BDinger3 6 years ago

Last reply by Toad-Hall 6 years ago

  • Archived

Previous Sent Emails don't show.

Downloaded the latest version of Thunderbird over the current version. Most of my previous Sent Emails don't show. Inbox all showing. Where do I get them restored from? … (read more)

Downloaded the latest version of Thunderbird over the current version. Most of my previous Sent Emails don't show. Inbox all showing. Where do I get them restored from?

Asked by LionelE 6 years ago

Last reply by Matt 6 years ago

  • Archived

I can receive but not send email in Thunderbird although I can send from the webhost site just fine.

My webhost is labyrinth.net, my internet provider is comcast, and my email client in Mozilla is Thunderbird. When I go to the labyrinth website, I can both receive and s… (read more)

My webhost is labyrinth.net, my internet provider is comcast, and my email client in Mozilla is Thunderbird. When I go to the labyrinth website, I can both receive and send email. Not the case in Thunderbird - I can only receive it. In my outgoing settings it says I am using mail.comcast.net and this is the error message I am seeing when I try to send: The message could not be sent because connecting to SMTP server MAIL.comcast.net failed. The server may be unavailable or is refusing SMTP connections. Please verify that your SMTP server settings are correct and try again, or contact the server administrator. Both labyrinth and comcast claim it is a Thunderbird issue. Please help.

Asked by wvforlife 6 years ago

Last reply by user01229325 6 years ago

  • Archived

Lost email folder

I was trying to create a new folder in a profile in the Navigation pane. I inadvertently clicked onto an existing folder and scrolled it to the top of the pane where the… (read more)

I was trying to create a new folder in a profile in the Navigation pane. I inadvertently clicked onto an existing folder and scrolled it to the top of the pane where the account name was for which I was trying to create the new folder. The existing folder was disappeared from the folder list. I tried CTRL-Z to undo but it didn't work. I checked to see if the folder went into another folder as a subfolder but I cannot find it.

Is there a way to restore the folder?

Asked by ajared 6 years ago

Last reply by Toad-Hall 6 years ago

  • Archived
  • Archived

Is Thunderbird a viable email source now, 2014?? I was just recently told by an IT Specialist, "the HardWare Guys",in Lihue, Kauai that it was not supportedpor

I had used Thunderbird for many years w/o any problems, except for the fact that I can't find IT people who know much about it for trouble shooting any problems! Do I ha… (read more)

I had used Thunderbird for many years w/o any problems, except for the fact that I can't find IT people who know much about it for trouble shooting any problems! Do I have to be a cpu-geek to use it anymore?? I recently had to upgrade my Dell 9100 cpu-desk top from Windows XP to Windows 7. A business, on Kauai, The HardWare Guys on Kuhio Hwy in Lihue said they would back up my system and data and install Windows 7 and I would have all my data. Well, these idiots "FORGOT" to back up my Thunderbird that was clearly on my desktop. To justify their failure they told me that Thunderbird was not a viable mail program(?) and hadn't been supported for more than 5 years!! Would some body please tell me if this is true and if there's any way to access my mail files that were backed up to an external HD???v PLEASE HELP?!?!?!

Asked by hambergg 6 years ago

Last reply by Matt 6 years ago

  • Archived

My 'all mail box' has what seems to have a belt around it, a lock?

This is located on the far left and it is an envelope icon(?) called 'all mail' where all received and sent mail is copied to. Under the inbox tab. It appears to have a … (read more)

This is located on the far left and it is an envelope icon(?) called 'all mail' where all received and sent mail is copied to. Under the inbox tab. It appears to have a belt, like worn on pants around it. Originally it was empty and while bouncing all over I did something that brought back the messages but have no clue what I did. (sigh) But the 'belt' is still there. This is the first time I have ever seen this. I have no clue what this even means or what the significance is and how to reset it so it goes away and returns to normal.

This is hard to explain. I'm hoping this makes some sort of sense. Cheryl - 425-357-1195

Asked by menollysinger 6 years ago

Last reply by Matt 6 years ago

  • Archived

I think the last update did not work, and now I cannot open jpeg attachments with windows picture and fax viewer, it is not listed in the tools/options drop dow

I don't believe the last Thunderbird update worked, there was a very fast error message. But since then I cannot open jpeg attachments in Windows Picture and Fax Viewer… (read more)

I don't believe the last Thunderbird update worked, there was a very fast error message. But since then I cannot open jpeg attachments in Windows Picture and Fax Viewer. If I go to Tools, then options, the jpeg line is grayed out, and the drop down menu does not show Windows Picture and Fax Viewer. The windows picture and fax viewer still works on my computer, but not for opening attachments.

Asked by daylor 6 years ago

Last reply by user01229325 6 years ago