Thunderbird Support Forum

As the title says, I was prompted to download and install the latest Thunderbird, I did, and on restart about 5 of my IMAP folders disappeared! I'm connection to the Apple iCloud, and everything has been working just fine until I did the update this AM. I have not changing any settings in ages.

How do I get them back?

3rd post - it would be nice to get a response. I cannot send emaIL FROM THIS WIN 10 FULLY UPDated APP. The error message as above appears all the time (and does not cancel after 1 hour or whatever). Email can be sent using the same smtp settings from various Android devices. Forum suggestions do not cure the problem.

This, along with all the other annoying glitches within T'bird, seem to be forcing me to abandon using T'bird after many, many years. Shame.

Alan

Unable to send email from Mozilla Thunderbird Problem has been worked over days, good ideas have come in via this portal, all workable ones did not change the fact: email can not be sent Our server: acsalaska.net after contacting, went over our account, all is well on their end, it must then be Mozilla Thunderbird that holds the key Thanks for your input

On 22/7/22 I used my laptop in hospital using their WiFi I only mention this as it was on this date when I opened Thunderbird that I realised I had lost all my emails from the inbox except for the most recent, so there were only four messages currently showing. I checked all folders Junk/Trash etc but there was nothing to be found. There is one email from January 2020 that remains in the inbox but it was not highlighted or starred so I have no idea why that one should remain when hundreds of others have been deleted. Is there any way to find these messages as some of them are really important and relate to financial matters. I really hope someone can help me. It was suggested that Avast anti virus may be responsible but I have contacted Avast and they say it has nothing to do with Avast. Regards Alex

Hi, Matt, thanks for replying so quickly. All contents of my old computer have been transferred to the new a couple of weeks ago and the old one emptied for resale. As mentioned, all seemed to be ok with the new computer for the first several days. I have used Thunderbird for a number of years on the old computer and never had the slightest problem. I've hired a technician, a fine one, but he cannot understand the problem either.

Willie Suter Willie Suter Today at 1:15 PM

Unable to send email from Mozilla Thunderbird Problem has been worked over days, good ideas have come in via this portal, all workable ones did not change the fact: email can not be sent Our server: acsalaska.net after contacting, went over our account, all is well on their end, it must then be Mozilla Thunderbird that holds the key Thanks for your input

I am distressed. I've used Thunderbird for years and had to create a new version of my IMAP account using EXCHANGE. I did that. I know it was successful because the EXCHANGE account showed up in Thunderbird and I then spent days transferring emails from the old IMAP account personal email folders into duplicate folders in the new EXCHANGE account.

Then today I closed my browser. When I re-opened Thunderbird, the new EXCHANGE account was absent. Since I can't use the old IMAP account any more, I tried again to create an EXCHANGE account. When I tried to do that, I got a message that "the server already exists" (see image below) and I am unable to complete the task.

So the previously created EXCHANGE account has disappeared, with all my emails in it, I can't create a new one, and the IMAP no longer works (and won't accept my password to send or receive). I feel completely stuck and I've lost several years of emails.

The fact that the message said that the server already exists makes me think and hope that my EXCHANGE account still exists somewhere. Can you help me find it? Many thanks in advance. Steve

Thunderbird just "upgraded" Now when I open an email --half of the upper part of the page is used to show all info regarding the source of the email. See below How do I get rid of that? Also-- When i try to forward an email the top of the email now shows endless information regarding the source of the email that i am forwarding How do I get that to stop? See below

X-CMAE-Envelope:MS4xfEHR3RU8bj3ltQXltjMUN4ctOKGocyzDNi8d/bZD/GpMfpVDWoayzNXH1fyfLN6kBEdjqRzen3CGZmzGedNCL7TDVAfLcrqXBRQSPfxVD4ptVOTLFpMB hMKDr/FqcTYHboZVlkcI+8OPkd+TR18drutj75BmqhiuCppwFeonlEIfw3fGiGhr2GtPdcDzXoVtP0zjsfY04Gl/YQj6m1abZe/Jo/vMAfPYann3YgNFxi3D IHhsNlZ0/4gyFuG0EnpgECtdaqvFcSO1xoKkDZBJdIgKh4/q+y7RrUSwIVk+RUgK

I have recentkly submitted questions about issues regarding the menu font size I am experiencing after installing SuperNova, so much so that its affecting my ability to access events on my calendar. I just tested toi see if this was also the situation on my laptops and I found it is not. I uninstalled and reinstalled SuperNova on my PC and continue to experience the same issue. What could be the issue on my PC that is causing this oversized font. It is only happening with SuperNova and not on any other application.

i have tried to reload thunderbird but still no button for SEND. i dont want to uninstall Thunderbird because i'm afraid i will lose all the files i have saved, in sub folders Please help. i also can not reply to any thing thank you Lee Lynch

"Matt: This is all off topic, so to save me having to read anymore of it, I am locking this off topic item."

Hey Matt, What is OFF Topic? I created the topic. Closing these questions is why the problems continue to exist.

Your solutions do not fix the problem. I should not have to be a CSS coder to get previously used functions back.

Just because it is easy for you, does not mean it is easy for everybody.

Put Menu Bar back at the top.

Put Sort/Threads back in the latest version.

Provide a way to globally set the Sort Threads .

Let the power users select these restrictive features and let the rest of us keep the old functions.

Thunderbird changed over night, and is VERY jacked up... none of my inboxes have anything in them, and one of my Email addresses and folder don't exist!!! I received a response from my earlier rant

Try the following:

Set this setting:

   'View' > 'Folders' > 'All' 

Then do this:

   Menu icon > Help > More Troubleshooting Information
   Under 'Application Basics' - half way is Profile Folders - click on 'Open Folder' 

window opens showing contents of your profile name folder

   Exit Thunderbird now - this is important 

Scroll down and delete the following files:

   folderCache.json
   folderTree.json
   virtualFolders.dat
   session.json
   xulstore.json 

Click on 'Mail' folder

   delete 'smart mailboxes' folder 

(do not worry if it does not exist - it just means you have never used Unified)

Start Thunderbird.

Please Report back on results.

BUT IM ON A MAC....SO I NEED HELP IN MY SYSTEM TO GET THIS STRAIGHTENED OUT....OR I PREFER TO GO BACK TO THE OLD PLATFORM....THAT WASN'T BROKE!!!

In response to Wayne Mery, please find attached a JPG files named "mailscans". This contains your email to me, plus an email from a puzzle supplier demonstrating that the buttons are missing. (for some reason I cannot upload pdf files)

I running Windows11 on a new HP laptop. Out of blue, I am unable to send any picture files attached to my emails. There is no problem sending *.pdf or *.doc files but *.jpg, *gif and *.png files are rejected due to "suspected spam" (is what the messge reads).

I've tried different platforms, e.g., iPhone, and windows laptop, and different email accounts. My email provider, Hughes, tells me it must be the particular files, however it is doubtful that my entire collection of family pictures are somehow now spam. I have scanned my entire hard drive for malware, virus and the usual (Kasperky Plus) and it comes up clean, no issues.

I have disabled the email protection on my email to no affect. Picture files are still rejected.

I have tried two different email accounts; Mozilla Thunderbird and Protonmail. Both accounts will not send the picture file attachments, but as mentioned will send other file attachments.

Any suggestions?

This is in response to Matt: Yes the login occurs, however sometimes get spinning loading symbol indefinitely....

Added few items: Versions: tbird 102.7.0 win 10 22h2 19045.2486

Conditions: Save box appears below pwd entry box permissions ok on files running tbird as admin

nothing appears in saved passwords box before or after attempt

no win log issue

"normal password" on server imap account hmailserver

this occurred after upgrade tbird purged existing pwds

Tried: deleted key3.db, key4.db, cert9.db and logins.json

no pkcs11.txt file

no external attached pwd manager

Thank you,

   h