Thunderbird Support Forum

Starting from the app menu button ≡ or the main menu, choose Tools -> Developer Tools -> Error Console.

Copy the text given below and paste it into the Console.

If using version 78 or later, copy and paste the following text: openDialog("chrome://pippki/content/resetpassword.xhtml"

Click the Evaluate button.

If you do not see an 'Evaluate' button, press Return or Enter on your keyboard.

When prompted with the confirmation dialog box, click the Reset button.

The problem is that I don't see an "EVALUATE" button

This after I upgraded to the latest version of Thunderbird.

I still have v102 on my PC. I have read and see where there are a lot of problems with v115 - messages from users. So if I want to keep v102. How long will it be good? Is there a cut-off date that I will be forced to get v115? Is there someone knowledgeable with Tb that can call me and walk me through getting v115 set up like v102? I am not computer literate enough to be able to do that on my own. Or a way to get simple "step by step" instructions? Trying to read all the updates is way over my head. I am an 85 yr old man that simply wants to be able to read my emails without having to re-learn how. I've been using Tb and Firefox every since I can remember. Years and years. Can someone help? I can furnish email address and/or phone number if needed.

'''When are you going to add Categories to Contacts? '''

It is the only feature holding me back. I use outlook for Windows and I am able to sort my contacts by categories. In addition, I use a syncing software called Companion Link/Deja Office which syncs those contacts with those categories on either my iPhone or Android. This allows me to focus on targeting specific people for either personal or business use. Your software has that feature for calendar items. Why not integrate that same feature for the contacts which has a higher degree of importance. I see that a multitude of people have asked for quite some time already even offering to donate money if implemented.

Thanks so much :-)

Hi, As of yesterday I am unable to send emails out. I keep getting this message below. I have gmail on same computer and that works fine. I am able to receive emails but can't send. Please help

bij het importeren van adressen is het misgelopen. Er waren een 90 tal adressen en na de bewerking vermeldt het systeem een 2700 adressen. de teksten waren niet leesbaar: alle letters dooreen. Die kan ik nu niet verwijderen

I had a huge problem with M Outlook. In addition it has locked me out of my Office 365 package and I'm not getting help or support. Luckily I had backup completed before the problem. I changed to Thunderbird (using pop3), which I find very good. The back up is approx 8 GB but with many duplicates which I need to clean up. When I click import it seems to limit the file size to 2 GB. How can I import this backup file into Thunderbird to enable me to access the emails, clean up the many many duplicates and reduce the size? I await help, Thanks in advance

I had emptied my spam and junk folders but unfortunately I had marked up one email address as such which I need to undue, but I can't find where the list is. Where do I find it please?

Since yesterday when Thunderbird updated, I either get an alert sound for new email all of the time (even when Thunderbird is closed and I don't want to be alerted) or none of the time, if I turn the sound off (meaning even when I have Thunderbird open, I get no sound alerting me of new email). How do I set it so that when the program is open, the alert sound works, but when the program is closed, the alert sound does not interrupt my other activities (like work video calls)? Thanks for any help with this.

Hello Community Please help me to start again with Firefox from scratch. Last Month I downloaded Thunderbird email app and set up with a new email account using mailfence. Now I find that my mailfence email address was only a free trial and I have to pay to continue to use. I now wish to set up with my original free email with gmail. I did uninstall the Thunderbird app and then installed from fresh. Unfortunately it still has the mailfence email remembered in the Thunderbird App. How so I start again from scratch using my gmail account instead of the mailfence account that has now expired? Thank you in anticipation of you help.

After updating to TB 115.5.2, we keep getting the following error message when we try to send or forward an email: Sending of the message failed. An error occurred while sending mail. The server is not responded. No such domain at this location. Please check message recipient "xxxxx@gmail.com" and try again. I get this error on all emails we try to send. We get this same error on my spouse's computer also that we use Thunderbird with. I have already checked settings with my ISP and the POP settings are correct. We can use other mail servers such as outlook.com and gmail.com using Thunderbird. ISP is cis broadband. have checked firewall, have uninstalled Thunderbird and re-installed without solution to problem. ISP has checked port to make sure it is not blocked.

incoming emails do not seem to be effected.

gmcfie@cis-broadband.com

Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) smtp.gmail.com failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again.

What can I do?

if I schedule a meeting locally for 9am some attendees receive the meeting scheduled at 8am (1 hour earlier than actual). I have checked my thunderbird date and time settings and they are correct. The attendees claim their settings are correct but between the 2 systems (Thunderbird and Outlook) there is an hour discrepancy. This is causing clients to miss my meetings. Please assist.

Most of my emails are going to trash, once in a while I may get one in my inbox, not very often. I now just go to trash for my emails, I am not very tech good but have tried and my son also tried, but we couldn't fix it, we probably may it worse. So I am coping by using trash as my inbox. I know this is not a permanent solution and would very much like to know what I did wrong and get it fixed so I won;t screw it up again. Thank you for your time.