Thunderbird Support Forum

Ever since the Thunderbird update, whenever I start Thunderbird, the email page loads at a point several months back. I have to scroll all the way down to get current emails. This isn't a one-time deal. It happens every time I open Thunderbird.

I have 2 email accounts and this happens with each one. Never happened with the previous version.

How can I get this fixed?

I am using version 115.3.3 just today I started having problems. My default Windows virus checker did not identify any issues and I ran malware bytes and it showed zero problems. the problem seemed to start at the point when I forwarded a 5mb file to a few friends. Since then, I have been unable to send anything. The system continues to crash. Most of the time I cannot see any information in pull down lists. I have tried rolling back to a week old restore point and it continues to have the probem. I have tried updating to 115.4.1 and it still has the problem. I have removed all of the automatic installed updates from the last two days and still have the problem..... HELP!

I am not sure I will see emails back from this help request, but I sure hope so:)

Hello,

Since i have update to the new version 115.4.1 (64-bit) I have run into display issues.

1-When I go up and down with my cursor over my folders the screens freezes and flow again and I do not have a smooth browsing like before. 2-The top folder are hidden by the menu option on the top left "Folder Pane Options" I can not see the folder behind. 3-The number indicating the number of mails unread is frequently hidden by the line cursor allowing to move up and down over the folders. 4- I keep have my message sorted randomly. I want to see the last one always on the top. I Have to look to find out where is the last message .

Thanking you.

I have upgraded to : 115.4.1 (64-bit) I have the following configuration of my Mac :

 System Version:	macOS 11.7.10 (20G1427) Big Sur
 Kernel Version:	Darwin 20.6.0

Chipset Model:	Intel Iris
 Type:	GPU
 Bus:	Built-In
 VRAM (Dynamic, Max):	1536 MB
 Vendor:	Intel
 Device ID:	0x0a2e
 Revision ID:	0x0009
 Metal Family:	Supported, Metal GPUFamily macOS 1
 Displays:

Colour LCD:

 Display Type:	Built-In Retina LCD
 Resolution:	2560x1600 Retina
 Framebuffer Depth:	24-Bit Colour (ARGB8888)
 Main Display:	Yes
 Mirror:	Off
 

Model Name: MacBook Pro

 Model Identifier:	MacBookPro11,1
 Processor Name:	Dual-Core Intel Core i7
 Processor Speed:	2.8 GHz
 Number of Processors:	1
 Total Number of Cores:	2
 L2 Cache (per Core):	256 KB
 L3 Cache:	4 MB
 Hyper-Threading Technology:	Enabled
 Memory:	16 GB
 

Thank you.

I select multiple files in File Explorer and select, right click, Send To, Thunderbird, but only one of the files actually appears in the Thunderbird email. It appears that which one shows up as an attachment to the email is quite random. This used to work fine with all the selected files showing in the email, I haven't upgraded anything so far as I know, and I don't think I have changed anything at all. Any ideas most welcome. Incidentally, if I select only one file to send then it works fine; if I select multiple files to send through Outlook, then that works fine. I just cannot send multiple files through Thunderbird. I am using Thunderbird version 115.4.1 (64 bit). I have looked at the issue on Microsoft pages and they are of the opinion that this is a Thunderbird issue, not a Windows one. Thank you for your help in advance. Cheers

I need help to organize the folder structure that was messed up during update to Thunderbird 115. Most urgent is one inbox folder which is now found under the accounts folder and not in the general inbox folder with all the other inbox folders. I would like to beable to move this misplaced inbox folder to it's original place in the general inbox folder.

Also in this misplaced inbox folder, its has other folders in it: template, draft, sent etc. These folder should stay in the accounts folder.

I hope that a future update will clear the mess, and other solutions are welcome :-)

After updating Thunderbird, I can't see my email. There are no emails or even accounts, although there are messages in the program settings and messages are downloaded in the background.

When I create an email and attempt to insert a link, the message pane will freeze up. Been ongoing for several weeks now. It has forced me to use another client as we can not create any emails with links and that is critical. Version 120.ob1 32 bit Windows 10 PC (no changes made to anything prior to issue.

Hello, Can anyone help with server issues? I'm able to sign in and open Thunderbird but i can not receive or send any emails. It states my server is the issue but i attempted everything i saw online in regards to turning on and off my proxy and firewalls as well as checking the port was 587 for outgoing but its still not working can someone assist me in fixing this.

Hello, I have Thunderbird running on two different OS's. Linux (115.3.1) and Windows 11.(115.4.1). Both act the same way. Both are have the same email address and are linked to two gmail accounts. I have noticed that web based gmail email there is only a "Sent" Folder. On Thunderbird there is a "Sent" and "Sent Mail" folder. on one account the other only has "Sent" They are not always in sync. When I send an email, sometimes it seems to "Hang" sometimes not. I am wondering if I can remove the "Sent Mail" folder or the "Sent" folder as that could be causing the problem?

Thanks in advance.

I downloaded the new version of Thunderbird Mail, and now, I'm having continual trouble sending messages (but no trouble receiving them). A pop-up window keeps appearing requiring me to re-sign into my Microsoft account, for some reason, but whenever I press "continue" to sign in, nothing happens, and selecting "cancel" also has no effect. I'm already signed in to my Microsoft account on my laptop, anyway, so I don't know why this window keeps appearing, but I assume it's related to the fact that I'm having trouble sending e-mail. I have to keep closing the Thunderbird program and re-opening it every time I want to send new messages. This is becoming very tiresome. I've already tried closing and re-opening the Thunderbird program, but that doesn't fix the problem. I'm working on a Mac, with the latest iOS. All suggestions appreciated!

I'd really appreciate any help you can give me.

I've been using Thunderbird for many years.

TB has been working fine for all those years. and I have probably thousands of emails stored. Then, I went on a trip Sep 28 to Oct 14 and did not use Thunderbird for about 17 days. On my return, I tried to open TB. I found that a screen opened that I hadn't seen before, and TB seemed to be loading. While loading, at the bottom of the screen it said "Checking inbox for new messages...". Then, after a while it crashed without ever opening.

I tried to open TB several times after that, and I've always gotten the same behavior -- ending with a crash and never being able to open TB.

During the loading once, I clicked on Help >AboutThunderbird, which showed 115.3.3.(32-bit) and "Downloading Update 2.4 of 5.4 MB."

The last four Crash Reports, all dated 10/31/2023 are (the last one being the latest): bp-e634fd35-1b8a-488a-a9df-c23050231101 bp-73858652-569e-4362-95d6-030490231101 bp-992529bf-d1af-41d9-a438-43c370231101 bp-c39563fd-bca7-406f-8abf-85bde0231101

I thank you very much for your assistance. D. Prerau --prerau@rcn.com

• • So when is the very nice team from Thunderbird gonna solve duplicates issues once and for all? **

Mailer service is gMail. Incoming as normal as POP3. Never see duplicates at my mail account service gMail. Thunderbird version is 115.4.1 (64-bit). Platform is MacBook Pro. OS is Apple macOS Ventura Version 13.6.1 (22G313)

• • Or should I trash Thunderbird for ever? **

Joke, but we all need to have a certain grade of stability. Tired of suffering the nasty issue. Happening as of now since months ago.

Love Thunderbird, guys please commit. Cheers

Just about everything seems slower with 115 from sorting a large column, loading emails at startup, opening an email in a new window, etc. How can I troubleshoot this? thanks, todd

My colleague has updated his thunderbird to version 115.4.1. He As operating system he has windows 11 Home Version 22H2. His "old" thunderbird worked perfectly.

Now he has the following problem: If he writes an e-mail, the "send" button is missing. I've found nothing but a solution in my research. However, he can easily receive e-mails.

Do what?

After upgrading to Thunderbird 115 I've tried reading a long email scrolling down to view the lower half. After about 30 seconds it Thunderbird automatically scrolls up to the top of the email again and again without even touching the mouse. Thus making it difficult to read the entire email.

This version of Thunderbird is installed on a Macbook Computer booting up to Windows 10 operating system.

I've tried turning off auto scrolling and hardware acceleration with no change in behavior.

Should I roll back to an older version of Thunderbird or does anyone have a solution to try?

Thanks you for any suggestions.