Thunderbird Support Forum

My account is not sending or receiving emails. I have always had to enter a password to access my account and now it is open without a password. I am trying to access some important emails! I tried logging in through Yahoo and cannot access there either. It tells me it has sent me a code to my email! If I click on try a different method it tells me to try again later. Love that your site asks me to tick 'email me when someone answers'

Hi guys,

I have a weird problem with my thunderbird on my PC.

I really want the icon pinned on my taskbar but no matter what I do it keeps removing itself once I open thunderbird.

I tried all kind of things, creating a shorcut and pinning it instead of doing that from the start menu, pinning it from the start menu, from desktop, from the app .exe itself. Nothing, it keeps removing itself!

I don't have this problem on my other windows machine so I really don't know what to look at.

Thanks in advance,

Mauro.

Using Thunderbird 115.6.0 (64-bit) in Linux Mint MATE 21.3.

Settings|General|"Save files to is" not selected ("Always ask me where to save files" is.) "Desktop" is shown, greyed out.

Note that Settings|General, for Content Types mentioning PDF, the setting is to use Document Viewer (xreader).

Process:

1) Create new e-mail. 2) Add PDF attachment. 3) Double click on the attachment to view.

It opens in Firefox Web browser, instead of in the system's default Document Viewer.

This also creates an empty <random>.html.part file in the Desktop.

Note that viewing a PDF attachment in an incoming e-mail works fine.

It seems there are two problems: The PDF does not open in the Document Viewer, and an empty file is left behind.

The process used to work quite some time ago (many months, anyway) - not sure when.

Any ideas?

This happened both on my old install of macOS Ventura as well as a clean fresh install of macOS Sonoma: When I open Thunderbird, it beachballs (is unresponsive, shows macOS beachball, fan ramps up) for anywhere between 5-25 seconds. This only happens when an account is set up, if I delete the account, Thunderbird starts quickly again. This happens with accounts from different providers.

Details: 115.7.0 (64-Bit) (happened with older versions as well) 2019 16" MacBook Pro 2,3 GHz 8 Core i9 32GB Memory 1TB Storage macOS Sonoma 14.3.1 (happened with Ventura as well)

Twice withing the past 4/5 days I have (purely by chance) noticed an email - for which I had been waiting - on the list of five messages. (bottom right corner) waiting to be added to my inbox. When I went to read the messages only four new ones were there - the one I was waiting for, seen on the 'about to be downloaded' list - was missing. My wife informed me that she had experience a similar problem, eventually solved by locating the email furthe back in history, now attached to another email, and identified by some unexplained arrows. I went in search of similar arrows and found my missing email now attached to an earlier title.

What on earth is the purpose of this? If I hadn't spotted the email as I did and as it didn't appear as a recent addition in the inbox, I could not have known it had been sent to me. After the glimpse l'd had of if I emailed the sender to check that he'd sent it. He was puzzled as to why I hadn't replied.

I'm a long way from being an expert - scarcely competent in fact - in computing matters, but I am capable of filing my own mail. Please can Thunderbird leave it to me in future?

When I attempt to retrieve mail (from some accounts) I receive the error message "account being processed, please wait until completion to download the messages" (see att.). Even after a long time (hours) the same happens - so I have to use my phone or IMAPS to get my messages. This happens only since I upgraded to Supernova (currently 115.7.0) and apparently on mail server orange.fr (but not all my mail accounts on orange.fr). I did not change (manually) any setting. Other mail servers (including wanadoo.fr which is an orange.fr mail server) seem to work ok. Thanks for any help & BR Max.

Hello. I can't send a message, the settings are correct. The hoster checked the data, everything is working for him. For some reason the program refuses to work, what should I do?

Here's the error:

Error sending message. Error sending mail: Outgoing mail server (SMTP) error. The server responded: Cannot connect to SMTP server ip (ip), connect error 10060.

Hello,

i have an issue with my email, i have made no changes but from today, my thunderbird takes very long time to open. In bottom taskbar it says building summary file for the inbox.. and it takes about 5minute to load inbox list, "26000 letters." Also i can send but cannot receive any letters and i am missing last 3 months inbox mail.

How can i try to solve this issue without causing more damage or loss.

Thank you.

A week or so ago I patched Thunderbird (115.8.0 (64-bit)). Everything seemed fine and I proceeded to empty the TRASH. It took an unusually long time to delete the roughly 175 messages in the TRASH. Then the screen "blinked" and when Thunderbird reappeared the SENT fold, while present, showed that it contained NO emails. I have sent about 50 emails since this occurred and the counter on the SENT folder continues to show the the folder contains no emails.

Does anyone have any suggestions as to how I can get things to work again?

Thunderbird is often asking again to log into Gmail and Outlook accounts.

A few days ago the accounts I have were "disconnected" and a few days later, randomly some accounts ask me again to log in and allow access to email.

I have about 20 emails managed with Thunderbird and after a few versions (about 3-4 months) this problem started to happen.

Has anyone else reported something similar?

An observation is that I use MozBackup to make complete backups of emails (including login and password) and restore them after formatting the computer.

Hi! I noticed this problem in my work environment. Clients TB 115.7 64bit (without addons) Os Win 10 22h2 full updated If I open a mail saved in the network or on the desktop and I open it with thunderbird closed it's open fast as I expect, but If I open it with thunderbird already open it is extremely slow, especially on low budget computers, but this behaviour is noticeable also on high end computers. There are some trick that I can do to avoid this? I've tried also to enable/disable the hardware acceleration if avaiable, without notice any improvement. The only way now to avoid this problem is to open the *.eml with another program if thunderbird is open. Thanks

Win 11. TB updated, uninstalled and reinstalled. Will still not open, sits in tray with wee blue line under, click it and mini version of my accounts sit on top of the tray. Cannot use it. While this goes the BCOD spins on the screen. I can open TB on my wife desktop but not mine. Strangely I have no MS restore points at all.

After a recent update - maybe about a month ago (can't recall if there's been any updates since) -Thunderbird slowed down considerably. I didn't change anything with the configuration/accounts from before or after the update. Curiously, the same version of Thunderbird (115.7.0) runs fine on my Win10 surface pro tablet, but my Win8.1 desktop slowed down considerably after the update. Running Thunderbird with all extensions disabled doesn't make a difference in performance.

Hi,

Lately, if I get an email I can click reply. But if I get an email with other threads (ex. is a reply to a reply or a conversation) the only way I can reply is to double click the email. Thunderbird then opens each thread in a separate window. After I select the latest email and reply, I then have to close each thread. Is there any easier way to reply to emails that have multiple threads?

Don

Running TB 115.7.0 on an iMac. I've made no changes to any of the setting recently. Overnight it stopped being able to send messages. Instead I get this error message:

"Sending of the message failed. An error occurred while sending mail. The mail server responded: Requested action not taken: mailbox unavailable Sender address is not allowed.. Please verify that your email address is correct in your account settings and try again."

I have checked my email address in account settings and I have checked my SMTP settings and all seems to be correct. What could have caused this sudden change in TB's behavior and what can I do to fix it?

Thanks, Ted

Very often (probably 3/4 of the time) when attempting to move a message to a folder, nothing happens. I have to select another message then quickly go back to the message and quickly select Message Move and then scroll to the desired folder and hope it moves. Sometimes if I don't do the above steps within a few seconds, the action does not occur and I have to redo the above steps.

This happens more often with a message that has been selected for more than a few seconds.

I have kept Thunderbird updated thinking/hoping I wasn't the only one encountering this problem but it has persisted since a significant update in the 2 months or so.

Thank you.

Hi there, I am having a problem with the latest version of Mozilla Thunderbird. When I try to print a message from the Sent folder, everything looks fine in the preview, but when I print it to my printer or even to PDF, then I have headers and the first 2 words from the mail, the next is the blank page (should be my message) and on the next page is the message I'm replying to.