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  • Archived

States an instance of thunderbird already running unable to start thunderbird.

From a fresh restart I attempt to start Thunderbird. I get message than an instance of thunderbird is already running. I searched the task manager and processes running a… (read more)

From a fresh restart I attempt to start Thunderbird. I get message than an instance of thunderbird is already running. I searched the task manager and processes running and do not find thunderbird there. I have restarted computer several times and still get the message.

Asked by richgil 6 years ago

Last reply by cor-el 6 years ago

  • Archived

Thunderbird gets wrong DNS address

Thunderbird has just begun using an old server address when downloading emails, not my current server address. I have been using the new host with the same name for years… (read more)

Thunderbird has just begun using an old server address when downloading emails, not my current server address. I have been using the new host with the same name for years. I can connect using Firefox webmail, I can connect using Thunderbird on another computer on my home network. Ping returns the correct DNS address

Here is a log snippet 3568[67dd3c0]: ImapThreadMainLoop entering [this=6dd8800] 0[f0f140]: 6dd8800:virtus.fuber.org:NA:SetupWithUrl: clearing IMAP_CONNECTION_IS_OPEN 3568[67dd3c0]: 6dd8800:virtus.fuber.org:NA:ProcessCurrentURL: entering 3568[67dd3c0]: 6dd8800:virtus.fuber.org:NA:ProcessCurrentURL:imap://mick@virtus.fuber.org:143/select%3E.INBOX: = currentUrl 520[67de400]: ImapThreadMainLoop entering [this=70d7000] 0[f0f140]: 70d7000:mail.macomputer.com.au:NA:SetupWithUrl: clearing IMAP_CONNECTION_IS_OPEN 520[67de400]: 70d7000:mail.macomputer.com.au:NA:ProcessCurrentURL: entering 520[67de400]: 70d7000:mail.macomputer.com.au:NA:ProcessCurrentURL:imap://mick@mail.macomputer.com.au:143/select%3E.INBOX: = currentUrl


Note that virtus.fuber.org is the wrong address and is now not used anywhere in my system. Correct addresses are the macomputer domain names.

This happened overnight - working last Wednesday night broken last Thursday night

Mick

Asked by mick_au 6 years ago

Last reply by jscher2000 6 years ago

  • Archived

Thunderbird fails to login to exchange 2007 server

Thunderbird client fails the login to the exchange server, can login via OWA but fails when logging in via thunderbird. Asked administrators for a test account this work… (read more)

Thunderbird client fails the login to the exchange server, can login via OWA but fails when logging in via thunderbird. Asked administrators for a test account this worked using Thunderbird.

The administrators assure me it is an issue with my client as they do not have any other issues of this nature, I am unsure if this is accurate. I am using IMAP as was requested by the Admins.

the error code I receive is 800cccd1 if this helps. I have tried researching this question but returned no results corresponding to my issue.

thanks in advance for any advice

Asked by stegeeta9000 6 years ago

Last reply by jscher2000 6 years ago

  • Archived

How can you send an email out to more than 65 persons at a time?

I have an email notification list of 175 persons who regularly get communications from me. I have recently discovered that only 65 of them are getting these emails. How c… (read more)

I have an email notification list of 175 persons who regularly get communications from me. I have recently discovered that only 65 of them are getting these emails. How can I send to my entire list?

Thanks!

Asked by jgilkesn@earthlink.net 6 years ago

Last reply by jscher2000 6 years ago

  • Archived

Thunderbird deletes mail in folders permanently

I'm using 24.3.0, but this has been going on for a while -- I just never bothered to pin it down. If I have opened an old message that is stored in a folder under one of … (read more)

I'm using 24.3.0, but this has been going on for a while -- I just never bothered to pin it down. If I have opened an old message that is stored in a folder under one of my accounts and happen to delete it (usually accidentally!), for some reason the message is apparently permanently deleted because it never ends up in the Trash folder as would a message out of the Inbox.

Is there a reason for this, or a setting I might have missed? I accidentally deleted a rather important message today and only got it back by exiting Tbird and restoring the folder files from a Crashplan backup!

Asked by rochrunner 6 years ago

Last reply by guigs 6 years ago

  • Archived

cannot move messages between folders

Messages cannot be moved between folders and the only option is to shutdown/restart Thunderbird Junk mail stops being moved to the junk folder. I attempt to delete the me… (read more)

Messages cannot be moved between folders and the only option is to shutdown/restart Thunderbird

Junk mail stops being moved to the junk folder.

I attempt to delete the message from the inbox, the message gets changed from status "not read" to "read", but the message does not get deleted (I think this is because the message cannot be moved).

Move a message manually, click, hold, drag to another folder stops working.

All folders have been compressed. My inbox was quite large - I recently started archiving those messages left in my in-box to archive folders and re-compressed all folders. Scenario still occurs.

I changed a few junk settings a few days ago and the problem started occurring (unfortunately I do not remember the specifics of my changes and did not write them down).

Asked by Tim 6 years ago

Last reply by iamjayakumars 6 years ago

  • Archived

Suddenly when printing, font size has become too small to read

I have 3 printers connected to my PC running Windows 8. When trying to print an email from my inbox, the print font has suddenly become so small that I can barely read th… (read more)

I have 3 printers connected to my PC running Windows 8. When trying to print an email from my inbox, the print font has suddenly become so small that I can barely read the message. All printers react the same way. Not aware that I've made any adjustments, unless inadvertent. This just started out of the clear blue....weird.

Asked by rbroughton 6 years ago

Last reply by cor-el 6 years ago

  • Archived

My connection keeps timing out on Thunderbird and I can no longer receive or send emails. It's not the server, but Thunderbird that's the issue.

I created an IMAP account last week and I did this with support from my provider. Emails were sending and receiving fine. 3 days ago a message started popping up that the… (read more)

I created an IMAP account last week and I did this with support from my provider. Emails were sending and receiving fine. 3 days ago a message started popping up that the connection was timing out and I couldn't send or receive emails. I went onto my webmail to test the server, but my emails were sending, so it is not the server but my account settings on Thunderbird. I checked the Password, I removed saved passwords, and when I restarted Thunderbird, the same thing happened but now there isn't a saved password nor does it ask me to re-enter the password.

Please advise. Thank you!

Asked by kscholiadis 6 years ago

Last reply by Matt 6 years ago

  • Archived

Impossible de lancer le composant de sécurité de l'application

[Fr, English bellow] Au lancement de Thunderbird, un message apparaît indicant "Impossible de lancer le composant de sécurité de l'application. La cause la plus probable … (read more)

[Fr, English bellow] Au lancement de Thunderbird, un message apparaît indicant "Impossible de lancer le composant de sécurité de l'application. La cause la plus probable est un problème avec les fichiers du répertoire des profils de votre application. Veuillez vérifier que ce répertoire n'a pas de restrictions de lecture/écriture et que votre disque dur n'est pas plein ou près de l'être. Il est recommandé de quitter l'application pour résoudre ce problème. Si vous continuez cette session, votre application risque d'avoir un comportement incorrect quant à l'utilisation du système de sécurité." Pas de problème de place sur le disque dur (7% utilisé), pas de problème de permission du fichier cert8.db ni du dossier contenant le compte... Fichier cert8.db effacé, recréé ... en vain.

[English] At the launch of Thunderbird, an error message comes out "Impossible to start safety composent..." No problem about the hard disk (7% used), no problem about rights on ths file called cert8.db or the account folder... The file cert8.db has been removed and create automaticly again without any result.

Asked by yk.chollet 6 years ago

Last reply by christ1 6 years ago

  • Archived

wont send or receive emails

Hi there, I have been using thunderbird for my work emails for about 5 months with no problems. At half 5 this evening I was no longer able to send or receive emails. Whe… (read more)

Hi there,

I have been using thunderbird for my work emails for about 5 months with no problems. At half 5 this evening I was no longer able to send or receive emails.

When I click "get mail" it just says "looked up mail.pitman-training.net..." instead of "No new messages" or whatever at the bottom and no emails come through. (I know there are emails waiting to come through because I have send several tests through from my personal webmail account)

When I try to send an email I get the following error: Sending of message failed. An error occurred sending mail: SMTP server smtp.pitman-training.net is unknown. The server may be incorrectly configured. Please verify that your SMTP server settings are correct and try again.

I checked all my server settings and they are all correct.

Im using version 24.3.0. im using win 7. 

Any ideas?

I desperately need to access these emails for work.

Asked by weace 6 years ago

Last reply by Matt 6 years ago

  • Archived

Thunderbird hanging and freezing when opening or deleting email

I've had this issue of Thunderbird hanging (hourglass or hourglass/ finger) when trying to read/ open or especially deleting an email. Often I have to wait up to 30 seco… (read more)

I've had this issue of Thunderbird hanging (hourglass or hourglass/ finger) when trying to read/ open or especially deleting an email. Often I have to wait up to 30 seconds to delete because after I press "delete" it gets hung up with the hourglass. I don't have many addons- just the usual updaters, Java, Silverlight, Shockwave, etc. I do use Adblocker Plus and also use BitDefender for virus. I have read that BitDefender can cause some issues so it's actually disabled for the mail.

I have no tried to operate in SafeMode... I wouldn't know what to do with that info anyway and deleting any of these basic addons would seem to be counterproductive to general use, wouldn't it?

We only use this for general email use. Currently there are ~10 emails in the inbox and probably as much in each of 3 subfolders.

Asked by KamiBuckeye 6 years ago

Last reply by Matt 6 years ago

  • Archived

Photos are loading incomplete, or not at all.

Photos included in a message are opening with only a sliver of the photo visible. The rest of the photo is a grey box. When I save them, or try to open them in Picasa, th… (read more)

Photos included in a message are opening with only a sliver of the photo visible. The rest of the photo is a grey box. When I save them, or try to open them in Picasa, they are still damaged. If I check my mail on my Android phone, or my Ipad, the photos load just fine, so it is not the photo itself, but rather how Thunderbird is managing them. I have looked for help on this, and found a forum where someone had the exact same problem with Thunderbird, but that was two years ago, with the 16.1 version. I have tried reloading the current (24) version, and even tried downloading the 17.1 version. No success. Any suggestions?

Asked by Elance 6 years ago

Last reply by Matt 6 years ago

  • Archived

What does 5.7.1 authorization required mean?

When I try to answer e-mail since this afternoon I get the message 5.7.1 Authorization required and my answer won't send. What can I do? I can send e-mail responses if I… (read more)

When I try to answer e-mail since this afternoon I get the message 5.7.1 Authorization required and my answer won't send. What can I do? I can send e-mail responses if I use my e-mail address directly (not using Thunderbird)

Asked by panderso1 6 years ago

Last reply by Matt 6 years ago

  • Archived

My email signature picture appears sideways when received by apple products... why?

I followed the instructions to put my pic in my email signature and it works fine except when people with apply products receive my emails the picture is sideways. Is the… (read more)

I followed the instructions to put my pic in my email signature and it works fine except when people with apply products receive my emails the picture is sideways. Is there anyway to fix this?

Thanks in advance for any insight.

Asked by cgallo 6 years ago

Last reply by Matt 6 years ago

  • Archived

When the newest update to 24.3.0 was installed, I received duplicate messages and all of my message filters are not working properly. How to fix easily?

24.3.0 caused errors in my message filters. Error messages occur when getting new mail that has a filter. Not sure why this happened, but would like an easy fix instead… (read more)

24.3.0 caused errors in my message filters. Error messages occur when getting new mail that has a filter. Not sure why this happened, but would like an easy fix instead of deleting all and creating new filters. Tried edit option, but to no avail. Was going to try clearing log, but I'm just guessing. Can anyone help me out with this? Thanks.

Asked by Rita 6 years ago

Last reply by Matt 6 years ago

  • Archived

Mail delivery failure messages for email I have not sent to contacts I do not know.

I am receiving Mail delivery failure messages for emails I have not sent; they are addressed to contacts I've never heard of, many different. Apparently, this is some kin… (read more)

I am receiving Mail delivery failure messages for emails I have not sent; they are addressed to contacts I've never heard of, many different. Apparently, this is some kind of spam but I don't know what to do about it.

Asked by vcronk 6 years ago

Last reply by christ1 6 years ago

  • Archived

why did the majority of the emails disappear from a sub-folder

yesterday afternoon I selected a sub-folder to forward an email. When I clicked on that folder the emails stored just began disappearing,I watched each email just leaving… (read more)

yesterday afternoon I selected a sub-folder to forward an email. When I clicked on that folder the emails stored just began disappearing,I watched each email just leaving the folder. I have tried repairing, then re-starting Thunderbird. I've been unable to recover and those emails in that folder are probably the most important of all my folders. Any ideas on how to recover, that's the only folder involved as far as I can tell?

Asked by agfowler1946@comcast.net 6 years ago

Last reply by christ1 6 years ago