Thunderbird Support Forum

Now receiving this message when "sending" emails: "An error occurred when sending mail. The mail server sent an incorrect greeting: Service not available." My ISP is Suddenlink.

Generally the 3rd or 4th attempt at sending an identical email will go through...generally Also, sometimes it takes 15 to 20 seconds for a simple text email to be sent.

I called suddenlink and they said they only support Outlook and suggested I switch to that. I may do so if Mozilla can't repair this issue.

Help!

Thanks...

I'm using Beta 88.01b on a Windows 7 PC, and since this update a few days ago I'm unable to send email. Receives email successfully. When send is invokes, it sits on the sending email window with the bar scrolling forever.

Since 2 releases (now using 78.5.1) almost every message I read in my inbox (or any other folder) gets marked as spam by Thunderbird. Very annoying. I switched off spam detection if the account setting but no avail.

Example msg headers: X-Spam-Flag: NO X-Spam-Score: -1.511 X-Spam-Level: X-Spam-Status: No, score=-1.511 required=5 tests=[BAYES_00=-1.9, DKIM_SIGNED=0.1, DKIM_VALID=-0.1, DKIM_VALID_AU=-0.1, HTML_MESSAGE=0.001, HTML_MIME_NO_HTML_TAG=0.377, MIME_HTML_ONLY=0.1, SPF_HELO_NONE=0.001, SPF_PASS=-0.001, T_KAM_HTML_FONT_INVALID=0.01, URIBL_BLOCKED=0.001] autolearn=no autolearn_force=no

And yet Thunderbird marks it as spam as soon as I click on the message in the message list.

Any idea how to solve this? TIA!

When I load TB, and then start a new email, it crashes/closes on the first character typed. No crash report in %APPDATA%\Thunderbird\Crash Reports\ Started in Safe Mode - still crashes Version 78.9.0

Word.docx and .pdf attachments are received whole/unaltered in gmail, but some arrive as 'winmail.dat' files in Thunderbird.

The sender has adjusted settings to HTML at her end, but attachments still hit Thunderbird as .dat files. Is there something I can change in Thunderbird?

W10 - Thunderbird 78.9.0 (64-bit) I'm a tech. Assume the obvious. I used it with 8 email accounts, I've used thunderbird since what 2008?

I've been dealing with this issue for months now. Addresses Don't Autopopulate or Suggest ANY contacts anymore. Yes, I've tried Reinstalling the whole program. Yes, I've tried Safe-Mode. I have ZERO Extensions. But I did just install Cardbook to see if that could fix this problem. No dice. I've read every post I can find on the topic.

I've tried deleting the whole address book contents and adding a contact back manually. No dice.

If I import "all contacts" they import fine: https://i.imgur.com/FsLJZzi.jpg

I've tried importing old address book, which imports fine, but still no auto-populate.

If I delete EVERY single address and address book, and create a new contact, it doesn't show up, nor auto-populate: https://i.imgur.com/PwhJHMy.jpg

If I create a new list and create a new contact with this highlighted, there is no new contact, and still no auto-population: https://i.imgur.com/YemORkg.jpg

Here are my settings: https://i.imgur.com/7PTIIiK.jpg I've played around with everything in here.

Here is some weirdness. If I am in "all contacts" and then go to "collected addresses" the contents appear the same, but when I move my mouse across the contacts, they all disappear like this: https://i.imgur.com/RpfvAuO.jpg

What should I try next?

I recently updated to Thunderbird version 78.8.1 (32-bit) on my Windows 10 machine and it crashes at random. I was previously using version 60.9.1 without issue. The crash reports indicate that xul.dll is the culprit. There are several entries--in red--that indicate xul.dll only, so I'm assuming that this is the issue. Any idea how to address this?

I have multiple (IMAP) email accounts on my TB profile from various hosts including IONOS, Hostgator, A2, and Google. I didn't have any issues when I was using an older version of Thunderbird but now the crashing is persistent. This is happening at both work and home; I'm using the same email profile for both. It's also happening for other users at my company who have recently upgraded. Different A/V for home/work PCs so not sure that this is the issue.

Using the following add-ons: Manage Emails (Nostalgy++), Manually sort folders, Provider for Google Calendar, Quickfolders, and Remove Duplicate Messages. Tried to restart with add-ons disabled and was still crashing.

Any help would be greatly appreciated. Thanks.

My problem is pretty well defined in the Subject line. For years I have been so contented with Thunderbird -- its display, its options, etc. About 6 months ago it started doing this thing where when shut down and later reopened, it comes up with a different display than I had been using and all tabs which were open were now closed and "lost" (not to be found under "recently closed tabs"). This is really distressing since I often leave a tab open like leaving a (physical) letter on my (physical) desk to remind me that I need to gather information and reply to it. Once my Thunderbird tabs are closed and no where to be found, I have no way of recollecting what follow-up business I need to complete. Please help. I'm running on Windows 10.

Hi,

I'm hoping you might be able to help. Thunderbird periodically won't send or receive emails from a Gmail account. The other accounts that are on Thunderbird (4 business ones and a yahoo one) always work fine. I get the message:

"Message could not be sent because the connection to Outgoing server (SMTP) smtp.gmail.com timed out."

In addition, it also fails to save drafts, and gives me this message:

"Your draft message was not copied to your drafts folder (Drafts) due to network or file access errors. You can retry or save the draft locally to Local Folders/Drafts-xxx@gmail.com."

The issue only happens periodically, but can last for several hours before it corrects itself and a flood of emails are them received! I've attached a screenshot of the

My ISP is Now TV Broadband My firewall is the one supplied with Windows 10 My antivirus is AVG Antivirus Free version 21.2.3170 (build 21.1.5968.646) My OS is Windows 10 My Thunderbird version is 78.9.0 (64-bit)

I tried reinstalling Thunderbird but it made no difference.

If you can give me any help I'd really appreciate it.

Regards,

Matthew

I received an e-mail message:

An error occurred while sending mail. The mail server responded: 5.7.1 Message contains virus. [1617202996-499546]. Please check the message and try again.

I cannot find any support for this error.

From what I can see and how I think Thunderbird is just an absolutely marvelous program. It's much more efficient for printing emails and organizing data. So there seems to be some sort of missing link or something that I'm missing because I've used Thunderbird before and I've never had this problem. I'm using Windows 10 Pro with the Firefox browser. I also have Gmail or Google installed also. The Gmail account seems to work more reliably than YAHOO I've not been able to get it to work properly, I get IMAP timeout for my yahoo mail account.

I have tried uninstalling and reinstalling the software to no avail. I do not wish or desire to be an expert in Thunderbird. I just want IT to work.

Hi :) I recently bought a new laptop with W10 and I wanted to transfer e-mails from my old laptop (W8) to the new one. I followed the suggested steps - I copied the Thunderbird folder from the Roaming and copied it to the new one. I can see all e-mails in W10 - this is OK. But I cannot receive or send any e-mails now - there is always timeout. I can send/receive only if I run Thunderbird in safe mode. I don´t know what causes this problem, because I have no extensions or add-ons in Thunderbird. It doesn´t work even if I want to run it in safe mode and I click on "Disable all add-ons" and "Reset toolbars and controls".

Basically, what the title says. I noticed that I hadn't seen an email come in since yesterday. When I click to download messages, Thunderbird says "Downloading message 1/10", downloads nothing, then says "No messages to download". I can log in no problem on the web and see my emails. My other email addresses, which are with a different provider, download fine into Thunderbird. I can also send emails in Thunderbird from that email address with no issue.

Has anyone ever encountered this? Do you know of a solution?

Thank you!

When I send email with an inserted image in Thunderbird ver. 78.7.1 (64-bit) the image is stripped from the message during send; if the image is sent only as an attachment, then it will arrive with the image displayed. This makes it difficult to compose a message with text and graphics interspersed. Is there a fix for this? OS is Ubuntu 20.10 (64-bit). Images I'm working with are relatively small jpgs (<200 kb). Thanks very much, Gene

When I have Thunderbird open on a screen below another, the top bar bleeds about 7mm into the screen above. On latest version 78.9.0, has been like this for a couple of version and I just hoped an update would rectify it.

If anyone has any suggestions on how I could fix, that'd be great.

Thanks,

Adam

My memory isn't what it use to be. Without a blocked sender list I have no idea what is going on. Mozilla didn't finish the product ?

                                                              Bob Corbin

Ich werde aufgefordert mein Passwort einzugeben. Dies tue ich. Aber leider muß ein falsches sein. Wie kann ich mir ein neues Passwort geben? MfG gez. Böhme boehme-gerstenberg@t-online.de