Thunderbird Support Forum

Hi,

I'd like to archive my recently passing family member hotmail account.

I setup Hotmail (using POP) with Thunderbird MacOSX already (with the hope that I can just backup the user profile to the cold storage).

The thing is, I cannot see the "SENT" folder locally.

I tried to create a new folder "SENT" and point the setting (Copies & Folders > place a copy in) to use that "SENT" folder, but after sync, nothing appears on that folder.

I saw a similar request raised (here), but in that scenario, the person is using IMAP; while I'm using POP.

Is there any setting that I missed?

Thanks

Hi

My name is Ivo. I use Thunderbird for all my Email-Accounts. Now I wanted to add another one, which is info@ivo-zimmermann.ch, but it does not work (pls see screenshots in the attachment).

info@ivo-zimmermann.ch works fine when I login directly on Gmail, it also worked fine to login here into the mozilla support. Also all other accounts that I have (for example info@kanai-zimmermann.ch) were no problem to install.

Do you have an idea where the problem is?

Thank you in advance Ivo

Hello, I have my thunderbird data files (emails, etc.) on a separate drive. I had windows, apps on an SSD. The ssd got corrupted so I had to reinstall. Now I need to have Thunderbird point to the files on the separate drive. I have been trying to figure it out from your support articles but it gets way too confusing, especially since the new version of Thunderbird is different from the version I had before. Can you help me? Thank you

I copied my Thunderbird profile to a tape drive, went to troubleshooting, profile, open folder and pasted my .map files which were abook-1.map, abook-2.map through abook-10. Restarted Thunderbird and files did not convert to .sqlite. How do I proceed to restore addresses?

Finally! I successfully migrated from Eudora 7, but I had to use TB 17.  Where do I go from here?

I'm running a Mac (10.12.6) with different flavors of Windows in different Parallels VM's, and in order to keep my Eudora install safe I did the conversion on a Win 10 32-bit VM on my creaky old MacBookPro which is disconnected from my network.

So now I want to get a current version of TB running with my newly minted TB data on my primary desktop computer. Typically I am concurrently running the following Parallels VM's: Win 7 32-bit, Win 10 32-bit and Win 10 64-bit.

Makes no difference to me which VM I start with, I just don't know how to get from TB17 on my laptop to TB95(?) on one of my desktop VM's.

Version 102.2.2 goes "unresponsive" when I click get messages for several minutes, eventually will download one or two emails, but they are ones I have already deleted, and occur multiple times. Can I go back to version 91? Where can I get the install file? Since the problem started with the update its a problem with it, not antivirus software. There are no other programs using significant cpu time while t'bird is unresponsive. This is critical, I will have to find another email program if you don't fix this soon.

Hi there! I'm having trouble attaching files and gaining acces to local files on my computer in general. When trying to attach, the bathing bubble (Mac) appears for 5-10 seconds, then nothing happens. Have tried to search through help forums and Googled, but haven't found any description of this problem. Thank you in advance, Andreas

Hello, I moved from TB 102 to 115 some months ago. I've just noticed that TB appears two times in my Win10 22H2 Apps & Features:

I'm tempted to use Uninstall on the 102.3.0 occurrence but I don't want to mess things up. What is the best way to remove the duplicate in Apps & Features? Thanks.

Hello: I seem to have made an error when setting up my Gmail account in Thunderbird. Thunderbird shows all of my Gmail correctly, but when I log into Gmail on my phone and iPad, all of the mail is gone. Can you help a newbie fix this mistake? I'd like to setup Gmail and Thunderbird so that they are both in synch. Thank you!!

My Thunderbird was upgraded to 115 automatically, and now I can't see any emails (old and new). Just a blank page. I don't have a backup. How can I resolve this issue? Tried the troubleshooting mode, but didn't help. I've been using TB since 2006, and have thousands of emails in my profile, so can't just create a new profile.

Have now installed your email program. I'm missing about 25 important folders. I have an email server on one.com. My email address is ola.abrahamsson@013159560.se All folders are there and I can manage them via webmail. Why don't these folders appear in your program? Would prefer not to run Outlook, but all folders are included here. Windows 10.

I downloaded Thunderbird 102.4 and upgraded from the previous version(which was whatever the previous most recent release on the release channel was). It's copied/restored most of my folders and their contents but some now have headers only and some mailboxes now only have titles and no contents. I log onto two different mailservers for email but there seem to be problems and successes for both servers so it all seems a bit random. Just wondering what's happened and has anyone else experienced this? I shut down the computer and when I started up the following day and the missing emails had returned - so if you have this problem maybe a restart would sort it.

Hello, my computer died but before it did i backed up my Thunderbird profile files - the backup is 77.8GB so big to zip using export. I installed Thunderbird v.102.8.0 64 bit; and copied my backed up files over and now my email account list shows when clicking the dropdown arrow next to "get messages" but the email account list (72 email accounts) does not show in the left hand pane.

I have attached images of what I see, what is showing in app data - both local and roaming, and also of both .ini files.

Using the troubleshooting setting the software is pointing to the correct location.

I would truly appreciate your help.

Thank you,

Robin Monroe

Hi, In a new Windows 11 PC Thunderbird 115.81.1 (64-bit) was installed. Then I did /Server Settings/Message storage/Local Directory/F:Mail

The F:\Mail is an external USB-drive. The left pane then showed two main folders:

x@y.no Local Folders

In both of these there is an Inbox sub-folder. The one under "Local Folders" shall be set as the "Global Inbox". In many pages on the web, e.g. a MozillaZine page, it is explained how to do this. The key point here is to navigate to the "Server Settings" and clock on the "Advanced button".

My problem is that there is none; see the uploaded image.

Could anyone, please, tell me where I did my error?

Best regards; ChG

Hi, I'm struggling to access my address book from my old PC, which died.

The hard drive still works so I have been able to access the old profiles (why are there 2?) and replaced in the install of this new machine:

"Your Thunderbird profile cannot be loaded. It may be missing or inaccessible."

So.. that didn't work then. I cannot even load Thunderbird now, just gives that message.

The original machine was Windows 7. I cannot run it, so cannot tell you what version of Tbird it was but it was reasonably up to date. Current install is the very latest.

So... what to do next? I can put a copy of the profile back... OK, can start Tbird again, but how to access the old profile with many years of address book?

Manually copying the profile files into the profile folder doesn't seem to work, even after removing the (new) originals. Rather than using the old ones it's just saying it can't find the newer ones, so I presume there's some way of telling it to use those older ones?

Thanks!

Hi all I recently bought a new laptop that has to be exchanged as it's faulty. I had no problem moving my profile from my win 10 laptop to the new win 11 one, however I now need to put all my emails back to my old laptop and although I can go through the import procedure when I restart Thunderbird none of the new emails are there. Any help would be greatly appreciated.