Thunderbird Support Forum

I am hesitant to allow the new version of Thunderbird to compact the files (something I did easily in previous versions). The message indicates it will delete files marked for deletion (moved to the trash container?) and I would like be able to recall files I accidently delete. I use to allow file compaction and the trash folder would not be emptied, is this still the case? I would go through the trash folder every 30 to 60 days and delete the 30 to 45 days worth knowing I they were no longer needed. I have read many of the threads pertaining to compaction and I still cannot find an answer to this question.

Thank You for your time and effort in this issue. -Mark-

Hello,

I have been using Thunderbird since its inception, it is my favorite email software.

Unfortunately, for many months now I have had to go through the Safe Mod (via key SHIFT) to access my e-mails: it becomes really very painful! When I want to go through normal mode, Thunderbird always quits and becomes unusable.

How can I return to normal use without losing the messages that I have kept since ... 2005? > 1To

Thank you in advance for your help.

Regards.

PS : sorry for my poor English (I'm French)

Was running 78.10.0. After the update to 78.10.1 and restart, I was prompted to "Set Up Your Existing Email Address" and a "Welcome to Mozilla Thunderbird" screen consistent with a first time start or new install. I've been using Thunderbird on this system since 2012 (yes, it still works!) with multiple email accounts (7 or 8 currently configured) and tens of thousands of emails.

I've dug into various support and forum posts which seem to point to Thunderbird using a default/empty Profile instead of the existing Profile. The about:profiles page only lists one profile (default) and doesn't have another, previous, or existing profile listed to select (presumably with my data). When I follow the path to the folders containing my profile data, it has an appropriate number of subfolders (mail and IMAP) with folder names corresponding to the correct email providers (gmail, Comcast, etc.) consistent with my existing accounts. File sizes also consistent with data still existing in these files/folders.

I believe all my data does still exist in this (default) Profile, but Thunderbird doesn't seem to recognize, acknowledge, or load any of the email accounts, folders, and data in the profile folders.

What broke in this update? And/or, what do I need to do to nudge Thunderbird to see this as the existing Profile (with data) instead of a new, empty, default Profile? All the data appears to be there, but Thunderbird loads as if all my data, accounts, emails, folders, address books, etc. are all gone. Thunderbird acts as though I've lost everything after the upgrade (or never had it to begin with), but I suspect there is some pointer in an ini file or such that no longer references the data in the profile. Where do I go to fix this? Or is there an update pending which will fix this bug and point back to the existing data in the Profile?

I've tried restarting into Safe Mode with Add-ons disabled, but it still sees this as an empty, default Profile.

Name Thunderbird Version 78.10.1 Build ID 20210503211912 Distribution ID Update Folder C:\ProgramData\Mozilla\updates\8216C80C92C4E828 Update History Thunderbird 78.10.1 (20210503211912) Installed on: May 11, 2021, 11:06:44 AM

               Thunderbird 78.10.0 (20210415215055) Installed on: April 25, 2021, 4:29:53 PM
               Thunderbird 78.9.1 (20210406220621) Installed on: April 11, 2021, 4:35:57 PM
               etc...

Update Channel release User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:78.0) Gecko/20100101 Thunderbird/78.10.1 OS Windows_NT 10.0 Application Binary C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe

78.10.1 installed on May 11th, but I hadn't reopened Thunderbird until today (May 25th = handling much of email from my phone; come back to Thunderbird for composing longer messages or attaching files, etc.).

Hello... I regularly need to insert bullet points into my emails. I do not use paragraph spacing but whenever I put in bullet points into my email, all the text after the bullet point section is double space/paragraph spacing and I cannot change it back to 'Body Text'

I have tried the 'uncheck the checkbox 'Use paragraph format instead of Body Text by default' - it does not work.

Please advise, thank you.

Thunderbird 78.9.1 Windows 7 pro 64 bit. same problem with 78.11.0

since I won't see your email at the default address email me at rickgmhc@gmail.com Two problems: 1) since yesterday Thunderbird insists I need a security exception for my mail server (I run the server and the client). The server it shows is not listed in the settings for the accounts nor the SMTP server settings. I have customized the location where mail is stored as I consider C:/ a temporary only drive and all data to be maintained is stored in E:\ or other locations. I had system trouble on Friday when this started but it appears everything is running normal now except firebird. It says the security information for mail.sgeing.com:995 is bad and asks for me to confirm an exception every time I manually check mail. The server shown in the settings is sge.sgeinc.com:995

2) The spacing on everything increased a month or so ago and after researching it and trying the fix it didn't go away so I've learned to live with it.

 Application Basics

   Name: Thunderbird
   Version: 78.9.1
   Build ID: 20210406220621
   Distribution ID:

   Update Channel: release
   User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:78.0) Gecko/20100101 Thunderbird/78.9.1
   OS: Windows_NT 6.1

   Launcher Process: Disabled forcibly
   Multiprocess Windows: 0/0
             Disabled
   Remote Processes: 0
   Enterprise Policies: Inactive
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false

 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) sge.sgeinc.com:995, SSL, passwordCleartext
     OUTGOING: , sge.sgeinc.com:587, alwaysSTARTTLS, passwordCleartext, true
     OUTGOING: , sge.sgeinc.com:587, alwaysSTARTTLS, passwordCleartext, false
     OUTGOING: , sge.sgeinc.com:587, alwaysSTARTTLS, passwordCleartext, false
     OUTGOING: , sge.sgeinc.com:587, alwaysSTARTTLS, passwordCleartext, false

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account6:
     INCOMING: account6, , (pop3) sge.sgeinc.com:995, SSL, passwordCleartext
     OUTGOING: , sge.sgeinc.com:587, alwaysSTARTTLS, passwordCleartext, true
     OUTGOING: , sge.sgeinc.com:587, alwaysSTARTTLS, passwordCleartext, false

 Crash Reports for the Last 3 Days

 Remote Processes

   Type: Count

 Extensions

     Name
     Version
     Enabled
     ID

       Amazon.com
       1.1
       true
       amazondotcom@search.mozilla.org

       Bing
       1.0
       true
       bing@search.mozilla.org

       DuckDuckGo
       1.0
       true
       ddg@search.mozilla.org

       Google
       1.0
       true
       google@search.mozilla.org

       Wikipedia (en)
       1.0
       true
       wikipedia@search.mozilla.org

 Security Software

   Type: Name

     Antivirus:
     Antispyware:
     Firewall:

 Graphics

     Features
     Compositing: Direct3D 11
     Asynchronous Pan/Zoom: none
     WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000ceb9)

EGL_VERSION: 1.5 (ANGLE 2.1.14225 git hash: 3778168311ca) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control

     WebGL 1 Driver Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 730 Direct3D11 vs_5_0 ps_5_0)
     WebGL 1 Driver Version: OpenGL ES 2.0.0 (ANGLE 2.1.14225 git hash: 3778168311ca)
     WebGL 1 Driver Extensions: GL_ANGLE_base_vertex_base_instance GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_no_error GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_WEBGL_video_texture
     WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
     WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000ceb9)

EGL_VERSION: 1.5 (ANGLE 2.1.14225 git hash: 3778168311ca) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control

     WebGL 2 Driver Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 730 Direct3D11 vs_5_0 ps_5_0)
     WebGL 2 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.14225 git hash: 3778168311ca)
     WebGL 2 Driver Extensions: GL_ANGLE_base_vertex_base_instance GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_buffers_indexed GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_no_error GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_buffers_indexed GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_OVR_multiview GL_OVR_multiview2 GL_WEBGL_video_texture
     WebGL 2 Extensions: EXT_color_buffer_float EXT_float_blend EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_texture_float_linear OVR_multiview2 WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
     Direct2D: true
     Off Main Thread Painting Enabled: true
     Off Main Thread Painting Worker Count: 3
     Target Frame Rate: 60
     DirectWrite: true (6.2.9200.22902)

     GPU #1
     Active: Yes
     Description: NVIDIA GeForce GT 730
     Vendor ID: 0x10de
     Device ID: 0x1287
     Driver Version: 23.21.13.9135
     Driver Date: 3-23-2018
     Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
     Subsys ID: 00000000
     RAM: 2048

     GPU #2
     Active: No
     RAM: 0

     Diagnostics
     AzureCanvasBackend: direct2d 1.1
     AzureContentBackend: direct2d 1.1
     AzureFallbackCanvasBackend: skia
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     Display0: 1920x1080@60Hz
     DisplayCount: 1
     ClearType Parameters: Gamma: 1.8 Pixel Structure: BGR ClearType Level: 100 Enhanced Contrast: 50

     Decision Log
     GPU_PROCESS: unavailable by default: Multi-process mode is not enabled
     WEBRENDER: opt-in by default: WebRender is an opt-in featureunavailable-no-gpu-process by runtime: GPU Process is disabled
     WEBRENDER_QUALIFIED: blacklisted by env: No qualified hardware
     WEBRENDER_COMPOSITOR: blacklisted by env: Blacklisted by gfxInfounavailable by runtime: No DirectComposition usage
     WEBRENDER_ANGLE: opt-in by default: WebRender ANGLE is an opt-in feature
     WEBRENDER_DCOMP_PRESENT: opt-in by default: WebRender DirectComposition is an opt-in feature
     ADVANCED_LAYERS: available by user: Enabled for Windows 7 via user-preferenceBlocklisted due to known issuesbug 1419264
     WEBGPU: disabled by default: Disabled by defaultblocked by runtime: WebGPU can only be enabled in nightly

   Crash Guard Disabled Features

   Workarounds

   Failure Log

 Media

     Audio Backend: wasapi
     Max Channels: 2
     Preferred Sample Rate: 48000
     Roundtrip latency (standard deviation): 25.19ms (0.08)

     Output Devices

       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency

       NVIDIA Output (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0051&SUBSYS_14628A9F&REV_1001\5&13bf9b54&0&0001
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0

       Realtek Digital Output(Optical) (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1458A002&REV_1003\4&13cbea25&0&0001
       Enabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       144 - 480

       Speakers (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1458A002&REV_1003\4&13cbea25&0&0001
       Enabled
       All
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       144 - 480

       NVIDIA Output (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0051&SUBSYS_14628A9F&REV_1001\5&13bf9b54&0&0001
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0

       Realtek Digital Output (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1458A002&REV_1003\4&13cbea25&0&0001
       Enabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       144 - 480

     Media Capabilities

     Enumerate database

     Input Devices

       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency

       Front (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1458A002&REV_1003\4&13cbea25&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Stereo Mix (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1458A002&REV_1003\4&13cbea25&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0

       Rear Pink In (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1458A002&REV_1003\4&13cbea25&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Side (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1458A002&REV_1003\4&13cbea25&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Rear Green In (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1458A002&REV_1003\4&13cbea25&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Subwoofer (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1458A002&REV_1003\4&13cbea25&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Center (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1458A002&REV_1003\4&13cbea25&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Front Green In (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1458A002&REV_1003\4&13cbea25&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Microphone (USB Microphone)
       USB\VID_2034&PID_0105&MI_00\7&4a4ba9&0&0000
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0

       Microphone (Lihappe8 Webcam L4085A2SN)
       USB\VID_1E2F&PID_9731&MI_02\8&8fbdfda&0&0002
       Enabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 44100, support: 44100 - 44100
       133 - 441

       Front Pink In (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1458A002&REV_1003\4&13cbea25&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Internal AUX Jack (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0051&SUBSYS_14628A9F&REV_1001\5&13bf9b54&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Line In (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1458A002&REV_1003\4&13cbea25&0&0001
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0

       Rear Blue In (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1458A002&REV_1003\4&13cbea25&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Microphone (2- Lihappe8 Webcam L4085A2SN)
       USB\VID_1E2F&PID_9731&MI_02\8&1111d97f&0&0002
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 44100, support: 44100 - 44100
       0 - 0

       Rear (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1458A002&REV_1003\4&13cbea25&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Internal AUX Jack (NVIDIA High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10DE&DEV_0051&SUBSYS_14628A9F&REV_1001\5&13bf9b54&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0

       Microphone (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1458A002&REV_1003\4&13cbea25&0&0001
       Enabled
       All
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       144 - 480

 Important Modified Preferences

   accessibility.typeaheadfind.flashBar: 0
   browser.cache.disk.amount_written: 548059
   browser.cache.disk.capacity: 1048576
   browser.cache.disk.filesystem_reported: 1
   browser.cache.disk.smart_size_cached_value: 358400
   browser.cache.disk.smart_size.first_run: false
   browser.cache.disk.smart_size.use_old_max: false
   browser.display.use_document_fonts: 0
   browser.search.region: US
   dom.apps.lastUpdate.buildID: 20160901155122
   dom.apps.lastUpdate.mstone: 49.0
   dom.apps.reset-permissions: true
   dom.max_chrome_script_run_time: 0
   extensions.lastAppVersion: 78.9.1
   font.internaluseonly.changed: true
   font.minimum-size.x-western: 12
   font.name.monospace.el: Consolas
   font.name.monospace.tr: Consolas
   font.name.monospace.x-baltic: Consolas
   font.name.monospace.x-central-euro: Consolas
   font.name.monospace.x-cyrillic: Consolas
   font.name.monospace.x-unicode: Consolas
   font.name.monospace.x-western: Consolas
   font.name.sans-serif.el: Calibri
   font.name.sans-serif.tr: Calibri
   font.name.sans-serif.x-baltic: Calibri
   font.name.sans-serif.x-central-euro: Calibri
   font.name.sans-serif.x-cyrillic: Calibri
   font.name.sans-serif.x-unicode: Calibri
   font.name.sans-serif.x-western: Verdana
   font.name.serif.el: Cambria
   font.name.serif.tr: Cambria
   font.name.serif.x-baltic: Cambria
   font.name.serif.x-central-euro: Cambria
   font.name.serif.x-cyrillic: Cambria
   font.name.serif.x-unicode: Cambria
   font.name.serif.x-western: Cambria
   font.size.fixed.el: 14
   font.size.fixed.tr: 14
   font.size.fixed.x-baltic: 14
   font.size.fixed.x-central-euro: 14
   font.size.fixed.x-cyrillic: 14
   font.size.fixed.x-unicode: 14
   font.size.fixed.x-western: 12
   font.size.variable.el: 17
   font.size.variable.tr: 17
   font.size.variable.x-baltic: 17
   font.size.variable.x-central-euro: 17
   font.size.variable.x-cyrillic: 17
   font.size.variable.x-unicode: 17
   font.size.variable.x-western: 12
   gfx.blacklist.suggested-driver-version: 10.6
   gfx.crash-guard.d3d11layers.appVersion: 78.9.1
   gfx.crash-guard.d3d11layers.deviceID: 0x1287
   gfx.crash-guard.d3d11layers.driverVersion: 23.21.13.9135
   gfx.crash-guard.d3d11layers.feature-d2d: true
   gfx.crash-guard.d3d11layers.feature-d3d11: true
   gfx.crash-guard.status.d3d11layers: 2
   gfx.crash-guard.status.wmfvpxvideo: 2
   gfx.crash-guard.wmfvpxvideo.appVersion: 78.9.1
   gfx.crash-guard.wmfvpxvideo.deviceID: 0x1287
   gfx.crash-guard.wmfvpxvideo.driverVersion: 23.21.13.9135
   gfx.direct3d.last_used_feature_level_idx: 0
   idle.lastDailyNotification: 1622847120
   layers.mlgpu.sanity-test-failed: false
   media.gmp.storage.version.observed: 1
   media.hardware-video-decoding.failed: false
   network.cookie.cookieBehavior: 2
   network.cookie.lifetimePolicy: 1
   network.cookie.prefsMigrated: true
   network.predictor.cleaned-up: true
   places.database.lastMaintenance: 1622760720
   places.history.enabled: false
   places.history.expiration.transient_current_max_pages: 112348
   plugin.importedState: true
   plugin.state.flash: 0
   plugin.state.npctrl: 0
   plugin.state.npepicupdate: 0
   plugin.state.npgoogleupdate: 0
   plugin.state.npitunes: 0
   plugin.state.nppdf: 0
   plugin.state.npqtplugin: 0
   plugin.state.npwatweb: 0
   plugin.state.npystate: 0
   print.print_printer: HP Color LaserJet 2605dn_2605dtn PCL 6
   privacy.donottrackheader.enabled: true
   privacy.purge_trackers.date_in_cookie_database: 0
   security.disable_button.openCertManager: false
   security.remote_settings.crlite_filters.checked: 1622909429
   security.remote_settings.intermediates.checked: 1622909429
   security.sandbox.content.tempDirSuffix: {f554181a-7b85-4b27-a60c-7bcffa6958b5}
   security.sandbox.plugin.tempDirSuffix: {dcea4127-64f5-4553-8b2a-1c32800b0811}
   signon.importedFromSqlite: true
   storage.vacuum.last.index: 1
   storage.vacuum.last.places.sqlite: 1622586825

 Important Locked Preferences

   dom.ipc.processCount.webIsolated: 1
   fission.autostart: false

 Places Database

 Accessibility

   Activated: false
   Prevent Accessibility: 0
   Accessible Handler Used: true
   Accessibility Instantiator:

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.25.1
     4.25.1

     NSS
     3.53.1
     3.53.1

     NSSSMIME
     3.53.1
     3.53.1

     NSSSSL
     3.53.1
     3.53.1

     NSSUTIL
     3.53.1
     3.53.1

 Sandbox

   Content Process Sandbox Level: 0
   Effective Content Process Sandbox Level: 1

 Startup Cache

   Disk Cache Path: C:\Users\Multics\AppData\Local\Thunderbird\Profiles\tpyf1ps6.default\startupCache\startupCache.4.little
   Ignore Disk Cache: false
   Found Disk Cache on Init: true
   Wrote to Disk Cache: false

 Internationalization & Localization

     Application Settings
     Requested Locales: ["en-US"]
     Available Locales: ["en-US"]
     App Locales: ["en-US"]
     Regional Preferences: ["en-US"]
     Default Locale: "en-US"

     Operating System
     System Locales: ["en-US"]
     Regional Preferences: ["en-US"]

troubleshoo

For many years, I've used Thunderbird (now 78.11.0) to email just under 400 clients every weekday morning. Starting June 1, 2021, it refused to send unless I sent to under 100 addresses at a time. How do I get back to sending one email to the 400? I'm not spamming. My clients pay me for my information.

I am getting File Not Found errors whenever I try to open a PDF attachment in TB (version 78.10.2 32 bit). It appears that if you have spaces in the file name it causes a problem, similar to one discussed in older versions of TB. I changed the Action to use PDF Architect 4, and that seems to work, but would like to know how to make it work with Edge also. This is a recent problem that has just started showing up in the last few weeks. If there is a way to make this work, would you please let me know? Or if it is a bug, is there a new version coming out that addresses this? Thanks.

Hello! I am using Thunderbird v. 48.8.0 and up until cca 3-4 months ago I had no problem using Thunderbird for receiving and sending mails from Google Account. But over the night I started to receive errors about receiving the e-mails but had no problems sending them. Since I didn't find any help, I deleted account from Thunderbird and tried to create it from the beginning. But after that I couldn't do that. The error I continue to receive is "wrong mail or wrong pass" but I can log in into Gmail via web with no problems what so ever. I even uninstalled Thunderbird and installed it again. But before new installation, I deleted every file (I could find and I read about on the Internet) connected to the Thunderbird. Nothing helped. I still cannot even create a Gmail account in Thunderbird. I don't know what else to do. Please help because I don't want to use other e-mail client - I am very happy with Thunderbird but this is really annoying. Thank You! Big HELLO from Zagreb, Croatia. Ana

Is there anyway to get Thunderbird to automatically add the subject line when you type the address? I want address A to automatically insert subject B each time I type that address

I had an att.net account on Thunderbird, worked fine up until a couple of weeks ago. Started not accepting password and getting att.net inbound server inaccessible errors. Deleted the account and tried to set up new att.net account using default parameters. Same results. Has att.net change something to their default config and Thunderbird missed it? I can still access (send and receive) my att.net (yahoo) account online so I know it's still active. Thanks, Bill.

I have been having a problem for many months with sending email in the afternoon. Every time I have tried to send emails I get a failure notice with the message "mail server sent an incorrect greeting" followed by a string of letters and numbers presumably providing some information regarding the error. The string changes each time but the error message remains the same. The range of my attempts have been from 12:02 pm to 4:40 pm local time by my computer's clock. I had been a subscriber to Comcast's internet service including email until we moved out of Comcast's service area about 2 1/2 years ago. Although no longer a subscriber Comcast allows continued use of the Comcast.net email service.

I have contacted Comcast on several occasions attempting to resolve the problem (with a very trying telephone tree experience to get to technical support) and get different answers each time I talk to a new technician. One time one of the technician's guaranteed me 100% that he could fix the problem but it would take 60 minutes to reset the logs. The attempt was a 100% failure. My most recent attempt had the technician telling me there was nothing wrong at there end and therefor the problem must be with my ISP or local email client (Thunderbird). Incidentally, my "failed" emails still show up in the sent folder of both my local email client as well as my account online at Comcast. I can also "forward" the sent emails from my online Comcast account to the original intended r3ecipient without any problem. I have given up trying to get Comcast's help.

I'm asking the community if anyone else has had a similar problem and knows of a fix. Could there be a setting or software problem relating to a 12 hour clock as opposed to a 24 hour clock? Any comments or suggestions would be appreciated.

Being a simple private user, I'm not sure if I'm asking the question correctly. So, here's what I would like to do... TB has done a pretty good job of remembering the many emails I mark as junk on my current PC. But I will be installing TB on a new PC shortly, and was wondering if there was a simple way to move that "knowledge" to the new TB installation on the new PC w/o TB having to learn it all over again?

The page at https://support.mozilla.org/en-US/kb/thunderbird-makes-unrequested-connections describes changes that not prevent connections from happening as would be expected.

developer.thunderbird.net give.thunderbird.net support.mozilla.org www.thunderbird.net

Thunderbird 78.10.1 on Linux

How can I make it so Thunderbird only goes to the configured mail server (and maybe OCSP checks)? It would be very beneficial to have that page updated so that those looking for this information know they can rely on it.

I just tried to change the default calendar used for new events in Thunderbird. I selected tools, then the General Tab, then Config Editor at the bottom. I made the changes to the proper keys. I closed the Config editor, and reopened it, and my changes were still there. However, I then closed the Config Editor, and the Options tab, then exited Thunderbird. When I restarted Thunderbird, the changes I made had disappeared. I am not sure what I am missing. Any suggestions? Thanks.

I'm on the latest version. This has happened with TB on multiple laptops (always windows). I've uninstalled and reinstalled in past, I've taken every upgrade, etc.

The pauses are for 30-60 seconds on a modern laptop, where the circle just spins, and windows thinks the app is being unresponsive. I know if I wait long enough it will come back. Any idea what might be going on?

How can I diagnose? I love using TB and desperately want to avoid Outlook, but the frequent hangs when switching windows or coming back to TB, or in the middle of typing a message are misery. There seems to be no action that causes them other than just routine use.

78.10.2 will not allow me to access saved mail from 78.10.1. 78.10.2, instead of updating opend a new account.

I have changed the profile back to the original one and managed to restore all my local folders but can now access the data held in the inbox folders or adress book. Filters are also gone so am now getting volumes of junk every day.

I know the data is there because I can see it using Notepad but I need to access it for business reasons.

Any help would be most appreciated.

Bob

My email service-provider here in Australia is Telstra. This service can be accessed either from Telstra's Webmail site via a browser or via an email client app. I've recently linked Thunderbird 78 to the service, using the IMAP option.

One of the filter options offered by Thunderbird provides for the automatic deletion of an incoming email if it has certain words included in the subject heading. I have found that this filter can be bypassed by the simple trick of including one or more emojis in the subject heading. Scammers appear to be aware of this dodge, because some types of phishing emails I've been getting have subject heading which always start with the same words but also include a number of emojis, which like the sender's addresses, differ from one case to the next.

I suppose that if I repeatedly tag such phishing emails as spam, Thunderbird will eventually learn to shunt them straight into the junk folder. Nevertheless, the issue I've described does seem to represent a loophole in the app's defenses, and which ought to receive attention. I lack the technical expertise to judge whether this issue should be regarded as a bug in Thunderbird, or whether it perhaps has arisen just with the particular service-provider. I mention this latter possibility because the setting options on Telstra's Webmail site also include provision for the same type of inbox-management rule, and it too is fooled by the emoji trick.

Any helpful comments or feedback would be appreciated.