Thunderbird Support Forum

After upgrade to 78.10 unable to receive email. Keep getting error message connection to pop server timed out. Just upgraded to 78.11.0 - same problem Running Windows 10

My mail from Time Warner/Spectrum has stopped on Thunderbird. When I try to retrieve my e-mails, I "time out". Have the settings changed and/or how do I fix the problem? I can send e-mails from Thunderbird and retrieve them via internet just not on Thunderbird.

Jag hittar inte inställningar skräppost, spam. Vissa mail försvinner och dyker upp i spam några dagar senare, det är inte bra då man måste svara direkt. Hur stänger man av spam-funktionen. Jag vill radera allt själv?

Hi,

Could someone inform me about how to insert a non-breaking space (necessary for a bankaccount number) in Thunderbird? I am on Windows 10 and tried several options, like Ctrl+Shift+Space, or use   or with the Windows option to insert 'special signs', but nothing worked.

Thanks!

Is there a known issue with attaching .docx files in Thunderbird? TB freezes every time I try to attach one. I finally re-saved it as a .doc file and was able to send it with no problem.

I am getting an error message when trying to reply to one and only one email address that says the following:

Sending of the message failed. The Outgoing server (SMTP) smtpauth.earthlink.net does not seem to support encrypted passwords. If you just set up the account, try changing the 'Authentication method' in 'Account settings | Outgoing server (SMTP)' to 'Normal password'.

No other incoming email does this when I reply to them. Is it me or is it the other party that has set something different? My Earthlink account is set to normal password already. Many thanks. Love the program.

Jerry Traver

I use Thunderbird with 4 email accounts. All use IMAP. I have three usernames, let us use name1 and name2 and name3, and 3 providers, let us use prov1 and prov2 and prov3. My email accounts, therefore, are name1@prov1.com, name2@prov1.com, name1@prov2.com, and name3@prov3.com. Provider 3 is hosted at gmail.com. Accounts name1@prov1.com, name2@prov1.com, and name1@prov2.com all work as expected. Each of these accounts sends and copies outbound mail to their respective sent folder and receives inbound mail to their respective inbox. While name3@prov3.com sends and copies outbound mail to its sent folder, inbound mail is inexplicably directed to the inbox of name1@prov1.com! Mail does not even briefly flicker in Gmail. I can manually move an email to the proper account in Thunderbird but that is incomplete. The mail disappears from the account in Thunderbird but the IMAP server at prov1 retains a copy that no longer replicates to Thunderbird. The mail, when moved in Thunderbird to the correct account, places the mail in the correct account in Thunderbird and places the mail on the IMAP server of Gmail. How do I get Thunderbird to receive mail for name3@prov3.com in the correct inbox?

Windows 10, My TB generally has worked perfectly for years, but now I'm getting this issue where new messages arrived in bold, and even after they are read, they stay bold. I looked online, but couldn't find what they were talking about (they suggested go to Display settings. There is no such setting that I can find, and I really looked. Thanks for any help; it's a pain having to right click every message to shut off bold.

Help!!!

I have several large .mbox files (two are 89 GB and one is 60GB). Thunderbird 'hangs up' before completing the import. It has no issue importing smaller .mbox files.

Although I am working at a solution whereby I limit the size of the mbox files being exported, a solution is not forthcoming. These are Gmail accounts by the way. I have tried completing the export using Google Workspaces' Data Export Tool and well as Google Takeout (which suggests it will limit the size of the mbox exports, however, this feature appears not to actually function).

Why does Thunderbird hang up with larger .mbox files? Is is a system resources issue? What are some things I can try?

Thanks, Kim

There appears to be no way to do this -- unless anyone has figured it out.

That is, Thunderbird operates its own junk folder.

But my service provider has a spam folder. I would like to create a spam folder and map it to that folder, preserving the POP3 settings I use -- the same as I map my inbox to the server.

Does anyone know how to do this?

Thank you.

I am hesitant to allow the new version of Thunderbird to compact the files (something I did easily in previous versions). The message indicates it will delete files marked for deletion (moved to the trash container?) and I would like be able to recall files I accidently delete. I use to allow file compaction and the trash folder would not be emptied, is this still the case? I would go through the trash folder every 30 to 60 days and delete the 30 to 45 days worth knowing I they were no longer needed. I have read many of the threads pertaining to compaction and I still cannot find an answer to this question.

Thank You for your time and effort in this issue. -Mark-

Was running 78.10.0. After the update to 78.10.1 and restart, I was prompted to "Set Up Your Existing Email Address" and a "Welcome to Mozilla Thunderbird" screen consistent with a first time start or new install. I've been using Thunderbird on this system since 2012 (yes, it still works!) with multiple email accounts (7 or 8 currently configured) and tens of thousands of emails.

I've dug into various support and forum posts which seem to point to Thunderbird using a default/empty Profile instead of the existing Profile. The about:profiles page only lists one profile (default) and doesn't have another, previous, or existing profile listed to select (presumably with my data). When I follow the path to the folders containing my profile data, it has an appropriate number of subfolders (mail and IMAP) with folder names corresponding to the correct email providers (gmail, Comcast, etc.) consistent with my existing accounts. File sizes also consistent with data still existing in these files/folders.

I believe all my data does still exist in this (default) Profile, but Thunderbird doesn't seem to recognize, acknowledge, or load any of the email accounts, folders, and data in the profile folders.

What broke in this update? And/or, what do I need to do to nudge Thunderbird to see this as the existing Profile (with data) instead of a new, empty, default Profile? All the data appears to be there, but Thunderbird loads as if all my data, accounts, emails, folders, address books, etc. are all gone. Thunderbird acts as though I've lost everything after the upgrade (or never had it to begin with), but I suspect there is some pointer in an ini file or such that no longer references the data in the profile. Where do I go to fix this? Or is there an update pending which will fix this bug and point back to the existing data in the Profile?

I've tried restarting into Safe Mode with Add-ons disabled, but it still sees this as an empty, default Profile.

Name Thunderbird Version 78.10.1 Build ID 20210503211912 Distribution ID Update Folder C:\ProgramData\Mozilla\updates\8216C80C92C4E828 Update History Thunderbird 78.10.1 (20210503211912) Installed on: May 11, 2021, 11:06:44 AM

               Thunderbird 78.10.0 (20210415215055) Installed on: April 25, 2021, 4:29:53 PM
               Thunderbird 78.9.1 (20210406220621) Installed on: April 11, 2021, 4:35:57 PM
               etc...

Update Channel release User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:78.0) Gecko/20100101 Thunderbird/78.10.1 OS Windows_NT 10.0 Application Binary C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe

78.10.1 installed on May 11th, but I hadn't reopened Thunderbird until today (May 25th = handling much of email from my phone; come back to Thunderbird for composing longer messages or attaching files, etc.).

Hello... I regularly need to insert bullet points into my emails. I do not use paragraph spacing but whenever I put in bullet points into my email, all the text after the bullet point section is double space/paragraph spacing and I cannot change it back to 'Body Text'

I have tried the 'uncheck the checkbox 'Use paragraph format instead of Body Text by default' - it does not work.

Please advise, thank you.

For many years, I've used Thunderbird (now 78.11.0) to email just under 400 clients every weekday morning. Starting June 1, 2021, it refused to send unless I sent to under 100 addresses at a time. How do I get back to sending one email to the 400? I'm not spamming. My clients pay me for my information.

I'm on the latest version. This has happened with TB on multiple laptops (always windows). I've uninstalled and reinstalled in past, I've taken every upgrade, etc.

The pauses are for 30-60 seconds on a modern laptop, where the circle just spins, and windows thinks the app is being unresponsive. I know if I wait long enough it will come back. Any idea what might be going on?

How can I diagnose? I love using TB and desperately want to avoid Outlook, but the frequent hangs when switching windows or coming back to TB, or in the middle of typing a message are misery. There seems to be no action that causes them other than just routine use.

dear community, i have a problem with checking email for a while now. From one day to the next, the error message "The retrieval of the mail from the mail server has timed out" appears when the mail is retrieved. I would like to add that no changes were made to programs or new installations. Thunderbird worked perfectly for 5 years. Where is the mistake? I ask for help. Thank you in advance. Best regards