settings

My Windstream.net account was having problems in that I was not getting email from my windstream.net account even though they were coming to my web email.. I went to s… (read more)

My Windstream.net account was having problems in that I was not getting email from my windstream.net account even though they were coming to my web email..

I went to settings and didn't understand what I was filling out and ended up setting up a whole new account with the ending of IMAP. I am now getting double messages. I tried to eliminate the second account but can't figure out how to do that. Please advise.

Thank you. Mary Ann Zimmer. mzimmer@windstream.net

Asked by mzimmer2 6 months ago

Last reply by david 6 months ago

Recovering emails

I emptied all my emails in error from my “Trash” (that I had deleted from my Sent folder). I realize that I need these emails. Can anyone at your end retrieve and restore… (read more)

I emptied all my emails in error from my “Trash” (that I had deleted from my Sent folder). I realize that I need these emails. Can anyone at your end retrieve and restore them to my “Sent” folder? Thank you. Fiona B

Asked by fiofio 6 months ago

Last reply by david 6 months ago

"2FA" vs "Open PGP key" vs "S-MIME certificat"

Hello, I want to install a lock on my mailbox. I thought two factor authentication is the best way to do so. However, I do not see any info about 2fa and Thunderbird. W… (read more)

Hello,

I want to install a lock on my mailbox. I thought two factor authentication is the best way to do so. However, I do not see any info about 2fa and Thunderbird. What I do see is: info about Open PGP key and S-MIME certificats to encrypt messages. I think both adds to security, however, it appears to me that the 2fa is the real lock and encrypting messages is useful in case the lock hasn't worked well: the messages can be read by a third person, but not understood. Is that right? And do I understand it correctly that there's no 2FA option for thunderbird? Is encrypting messages as safe and convenient as 2FA?

Hopefully someone could help me out...I'm a non-techie as you might already assume;), hopefully this can be taken into account..

Thanks! Simone

Asked by simone33 6 months ago

Last reply by jscher2000 - Support Volunteer 6 months ago

Can't send out Emails

While I received emails without problem, I can not send any out! This just happened within a day. Is this another of your "updates"??? I have check SMPT and all is goo… (read more)

While I received emails without problem, I can not send any out! This just happened within a day. Is this another of your "updates"??? I have check SMPT and all is good there. I wish you guys would leave well enough alone. Especially this time of the year!

Asked by jgibbons2 6 months ago

Last reply by sfhowes 6 months ago

Calendar showing too many weeks

I'm not sure exactly when it happened, but pretty recently, my calendar started showing 6 weeks (in 6 rows) instead of less (I think it was 4). How do I show less weeks … (read more)

I'm not sure exactly when it happened, but pretty recently, my calendar started showing 6 weeks (in 6 rows) instead of less (I think it was 4).

How do I show less weeks at once (so more of each day's pane is bigger and shows more of itself), like it used to be?

I have Thunderbird for Mac v 115.6.0

Thanks, Ted

Asked by ted939 5 months ago

Last reply by sfhowes 5 months ago

Unable to access my Gmail accounts

Since 'upgrading' to the Supernova version, I have multiplying problems. I have 3 gmail accounts, all of which I used to be able to access through Tbird. Nice and easy!… (read more)

Since 'upgrading' to the Supernova version, I have multiplying problems. I have 3 gmail accounts, all of which I used to be able to access through Tbird. Nice and easy! I use POP, not IMAP. Very soon after loading one of the 115 versions, I lost access to one of my accounts. That was some weeks ago now. I tried deleting the account from Tbird and then re-adding it. I got an error message from Google. I have tried it MANY times with the same result, and so can no longer access it via Tbird. I have needed to access direct online via Chrome and Gmail and copy to one of my other gmail accounts which Tbird DOES read OK. Now a second account is experiencing the same problem. I have not deleted it from Tbird, as I don't want the same fiasco again. BUT, every few minutes, as Tbird checks my emails, I get a login window which I complete – which produces the same Google error message. This means that Tbird no longer accesses THAT email account, either. I now have only one Gmail account that Tbird can access, and I am concerned that that one may also fail. I SHOULD PREFER TO REVERT TO THE TBIRD VERSION WHICH IMMEDIATELY PRECEDED THE FIRST 'SUPERNOVA'. As far as I can see, Supernova is a disaster. There are other minor frustrations with it, which were not there before. I have a LOT of information stored in many folders and sub-folders, which previous Tbird versions handled well. Supernova is still OK with them, but I want to be sure to preserve all that information if I need to delete Tbird in order to revert to an earlier (and therefore reliable!) version.

Asked by blackberrylane.co.uk 6 months ago

Last reply by sfhowes 5 months ago

Issue with sending messages.

Good morning, I am experiencing an issue with the functioning of my mailbox. New messages are not being displayed in my inbox. Additionally, when I attempt to send a new… (read more)

Good morning,

I am experiencing an issue with the functioning of my mailbox. New messages are not being displayed in my inbox. Additionally, when I attempt to send a new message, an error message appears indicating a connection issue with s30.cyber-folks.pl, followed by a notification that the sending has failed. I kindly request an urgent verification of this problem.

Thank you.

Asked by agnieszka.markocka 5 months ago

Last reply by sfhowes 5 months ago

Could not connect to server news; the connection was refused

Hello, Within the past week or so, whenever I download my email, I then get a little dialog box telling me that "Could not connect to server news; the connection was ref… (read more)

Hello,

Within the past week or so, whenever I download my email, I then get a little dialog box telling me that "Could not connect to server news; the connection was refused", and then asking me to enter my username and password. This is something new.

Once upon a time I did subscribe to some newsgroups; I haven't looked at them in years.

I can download email, but have no need to access the news server. I deleted the sub-folders nested within the news server, but I still get that dialog box.

I looked at my settings, but am unable to determine how to stop tbird from polling the news-server.

Asked by phurwitz 6 months ago

Last reply by david 5 months ago

Thunderbird profile stopped downloading e-mails from server for several months but I can't find the solution

I've been using Thunderbird for more than 15 years. Last year, it suddenly stopped downloading e-mails with a message about sending password information to the server, b… (read more)

I've been using Thunderbird for more than 15 years. Last year, it suddenly stopped downloading e-mails with a message about sending password information to the server, but then does nothing. I tried various privacy and server settings but nothing worked. However, Thunderbird works fine on another laptop. Now I've migrated to a new PC, was able to copy the profile over to the new PC but the problem persists. At the same time, a different profile on the new PC works fine. I read something online about a popstate file that might be causing the server to not respond, but even deleting that did nothing. Another thought I've had is to move all the old email to the new profile, but everything I've read online talks about moving the entire profile which I have done but the problem remains the same. Old profile has all the old e-mails but doesn't get any new ones, and the new profile downloads the new incoming e-mails but of course doesn't have the old e-mails.

Asked by Joe Huang 5 months ago

Last reply by sfhowes 5 months ago

Thunderbird interface with the ISP I use for email

For many years I have had an email account with Great Basin Internet Services in Reno, Nevada (I used to live in Reno). For the last 15 or so years I have used Thunderbi… (read more)

For many years I have had an email account with Great Basin Internet Services in Reno, Nevada (I used to live in Reno). For the last 15 or so years I have used Thunderbird on my computer to retrieve my emails from GBIS to read on my computer, store, forward, etc. On Tuesday 12/19/2023 around 10 A.M. I stopped receiving my emails on my computer and also on my smartphone (Galaxy S 8). I spoke to the GBIS tech people and they say that my account is working fine on their end so they suggested contacting Thunderbird to see what changed that might be causing my emails to not download properly from the GBIS account. So I am looking for some direction as to what may have been changed to stop the emails from coming to Thunderbird. Obviously I can't receive any emails right now. You can text me however. Mike Kimball [removed phone# from public support forum] (phone and text)

Asked by Mike 5 months ago

Last reply by sfhowes 5 months ago

Can't send emails

I am getting the following message when I try to send an email. Nothing has changed in my settings but I did access my email via my phone last night (which I seldom do):… (read more)

I am getting the following message when I try to send an email. Nothing has changed in my settings but I did access my email via my phone last night (which I seldom do):

Sending of the message failed. An error occurred while sending mail. The mail server responded: <garyshook@roadrunner.com> sender rejected. The email address you are sending as must match the email address you used to auth. Please check your SMTP settings. AUP#Out-1500. Please verify that your email address is correct in your account settings and try again.

I have no idea what to do.. looked in settings but was lost. Any help appreciated.

Asked by garyshook 5 months ago

Last reply by david 5 months ago

different font sizes

I am trying to get a constant font size on all screens ; have gone into settings and account settings; the problem I am finding is that there are various paths that … (read more)

I am trying to get a constant font size on all screens ; have gone into settings and account settings; the problem I am finding is that there are various paths that tend to be confusing for trying to have a constant one style or "font" for all screens ; have tried day after day to achieve, and there has to be something I am not doing; is providing a telephone or email for someone to help me?

Asked by ronaldstone1 5 months ago

Last reply by david 5 months ago