Thunderbird Community Forum

My old provider has stopped supporting my old email address and I have changed to a gmail address. How do I remove the IMAP and smtp settings etc for my old email address? Also remove all trace of that unwanted old address please?

I have closed my Rogers account and have opened a Wightman account. Before I closed the Rogers account I downloaded Thunderbird and transferred my e mails and contacts to Thunderbird. To do that I had to put in my Rogers address. Now, when I open Thunderbird or try to send a message from Thunderbird, a pop up asks me to sign in to the old Rogers account. As this account is no longer active I cannot use Thunderbird. I have tried to change the information from Thunderbird E mail but cannot get it to change. My new e mail address is martinwea@wightman.ca Please help me to make Thunderbird work properly! Martin

Hello,

I couldn't find the right keywords to find the answer in either Google or this Q&A forum.

I added a new email account, but didn't write down how to get its folder to be hidden so "Tunderbird" is the only folder that is shown in the left hand-side tree.

Restarting TB didn't help, and it's not obvious while going through the different settings.

Thank you.

I'm using Thunderbird from a little time anmd I have a problem with "Unified Folders" After installing it, I added my 10 accounts one by one and found out a problem. Simply Thunderbird doesn't want more than 1 "yahoo" account. I can enter even 15 accounts and Thunderbird can manage all the accounts with "Unified Folders" without problems and I see all the accounts. But if I were to add another "yahoo" account, Thunderbird no longer handles it with "Unified Folders". In fact it disappears and I only see it again if I activate "All Folders". I can't understand why. Maybe I need to setup something on yahoo? Can I solve this problem? Thanks PS: I speak italian.

I used to be able to reorder email accounts using drag and drop but it doesn't work any more. How is it done now?

Another answer said the order was set in prefs.js. If I remember from Windows 95, that was a configuration file? Where will I find it on Windows 11?

The problem has arisen because I have had to change my main Google account. A gamer (I suspect) wrote a bot taking money from my Google Play account. In resolving that, I created another account so I could abandon the other. However Google security saw my behaviour as suspicious. My "appeal" was upheld, but creating the account again on Thunderbird didn't trigger the security popups. The only way I could do that was to force the account manually. That put it after Local Folders, which I usually want open.

[Tried to make 'after' italic - don't get how it works, sorry.]

I am De-Googling. My Gmail is still active but I turned off Thunderbird access via Google settings. I then proceeded to make vast changes to Gmail folder structure, labels, etc. because I mistakenly thought it was a good idea to start cleaning before I thought it all through. I went to Thunderbird to check for an email I deleted and realized it's going to prompt me to log in every time I open the app. I went looking for a solution and found out Thunderbird isn't set up for me to archive in this way. But can I?

I still have the Gmail account and will for some time as it was my main account for decades. I can connect it back to Thunderbird but I do not want any changes to folders or labels email location when I link it back up?

Is this possible?

If not, how do I move the account as it exists on Thunderbird so I have a usable offline account that will represent what I had before my mistakes? Thanks for your help

HI Thunderbird updated on 1/4/26 and as a result I had to sign in to my client again. My emails used to save to IMAP and now they save to POP3 as a result there is nothing at all just the current emails in the inbox. I have googled a fix but they don't work. It has also changed the layout which I can't seem to change back. I was wondering if there is a way to fix everything as I have lost all my emil folders that were saved. Thanks for the help Wayne

Hi,

My computer crashed, and when it came back up I'm unable to locater any of my folders in Thunderbird. THis is a HUGE problem for me, as I have SO MUCH stored in the folders there. When I close and restart Thunderbird, it asks me to "Set Up Your Exising Email Address" Blow that it says, "To use your current email address fill in your credentials. Thunderbird will automatically search for a working and recommended server configuration."

So, I think it's treating me like I don't have an account, but I can see my address book with like 4,200 contacts in there.

Please help! Thanks so much in advance.

Danny

My profile did previously work with news.eternal-september.org, although I very rarely used NNTP. The last active use might have been as long as July or August 2023.

A few days ago I added news.gmane.io, it did not appear in the sidebar.

news.eternal-september.org:

• was originally in the sidebar, and responsive
• is not in the sidebar after removing then re-adding the account.

Can anyone reproduce this issue?

Environment

Thunderbird 140.0.1 (64-bit) on Kubuntu 25.10. Neither Flatpak nor Snap; my configured software sources include packages.mozilla.org/apt/ for deb.

/etc/apt/trusted.gpg.d/packages.mozilla.org.asc exists.

The profile was previously used on FreeBSD 15.0-CURRENT, if that's relevant.

Mozilla automatically put in the necessary info for an xfinity email account and said it was accepted, but I don't see the second account in my email program. Can you help?

Hello, Thunderbird has already imported my Hotmail account. How do I import my Outlook.com account? It was offered to me the first time, to add another one but for some reason, I could not. Thanks

I downloaded Thunderbird but I cannot find the login page that asks for 1) Name 2)Email address 3)Password

4)Protocol 5)Server 6)Port 7)SSI 8)SSL

How do I get to the login page? I thank you in advance for your help.

Hello,

I am in the process of linking my mail account via Thunderbird on my computer. However, I can no longer see my normal folder structure. However, if I link my account via my Android phone using the Thunderbird app, I have the option of selecting so-called special folders (see attachment screenshot 1). If I then select INBOX, my usual folder structure can be accessed again in the linked mail account on my phone (screenshot 2). Why don't I have this option in Thunderbird on my computer? Perhaps I thought I was using an outdated version of Thunderbird on my computer, but I cannot see the version number and cannot check whether I can update Thunderbird or not.

Best regards, Dr. Jan-Christian Raabe

I downloaded Thunderbird and am still getting Outlook emails in the T-bird app? I feel like I'm missing something or doing something wrong. Does this mean I cannot cancel my MS Office 365? TIA Linda Sorry, I don't know how to read the Thunderbird version, but it updated as soon as I opened it today.

1.Recently, while trying to modify my account settings, I found that the “Add Account” function in the upper-right corner gets stuck on the loading spinner after submitting the information. It never finishes or stops, and unlike the first time I set it up, there’s no option to manually add an account anymore. （近期因帳戶設定須修正，發現右上的「新增帳戶」功能在輸入完資料後送出，會一直卡在轉圈圈畫面，也無法終止，也不像第一次那樣有手動新增的選項。）

2.Even after uninstalling and reinstalling the program, all previous data still remained. Fortunately, after checking with ChatGPT, I learned that I had to manually clear the files under the “APPDATA” directory to completely remove them. （移除重裝後，原先資料仍然存在。好在詢問 ChatGPT 後才知道必須手動清除 APPDATA 資料夾下的內容，才能徹底移除。）

— Translated by ChatGPT

I have 2 email accounts on TB. Well, 3 if you count the Plusnet one being set up for IMAP and POP3. This email has been my main one forever, but Plusnet have sold it off to an independent company, which I've opted out of as it will become a paid service after 2 yrs. Both IMAP & POP 3 are set as my default email & I want to change it to my Yahoo email that I only set up on POP3.

My 1st Q. is: I can see the red delete button next to the default notice in Settings. Does this just stop the email being my default or will it delete the account entirely? I don't seem able to make the Yahoo account my default without undoing the default settings for Plusnet first (makes sense). But just want to be sure.

Q.2: Since setting up Yahoo email on TB, I noticed that while all my Inbox messages remain when downloaded on my PC, the Sent messages are being deleted to leave only the most recent (currently) 11 messages, like it is if I log in online to Yahoo webmail. Does this mean I need to configure it to IMAP as well to make sure nothing is deleted from my PC?

Eventually, I want to delete the Plusnet accounts entirely from TB. Although I am still receiving emails sent to this address, which is still quite useful, I cannot use it to send or reply to these emails. Also, since the sell off I've been receiving unprecedented amounts of spam/scam emails, especially to my iPhone (TB isn't set up on my phone).