Thunderbird Support Forum

I have noticed that several of my e-mails from Gmail are not downloading into my Thunderbird. It's e-mails that WERE coming over fine months ago (ex. Discover statement, utility bill). They are not going Thunderbird spam or Gmail spam. I can see them in Gmail when I log in there. I hit "get messages" and they still don't come. I've added the e-mail addresses to my contacts, but it still doesn't work. Anyone have any ideas?

I've been a power user of Thunderbird for many years now, and this is the first time I've come across this issue.

Suddenly yesterday, without warning, the display of messages in my Inbox have vanished.

The mail items are still there. When I click or use my arrow buttons to move up or down, the preview display pane correctly shows the emails.

When I reply, the emails look normal as well.

Other folders render correctly. It's just the Inbox.

I restarted the program, then shut down and rebooted my laptop. Has not resolved the issue.

More info:

 Application Basics

   Name: Thunderbird
   Version: 91.8.1
   Build ID: 20220413002405
   Distribution ID:

   Update Channel: release
   User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:91.0) Gecko/20100101 Thunderbird/91.8.1
   OS: Darwin 21.3.0 Darwin Kernel Version 21.3.0: Wed Jan  5 21:37:58 PST 2022; root:xnu-8019.80.24~20/RELEASE_ARM64_T6000
   Rosetta Translated: false

   Multiprocess Windows: 0/0
   Fission Windows: 0/0
             Disabled by default
   Remote Processes: 1
   Enterprise Policies: Inactive
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false

 Mail and News Accounts

   account2:
     INCOMING: account2, , (pop3) mail.firecrackerpr.com:110, 0, passwordCleartext
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

Hi

Is it possible to use some managment tool in corporate network of Thunderbird Clients? We have clients in our company deployed with one version when reinstalling workstations. As Thunderbird can be set so that it does not download the update, it is still in a state where at least it asks and the user clicks on it. The question is that is it possible to do this in some software or update center??? The point ist we dont have the control over the clients updates. We wont to release these updates for the whole company when we agree not when the users do so by accident. What often happens to us, the versions are then different and we would like to have it under control.

Imagine we replace 100 workstations a year. The version is the same. Time will pass and in 3 months it will be a mess. Is there any way to keep it in order ??? Tips on how to keep one version in a large network and then do a massive update on 100+ workstations.

This mess of various versions then causes a problem for users with different views and unnecessary problems in managing clients for administrators in our company. When we know that version 80 is good and then that 85 is good again or does not cause any problem in our environment after the tests. Then we will deploy it for everyone.

Thank you for your help Lubomir

Apparently since version 91, I have an issue with Virtual Folders.

Current version is 91.3.0

In my "Sent" virtual folder, messages sent by Gmail do not appear in the overview list.

I tried to clarify the issue: - the messages sent through my Gmail accounts do not appear in the summary list, but they appear in the detailed folders - this problem concerns all my Gmail accounts and no other accounts (laposte.net, me.com). - this problem only concerns the SENT virtual folder, not the other virtual folders - I can make all the messages sent to reappear correctly, by going to the properties of the virtual folder, then "choose" and ticking the right folders. But when I quit Thunderbird and come back, the messages no longer appear (and the checkmarks for those folders have disappeared). - I arrive at the same result by deleting in the data of Thunderbird the folder "smart mailboxes" and the file "VirtualFolders.dat": at the first launch everything works, at the second one again, the unified view for the Gmail accounts is lost (and Gmail mailboxes do not appear in the VirtualFolders.dat file, section Sent ". They appear in all other sections.) - I deleted and recreated one of my Gmail accounts, without success.

Thanks in advance for your help. Jean-Pierre

Up until March 23 I was able to send Bcc to several people. Yesterday I tried to send Bcc and I get the message "Sending of the message failed.

The message could not be sent using Outgoing server (SMTP) outbound.att.net for an unknown reason. Please verify that your Outgoing server (SMTP) settings are correct and try again." I have checked my outgoing settings and nothing has changed. Even just trying to send to one person with Bcc doesn't work. The mail will go if I use the To: I have two Thunderbird mail accounts and they both give me the same message when sending Bcc. I use Yahoo mail. sbcglobal.net. I have tried deleting the password and when I tried to send the mail it asked for my password. After submitting it I still have the same problem. I even tried changing the SMTP settings. No luck there. I tried the trouble shooting mode and that didn't work. I've tried searching for a solution but didn't have any luck. I'm hoping to get some help on the support site. Thanks for any help.

I got a surprise in TB email this week. When I'm writing a message, the Edit function appears to be corrupted both when I click Edit and when I click on the text I want to edit. No cut, paste, etc. functions appear anymore. What happened? How do I fix this?

I have a client that was until 3 weeks ago using XP and TB. His HDD was dying so rebuilt to W10 and installed TB 91.8.0.

If I copy over the profile, I can get TB to load it and his previous email and accounts appear but I can not collect new mail “the connection with the server was interrupted”. I spoke with the host, Zen, and the account credentials are correct, I can login to web mail. The advice from Zen was to setup the profiles manually and this worked for some reason, I can collect email, however, because the old profile was pop and mail was deleted from the server after a number of days the old mail is sitting in the old profile.

So, the old profile, with old email inside will not collect new mail, commence hours of research. If I set up a new profile, I can get new mail but don’t have access to the old profile and email.

I tried loading the old profile, which will not connect for new mail but does display the old mail, then creating new/existing email accounts to get the new email but I get a new message saying “incoming server already exists”.

I appear to be stuck, I can have the new mail working with no old mail or the old mail visible with no collection of new mail but not both.

Any pointers or help would be much appreciated.

Alan

I've checked other replies to this question but I seem to be having difficulty. My Mac is running 11.6.5 of the OS and version 91.8.1 (64-bit) of Thunderbird. I located the Thunderbird folder on the Mac and copied over my network onto the PC (Downloads folder to start with). The PC is running version 10.0.19043.1645.

I've then gone into C:\Users\Martin\AppData\Roaming and copied and pasted the Thunderbird folder from Downloads into there. Everything transfers successfully. I've gone into C:\Users\Martin\AppData\Roaming\Thunderbird\Profiles\n8bomz85.default and deleted the pkcs11.txt file as posted elsewhere

When I open Thunderbird (91.8.1 on Windows) I'm prompted to setup a new email account. From what I've read, opening up should take me straight into my mail that is currently sitting on my Mac. I'm clearly doing something wrong - can anyone help please?

Whenever I configure in Thunderbird, OAuh2.0 with google, I get the pop up with prefilled account name as soon as starting up or synchronizing, but as soon as I click anything or type anything in the google box, the prefilled name disappears.

Refilling it does not work either, the page / box, just reloads and the (pre)filled name is gone. Logging in at the same time in a web-browser and staying logged in, does not work either. Switching on or off my VPN does not work either, (this has caused major problems in the past, to access my accounts anyway).

Only using "normal password" and the setting "allow unsecured apps" in Google, works as work around However Google is ending the support for this option in a month or so.

I have seen multiple (old) posts about this, but not found the one where my issue of a reloading page without prefilled name occurs..

Please advice, yeah stop using google hehe, no but seriously... wtf.

Win10 Thunderbird 91.8.1 64 bits

I got a new laptop and transferred Thunderbird from old to new computer. Now the font for messages in my inbox is very small. How do I increase the font for the text of messages in my inbox. Was much larger on old PC. I have been able to increase font on messages I send, but can't find anyplace to increase inbox.

1. Some of my emails display BLANK content when opened; since Thunderbird updated with 91.8.0 to my Windows 11 64bit. The header displays correctly but the view screen is blank. I've tried troubleshooting in safemode and disabled any add ons, reset all the display controls and restarted with no success to resolve the problem. I've tried different view modes, Original, Simple HTML and Plain text and still get nothing showing. I've tried to copy the blank screen to clipboard to try different color modes with no luck. Not a problem of White on White text. The message is in there when I check the Message Source, but it does not display in the view. However the original mail does display correctly on my browser when viewed on my ATT email account which forwards to Thunderbird on my computer.

ODD Solution: i just noticed that when I move the email with the BLANK content to TRASH, then that content does display correctly! Then I can move that email back to my INBOX and it displays there correctly. Isn't that crazy? Ha,ha, the quirks of computers are like quarks in quantum mechanics with random results.

2. Some of my email content is displayed under the WRONG HEADER. The email content displayed under the wrong header is usually the content from the prior message. For example I get an email from CVS ok. Then my next Email is from Citibank, but that email displays the content from the prior CVS email. No solution to that as of yet. Are these BUGS in the new release 91.8.0?

TB has been working for years with 2 gmail IMAP accounts and Google calendar. TB has just updated to 91.8 and the gmails and calendar stopped working. I deleted the stored passwords, started TB in troubleshooter mode and re-entered the google passwords.

Google calendar is now working but the 2 gmail accounts still don't work.

I deleted one of the accounts from TB and re created from scratch. Account creation fails with

 Unable to log in at server. Probably wrong configuration username or password.

The other gmail account which I haven't deleted comes up with an authorisation error after entering the google password and allowing access.

I have checked that TB cookies are allowed and javascript is enabled.

I have run out of things to try.

What I don't understand is the calendar is working but gmail isn't even though they use the same Google account and password (and Oauth2).

I am using the latest Thunderbird 91.8.0.8126 and latest Firefox 99.0.1.8136. I am having the same issue as reported in these posts:

https://support.mozilla.org/en-US/questions/1343530 https://support.mozilla.org/en-US/questions/1344530 https://support.mozilla.org/en-US/questions/1350244.

I have 5 Gmail accounts that I manage for different family members. All accounts in Thunderbird access Gmail via IMAP, and are configured to login with OAuth2.

This week, Google removed Thunderbird access from 2 of the accounts, I do not know why. When I login to the accounts via the web in Firefox, Thunderbird was no longer listed under their 3rd party access. The other 3 accounts are fine.

1 of the accounts does not have 2FA enabled. I was able to re-login with Thunderbird when prompted, and I was presented with a window to grant Thunderbird access, which worked, no problem. So Thunderbird's browser was clearly recognized.

But the other account does have 2FA enabled, and that is where the problem lies. Thunderbird prompts for login, and the username and password are accepted, but when I enter the 2FA verification code, Thunderbird presents a window saying "Your browser is not supported anymore. Please update to a more recent one." (https://bugzilla.mozilla.org/show_bug.cgi?id=1677845). There is no option presented to grant access to Thunderbird. Yet, the verification did work, because my primary email receives notification that the account was logged in from a new device.

For the record, the failing 2FA account is managed by Family Link (the other non-2FA account is not). According to https://support.google.com/mail/thread/127545584/, such accounts cannot login to email clients. But that has never been a problem before, and 1 of the other still-working accounts in Thunderbird is also managed by Family Link and works just fine, so that can't be the culprit.

Also, I do have AVG installed with Email Shield enabled, but disabling that makes no difference.

Thunderbird's UserAgent is "Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:91.0) Gecko/20100101 Thunderbird/91.8.0". And yes, cookies are enabled in both Thunderbird and Firefox.

Is there a way to get Thunderbird to use Firefox properly for Gmail login, instead of its own integrated browser?

I know I asked this before but sorry i forgot the answer plus i am on a difference machine is there a way to remove it from the bottom right of the status bar. Thanks

Hi,

I have my Thunderbird 91.8.0 (64-bit) (Fedora 35) setup to use PGP aliases- This worked well quite some weeks. Since a short time (like one week or so) I do encounter a problem:

First when trying to use an alias, thunderbird told me there was no key for encrytion found. So I checked my settings and the profile directory for the .json file containing the alias rules. It was there as expected. Trying to fix the problem I did copy the file, rename it an change the mail.openpgp.alias_rules_file value to the new name. Now it would find the file again but tell me the corresponding public PGP key is missing.

I checked using the Thunderbird integrated OpenPGP Key Manager and indeed the public key for the alias was missing. So I did try to import this key again after downloading and saving it (from https://keys.openpgp.org/) but this always throws an error which doesn't tell a reason (see picture).

Btw: I also checked the pubring.gpg file with grep and it seems like the desired key is in there (I'm not very experienced in using grep but the output was somethig like "found occurence in binary file" for: grep XXXX (name of the owner of the key) ~/.thunderbird/NNNNxrez.default-release/pubring.gpg)

Does anyone know what the problem is or how to fix it? Maybe there is just a format problem when trying to import from https://keys.openpgp.org/ https://keys.openpgp.org/] ? Cause I did test it with another key from there with the same result...

Would appreciate any help or tip what to try!

Cheers!