Thunderbird Support Forum

1. Some of my emails display BLANK content when opened; since Thunderbird updated with 91.8.0 to my Windows 11 64bit. The header displays correctly but the view screen is blank. I've tried troubleshooting in safemode and disabled any add ons, reset all the display controls and restarted with no success to resolve the problem. I've tried different view modes, Original, Simple HTML and Plain text and still get nothing showing. I've tried to copy the blank screen to clipboard to try different color modes with no luck. Not a problem of White on White text. The message is in there when I check the Message Source, but it does not display in the view. However the original mail does display correctly on my browser when viewed on my ATT email account which forwards to Thunderbird on my computer.

ODD Solution: i just noticed that when I move the email with the BLANK content to TRASH, then that content does display correctly! Then I can move that email back to my INBOX and it displays there correctly. Isn't that crazy? Ha,ha, the quirks of computers are like quarks in quantum mechanics with random results.

2. Some of my email content is displayed under the WRONG HEADER. The email content displayed under the wrong header is usually the content from the prior message. For example I get an email from CVS ok. Then my next Email is from Citibank, but that email displays the content from the prior CVS email. No solution to that as of yet. Are these BUGS in the new release 91.8.0?

TB has been working for years with 2 gmail IMAP accounts and Google calendar. TB has just updated to 91.8 and the gmails and calendar stopped working. I deleted the stored passwords, started TB in troubleshooter mode and re-entered the google passwords.

Google calendar is now working but the 2 gmail accounts still don't work.

I deleted one of the accounts from TB and re created from scratch. Account creation fails with

 Unable to log in at server. Probably wrong configuration username or password.

The other gmail account which I haven't deleted comes up with an authorisation error after entering the google password and allowing access.

I have checked that TB cookies are allowed and javascript is enabled.

I have run out of things to try.

What I don't understand is the calendar is working but gmail isn't even though they use the same Google account and password (and Oauth2).

I am using the latest Thunderbird 91.8.0.8126 and latest Firefox 99.0.1.8136. I am having the same issue as reported in these posts:

https://support.mozilla.org/en-US/questions/1343530 https://support.mozilla.org/en-US/questions/1344530 https://support.mozilla.org/en-US/questions/1350244.

I have 5 Gmail accounts that I manage for different family members. All accounts in Thunderbird access Gmail via IMAP, and are configured to login with OAuth2.

This week, Google removed Thunderbird access from 2 of the accounts, I do not know why. When I login to the accounts via the web in Firefox, Thunderbird was no longer listed under their 3rd party access. The other 3 accounts are fine.

1 of the accounts does not have 2FA enabled. I was able to re-login with Thunderbird when prompted, and I was presented with a window to grant Thunderbird access, which worked, no problem. So Thunderbird's browser was clearly recognized.

But the other account does have 2FA enabled, and that is where the problem lies. Thunderbird prompts for login, and the username and password are accepted, but when I enter the 2FA verification code, Thunderbird presents a window saying "Your browser is not supported anymore. Please update to a more recent one." (https://bugzilla.mozilla.org/show_bug.cgi?id=1677845). There is no option presented to grant access to Thunderbird. Yet, the verification did work, because my primary email receives notification that the account was logged in from a new device.

For the record, the failing 2FA account is managed by Family Link (the other non-2FA account is not). According to https://support.google.com/mail/thread/127545584/, such accounts cannot login to email clients. But that has never been a problem before, and 1 of the other still-working accounts in Thunderbird is also managed by Family Link and works just fine, so that can't be the culprit.

Also, I do have AVG installed with Email Shield enabled, but disabling that makes no difference.

Thunderbird's UserAgent is "Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:91.0) Gecko/20100101 Thunderbird/91.8.0". And yes, cookies are enabled in both Thunderbird and Firefox.

Is there a way to get Thunderbird to use Firefox properly for Gmail login, instead of its own integrated browser?

I know I asked this before but sorry i forgot the answer plus i am on a difference machine is there a way to remove it from the bottom right of the status bar. Thanks

Hi,

I have my Thunderbird 91.8.0 (64-bit) (Fedora 35) setup to use PGP aliases- This worked well quite some weeks. Since a short time (like one week or so) I do encounter a problem:

First when trying to use an alias, thunderbird told me there was no key for encrytion found. So I checked my settings and the profile directory for the .json file containing the alias rules. It was there as expected. Trying to fix the problem I did copy the file, rename it an change the mail.openpgp.alias_rules_file value to the new name. Now it would find the file again but tell me the corresponding public PGP key is missing.

I checked using the Thunderbird integrated OpenPGP Key Manager and indeed the public key for the alias was missing. So I did try to import this key again after downloading and saving it (from https://keys.openpgp.org/) but this always throws an error which doesn't tell a reason (see picture).

Btw: I also checked the pubring.gpg file with grep and it seems like the desired key is in there (I'm not very experienced in using grep but the output was somethig like "found occurence in binary file" for: grep XXXX (name of the owner of the key) ~/.thunderbird/NNNNxrez.default-release/pubring.gpg)

Does anyone know what the problem is or how to fix it? Maybe there is just a format problem when trying to import from https://keys.openpgp.org/ https://keys.openpgp.org/] ? Cause I did test it with another key from there with the same result...

Would appreciate any help or tip what to try!

Cheers!

Hello, I have a GMail account, from which I download my email in Thunderbird (in Linux), and keep it ordered locally.

I noticed that my backups are very slow, because Thunderbird keeps two big directories that get updated often:

11G /username/.thunderbird/k0aa999s.default/ImapMail 7.0G /username/.thunderbird/k0aa999s.default/Mail

under /username/.thunderbird/k0aa999s.default/Mail I see I have my local folder structure and that's good, but what is under ImapMail ? I guess it is the corresponding email structure I have on the gmail server, (although gmail reports that I'm using 5.67GB, not 11GB). The 11GB are created by just 4 files: 1.6G Apr 22 09:55 Sent Mail 3.0G Apr 22 14:16 Trash 2.6G Apr 22 14:16 Important 4.3G Apr 22 14:20 All Mail

I saw it suggested to rebuild the folders in Thunderbird - I did it but nothing changed

What can I do? I dont need / want to replicate Gmail structure locally, I just want (and use) only what I have under /username/.thunderbird/k0aa999s.default/Mail

Finally! I successfully migrated from Eudora 7, but I had to use TB 17.  Where do I go from here?

I'm running a Mac (10.12.6) with different flavors of Windows in different Parallels VM's, and in order to keep my Eudora install safe I did the conversion on a Win 10 32-bit VM on my creaky old MacBookPro which is disconnected from my network.

So now I want to get a current version of TB running with my newly minted TB data on my primary desktop computer. Typically I am concurrently running the following Parallels VM's: Win 7 32-bit, Win 10 32-bit and Win 10 64-bit.

Makes no difference to me which VM I start with, I just don't know how to get from TB17 on my laptop to TB95(?) on one of my desktop VM's.

Hello,

My remote server supports POP only and the disk space is filling up. So, I wanted Thunderbird to download all emails from all times to the local disk.

But it is downloading only few days and not all mails. Tools >> Account settings >>Synchronization & Storage option is not available to me.

Is there any add-on to do the job or some way to activate the Synchronization & Storage option?

Is there any kind soul to help me out?

In anticipation, Thanks, Gaurab

hoi medewerkers van Thunderbird willen jullie er voor zorgen dat je mailtje op kan verzenden op dat datum op de mail box van Mozilla Thunderbird dus kan de verzenden plannen AUB willen jullie daar voor zorgen en het regelen dat het net zo kan als in gelogd ben bij Gmail als je in de bijlage kijkt kan je zien wat ik bedoel de bijlage staat hier boven of hier onder en wat ik ook wil bij de mail box van Mozilla al je op de bijlage klikt kan je het nog beter zien

Thunderbird WIndows - auto-installed update 91.8.1 this morning, Apr.28th.

Incoming emails stopped showing up in the inboxes in all three accounts I have set up.

Can I unroll the update? 91.8.0 was working fine. I use Thunderbird for work - need a solution urgently.

Thanks in advance! Cyril

Hello-- I have created an alternative account in Thunderbird, and with it custom signature text using the html option in Account Settings. When I send emails using this alternative identity, however, the signature that displays is the one associated with the primary, default account. How do I get Thunderbird to use the correct signature?

I also have a problem when emails are sent to gmail: the signature displays with an extra blank line between each line of text. The signature displays as desired in other email clients. Thanks for any clues Jim

<tools> <Clear recent history> asks whether I want to delete Browsing history cookies cache

I have 7800 entries in cache. Are these "scratch" or "temporary" files or are these files I have kept in folders over a few decades? I want to keep the messages that I put in folders.

Is Browsing history just links to Firefox I clicked on inside messages?

I receive emails addressed to many different eddresses which have been sent to me via a remailer. The To: function still shows the original eddress. I want any emails originally addressed to two specific eddresses to be forwarded to another eddress, one that will be read on an iPad. Is this possible?

I am looking for a new email service provider, and Proton mail seems to always be near the top of the list. Searching Thunderbird support yields only help from a year or more ago. How well do proton and Thunderbird mesh currently?

Why is this Thunderbird version so confusing? Doesn't print, can't reply, etc w/o having this whole bunch of tech headers at beginning. What happened to the regular email, print, text, reply features.

Left Outlook due to it's craziness and deciding what to put as spam and in archive vs myself so again thought I'd try Thunderbird as it was a good email program. Now I see why it isn't listed any longer as a good free email program. I have 2 email programs I pay for - Protonmail VPN and Mailfence Entry level. Still learning how to have more than1 email address to use.

Thunderbird used to be very simple, user friendly, and quick. Now it's a mess even when trying to just reply to someeone's email. I get all these 'headers' first and when I select print, I get all this header garbage which wastes tons of paper. Can't find a way around it.

Please help or I'm going to have to dump thunderbird until it gets itself fixed!

I've been using Outlook Express (from XP) for years, even into the Windows 10 era with a patched version of XP. Since GMail will no longer support it after May 2022 I decided to migrate to Thunderbird Portable.

Since 91.8.1 doesn't import from Outlook Express, I first used Thunderbird Portable 52.9.1 x86 (last version that supports XP) to import mails, accounts and whatever else it imports. I then set up a Primary Password, and painstakingly manually added all rules from Outlook Express to Thunderbird's "filters". After everything was up and running, I upgraded to Thunderbird Portable 91.8.1 x86.

For some reason, when I try to login to any GMail account, after the login, pass, allow Thunderbird as email client, a popup window appears asking me to "Change Password", but whatever password I put, it always says "Unable to change password". If I go to "Privacy & Security", "Use a Primary Password" is disabled, and if I check it, it asks me to enter and re-enter a new password, but it also says "Unable to change Primary Password".

II tried both commands listed in the link below, both seem to work by pressing the Reset button, but the error console seems to output a uncaught exception. https://support.mozilla.org/en-US/kb/protect-your-thunderbird-passwords-master-password#w_resetting-your-master-password-if-you-have-forgotten-it

Any more suggestions?

I receive messages from the Guardian newspaper and LinkedIn and the hyperlinks do not work. I went to safe mode and still the same.

The bar at the top is green, when I click on a hyperlink it changes to a light grey. Firefox is set as my preferred browser.

Help or a solution would be very welcome.

Regards

I need help importing Outlook 2007 data into the current version Thunderbird. I was able to import the data into Thunderbird Version 31.8 but when I go to Help | About Thunderbird it says it's the current version and there is no upgrade to current link.

I copied all the files from the V31.8 profile to the v91.8.1 profile. I then deleted Thunderbird installations, installed v91.8.1 and launched. TB launched and has been trying to do something for the past several hours.

Thoughts?

Bob Spies

Hi I sent an email with responses to questions changed to red text. However, when it arrived, all text was back to black. - Even shows black in my sent folder, which is when I realised there was an issue.

How do I solve this?

Windows 10 21H1 TB 91.8.1 32-bit

I love TB, but this is an issue, as is not being able to send images within an email - they always disappear when email sent. I have learnt to get round this by always pasting image into a Word doc & then attaching that, but it's a bit long winded

Any suggestions gratefully received Thanks

I have setup my business office mail address with the owl extension. When I try to send an e-mail a error message pops up that Thunderbird couldn't put a copy into the sent folder. So I wanted to place the copy only in the local sent folder, but the settings is grayed out and I can't change anything.

When I look at my personal microsoft mail with @outlook.de I can change everything and the setting is picked correctly out of the box