Thunderbird Support Forum

Hello

I've noticed if I have the same label setup on 2 pc's and I label a couple of mails on 1 pc, it doesn't sync with the other one and vice versa. Is there a way to make them sync? Rather annoying.

I'm upgrading from windows 10 to windows 11. Will Thunderbird make the transition without problems? Same question for Firefox.

Will I need to completely reinstall and reconfigure Thunderbird and Firefox after the Windows 11 upgrade?

When you go to preferences>Privacy & Security and you click on Learn more about the privacy issues of remote content (or any other further information which is in a blue font) you get a page that says Secure Connection Failed When you run diagnostics you find that Google Location Service Key and Mozilla Location Service Key are missing Please tell me how to resolve these 2 issues

Hello,

Whilst helping a friend recover data after she killed her laptop, my Windows 10 will no longer boot.

I have tried the steps in various posts to move my profile to another TB installation without success. The version number on the crashed machine is 68.7.

Can anybody suggest how to recover my email? The only thing I can see when I move the profile is some of my email account names, but none of my local folders.

I hope to fix the crashed PC, but I need access to my past email.

My PC crashed and lost most programs including Thunderbird. I am logged in to my account and downloaded and installed the program. However in the "Set up your existing email address" I get an error message.

I have a MacPro which runs three different OSes. I want to boot to any of them and be completely current with my email, so the goal is to locate the Thunderbird Profile to a neutral, non-boot drive that is always available. I have an internal drive in one of my drive bays that is perfect for this. I tried to follow the directions for changing the "profiles.ini" file on my current boot volume, but even with that done, it still makes a new folder. I just want Thunderbird to quit referencing the old location and start referencing the new one. I thought I had updated the "profiles.ini" properly, and, having deleted the actual profile folder within the Profiles folder inside it, it still wanted to create a new one with all the default stuff empty. So it obviously was not looking to the Profile folder I had copied earlier to the neutral drive, even though I put the path in the .ini file and changed the path under [Profile0] and set IsRelative to 0. Should I also have changed the path to the [Install712DAF5A23ABECDC] portion of this .ini file to the new one and unlocked it?

Is there a way to ALSO have the "profiles.ini" file and all the apparatus around it on the neutral volume so that EACH version of Thunderbird, no matter which OS is currently booted, accesses this info from there?

I wish this kind of instruction was explained better.

Hi All,

I know that the first answer to this is going to be "ask your RMM provider" but...

I use Datto RMM and they have an integration that can install and keep TB up to date with the latest patches. I have TB installed in a stock system image that I use (v60 something I think) for one particular customer.

Unbeknownst to me, for the past few weeks RMM has been complaining that the downloaded TB installer "did not pass verification checks for its digital signature." and it had been failing to install updates. I'm still trying to find out exactly what that means, I understand what I says, but not why it didn't pass.

Up to this point it was identifying the currently installed version as "Mozilla Thunderbird (x86 en-US)" without giving a specific version number. I assume it was pulling this info from windows directly although I'm not sure and will ask Datto support.

From the RMM logs I see that a couple of days ago it stopped complaining about the digital signature and "upgraded" using the installer from https://download.mozilla.org/?product=thunderbird-91.8.1-SSL&os=win&lang=en-US.

The following day, it started reporting that the installed version was "Currently installed: Mozilla Thunderbird 38.5.0 (x86 en-US)" and I started getting support calls as "all of my email has vanished".

Uninstalling 38.5.0 and re-installing with a cleanly downloaded copy of 91.8.1 resolves the issue.

So, can anyone shed any light on what might have been going on here. Has there been a problem with the code signing cert?, was this a supply chain attack?, did someone accidentally upload a 7 year old build of the installer?

I think my problem is resolved but I would really like to be able to work out what the heck happened.

Anyone got any insight?

I just installed Thunderbird 91.8.1 and would like to migrate pst files generated by Outlook 2010.

It somewhat works - if I do "Tools --> Import --> Mail --> Next" and select Outlook, Thunderbird starts importing apparently all the pst files that are present on the PC, without allowing which ones to import to be explicitly specified.

Is there a way to specify which specific pst files are to be imported?

Today, I am very dissapointed to report, I will be leaving Thunderbird after 20 years... Because it does not work with Microsoft Exchange Server. I am soooo dissapointed!

I upgraded from Thunderbird 52 to version 91. Even though all the account settings appear to be correct, I can neither send nor receive mail. What the -- is wrong?

My windows 10 took a powder and had to have it repaired The thing that i may not be able to get are the add ons and the address book that i had on it they are installing anew hard drive but were able to back up some of the files and such. I know it is something about address book and history but not sure how to do it .i and when it comes back can i come back and get help

The situation is bad for my hard drive, not enough room to import the outlook files into TB. So is there a way of moving the destination for the import function to another drive so I can collect my eamils to use in TB?

OR

Can I somehow split the import of the emails into 2 or three attempts then save to a memory stick step by step?

I am really stuck so any help I would appreciate please!

I'm using TB 91.7.0 (64-bit) on Mint Linux. I somehow deleted a folder full of messages.

I do have a backup of the entire TB folder from few days ago, but can't figure out how to restore that folder back into the main TB universe.

Everything I have found says to use https://addons.thunderbird.net/en-CA/thunderbird/addon/importexporttools/ but that apparently has been corrupted as a protest by the author.

"Apparently the add-on has been corrupted by the author. "The site and all the extensions have been made unavailable as a form of protest against the illegal fascist measures and abuses against personal rights that have been occurring in Italy (the country where I live) since March 2020."

So, can someone tell me how to restore a folder of messages back into my T-bird successfully? Thanks everyone, Barry

When I downloaded and sync Gmail to thunderbird, I encountered the following issues:

1. The number of emails on ALL MAIL folder is not the same as that in my Gmail. Thunderbird has more than 800 emails compared to my Gmail.

2. When I randomly check my emails through the search function, the emails can not be found on the location it states thy are. Ex. location=all mail , but when I search ALL mail , the email in not there.

3. SAME Email but the timestamp in Thunderbird is 1 minute less than the time stamp in the Gmail. Ex. In Gmail time stamp is 11:04 am , in thunderbird it is 11:03am

4. Also can I change the Date Pattern in Thunderbird from DD/MM/YYYY to MM/DD/YYYY?

Thank you!

Hello all,

I have several machines we use thunderbird and gmail connection on.

We can only get the accounts to link if the authorizations is set to "normal password"

From what I have read on the forum, we will need to change the authentication to oAuth2 for our accounts to work after May 30th.

Following the steps to do so, and authenticating (and allowing access) in the browser, I am unable to send/receive on the thunderbird side. Switch it back to normal password and it will again work properly.

Is there anything I missed here? Not understanding why we cannot get Oauth2 to work.

Current Settings

IMAP enabled in gmail Cookies allowed in thunderbird Less secure apps off in gmail (trying to get ahead of this before May) private/public windows defender firewall off

Thank you

I followed [guide] to move my Thunderbird profile from my old computer with Windows 10 to my new computer with Windows 11, but it is showing up as an empty window with no emails or folders/accounts. It also doesn't show my tabs/session. If I try to write a message, there is no "from" email address. I do get email notifications though, and I saw in Gmail that my forwarding filter worked as well. There is no error message or anything. I tried starting it in Troubleshoot Mode, but the same thing happens, except that the background color is different. I attached a screenshot of it in Troubleshoot Mode. Could this problem be due to Windows 11? Is there anything I can do to fix it?

Hi Support,

Trying to migrate from Thunderbird 91.8 on an iMac with iOS 10.13 to a MAC Mini M1 with iOS 12.3.

Following all the instructions, but every time when I copy the old profile to the new, T-bird will start with all of the accounts in the proper order, When I go to download mail, it asks for security certificates for every account and will nor download email.

When I exit Thunderbird and restart, about half the email accounts show up, The other inboxes are no longer marked as "Favorite Folder" and none of the Sent, Trash, or SPAM folders appear.

I am out of ideas. My next step is to load a clean T-bird 91.9 and manually move al 40 email accounts and I really do not want to do that.

Anyone with a solution?

Thanks Walt Wise wpwise@comcast.net

I have upgraded to the 64 Bit version of Beta and also installed Daily. The Beta install successfully upgraded all my profile settings, including address books, to the 64 Bit version. However, Daily did not do so. I pointed the mail folder to my upgraded profile and that links email between the Beta and Daily versions. However, when I try to import MAD, CSV, of LDIF files into Daily, the import fails.

Is there a way to have Daily use the same address book(s) as Beta?