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  • Archived

How can I stop spam from someone called AT&T High Speed Internet? I do not know what the email address is.

I am receiving 100's of spam emails. They are all advertising different types of products but they all say they are from AT&T High Speed Internet. I have used the j… (read more)

I am receiving 100's of spam emails. They are all advertising different types of products but they all say they are from AT&T High Speed Internet. I have used the junk filter on them but it does not pick them up as junk. I have to do it manually each time. I have contacted my UVerse provider and they cannot assist because it is getting through Yahoo to Thunderbird. They say that it is a problem that I will have to have assistance from Thunderbird to resolve so that I can have this listed as junk and will not have to do this manually. I am at my wit's end. Please, please help me!

Asked by Frances 7 years ago

Last reply by jscher2000 7 years ago

  • Archived

How do I uncompact my inbox?

Because my inbox has bee compacted Norton deletes my entire inbox when an infected message is found. You recommend files be compacted for various reasons. How can I remov… (read more)

Because my inbox has bee compacted Norton deletes my entire inbox when an infected message is found. You recommend files be compacted for various reasons. How can I remove the compaction of a my inbox and other files, or should I never compact a file?

Asked by Stewprob 7 years ago

Last reply by Matt 7 years ago

  • Archived

I am signed in on my main computer, but I am unable to sign in to gmail with my android phoneo

Recently purchased a 4g type android phone. I have a connection. When I put in my email address and my password for google it will not allow me to sign in. What am i doin… (read more)

Recently purchased a 4g type android phone. I have a connection. When I put in my email address and my password for google it will not allow me to sign in.

What am i doing wrong?

Asked by jhking 7 years ago

Last reply by Matt 7 years ago

  • Archived

How do I disable my pop up blocker for a specific web site?

I have an account with an on line stock trading company. My computer won't allow me to access my tax form for last year. The company is saying my pop up blocker is keep… (read more)

I have an account with an on line stock trading company. My computer won't allow me to access my tax form for last year. The company is saying my pop up blocker is keeping me from getting this form. Can you tell me how to allow pop ups from them specifically?

Asked by joe-uvegesmusic 7 years ago

Last reply by Pamela 7 years ago

  • Archived

Why am I getting unauthorised emails into my account and can't remove

I switched my domain from long term USA hosting, to 1and1 in UK and now have a problem with my Mozilla Thunderbird email client. I set up my email addresses only with no… (read more)

I switched my domain from long term USA hosting, to 1and1 in UK and now have a problem with my Mozilla Thunderbird email client.

I set up my email addresses only with no web page file uploads. I decided 1and1 were not for me, so I cancelled my account the following day and removed all of my email addresses from the hosting account. Since then, emails continued to arrive from 1and1.

Initially four emails IN folders were somehow created, which I deleted and have not reappeared. However the emails folders (?) which were in my account have returned and continue to do so almost immediately after I delete them as follows... No uploads and/or copy/paste?



OK  ?  ?  ?  ? OK

I have contacted 1and1 a number of times to ask them to clear my hosting account completely including all my files. They have assured me that my domain has been cleared completely and I assume they have done so. My ISP account is clear too.

It is a mystery to me and I am somewhat concerned that a spammer or hacker has installed malware or similar on my PC. I have checked with my Panda anti-virus, Malware Bytes and AdWcleaner.

Could you please advise.

Thank you, Art.

Asked by mulgravia 7 years ago

Last reply by kobe 6 years ago

  • Archived

My POP3 server supports encrypted passwords but Thunderbird says it doesn't and wont' allow me to encrypt my password. Why? I want to encrypt it.

I received an e-mail from my webmail server saying that my password with Thunderbird is not secure. So I went to the settings and saw that it indeed wasn't. I changed the… (read more)

I received an e-mail from my webmail server saying that my password with Thunderbird is not secure. So I went to the settings and saw that it indeed wasn't. I changed the settings and suddenly was not receiving any e-mail. So I called my server and they said to change the settings to use an encrypted password because that's what they support. They are a POP3 server. However, when that option was put in, your message popped up that said the POP3 server does not seem to support encrypted passwords. It does! So why will Thunderbird not work when I put in that option? I don't want to have insecure e-mail.

Asked by davidenn 7 years ago

Last reply by Zenos 7 years ago

  • Archived

Get the message that I'm not using the correct id or password even after changing with email provider.

I've been using Thunderbird for almost a year with no problems. Today, I get the message that I'm using the wrong ID or password. I went to the email provider and it was … (read more)

I've been using Thunderbird for almost a year with no problems. Today, I get the message that I'm using the wrong ID or password. I went to the email provider and it was not working with online mail either. I changed the password and it is working for online email but not on Thunderbird or on my iPhone.

Asked by danton 6 years ago

Last reply by christ1 6 years ago

  • Archived

Emails that i send are automatically going to people's junk folders. How do i fix this?

I receive a lot of new enquiries through to my email from website so I am replying to people who are not in my address book. 90% of the emails I send are going into Junk … (read more)

I receive a lot of new enquiries through to my email from website so I am replying to people who are not in my address book. 90% of the emails I send are going into Junk Folders and therefore a lot of people are not receiving them. How do I stop this? Thanks, Jenny

Asked by jensers40 6 years ago

Last reply by christ1 6 years ago

  • Archived

I have been unable to change my email address at americangreetings.com. They say I need to delete my browser's cache and cookies. I need help to do this.

My account at americangreetings.com shows my previous email address (dianegrover@adelphia.net) automatically. I am unable to get rid of it and change to my new email add… (read more)

My account at americangreetings.com shows my previous email address (dianegrover@adelphia.net) automatically. I am unable to get rid of it and change to my new email address (2dianegrover@gmail.com). Their help person said I may need to delete my browser's cache and cookies. I need help doing this. Thank you.

Asked by dianeelainegrover 6 years ago

Last reply by andy_licious 6 years ago

  • Archived

How do i change my smtp server password

I have been getting messages saying that my connection was refused by the smtp server. The help screens said to delete the smtp server password and I now cannot find an … (read more)

I have been getting messages saying that my connection was refused by the smtp server. The help screens said to delete the smtp server password and I now cannot find an option to replace it

Asked by Robertdcarr 6 years ago

Last reply by Matt 6 years ago

  • Archived

password for username lost/mot de passe pour les noms d'utilisateurs perdus

Hello, I can't receive or/and write e-mails because it ask me a password for each username and I don't remember them. I don't know how search these passwords or change th… (read more)

Hello, I can't receive or/and write e-mails because it ask me a password for each username and I don't remember them. I don't know how search these passwords or change them. Please, help me ! Thank. Bonjour, je ne peux plus recevoir ou écrire d'emails car on me demande à chaque fois un mot de passe pour chacun de mes noms d'utilisateurs. Or, je ne m'en souviens plus et je ne sais pas comment les récupérer ou les modifier. J'ai bien compris pour le mot de passe principal mais pas pour les autres. Merci de votre aide !

Asked by Camilledelan 6 years ago

Last reply by christ1 6 years ago

  • Archived

Why? 'Secure connection failed live.mozillamessaging.com uses an invalid security certificate On windows 7

Secure connection failed live.mozillamessaging.com uses an invalid security certificate. The certificate is not trusted because no issuer chain was provided. (Error code:… (read more)

Secure connection failed

live.mozillamessaging.com uses an invalid security certificate. The certificate is not trusted because no issuer chain was provided. (Error code: sec_error_unknown_issuer)

   This could be a problem with the server's configuration, or it could be someone trying to impersonate the server.
   If you have connected to this server successfully in the past, the error may be temporary, and you can try again later.

Or you can add an exception… (THIS LINK DOES NOT WORK)

Asked by Martin100 6 years ago

Last reply by christ1 6 years ago

  • Archived

How can I block any email that does not have an address that matches an address in my address book.

I have had two serious email program breaches on one of the computers in my house that has multiple users. In both cases neither my Norton AV or malware programs picked u… (read more)

I have had two serious email program breaches on one of the computers in my house that has multiple users. In both cases neither my Norton AV or malware programs picked up the offending email. In one case an email was accidentally opened that should have been deleted. I want to block any incoming email to that particular computer that does not match a previous accepted sender, an address already in that computer's address book.

Asked by riverratz712 6 years ago

Last reply by sfhowes 6 years ago

  • Archived

How to prevent children, who have access to my Tbird account, seeing my messages

We have only one computer in the house. I have set up a Tbird account. My children also want to do emailing, but I would prefer that they cannot read my emails. Is it p… (read more)

We have only one computer in the house. I have set up a Tbird account. My children also want to do emailing, but I would prefer that they cannot read my emails. Is it possible? PC with Windows 8.1

Asked by bribouss 6 years ago

Last reply by philipp 6 years ago