Thunderbird Support Forum

Hi

All of a sudden Thuderbird is unable to find one of my email servers. One day it worked. The next day it stopped receiving emails. So I deleted the account and tried to add it again, but now Thunderbird can't find it.

The settings didn't change and the email account continues to work without trouble with Bluemail on my Android phone. There is no problem with the other email account on Thunderbird, which is through a different provider.

The settings are entered correctly as described by mail.com and as seen in attached screenshot. Email address entered correctly. Password entered correctly.

Please help.

A while back an upgrade to Thunder bird messed up all my filters/folders: for some reason the folders were not found when an email matched a filter and that rule was then disabled. That seemed to be fixed by exiting and restarting Thunderbird and then I manually reran the filters to move the emails from the inboxes to the proper folder. But a few weeks ago I noticed that all emails that match filters are being duplicated some even triplicated and quadrupled in the folders, they are all marked as new/unread and they all have the exact same time. On further inspection I'm finding even old emails in some of these folders are being duplicated if the email was not opened and still marked new. OK I have to revise my statement not just new emails in the filtered folders but all folders even the Inbox is duplicated. I'm running win 11 with 22H update and Thunderbird 102.3.3 (64-bit)

One of my end users' inbox shows dates of recent emails as received in 2001. The headers show the correct date. I'm attaching an image of a snippet of his inbox. I could provide headers, but I would prefer not to expose the end user's email address.

This is Thunderbird 102.8.0 on a Mac. I personally have a similar configuration, and I do not have this problem.

Could you please help us debug this? What other information can I provide to help?

Thanks, -rob

I accidentally moved the entire "Junk" folder (from Yahoo Mail) into the "Trash" folder. How can I restore the Junk folder back to it's original location? Dragging it back is not permitted by the software. Interestingly the function still works as Yahoo seems to protect the folder and functionality from being deleted on the server). HuntArchitect solved a similar problem 2 years ago for a POP account, however in my case it's an IMAP set-up and his solution doesn't work (the folder gets moved back into Trash automatically, even though I can't see it in the Yahoo webmail trash folder).

I have been running TBIRD FOR QUITE A LONG TIME WITHOUT ANY ISSUES UNTIL RECENTLY, when I got the message "checking mail server capabilities...". The situation is as follows: System: Desktop PC OS: WIndows 10 Pro (up to date) Application: Thunderbird (64bit) 102.7.1 Several profiles running OK, but one with my personal accounts is not. That is for only one of the accounts I get the message mentioned above All accounts are running as IMAP accounts, as does the faulty one

I don't know what to do about it!

Hi, I've just spoken with Apple Care and described to them my problem. When I want to share a Pages document, I have different options but none of them is via a Thunderbird email. In "extensions", the box "Thunderbird" is not even clickable (see picture attached). Two professionals tried to fix my problem but eventually said that the issue seems to come from Thunderbird and not from Apple. Hence my question: how can I be allowed to share a Pages document in a Thunderbird email smoothly, without having to go the other way around (new e-mail -> attach doc -> Pages doc)?

Thanks in advance for your support.

Best,

Flora

Hi, after the recent update, all of my sub folders have disappeared! I have countless emails, receipts etc saved in those files. Where can I find them please ?? Melanie

I changed the email host and mx records. I still get pop-ups saying https://box5673.OldProvider.com is requesting your username and password. How do I find the source of this message? I have deleted all accounts related to OldProvider. Or do I just wait and it will stop?

When trying to send an attachment that is 8.5Mb I keep getting the following time out error. "Sending the message failed The message could not be sent because the connection to the Outgoing sever (SMTP) mail primus.ca timed out. Try again." I've contacted my provider, but have yet to hear back. Is there a setting that can be changed to overcome this issue?

Thank you, Yves Baribeau

how do I unsubscribe from Thunderbird beta? (not enjoying release 112) too slow, seems to download messages again, takes long time for msg replies to appear in sent folder etc etc

I have three email accounts, Protonmail. gmail and hotmail. All are linked to my Thunderbird mail client and normally work correctly. However, occasionally I "loose" about 3-weeks worth of the Protonmail messages, they just disappear from Thunderbird. The messages are still present on the Protonmail server and I can see them from my cell phone, but I cannot get Thunderbird to download them again. This has happened a few times over several months. The only way I can get the missing messages to Thunderbird on my computer is to forward them to myself from my cell phone. New messages download as normal. Gmail and hotmail are not affected.

The problem could be with Protonmail, but I don't think so. Thunderbird seems to "know" which messages have been downloaded and won't download them again. How can I force Thunderbird to download these missing messages? Thanks for any help.

Thunderbird 102.8.0 32 bit on Windows 10 Home version 21H2

I'm running Thunderbird version 102.2.2 64bit on Gmail My OS is Ubuntu Linux version 18.04 64bit Kernel 5.4.0-131-generic Settings: Server name: imap.googlemail.com port 993 Connection security: SSL/TLS Authentication Method: OAuth2

My Gmail account has granted access to Mozilla Thunderbird Email

However, my Thunderbird program cannot send emails and requests the Google Gmail password when I try to send an email via Thunderbird. Giving the Gmail password does not resolve the issue and Thunderbird reports an authentication failure when I try the above to send the email message. Thunderbird is able to receive emails fine via my Gmail accounts. Any suggestions most welcome. Thanks in advance! Phil

Good day, Thunderbird is set as default email client But when I click some email link in web browser, hoping Thunderbird shall start new mail with this address - Thunderbird starts and shows me pop-up window offering to create new account. I already have few accounts so I close this pop-up window and then I have email compose window left - on:y, email address gets never inserted into "To" field. So I have to copy/paste it, every time. So weird. How to make TB work, normally - new email window with email address inserted, on link click??

Hi,

I need help to solve this issue that's been occurring for months already, and which has forced me to start using my other e-mail accounts.

New mail is coming in -- I can see it in my Inbox when clicking "Read new messages". However, when I try to open each mail individually, they won't download/open, and all I see is a white background.

Al I can see from new mail (in the Inbox) is the sender, the subject, and the date and time it has been received, but it seems the content is not downloading or something.

What can be causing this?

Thanks in advance!

Laura

Since installing Thunderbird for windows v102.3.0 (32-bit), I can't dismiss a calendar event, which keeps looping to ask if I want to save or dismiss change for an "item changed on server" message. I rec'd the invite externally from Outlook. Neither option works; I can't delete the calendar entry either ... the event is stuck in an endless loop and will not dismiss. I'm now one day past the event date/time and still can't dismiss. Pls advise. Thank you.

edit: moved thread from Firefox to Thunderbird section.

I posted this question a while back, and not received any help. Can somebody please help? It's got to the stage where I'm going to have to change to Outlook...

Hello, I am having an issue with Thunderbird recently on my Windows 10 desktop. The program just disappears from my system. I can download again, and everything works fine, all accounts and data are still there. This has been happening on and off for about the last ten days or so.

This morning, I have got Thunderbird running and is working, but the icon has disappeared from the desktop and the program is not available in the start menu, but is still running on the desktop!

This issue is not limited to my computer, my colleague in the office is having the same issue on a Windows 11 system.

Can anyone help?