Thunderbird Support Forum

Problem: Thunderbird hangs up on Macbook and iMac. It opens to the normal view, but if I try to do anything, I get the beachball of death. I used Mac migration assistant to install from Macbook to iMac. Before the installation, the Macbook Thunderbird worked fine, but after the installation, neither worked. My PC installation works fine, as does Apple Mail on my iOS devices, so it is not a provider problem.

Solutions tried: restarting in troubleshoot mode, restarting iMac, turning off access to Apple Contacts, turning off antivirus (Norton), creating new profile and copying existing mail data into the profile folder, and renaming various files in the profile folder.

Results: None of the solutions I tried provided access to my email. I can open the new profile, but that requires that I reenter all my email account information and copy the emails for each account into the new profile (I use POP). The problem may be with the prefs.js file, since if I rename it, Thunderbird doesn't hang, but would require me to reenter all my account info as if it were a new profile, and all preferences would be lost.

Question: What is the best solution for this problem? Is there anything that would work better than reentering the account info -- e.g., can I make any changes to prefs.js using a text editor or some other utility?

hi, on a PC i´ve got portable version installed, but i need to install portable on an other computer especially to take trace of send email, which folder need to coy from one pc to another to keep the same mail on the new pc

I am struggling with Gmail and Yahoo mail account in TB these few days. I hit almost the same errors from both. I generated app password for Yahoo mail, and put it in when setting up new account. For connection security: SSL/TLS For authentication method: tried with Normal password, Encrypted password, and OAuth2 However, I am seeing the expected authentication window pop up when trying the OAuth2. For all three authentication method: errors are always the same --- unable to connect to your IMAP server. I've followed another instruction to change maximum number of server connections to cache into 1 or 10. Error messages were the same imap one. So, what should I do/try for next?

After creating a IMAP email setup instead of the old pop3, I want to move my old folders over to the IMAP setup, but when clicking 'copy to', 'move to' or just simply dragging them nothing happens. No errors no nothing.

Whats wrong ?

-Kim

About a month ago, I created a Thunderbird account...or so I thought. I got a mailfence account. I didn't use it. Today I tried to download a Thunderbird account again, thinking I had done it incorrectly before. Again, it takes me to my prior mailfence account. Now it is asking me to pay for a subscription that I didn't want in the first place.

How do I get a Thunderbird account?

For the record, I went to Thunderbird.net to download it and just followed the prompts for a standard installation. I also restarted my computer. I selected "make this my default email." (I wasn't sure about that but I had tried not selecting it before and it didn't seem to work so I selected it a few minutes later.) Thank-you for your help.

I had to reinstall Windows 10 home , a clean install (all data on discs are lost) I used the windows backup settings and revoverd that majority of my files but how can I recover the emails from Thunderbird ?

We have been using Thunderbird with a Cox email account. Cox has just transferred all its customers to Yahoo. I want to use Thunderbird with Yahoo. How do I set that up?

Hello all together,

i just reinstalled my whole pc, win10 64. I exported my profile including all possible data, the .zip was too big to import so i copied it into the profile folder, on my desktop, in another foldet etc. But i always get the error message shown in the picture. This is my only chance to have access to my (partly) old email accounts... that's why i followed all steps, but i cannot import everything. I REALLY need your help and would appreciate it A LOT.

Thank you in advance!

Need to set up Thunderbird to receive emails from yahoo. Cox is transitioning emails to yahoo presently have two addresses : cliven@cox.net and daciaandclive@cox.net

I am trying to download your program, before I am allowed to select what I want, your software decides which version I need. It then wont let me install it because I need windows 7 or later. Your software has seen I am running windows 10 and downloads what it thinks is the right version but then wont let me install it. Every time I try to get the the page displaying the various programs , it is covered up with a page asking for money so I cant see it. Very poor. How do I get round this.

I changed back to Thunderbird from Windows Mail. When I did Thunderbird picked up my old emails from 2018 and before. How can I get them out of Inbox and Sent Box ? TU.

i did follow this guide https://www.strato.de/faq/mail/so-lauten-die-strato-e-mail-server/

im software developer so i know how to set up such stuff in thunderbird.

but i cant recieve, or sent mails.

please help

Hi,

I created a backup of my Thunderbird profile including various email accounts and calendar. I used the build in export function of Thunderbird to create this backup. Unfortunately the file is slightly bigger than 2GB.

I had a severe copmputer crash now and I wanted to import the backup. It turns out that the zip-achive is damaged. I cannot unpack it with any zip-software and also repairing the archive with winrar did not work.

Is there any chance that I can at least restore some of the information?

Best, Robert

I'd like to uninstall Beta and install regular. But I have very little space. I can move all my local folders to a temp disk (that would be about 8 GB). How much space is needed to install regular Tbird?

I have a thunderbird account but switched to gmail and now wish to return to thunderbird but error message 400 from Google appears each time.What do I need to do - in simple terms pls

Hi,

I have several profiles in Thunderbird 115.9.0 (64-bit) on Win10 with each profile having few different email accounts which got created over a period of time since we had changed some mail service providers (mail hosting server) earlier.

Profile A1 -Email account a -Email account b (period Jan2022 - till date) -Email account c

Profile A2 -Email account p (period Jan 2020 to May 2020) -Email account q -Email account r

Profile A3 -Email account x (period Apr 2020 to Aug 2020) -Email account y

Profile A4 -Email account z (period Jan 2017 to Dec2019)

In reality the email account "b", "p", "x" & "z" are the same.

Question 1) So how ii can merge all my emails from different emails accounts located into different Profiles into a one single mail account and profile. Please note that the option to retrieve old mails from server is not there as the service provider has changed so i want to merge all past emails into one mail folder from local TB database only.

Question 2) After merging, there might be some duplicate emails in the same folder. How do i remove the duplicates and keep single copy.

Please advise.

Thnx & Regards Tejas

Until the 9th of april I had no problem since then I keep on getting the message: login to server imap.tools.sky.com user namemorgandavid33@sky.com failed

retry or enter new password.

I contacted sky and I did change my password on their advice and I still cannot login. How do I get thunderbird to accept this new password. Or is there another issue with logging in?

The Sky.com email is now provided by Yahoo. I can access my emails there but I prefer Thunderbird and have used it for some time now. Thank you for your help.