Recent emails are coming in unformatted and missing subject and sender info (bitdefender)

At lunchtime today I started getting emails with no header sender or other info. It is just blank and the emails dont show just a load of source info in the message body… (read more)

At lunchtime today I started getting emails with no header sender or other info. It is just blank and the emails dont show just a load of source info in the message body.

Asked by c.g.hawker 3 months ago

Last reply by Wayne Mery 3 months ago

thunderbird email account login

I was recently asked for my email account password after many years. I have no idea what it is after all this time so I reset my password. I received an email from you ac… (read more)

I was recently asked for my email account password after many years. I have no idea what it is after all this time so I reset my password. I received an email from you accepting the new password. I still cannot login since it will not accept the new password. Who knows what the old one was. I initially tried to recover the old one but no luck doing that. Help!.

Asked by Fuzzy Dice 3 months ago

Last reply by Rick 3 months ago

Lost the indicator showing which folder I'm in

I have lost the indicator in the folder pane showing which folder I'm in. It used to have a small color tab in the folder pane on the left hand side. Indicating that the … (read more)

I have lost the indicator in the folder pane showing which folder I'm in. It used to have a small color tab in the folder pane on the left hand side. Indicating that the folder was selected. Any ideas to get it back? Thunderbird 140.3.1esr (64-bit)

Asked by hal2010 1 month ago

Last reply by Toad-Hall 1 month ago

140 crash (David)

If there's one thing I can count on, it's that the next version of Thunderbird will be more buggy & unstable that the previous version, and v 140 certainly does not d… (read more)

If there's one thing I can count on, it's that the next version of Thunderbird will be more buggy & unstable that the previous version, and v 140 certainly does not disappoint in that category. It crashes & closes multiple times per day. Any time something else may be using a lot of resources, Thunderbird freezes up and if I click on it, the app crashes & closes. At least the previous just stayed greyed out until it was able to complete the task and didn't crash & close. Great job Mozilla.

Asked by David Eddy 2 months ago

Last reply by Wayne Mery 1 week ago

Lost folders after re-install (snap)

I tried to use Thunderbird today,.. to find the interface was broken, menus were blank, so no ability to look at anything., and error message inferring there was a menu c… (read more)

I tried to use Thunderbird today,.. to find the interface was broken, menus were blank, so no ability to look at anything., and error message inferring there was a menu config issue was all that was shown. I duly removed Thunderbird as a snap install, which took a long time as it seemed to be making a backup to somewhere. I then reinstalled Thunderbird 128.11.0esr (64-bit) on my ubuntu 24.04,.. having setup the isp email credentials,.. all seemed fine,.. I then proceeded to import what I assumed was my old local folders... And this is where things went wrong, as I seem to have lost all my archived 2025 emails,.. I say somewhere,.. as I don't seem to be able to find them, I have used the 'find' command to locate anything with 2025 in the file name,.. but without success. At the moment I have a multi-structured 'local folder' entry, but nothing with 2025 in? I anyone able to shed some light on what I may have done wrong Many tx

Asked by diyhouse 5 months ago

Last reply by Heather Ellsworth 5 months ago

Everytime I open thunderbird I get a blank screen with this message, 'Edge: Too many requests' over the top of the thunderbird screen. I have to change my screen resolution in order to close the blank screen.

Every time I open thunderbird I get a blank screen with this message, 'Edge: Too many requests' over the top of the thunderbird screen. This screen stays on my desktop … (read more)

Every time I open thunderbird I get a blank screen with this message, 'Edge: Too many requests' over the top of the thunderbird screen. This screen stays on my desktop after I close Thunderbird and I have to change my screen resolution in order to close the screen. Can you help please? Martyn Smith

Asked by m40740512 2 weeks ago

Last reply by Wayne Mery 1 week ago

upgrade notification persists

For a few days a banner persists on the lower left of the message window. It obscures content. ""Upgrade to Thunderbird Release"" I have checked twice to make sure the… (read more)

For a few days a banner persists on the lower left of the message window. It obscures content. ""Upgrade to Thunderbird Release"" I have checked twice to make sure there is no update available. Why does this annoying message persist after I run the update. I have rebooted the application multiple times. I do not want to click "Learn more" on the annoying banner promoting "Get monthly updates. with new features and improvements in the new Thunderbird Release" Is it malware? If the application is up to date why are you forcing me to "Learn more"? This is not a good user experience. My MacBook Air is up to date. Thunderbird release 128.11.1esr

Asked by dougb2 5 months ago

Last reply by Wayne Mery 5 months ago

Can send but unable to receive. Error "Unable to write the email to the mailbox. Make sure the file system allows you write privileges, and you have enough disk space to copy the mailbox." (win10)

I keep getting this message "Unable to write the email to the mailbox. Make sure the file system allows you write privileges, and you have enough disk space to copy the m… (read more)

I keep getting this message "Unable to write the email to the mailbox. Make sure the file system allows you write privileges, and you have enough disk space to copy the mailbox." every time I log in, try to delete an email that has already downloaded, and every time I click get messages to download messages.

No messages have been downloaded since two days ago. I did go on the web version of my email and deleted all emails from that time period in case there was a virus so it's not that. I strangely started when I ignored the compact folder message sever times. I did however try to compact the folder from the file menu, as well as cleared the cash and emptied the trash.

I made sure I had the latest update as well. I am thinking the software is corrupt at this point.

Asked by awm33 3 months ago

Last reply by KaufmanM 2 months ago

New questions about today's attempt to export from Windows 10 to Windows 11.

Tried exporting profile folder again today. Somehow it was different. When I clicked on exporting it opened the profile folder and there were 2 profiles in there, one f… (read more)

Tried exporting profile folder again today. Somehow it was different. When I clicked on exporting it opened the profile folder and there were 2 profiles in there, one from 9-8 and one from 2023. I don’t remember seeing this before.

I clicked on the newer file and told it to export. It started, ran up to 50%, then stopped.

In the upper left corner on my screen, it said “Thunderbird not responding”. I don’t know why. It offered me an option to wait for Tbird to respond, or cancel the action. I opted to cancel even tho it said I might lose data.

When I did it asked me to put in the last dixc of the multi volume set. I have no idea. I’m out of the program now. None of this happened with the 2 exports I did before. And when I cleared the flash drive of yesterday's file, it had ) bytes of data on it. What do I do now? I have a lot of Tbird already set up, just need mailboxes and addresses, I think. Is there a workaround? Can I copy those items from the old desk top and paste them into the new lap top program? Thanks for your suggestions. Stacy

Asked by Annette 2 months ago

Last reply by Wayne Mery 2 months ago

cannot get into thunderbird directly without going thru Webmail

My Spectrum password was changed and now I cannot get direct access to TB. For some reason TB is not linking up with Spectrum password. I get a popup panel saying "Login … (read more)

My Spectrum password was changed and now I cannot get direct access to TB. For some reason TB is not linking up with Spectrum password. I get a popup panel saying "Login to server Mail.TWC.Com with username jomar159@hvc.rr.com failed" Retry Enter New password Cancel I have 2 accounts on TB 1 is wmarks1 and the other is jomar159@hvc.rr.com HELP

Asked by wmarks1 1 month ago

Last reply by Ed 1 month ago

Thunderbird has been all goobered up since I opted for the release update channel. (win10) PARTLY SOLVED accessibility.force_disabled value 1 (bug1972457)

The first problem cropped up immediately: Thunderbird has done a pretty good job for years of recognizing my email preferences for Inbox, Trash and Junk; now it no longer… (read more)

The first problem cropped up immediately: Thunderbird has done a pretty good job for years of recognizing my email preferences for Inbox, Trash and Junk; now it no longer delivers email to my Inbox or Trash at startup. Almost all of my email goes to the Junk folder, including that from whitelisted senders. All of my individual spam filters and my whitelist are set to act when email is received, but I have to run the whitelist manually to get it to work (sometimes more than once). The only way I can get things into the Trash folder is to put them there manually, as TB apparently has forgotten everything it learned about my email preferences. I did take the opportunity to update my Whitelist (though to no avail), so I guess I'm sort of glad that I was goaded into doing so. But it hasn't helped.

As of tonight, I can't write or reply to an email or edit an email draft because TB locks up while it is "Copying messages to Drafts..." I've had to close TB ten or twelve times, and I've not been given the opportunity to make a bug comment during the closing routine.

I have emptied the TB cache in hopes that doing so would clear up these issues. Though that works well in Firefox, it didn't help with these problems.

I also am not too happy about the disappearance of the File Edit ... folder bar and its being replaced with a hamburger drop-down menu at the upper right, but at least it will suffice once I've unlearned almost thirty years of doing things a certain way.

I really don't want to stop using Thunderbird. I like the program, and I'd hate to have wasted the two solid weeks it took to get Yahoo! Mail to acknowledge its existence and let me connect to their service, which I did under duress. Not that I'm a masochist or anything.

Windows 11 Ver. 24H2 (OS Build 26.100.4351) Thunderbird Ver. 139.0.2 (64-bit) HP something-or-other tower computer, vintage 2021

Asked by AlphaCat 4 months ago

Last reply by Wayne Mery 1 week ago

Thunderbird Flatpack transfer to Thunderbird for Android

I am on Thunderbird Flatpack version 115.5.1 and I want to transfer to Thunderbird for Android, how do I do that, please? I am running on Chromebook using the Linux parti… (read more)

I am on Thunderbird Flatpack version 115.5.1 and I want to transfer to Thunderbird for Android, how do I do that, please? I am running on Chromebook using the Linux partition. I have exported the profile to a zip file, but Thunderbird for Android won't read it. The zip file is 2.5GB so maybe it is too big. But I am not adept at Linux and I can't find my way to the profile files for a manual copy. When I go into Troubleshooting Information the Profile Directory - Open Directory button does nothing. Alonside it it says "(Lolcal drive)". Maybe I should upograde Thunderbird first, but how do I do that, please?

Asked by adrian17 3 weeks ago

Last reply by AngelOfDarkness 2 weeks ago

Sudden Missing Email Content in Bodies/Attachments! (pop)(macOS)

Suddenly, the body of some my older emails are blank, and their attachments missing! It is sporadic, and there are not specific date windows for when the email bodies/att… (read more)

Suddenly, the body of some my older emails are blank, and their attachments missing! It is sporadic, and there are not specific date windows for when the email bodies/attachments are blank. Some are from a few months ago, some from years ago.

I am a "regular person" email user and have ZERO IT or coding experience. How can I recover the content of these blank emails? Specific, step-by-step help would be much appreciated. I hope to continue using Thunderbird and not have to abandon it.

I run Thunderbird on a iMac, and I use POP to sign in - I think.

Thank you.

Asked by renee.colle 3 weeks ago

Last reply by Rick 2 weeks ago

Calendar - linking to Google

I use Thunderbird as main email client on PC, I also access via iPAD email On iPAD if I get a Calendar invite (eg Teams) I can scroll to bottom of the invite, and there… (read more)

I use Thunderbird as main email client on PC, I also access via iPAD email

On iPAD if I get a Calendar invite (eg Teams) I can scroll to bottom of the invite, and there is an option to add ICS file to Calendar. I click on it and it pushes the invite to Google Calendar, and it inserts the correct appointment.

However on my main device (W11 PC) Thunderbird does not show any ICS file. There is a banner that say "This message contains event information. Enable a Calendar to Handle it" Can it be configured to use Google Calendar as the linked Calendar ? If so, could someone explain to me how to do this.

Asked by rick_hughes 4 months ago

Last reply by sfhowes 4 months ago

Why am I stuck on version 128.11? (Thunderbird does not update on win11) (bug1983074)

I get an error message when I try to update (see screen shot below). Thunderbird is on a Windows 11 Pro PC with the latest Windows updates. This has been happening for a … (read more)

I get an error message when I try to update (see screen shot below). Thunderbird is on a Windows 11 Pro PC with the latest Windows updates. This has been happening for a couple of weeks now.

Thanks in advance for your assistance.

Rich

Asked by r_a_green 3 months ago

Last reply by Wayne Mery 3 months ago

Sharing email account

My wife and I have separate emails and we also share an email account. My laptopn has Thunderbird profile set up to receive from both and data is held on our local NAS … (read more)

My wife and I have separate emails and we also share an email account. My laptopn has Thunderbird profile set up to receive from both and data is held on our local NAS Wifes Laptop does the same and her data is on her folder on local NAS. For the shared email, we can each access and it creates a local copy on BOTH of our respective folders on the NAS. Whilst this works, i cant help wondering if we're setting up a sync loop. THe shared email isnt used much, but is there a way that we can share the exact same files /data for the shared email on the local NAS. ie. Still have one view in Thunderbird client but have the shared email data be on a common shared folder. Still keeping our separate profiles. This worked for Outlook pst files. But New Outlook is a disaster hence moving to THunderbird. . This seems to be a simple scenario. 3 email accounts 1 shared. 3 local data sets. One shared. 2 separate laptopns and THunderbird installations. One common local NAS. ANyone have any guidance for best practice ? THanks

Asked by Sullydks 3 weeks ago

Last reply by Matt 3 weeks ago