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file copy failure

Two fails to copy, profile file for transfer to new laptop, failure message is as follows: The file 'Inbox' is too large for the destination file system, Inbox, Type: Fil… (read more)

Two fails to copy, profile file for transfer to new laptop, failure message is as follows: The file 'Inbox' is too large for the destination file system, Inbox, Type: File, Size: 7.2 GB. Im using a 128 GB flash drive, and the Inbox is the last file in the transfer process.

Asked by mnero 6 hours ago

Last reply by Matt 4 hours ago

MacOS Ventura update to MacOS Sonoma caused Thunderbird to stop working

When I upgraded from MacOS Ventura to MacOS Sonoma, Thunderbird stopped working. Getting it to work the first time required me to use Apple's 2 Step Verification process… (read more)

When I upgraded from MacOS Ventura to MacOS Sonoma, Thunderbird stopped working. Getting it to work the first time required me to use Apple's 2 Step Verification process to create an app-specific password. After the MacOS upgrade, that process was no longer available. Apple switched to 2 Factor Authentication, which is apparently different and incompatible with 2sv. The other websites and applications on my iMac have already switched to 2fa, and I'm not sure I can have both methods active on the same computer (but I've asked, Apple, anyway).

Is there a recent change in Thunderbird that would allow me to use 2fa instead of 2sv to access Thunderbird?

I have many years worth of emails in Thunderbird that I can no longer access. I can see the directory structure, and some of the email lists, but not the content.

Thanks for the help!

Asked by Ray Johnston 5 months ago

Last reply by sjallyn 4 days ago

Password

I recently reset my desk top and after that my thunderbird will not open without a password that I have not got. I need a simple way to find the password or otherwise al… (read more)

I recently reset my desk top and after that my thunderbird will not open without a password that I have not got. I need a simple way to find the password or otherwise allow me to reinstal a new download. I have tried for two days using lots of suggestions from web and help but I cant get past the request for a password

Asked by william jenkins 4 months ago

Last reply by Matt 4 months ago

Thunderbird 102 automatically updated to 115?

''''''''RE: Thunderbird version 115 is only offered as direct download from thunderbird.net and not as an upgrade from Thunderbird version 102 or earlier. A future releas… (read more)

''''''''RE: Thunderbird version 115 is only offered as direct download from thunderbird.net and not as an upgrade from Thunderbird version 102 or earlier. A future release will provide updates from earlier versions.''''''''

But my Thunderbird 102 automatically updated to 115. In doing so it deleted all my Sent folders and Sent emails. Profiles backed up under 102 are incompatible with the 115 profile!!! Eventually, I was able to click and drag most of the deleted emails from a backup of 102 to 115.

If 115 is not a direct update why did it automatically update with attendant issues?

Asked by fivish 5 months ago

Last reply by david 5 months ago

Message selection after delete

I posted the following question 1 month ago. Can anyone help me with this, it's driving me crazy! Please respond. - Open TB - Open Inbox to see all emails - Open an e… (read more)

I posted the following question 1 month ago. Can anyone help me with this, it's driving me crazy! Please respond.


- Open TB - Open Inbox to see all emails - Open an email, read it, delete it - Scroll down, reading email Subjects until I find another email I want to open (this may be 30-40 lines or more) - Open another email, read it, delete it

The cursor/highlight then jumps back up to the previously highlighted email (next to the first email I deleted). Now I don't know where I am, I don't know what email Subjects I have already looked at, I don't know where the next unlooked-at email is. In order to get back to where I was before I deleted the second email, I have to scroll down through many emails I have already scrolled through.

How do I stop TB from doing this? I want the cursor/highlight to stay right where it was before I delete any email, I do not want it jumping to some previous location.

Asked by MilusC 5 months ago

Last reply by sfhowes 4 months ago

Thunderbird 115, email import from Outlook, immediately says "No Profile Found"

I'm trying to migrate old messages (stored under pop) in an outlook .pst. choosing Tools, Import, then selecting Import from Outlook, immediately gives a "No Profile Fou… (read more)

I'm trying to migrate old messages (stored under pop) in an outlook .pst.

choosing Tools, Import, then selecting Import from Outlook, immediately gives a "No Profile Found" above the import tool.

I'm not even clear if this is referring to a Thunderbird profile, an outlook profile, or possibly a file in an import directly somewhere?

anyone have suggestions?

Asked by Leonard25 3 months ago

Last reply by sfhowes 3 months ago

Moving emails from imported .mbox file in Local Folder to Gmail account in Thunderbird

Hi there, I am trying to import emails from my old gmail account to a new account. I successfully imported the .mbox file with my old emails into Thunderbird and the ema… (read more)

Hi there,

I am trying to import emails from my old gmail account to a new account. I successfully imported the .mbox file with my old emails into Thunderbird and the emails are showing up under the "Local Folders" but when I drag that folder into my new Gmail account it is only copying over 1 out of 8124 emails.

Why is it not copying over all of the emails?

Thank you!

Asked by matt211 1 month ago

Last reply by sfhowes 1 month ago

Transferring Thunderbird/old emails to a new computer

Hello, I have a new computer set up and I have Thunderbird on an old computer with old emails that we no longer use. I'd like to set Thunderbird up on a new computer and… (read more)

Hello,

I have a new computer set up and I have Thunderbird on an old computer with old emails that we no longer use. I'd like to set Thunderbird up on a new computer and transfer all of the old emails to the new computer so old emails can still be checked.

Can you please show me how to do so and how to migrate this old data and set up Thunderbird on a new device?

Thanks, Tyler

Asked by fourstar1 5 months ago

Last reply by david 5 months ago

No profile after Time Machine Migration - Account Setup

I had made a complete Timemachine backup, and migrated to a new mackbook Pro I do see my profile ( jgt4oy0r.default - 18GB) in ~/Library/thundebird When I launch Thunderb… (read more)

I had made a complete Timemachine backup, and migrated to a new mackbook Pro I do see my profile ( jgt4oy0r.default - 18GB) in ~/Library/thundebird When I launch Thunderbird, it seems it is pushing me to Account Setup.

Any clue?

Asked by Moustap 2 months ago

Last reply by david 2 months ago

Updated Thunderbird (without warning!!) and lost all old emails and folders

Without warning, I had to log back into my Thunderbird account today - same email and password. When I did, I lost all old emails and folders (not addresses). Any solu… (read more)

Without warning, I had to log back into my Thunderbird account today - same email and password. When I did, I lost all old emails and folders (not addresses).

Any solutions would be appreciated. Thanks!

Asked by j_browning 2 months ago

Last reply by david 2 months ago

TB now almost invisible

Yesterday you people helped me get layout.css.devPixelsPerPx to the right value. In reading other posts, and in an effort to make text larger (I'm visually impaired), I … (read more)

Yesterday you people helped me get layout.css.devPixelsPerPx to the right value. In reading other posts, and in an effort to make text larger (I'm visually impaired), I tried a value of 1.125. Now I see only a tiny black box where TB should be. I know it was stupid, But I desperately need your help. How can I find the config file and edit it with a text editor so the value is again -1.0. And I promise to not cause you generous people any more problems!!!!

Asked by pgschreier 5 months ago

Last reply by david 5 months ago

Accessing old version of thunderbird

Hello there I hope you are well. I am looking to understand whether there is a way to access my thunderbird emails from an old app used on a MacBook. It hasn’t been … (read more)

Hello there

I hope you are well.

I am looking to understand whether there is a way to access my thunderbird emails from an old app used on a MacBook.

It hasn’t been accessed for some time, or updated, while the Mac OS has. Unsure what version this is but I can find out.

Is there a way for me to access the emails in the app by updating or some other way? Our email server also changed around that time I believe.

Many thanks

Alisdair

Alisdair

Asked by alisdair811 2 months ago

Last reply by Wayne Mery 2 months ago

Lost My Local Folders

I purchased a new computer and downloaded and installed Thunderbird using the instructions for installation for the att.net server. It seems to have downloaded all the ma… (read more)

I purchased a new computer and downloaded and installed Thunderbird using the instructions for installation for the att.net server. It seems to have downloaded all the mail from the "inbox" and is continuing to receive mail but none of the sub folders under the "Local Folders" were brought over. I've read this thread (https://support.mozilla.org/en-US/questions/1363277) but can't seem to understand what it is I'm supposed to be looking for or do. The new PC has a 225 mb SSD on which all the programs are installed (drive C:) I searched for files containing "Thunderbird" and found several one of which is C:\Users\Dell\AppData\Roaming and another named C:\Users\Dell\AppData\Local. This happened when I had a new hard drive installed in my old computer but I can't seem to remember what I had to do to get everything back onto the new equipment.

Can someone help me to get these folders, and the mail they contain, back?

Thank you, Joe

Asked by joseph-rowland 3 months ago

Last reply by Wayne Mery 3 months ago

partial migration of email account to new laptop... issues with IMAP

Hello and thanks in advance to anyone offering help, very much appreciated. My partner hates computers but has to deal with them for her home based work. After long strug… (read more)

Hello and thanks in advance to anyone offering help, very much appreciated. My partner hates computers but has to deal with them for her home based work. After long struggle she has got to grips and enjoys the functionality of Thunderbird. Her old laptop is on the way out and we got her a new upgraded machine (Lenovo windows 11). a 'friend' tried to solve a problem in the past and created a second account locally on her laptop that mirrors the incoming emails to her main BTinternet mail account. however, sometning went wrong and she hasd over 15000 duplicated emails on the second back up account. We wish to istall Thunderbird on her new machine as she doesn't like to windows mail app and noy 'enjoys' (sic) the thunderbird, especially coulering emails for easy reference. we were told that if she deletes the second account, all of the mirrorede emails on the desired/to keep BT account will also be lost. we are now wondering if it is possible to download Thunderbird onto the new machine and somehow not import the unwanted account when she signs in etc. We are hoping also that when she downloads and installs and signs in.... (the above query accepted) that her folders will also import and be populated. But!... only for the account she wants. i hope this has been clear? The server is imap from BTinternet email thnaks to all who read this far

Asked by stepphen1 4 months ago

Last reply by david 4 months ago

Can't install Thunderbird, also very slow

Hello! I have tried to install the normal Thunderbird on my PC for months now. Everytime all it does is count more and more files, folders etc. I can't get it to install… (read more)

Hello! I have tried to install the normal Thunderbird on my PC for months now. Everytime all it does is count more and more files, folders etc. I can't get it to install. The two screenshots were made within a few minutes. I let it install for around an hour one time and it simply counted more and more files without ever moving in progress. I really don't know what to do. Restarts, redownloads, nothing works. Maybe someone knows what's wrong. Thanks!

Asked by Phrimpy 2 months ago

Last reply by Matt 1 month ago

Not able to connect to IMAP/SMTP account with correct settings

Hi, I am trying to add my work email account in Thunderbird, but for some reason the settings do not work in my case. It's really strange, because somebody else from my … (read more)

Hi,

I am trying to add my work email account in Thunderbird, but for some reason the settings do not work in my case. It's really strange, because somebody else from my work is able to connect to their account with the same IMAP/SMTP server settings.

I am using a web2mail Email account and I already had a 2 hour long session with their support trying to find out what the problem is, but it seems that there is no issue on their end. The support there was able to use MS Office Outlook to connect to my account without any issues. And as mentioned before, my colleague is able to connect to her account using Thunderbird. And also, I was able to connect to my account using Spark with essentially the same server settings!

I really don't understand why Thunderbird cannot log in to MY account specifically. I tested it on two different computers with the same result. The error message is in the attached screenshot.

One more strange piece of information: If I change from IMAP to POP3 (with port 995), then it lets me add the account, but is not downloading any emails...

Asked by W P 1 month ago

Last reply by david 1 month ago

downgrade thunderbird on linux

How do I downgrade to an older version of Thunderbird on Rocky Linux (RHEL clone)? For my last update (yum update -y) I got Thunderbird 115 which has lots of problems. … (read more)

How do I downgrade to an older version of Thunderbird on Rocky Linux (RHEL clone)?

For my last update (yum update -y) I got Thunderbird 115 which has lots of problems.

If I try “yum downgrade thunderbird”, I get the error: Last metadata expiration check: 3:43:41 ago on Tue 14 Nov 2023 04:57:52 PM EST. Package thunderbird of lowest version already installed, cannot downgrade it. Dependencies resolve

I downloaded: https://archive.mozilla.org/pub/thunderbird/releases/102.9.1/linux-x86_64/en-US/thunderbird-102.9.1.tar.bz2 but when I unzip and click the thunderbird icon, Thunderbird doesn’t pick up my Thunderbird profile. I saw some windows downgrade tutorial that said to delete compatibility.ini from profile but when I deleted compatibility.ini Thunderbird still doesn’t pick my profile.

Asked by a0021 4 months ago

Last reply by Matt 4 months ago

Gmail won't allow Thunderbird access.

System is win 11, latest TB, personal gmail account of long standing. I want to use TB as my email program for gmail. After installing TB, it asks for my gmail login an… (read more)

System is win 11, latest TB, personal gmail account of long standing. I want to use TB as my email program for gmail. After installing TB, it asks for my gmail login and password, and recognizes the account, defaulting to IMAP, Oauth2, etc. When I press "done", I get a google screen saying that TB want authorization to access gmail files. But when I press "allow", the TB page shows an error message under the password field reading "Unable to log in at server. Probably wrong configuration, username, or password." I understand it is looking for my gmail username and password, and these are correct. I have tried this many times, including with variations: removing and reinstalling TB, creating a pw just for TB in gmail (subsequently deleted). I have read all of the gmail installation help notes at Mozilla. Most relate to a 2022 change in gmail re Oauth2. Nothing helps. Any advice?

Asked by craig.k7cej 3 months ago

Last reply by Matt 3 months ago