Thunderbird Community Forum

I am unable to access my mails on Greenby with Thunderbird and I suspect the password is incorrect. I can read my mails on the Greenby server and know the necessary password but cannot work out how to enter this into Thunderbird! As I am no expert, a simple guide would be most appreciated! Thanks in advance. Roy

I am moving my Thunderbird (32 bit) data from an old Win 7 computer to Linux Mint on a new machine with Thunderbird 64 bit. I have followed all the advice to copy the old computer profile to the profile folder in Mint, but nothing appears in Thunderbird. My pop3 email server has 2-factor authentication; I can set this up and access or send new emails, but I can't import all my old email folders. The old Thunderbird is version 115.18.0 (32 bit) and says it is "up to date on esr update channel" The Mint Thunderbird is 140.0.6 esr (64 bit) and was recently installed with Mint.

As these versions are 32 bit and 64 bit respectively, I don't see how I can make them the same version, as recommended for transferring profiles.

How can I make this work?

Hello, I wanted to try the Freenode IRC network in Thunderbird 68.2.2 (32-бит) installed on my system. Would you tell me about some hints on how to avoid the ban or any other restrictions that might arise with those volue people who are vice there?

I've used TB for many years, and keep it up to date. But it suddenly stopped downloads from my email server. Normally everything comes into my Inbox folder and after reading, they are either put into their respective folders or deleted. I had maybe 60 or 70 retained for later attention. (Like due pymnts)

I've tried everything I know, even the mail server connection, but somewhere in the process, I lost everything that was saved in the "Inbox" folder. I got to looking for the profile file, and only found 1 that was recently dated. Not sure if a rebuild would be advisable. Nearly all my (50+) folders show up as normal. Just can't find why the Inbox isn't recognized.

I tried using TB in both safe mode and troubleshoot mode, to no effect. I DO have win 7 Ultimate and hasn't ever been a problem. The error message I get is: "The mail server for account ***** responded with 'mailbox INBOX does not exist!' The name of the folder is "Inbox" as opposed to the capitalized version, but nothing has changed for years, and never been a problem. Go figure??

After _years_ of use and storage, I'm really hurting without it. Any help or suggestions would sure be appreciated. gshantz

I have recently installed Thunderbird to help me with my overfull Yahoo account. I installed it using the default Yahoo authentication which seems to work fine. Since Yahoo exposes at most 100,000 messages in any one mail folder, and my inbox had over 250,000, my goal is to spread those out amongst a few different folders so that I can manage the inbox more effectively offline. To that end, I set up a couple of saved search folders, each of which selects e-mails within a two-year date range. Incidentally, each only selects about 1,000 messages at a time, not the 40,000 or so each of those time periods seem to contain. When I use my Ctrl-A shortcut to select the messages in one of the 'search' folders, then move those messages to my Yahoo mail folder under my e-mail account, the messages initially are wiped from the saved search folder, but after a few minutes they all return!

Incidentally, the saved search folder has the same name as the folder I'm trying to copy the messages to, but the search folder is under the Inbox, and the other folder is 'beside' (not under) the Inbox.

Let me know if there is a more efficient and effective way of doing what I want. Ultimately, I want well under 100,000 messages in my Inbox.

Thank you

I upgraded to TB v115.10.1 and find it somewhat difficult versus previous app.

My problem is the same as with previous versions - I cannot resize the message pane. On Classic View left pane I have 20+ email accounts listed. On top right pane I have the inbox for a selected email account and takes 1/2 of window. On bottom right pane, the individual message displays with header and takes the other 1/2. The message pane height size can be reduced with mouse but not increased. I want it to take at least 3/4 of right pane to make previewing emails easier.

In older versions it was possible to do this but not for several years. Any suggestions as to how to edit the settings? Nothing seems to be available that I can see.

 Thanks!

When I opened Thunderbird two days ago it came up with the following message: To use your current email address, fill in your credentials. Thunderbird will automattically search for working and recommended server configurations. It asked for Full Name; Email: and Password. Fearing it was a scam I filled in my server settings manually. My server is Centurylink but my email address is embarqmail.com so when I filled in my info the send was smpt.centurylink.net port 587 (which was fine) The problem was with receive: I guess my old setup was pop.embarqmail.com port 110 and I put in pop.centurylink.net port 995 which is what Centurylink's website called for. Well this one worked and it downloaded 800 messages but no saved folders and the Thunderbird screen layout looks different from the one I am used to. A few minutes later the pop.embarqmail setup downloaded the same messages but still no saved messages. It looks like I have 2 profiles. Did the last one I entered override the old and wipe out files I had stored. Is there a fix for this mess I have created and can I retreive my old folders and messages? I tried doing a system restore and it didn't work due to corrupted files. Oh, I'm still using windows 7. Thanks

Thunderbird is not connecting with Xfinity Comcast for sending or receiving emails at gpenkala@comcast.net . This combination was working fine for decades. Last Friday (Jun 12) was the last email I received in Thunderbird. I can view current emails on the Xfinity website, but these are not being transferred to my Thunderbird account anymore, These are the error messages:

"Sending of the message failed.

Unable to authenticate to Outgoing server (SMTP) smtp.comcast.net. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'." "Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: resomta-c2p-555483.sys.comcast.net resomta-c2p-555483.sys.comcast.net Excessive failed authentication, ESMTP server temporarily not available."

Can you tell me what configurations I should be using within Thunderbird for Incoming and Outgoing Servers?

Thunderbird administers my 7 "aol" email addresses (accounts) on my Dell laptop (running Windows 7). 5 of the accounts are behaving normally, but the other two accounts appear to be linked. So, when I send an email from one of them, it appears in both "sent" folders. When I receive an email in one of them, it appears in both "in box" folders. When I visit "mail.aol.com", these 2 accounts behave normally. So it appears that they are linked within Thunderbird. Can you suggest a possible solution? Thanks, Tim

I have two different email accounts in Thunderbird. One is a Gmail account one is from Comcast.net. When I start Thunderbird it checks Gmail fine, but then I get a little pop up in the lower left-hand corner it says Comcast has blacklisted my IP. After a few more seconds a dialogue box pops up asking for my password. When I type in my password I get the same crap over and over.

I know my IP is not blacklisted because I can log on to my Comcast account in a browser no problem same IP. What's going on, do you think I picked up some sort of malware? I've scanned I can't find anything.

Michael Butler michael.butler101@comcast.net

I have Firefox and Thunderbird on a Win7 notebook, both started crashing unexpectedly. Never could get Firefox back up and running, so tried to uninstall and reinstall; uninstall worked but now can't download to install it on the Win7 notebook.

Thunderbird is more erratic; a tech friend went in and got it running, but it has crashed twice since then. The first time, after a couple of days checking it, it just started working again. This time it crashed soon after completing a Norton live update that had a product patch. I get the crash report screen but then it fails to submit the crash report; this is the crash report from today:

AdapterDeviceID: 0x0a16 AdapterDriverVersion: 10.18.10.3412 AdapterSubsysID: 06511028 AdapterVendorID: 0x8086 Add-ons: cardbook%40vigneau.philippe:94.5,default-theme%40mozilla.org:1.3,google%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,amazondotcom%40search.mozilla.org:1.1,wikipedia%40search.mozilla.org:1.0,bing%40search.mozilla.org:1.0 AvailablePageFile: 14557913088 AvailablePhysicalMemory: 6057934848 AvailableVirtualMemory: 8784730701824 BackgroundTaskMode: 0 BlockedDllList: BuildID: 20241211204238 CPUMicrocodeVersion: 0x25 ContentSandboxCapable: 1 ContentSandboxLevel: 1 ContentSandboxWin32kState: Win32k Lockdown disabled -- Operating system not supported CrashTime: 1775501149 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 1 HeadlessMode: 0 InstallTime: 1758934052 LastStartupWasCrash: 1 LauncherProcessState: 0 ModuleSignatureInfo: {"Gen Digital Inc.":["aswhook.dll"],"Microsoft Corporation":["ucrtbase.dll","msvcp140.dll","api-ms-win-crt-multibyte-l1-1-0.dll","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-locale-l1-1-0.dll","VCRUNTIME140_1.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-core-file-l2-1-0.dll","api-ms-win-core-timezone-l1-1-0.dll","api-ms-win-core-file-l1-2-0.dll","api-ms-win-core-processthreads-l1-1-1.dll","VCRUNTIME140.dll","api-ms-win-core-localization-l1-2-0.dll","api-ms-win-crt-runtime-l1-1-0.dll","WLIDNSP.DLL"],"Microsoft Windows":["ntdll.dll","psapi.dll","Wpc.dll","d2d1.dll","netprofm.dll","ktmw32.dll","dxgi.dll","wsock32.dll","npmproxy.dll","dbghelp.dll","api-ms-win-core-synch-l1-2-0.DLL","samcli.dll","netutils.dll","wtsapi32.dll","winnsi.dll","IPHLPAPI.DLL","dwmapi.dll","winmm.dll","uxtheme.dll","samlib.dll","wshbth.dll","winrnr.dll","ntmarta.dll","propsys.dll","MMDevAPI.dll","powrprof.dll","pnrpnsp.dll","NapiNSP.dll","version.dll","WSHTCPIP.DLL","rsaenh.dll","mswsock.dll","bcryptprimitives.dll","wevtapi.dll","winsta.dll","apphelp.dll","RpcRtRemote.dll","msasn1.dll","profapi.dll","devobj.dll","cfgmgr32.dll","ws2_32.dll","sechost.dll","clbcatq.dll","shlwapi.dll","Wldap32.dll","nsi.dll","imm32.dll","setupapi.dll","msvcrt.dll"],"Mozilla Corporation":["thunderbird.exe","nssckbi.dll","xul.dll","nss3.dll","freebl3.dll","softokn3.dll","lgpllibs.dll","mozglue.dll"]} Notes: FP(D00-L1000-W0000100-T000) DWrite? DWrite+ WR? WR+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: esr SafeMode: 0 SecondsSinceLastCrash: 1483 StartupCacheValid: 0 StartupCrash: 0 StartupTime: 1775501140 SubmittedFrom: Client SystemMemoryUsePercentage: 28 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20241211204238","version":"115.18.0","vendor":null,"displayVersion":"115.18.0","platformVersion":"115.18.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8096,"virtualMaxMB":8388608,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"6.1","locale":"en-US","servicePackMajor":1,"servicePackMinor":0,"windowsBuildNumber":7601},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"adapters":[{"description":"Intel(R) HD Graphics Family","vendorID":"0x8086","deviceID":"0x0a16","subsysID":"06511028","RAM":0,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32","driverVendor":null,"driverVersion":"10.18.10.3412","driverDate":"1-22-2014","GPUActive":true}],"monitors":[{"screenWidth":1366,"screenHeight":768,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"unavailable:FEATURE_FAILURE_DCOMP_NOT_WIN10"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"available","version":0,"warp":false,"textureSharing":false,"blocklisted":false},"d2d":{"status":"blocklisted:FEATURE_FAILURE_BUG_1432610","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{},"update":{"channel":"esr","enabled":true},"userPrefs":{"browser.fixup.alternate.enabled":false,"browser.search.region":"US","network.trr.strict_native_fallback":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":1,"contentWin32kLockdownState":3},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} Throttleable: 1 TotalPageFile: 16976646144 TotalPhysicalMemory: 8489295872 TotalVirtualMemory: 8796092891136 URL: UptimeTS: 17.818550105 User32BeforeBlocklist: 1 Version: 115.18.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192

MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed. ______ Since I can't be reached by email, please have any answering tech to please call or text me at [edited phone# from community support forum]. Thanks

Thunderbird is suddenly opening without any of my emails or folders, and asking me to set up an email account - so I put in my email details (I'm with aol) - and it connects to the aol server and my folders re-appear (initially without emails in them, but when I click on the folders the emails start downloading afresh from aol). So it seems that all will be well when the emails are all downloaded again. HOWEVER, after closing Thunderbird and opening it again, all my emails are gone again, and Thunderbird is yet again asking me to set up an account. I can do this again, and the same thing will happen again. Everything is lost again when Thunderbird is closed, and when I start it again, I will be asked to set up an account, and all my emails are gone yet again. I have been using Thunderbird for years and years and years. Suddenly out of the blue this happens, and I'm stuck with using aol's web mail platform directly (not great!!!) Also, Thunderbird suddenly looks different - like it's been updated (which I assumed initially had happened) but the update history still only shows the final release for Windows 7, so this is a bit puzzling, and an odd coincidence that the layout and appearance of Thunderbird has changed at the very same time it stops working for me.

Bonjour, Pourquoi actuellement tous les messages que j'envoie avec ma messagerie Thunderbird depuis mon compte FREE sont-ils identifiés comme spams par mes destinataires GMAIL ?

The details were given in my question. I am receiving the following message in all my incoming e-mails and have no way of replying to the sender because REPLY and REPLY ALL no longer appear in my Thunderbird e-mail task bar. Here is the message I receive with each incoming e-mail: "A unique identity matching the From address was not found.. This message will be sent using the current From field and settings from identity lonearranger <lonearranger@telus.net>" How can I get rid of this message and go back to seeing REPLY and REPLY ALL in my task bar?