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Thunderbird Stops Auto-downloading Mail - "account ... is being processed. Please wait until processing is complete" pop3ServerBusy

I am running TB 102.1.2 64-bit on Windows 10 Professional 21H2. On occasion, TB will stop auto-downloading mail. When this happens, I have to click on "Get Messages" to… (read more)

I am running TB 102.1.2 64-bit on Windows 10 Professional 21H2. On occasion, TB will stop auto-downloading mail. When this happens, I have to click on "Get Messages" to re-start the POP3 download process. My refresh interval is every ten minutes. Last night at 9:42 I sent a piece of mail, and then no mail was downloaded. I have attached a screen-shot of the TB error console that shows the end of my 9:42PM SMTP mail send and the lines that follow. I do not know how to save the error console to a file, and I do not know if there is more relevant information in the error console. I have not kept track of the occurrences of this problem, so I cannot tell when the problem first surfaced.

I will now click "Get Messages", as I need to see my mail. Is there any other documentation I can capture when this problem next occurs? Thanks.

I clicked "Get Messages", and I saw an error pop-up window:

    Error with account ...
    The account ... is being processed.  Please wait until processing is complete to get messages.

I believe that this is the first time I have seen this pop-up message. I opened ProcessExcplorer, and I have a screen-shot of Thunderbird. I have tried to add the image to this posting, but I do not see it.

Asked by bsfinkel 1 month ago

Last reply by bsfinkel 5 days ago

Thunderbird 102.2.0 Fails To Sync Subfolders with Outlook/365

The last two versions of Thunderbird have an issue with any subfolder more than one level below the Inbox, - they attempt to sync then fail on IMAP. The folder structure … (read more)

The last two versions of Thunderbird have an issue with any subfolder more than one level below the Inbox, - they attempt to sync then fail on IMAP. The folder structure is there, but none of the messages. This seems to have been an issue in the past as well (https://www.reddit.com/r/Thunderbird/comments/nrdr3n/anyone_else_having_problems_with_office365/), but has reoccured.

Any thoughts on where or how to fix this? Changing advanced settings on folder subscriptions haven't worked.

Asked by BrokenCanoe 3 weeks ago

Last reply by BrokenCanoe 2 days ago

(Sub-) Folder names are suddenly hex values, some settings and filters are gone

After waking my computer from sleep mode (which I do tens of times each day), and after starting Thunderbird, most of my subfolder names are now hex values (like "05befcb… (read more)

After waking my computer from sleep mode (which I do tens of times each day), and after starting Thunderbird, most of my subfolder names are now hex values (like "05befcb191"). Also, all tabs (except for the main tab) have closed and when I click "Get Messages", it tells me the certificate for the mail-server has not been seen before, and when I retrieve my email, I get error messages that it can't find my mail filters.

Obviously, something has become corrupt. It doesn't seem any of my mails have gone missing (fortunately).

How can I troubleshoot/fix this?

I do have a few months old backup, but I don't want to blindly restore since I will loose all mail since then.

Asked by firefox1115 6 days ago

Last reply by firefox1115 5 days ago

Version 102.3 - invisible folders and messages

Greetings. My Thunderbird for Windows auto-updated to 102.3. I'm sorry, but I have no idea what the previous version was but it was working fine. Now when I run it new… (read more)

Greetings. My Thunderbird for Windows auto-updated to 102.3. I'm sorry, but I have no idea what the previous version was but it was working fine. Now when I run it newly auto-updated, I am not able to see my four e-mail accounts on the left (all IMAPs) and therefore any message. My accounts are still there and the software is still fetching e-mails and showing new e-mail notifications as normal. I just can't see anything in the main menu. Attached is what it looks like on my end. I have tried restarting my computer and also downloading/installing/running the 64-bit software rather than the 32-bit. Any ideas would be appreciated as it is cutting into my personal productivity right now. Thank you for your time.

Asked by BFBullpup 1 week ago

Last reply by BFBullpup 1 day ago

Email messages and SSL certificate details are not shown

Dear Developers and Community, Thank you very much for the indescribably awesome project! I am sorry, but apparently, there is a persistent issue and its source and solu… (read more)

Dear Developers and Community,

Thank you very much for the indescribably awesome project!

I am sorry, but apparently, there is a persistent issue and its source and solution is quite interesting.

---

The issue

  • The preview pane in the main window's (F8) does not show any messages (empty; https://i.imgur.com/ozpyCm5.png ). The same with new tabs (e.g. open message in a new tab);
  • SSL certificate details are not shown (e.g. empty tab if pressed on "View certificate"; https://i.imgur.com/7UlGRZU.png );
  • Messages do not mark "Read" if selected since no preview is shown in the preview pane;
  • "Get Certificate" button functionality is affected, too. If pressed, it shows "Unable to obtain identification status for this site.". For example: https://i.imgur.com/HymQJni.png -> https://i.imgur.com/RQBBopA.png .
  • OAuth 2.0 flow is affected, too. The page which is supposed to redirect the OAuth 2.0 provider does not render ( https://i.imgur.com/1AzK6Ha.png );
  • It seems the add-on "Minimize on Close" does not work since this issue appeared - the program just closes on main window close (via the general window manager button) even with the add-on enabled.

Expected results

  • Email messages and SSL certificate details should render in the preview pane or tabs when selected.

Steps to reproduce

  • Launched the client and all of a sudden the issue appeared.

What tried to fix the issue

  • Start the client in Troubleshoot mode (with all add-ons disabled);
  • Manually disable all add-ons ( https://i.imgur.com/YkeHARK.png ) in the settings before the next restart;
  • Safe-mode;
  • Reinstall via the uninstaller inside the installation directory;
  • Remove all Thunderbird related directories in %appdata%;
  • Disable "Hardware acceleration" in both troubleshooting and default mode;
  • Repair some Email folders using client properties;

Possible/temporary solutions

  • Reload the main window 2 times via Ctrl+R pressed in Built-in DevTools. After the client restart, the same issue appears.

---

Environment

  • User-agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:102.0) Gecko/20100101 Thunderbird/102.3.0;
  • Add-ons installed: "Minimize on Close", "Quicktext", "DKIM verifier";
  • CPU: Intel i9 9900 KS, RAM: 32 GB; GPU: RTX 2080 Ti;

More details

  • It only happens with Thunderbird. Latest browsers (e.g. Firefox, Google Chrome) render pages without any issues;
  • It's worth to mention that DOM elements exist, but just do not render: https://i.imgur.com/DHNLB7I.png ;
  • Messages are shown only if opened in a new window ("Open Message in New Window ") and in a virtual machine on the same host (VirtualBox, Win10 x64);
  • Everything else works and the latest drivers are installed in both GeForce Experience and Windows Updates in general settings. The CPU, GPU, RAM, and motherboard devices are common enough to inherit modern, audited, and reviewed drivers and software I believe.

---

Would appreciate any suggestions!

Best and kind regards ✨

Asked by Faither 5 days ago

102.3.1 is reloading all my email from IMAP server. Why?

The new version was installed and when I opened to it, in addition to all it threading when I never asked for it and the changes in the colors of unread inboxes, it is al… (read more)

The new version was installed and when I opened to it, in addition to all it threading when I never asked for it and the changes in the colors of unread inboxes, it is also reloading all my emails from all of my IMAP accunts. This is slowing it down. Why does it have to reload the emails?

Asked by jamiepoindexter 3 days ago

Last reply by jamiepoindexter 1 day ago

thunder bird mail

my thunder bird hasn't worked for a couple of weeks been using it for years really liked it now i have no email coming in or out have to use my web mail to receive and se… (read more)

my thunder bird hasn't worked for a couple of weeks been using it for years really liked it now i have no email coming in or out have to use my web mail to receive and send my Thunderbird says om on the release up date ? thank you

westie @arach.net.au

Asked by westie1 6 days ago

Embedded Images Aren't Showing any more

I am currently using Thunderbird 102.2.0 (64-bit)running on Mac OS Monterey. Over the last two updates, I've noticed that all my email messages aren't showing embedded im… (read more)

I am currently using Thunderbird 102.2.0 (64-bit)running on Mac OS Monterey. Over the last two updates, I've noticed that all my email messages aren't showing embedded images like they used to. I either get a white page with some text and active links or a white page with outlined white boxes indicating where an image is supposed to be. In the case of Apple News messages, some white boxes have an attached white box with an active "Shop now" link.

I have not had "Allow Remote Content in Messages" ticked on before, but had a long list of exceptions to allow them for some URLs. Previously, some marketing messages from stores would have a note at the top that Thunderbird didn't load remote images to protect me and I could click in it to say I want to see the images. That note doesn't come up now when no images are displayed. I have not changed any settings with the new updates.

I have now ticked "Allow Remote Content in Messages" on and restarted Thunderbird, but still no embedded images are showing in any messages even though I've ticked that on and the Exceptions list still has the Allowed URLs that can show remote material. I am surprised that even messages from Apple don't display images. Apple isn't a Security risk for Mac users. This makes no sense. How do I get all images to show from allowed senders?

Asked by wonderinggal 1 month ago

Last reply by wonderinggal 1 day ago

Daily nag from Thunderbird to update. I'm on V102.2.1

After I open Thunderbird, I eventually get a nag screen saying: "Thunderbird can't update to the latest version. Download a fresh copy of Thunderbird and we'll help you t… (read more)

After I open Thunderbird, I eventually get a nag screen saying: "Thunderbird can't update to the latest version. Download a fresh copy of Thunderbird and we'll help you to install it"

I'm already on the latest version of Thunderbird! Version 102.2.1 . This question has been asked before but all those replies dealt with adding an exception to Avast. I do not use Avast. I use AVG Free and Zone Alarm Pro. I do not use any programs that check to see if a program needs to be updated.

The nag screen started about a week ago. That was right after I updated to Version 102.2.1 . AVG Free and Zone Alarm Pro have NOT been updated. Was something new added to Thunderbird that requires I add an exception to AVG Free or Zone Alarm Pro? Or is there a bug in Thunderbird's V102.2.1?

Asked by David12846 6 days ago

Mozilla Thunderbird not responding (win10)

Lately, whenever I open Thunderbird I get the error message "Mozilla Thunderbird not responding". Here are all the facts: - V 102.2.2 - Norton Security - No add-ons - On… (read more)

Lately, whenever I open Thunderbird I get the error message "Mozilla Thunderbird not responding". Here are all the facts:

- V 102.2.2
- Norton Security
- No add-ons
- Only installed on one device (Windows 10 laptop)
- After about 10 minutes the error goes away and sometimes it functions, but not for very long.  Other times as soon as I do anything at all the error message comes back.
- It is hard to close the app even using Task Manager (takes about 3 to 4 minutes).
- Works fine in Troubleshoot mode, but I still have to wait until the error message goes away to do that.  And hope that by clicking "Help" the error won't show up again.
- Synchronizing never completes (see photo).
- I have researched this problem through many sources but could not find an answer other than to re-install Thunderbird.  But there are no results when I search "reinstall Thunderbird" on https://support.mozilla.org/en-US/questions/new/thunderbird/form#search.

Help is appreciated. Thank you.

Asked by burchwb 2 weeks ago

Last reply by burchwb 5 days ago

slow moving IMAP messages on updated Win10 TB v102.3.0

It turns out this is more of a story of finding a fix as I seem to have resolved it... This morning I updated to TB v102.3.0 (64-bit). Not sure of the version I had befor… (read more)

It turns out this is more of a story of finding a fix as I seem to have resolved it...

This morning I updated to TB v102.3.0 (64-bit). Not sure of the version I had before, but it was less than a few months old.

Every 2 or 3 months, I move mail out of my inbox with the expectation it will keep the server and email client from significant delays while loading messages. There were about 500 messages when I started this morning which took about 20MB on disk according to the folder properties window. The folder I'm moving messages to has 1500 messages and takes 70MB on disk.

I'm finding that when I move many... say 30 - 50 messages from Inbox to the other folder, there is a delay over a minute. I'm thinking this much delay doesn't make sense considering I was not experiencing this kind of delay before updating TB and my primary hard drive with OS and TB an SSD. During this delay, Windows Task manager shows 0 - 1% CPU usage on the thunderbird.exe processes. Nearly a flat line for the SSD for both active time and disk transfer rate. A jump to 10% for active time during the first 2 seconds, then 0-2% for at least 10 seconds.

Moving 5 - 10 messages is also taking close to 10 seconds where it would have been instant before. Updated to v102.3.1 while writing this. Same symptoms after.

....

What seems to have removed the delay is using Repair Folder on the destination folder. Now that nearly instant (1-2 second) response is back.

Is this a new bug with the v102.3 update? If so, could it be automatically resolved by checking something about the existing local data needs repair or updating?

Thanks to the developers and community that support TB development.

Asked by ericw.pspinc 5 days ago

Some sub folders don't show up after 102.3.0 update

After updating to 102.3.0, my desktop Thunderbird no longer shows a number of sub-folders it once showed. Some sub folders, however, seem to be showing just fine. I canno… (read more)

After updating to 102.3.0, my desktop Thunderbird no longer shows a number of sub-folders it once showed. Some sub folders, however, seem to be showing just fine. I cannot discern a difference between what did and didn't show up. I can see all my folders and sub-folders in my webmail (Rackspace). It's very hard to understand what might be causing this. I tried a number of things to no avail:

1. Tried re-naming and removing an special characters 2. Tried moving them to new folders or moving them out and back again on webmail 3. Tried creating a new folder on desktop Thunderbird and moving sub-folders into that on webmail 4. Restarted Thunderbird any number of times and after each above change

None of the above worked. Though strangely *once* when I created a new folder on webmail and moved a sub-folder into it, it then showed up on desktop Thunderbird. Doing the same thing again to another sub-folder did not work. SO PUZZLING.

Please help! Any guidance or a bug fix please developers, would be SO appreciated. I know you all work hard and I appreciate your open service so much. Dedicated user for more than a decade, easily!

Asked by jenny41 6 days ago

Forwarding the message,attachments

Hello, Users reported two issues to us after updating to the latest version of the program. 1. When we add an attachment to the message, before sending the message, it ca… (read more)

Hello, Users reported two issues to us after updating to the latest version of the program.

1. When we add an attachment to the message, before sending the message, it cannot be opened to make sure that a good attachment is attached.

2. There is a problem with forwarding the message, after trying to forward the two attachments that were in the message have merged into one and the content of the message is not forwarding.

Has anyone encountered such problems and can help solve them.

Asked by KR 6 days ago

authentification failure whiule connecting to server imap.gmail.com.

I have updated to the newest version of Thunderbird as a FIX Account notification. I have gmail that filters to Thunderbird so I dont have to deal with google direct. I… (read more)

I have updated to the newest version of Thunderbird as a FIX Account notification. I have gmail that filters to Thunderbird so I dont have to deal with google direct. I have secure ssl. COOKIES HAVE BEEN ALLOWED while site is visited. I hav e gone thru the steps to fix the account issues but have not been able to get my emails since last friday. I have a domain name of Yourbagmaker.com. A record change was made with the web publisher last friday and my domain is activated. Mail should be coming thru on mike@yourbagmaker.com and customerservice @yourbagmaker.com. STILL NOTHING BUT FAILURE NOTICES. HELP PLEASE Thank you Mike

Asked by Mike 6 days ago

Thunderbird: Add security exception

My ISP requires me to change my POP3 encryption. When I do this I can't receive emails and get the "Add Security Exception" window pop up. I've contacted my ISP and the… (read more)

My ISP requires me to change my POP3 encryption. When I do this I can't receive emails and get the "Add Security Exception" window pop up. I've contacted my ISP and they have checked and said the problem is not at their end. I've also contacted Avast and they checked by uninstalling Avast and the problem still persisted. So the issue seems to be within Thunderbird. How do I go about clearing this issue?

Asked by chockie 5 days ago

Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) smtp.gmail.com failed.

I get this error message on sending emails Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) smtp.gmail.com faile… (read more)

I get this error message on sending emails

Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) smtp.gmail.com failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again.

The weird thing is that this problem only occurs with wifi connections. If I use my mobile data hotspot then the emails can be sent all fine. I tried multiple wifi connections, but it failed with all of them.

My smtp server config is attached below.

Asked by shasherazi 5 days ago

Error message when deleting emails

I'm getting the following message when trying to delete multiple messages at a time. Sometimes it actually puts them in the trash folder but doesn't remove from Inbox. … (read more)

I'm getting the following message when trying to delete multiple messages at a time. Sometimes it actually puts them in the trash folder but doesn't remove from Inbox. I've emptied the trash & did a compact folder. Still have problem.

The messages could not be moved or copied to folder 'Trash on cindyr@neo.rr.com' because writing to folder failed. To gain disk space, from the File menu, first choose Empty Trash, and then choose Compact Folders, and then try again.

Asked by cindyr1 5 days ago

Thunderbird Not Responding

I am using Windows 10 on a desktop PC. Since the "upgrades" to 102.3.0 and 102.3.1, I spend most of my time in Thunderbird waiting for the Not Responding message to clear… (read more)

I am using Windows 10 on a desktop PC. Since the "upgrades" to 102.3.0 and 102.3.1, I spend most of my time in Thunderbird waiting for the Not Responding message to clear. Every time I open or write or delete or move messages: Not Responding. Just opening the program takes several minutes. So I now try to leave it open all day .. unless I forget ...

Pop up Task alerts: Last night I should have received 2. Instead there were 544. "Mark Completed" no longer works.

I've cleared the cache, cleared recent history, had my PC guy look at my hard drive (no problems found). I've used Thunderbird for many years without any issues with earlier versions. This is beyond frustrating.

Asked by cabo45.m 5 days ago