Thunderbird Community Forum

Thunderbird is downloading new messages but failing to display them.

Other functionality remains active, ie I can see and open messages, delete all the contents of folders, compose and send messages, but when the software downloads new messages they simply do not display and cannot be accessed.

Not sure if it's relevant, but the message INBOX count appears to be stuck at the number 59, although more messages than that have been downloaded.

Bizarrely this is the message displayed whenever I now open the Thunderbird application (it was there when the problem first appeared and returns everytime). Out of desperation I even made a donation in the hope it would release the messages!

Thank you in advance, Steve Davidson

I moved some emails to a folder and they are not there. Tried to move last email to folder and it jumps back to my inbox. Also how do I access help in thunderbird?

New mail keeps going to either the Inbox, Notifications, or the Newsletter folders by default. No filters have been added to change the initial settings. How can the settings be modified so that all incoming mail goes to the inbox, eliminating every future instance of it being directed elsewhere?

I have no interest in the Notifications or Newsletter folders. I'm happy with getting rid of them completely, if that is a possibility that can solve the problem.

My @googlemail.com account has been working in Thunderbird for years. Two days ago it stopped. No incoming e-mails and attempts to send e-mails from Thunderbird result in the outgoing server timing out. I can access direct at gmail.

Please note that my previous e-mail: alan.rhodes@talktalk.net is no longer available The replacement: alan-rhodes@outlook.com has been blocked by MS-AI (It didn't like a circulation e-mail to 60 members of my local history group) The only working e-mail I have is the current problem one: rhodes.alan1@googlemail.com

Hello,

I am having a problem with Thunderbird on Windows when connecting my Gmail/Google Workspace account through IMAP.

The Google account authentication completes successfully and Thunderbird appears to connect to the account, but no email messages are displayed in the Inbox.

Here is what I have checked so far:

I am using Thunderbird on Windows. The email account is a Gmail/Google Workspace account. The account has been added to Thunderbird successfully. I signed in through Google's normal authentication/OAuth process. The account shows as connected in Thunderbird. IMAP is enabled and working on the Gmail side. Gmail webmail works normally and all my emails are visible there. Thunderbird displays the account and its folders. However, the Inbox contains no messages at all. I have checked the Subscribe section, but it does not show additional folders that I can subscribe to. I have already removed and re-added the account. I have also completely uninstalled and reinstalled Thunderbird and signed in again. The same problem remains after the fresh installation. The problem is therefore not simply that the account cannot authenticate; Thunderbird appears to connect, but it is not downloading/displaying the messages.

I would like to understand what could be preventing Thunderbird from synchronizing the Gmail IMAP mailbox.

Could this be related to:

Thunderbird's IMAP synchronization/cache, the Gmail IMAP folder/root settings, the Thunderbird profile, an IMAP subscription issue, OAuth2 authentication, Gmail's IMAP labels/folder mapping, or a corrupted Thunderbird preference/profile setting?

I would appreciate detailed troubleshooting steps to determine why Thunderbird can connect to the Gmail account but does not populate the Inbox with messages.

I can provide screenshots of the Account Settings, Server Settings, Synchronization & Storage, Gmail IMAP settings, or Thunderbird error/connection logs if required.

Thank you.

Suddenly and without warning, Thunderbird is no longer able to get messages. It just says DONE. Trying to get messages even from the menu bar does nothing. It doesn't prompt me for anything. Composing and sending work fine! I know it's an old OS Win7, but my other Win7 machines work fine. I'm afraid to do an uninstall and reinstall and lose very important messages. Can someone please help? Thanks so much! Jack116.0

I open Thunderbird and click on get messages and emails are not coming into Thunderbird from AT&T. It worked perfectly yesterday but today we are encountering this issue. There was no changes to the application since yesterday. Thunderbird is online I clicked the icon at the bottom it shows when it is offline. I contacted AT&T and they said things were working on their side. What are possible things I can do to fix this issue

I use emojis in email, but recipients report that the text of the email arrives covered with emojis. I thought it was a problem with the receiver until a second person just reported the same issue with an email I sent them. Both are gmail accounts . . .

Cannot receive and email because I am told by AVAST that the certificate for inbound.att.net has been revoked. I am not at all technical and at a loss as what to do. Please help! Thank you.

My last email was Oct 2: The settings seem correct, I can even connect to AOL host. But no emails arrive. In addition an AOL banner appears asking me to verify info. I click agree and enter "Next" I then get an Uh oh something went wrong. I enter Close and a large Yahoo banner appears. The only way to close it is with Alt F4. Chat and I have spent 6 or 7 hours with no success

This morning I started getting this popup in lower right part of my screen every minute :

Mozilla ESR Thunderbird Connection to server inbound.att.net has been reset

It continues over and over as TB tries to get new messages.

Also, AVG Free antivirus is telling me it has identified a site certification problem. LOCATION: inbound.att.net (POP) Process: thunderbird.exe Detected by: Email Shield

In TB Help it says I'm currently on the esr uipdate channel .....whatever that means Whats the issue here? Can anyone help?

On MS Win11, my TBird IMAP client (up to date) has two mail accounts. In one, deleted messages return immediately after deletion! Also, (possibly related), this account has TWO Spam folders (I did not do this). The other mail account's messages stay deleted and has only one Spam folder. I ran the re build tool on the first one without success. I am NOT technical, but have donated several times to TBird (I love it)

I keep getting this message: "We've identified a site certificate problem, trust for this certificate has been revoked." The location is "inbound.att.net" So I can't receive any E-Mails on my PC, but I can on my phone. How can I fix this?

T-Bird consistently reports receipt of an email to be received one hour earlier that it was actually received. For example, I received and email at 4:03 pm (Windows 11 time and actual time). The time that T-Bird reports the email as being received is 3:10 pm. I would appreciate help in resolving this. I think it might be the cause of a problem with scheduling an appointment - the online confirmation says 3:10 is the appointment time while a confirming email (received moments later) says 2:10 is the appointment time

In the last couple days, I am not receiving messages in my email account inbox (att.net/yahoo). Messages are going directly to the local inbox folder. Windows 10.

When I search for new emails in the local folder, they are tagged with a gold diamond, and my option is to "Move to inbox again," which does move the messages back to the main inbox. But, "again" implies that the message arrived in the account folder, but got automatically passed to local folder. On or two occasions, I noticed an very fast dowloading to the inbox, which disappears immediately.

And, I get no response in my email account when hitting F5. F5 works for the local folder, and other accounts, and Shift-F5 (getting messages for all accounts) updates the others, but not my main email account.

The issue is not with att.net/yahoo. I have checked all my settings and server settings in Thunderbird, done the folder repairs several times, closed and reopened Thunderbird many times, deleted Inbox.MSF, etc., but nothing works. The issue seems to be specific to Thunderbird. Any ideas?