Thunderbird Community Forum

System:

Win 11 Home (lastest updates, also my notebook's latest updates from the manufacturer) Thunderbird version 151.0

Okay, this is a multiple clusterf#@$.

I ended up needing to do a Win 11 Home "reset" keeping data. But I needed to back up some files first. But my back up drive was full. Usually, it's because of EaseUs ToDo not deleting files and just adding and adding to the system backup. But that wasn't the main issue: my Thunderbird profile (which I backup separately) was about 280 GIGABYTES in size! This is an extension of a prior problem for which nobody on here new how to solve and certainly nobody from Mozilla chimed in to help. So I did what I'd done before (but it'd never been like this) and delected a couple of THOUSAND seemingly redundant iterations of files from my profile, but NONE of the folders inside the profile.

Of course the Win11 reset deleted Thunderbird and all the profile information. No big problem, I've done this before...but it didn't work copying in all of the old files (from my backup drive) into a new profile and selecting that profile to boot. So, I went to the "Recycle Bin", undeleted all of those files back into my backed-up profile. But I'm only able to get Thunderbird to see all of my address book information. It is not finding my Thunderbird and email account settings nor my email messages (21 years worth). I 100% did NOT delete my email messages (c:\users\USERNAME\AppData\Roaming\Thunderbird\Profiles\PROFILENAME\Mail).

I can laboriously redo my email account information (five different accounts) and Thunderbird user settings, but I really DESPERATELY NEED HELP restoring my email messages.

PLEASE PLEASE HELP ME!

Recently I posted about this problem here: https://support.mozilla.org/en-US/questions/1580858 In sum, I was having problems both in downloading messages from the Spectrum server and also with sending messages. I've attached screenshots of the error messages.

Matt and David kindly posted some helpful responses. The problem then seemed to spontaneously solve itself and I breathed a sigh of relief. Then a few days later it re-appeared.

This time it's not quite as bad in that I'll get the error messages but then usually a few minutes later I can download the messages or send an email. But it's still a real problem.

I called Spectrum again and this time the rep was adamant that if I can still use the Spectrum webmail feature (and I can), then it's not a Spectrum issue.

Last time Matt asked about my antivirus. I use Windows Defender (and occasionally do a manual scan with Malwarebytes free version), so if I understood him right, I should be OK as far as antivirus interference.

Matt also suggested I set TB so that I download messages at startup and every 15 minutes. I was set to every 10 minutes so I changed it to 15.

Matt said for me to check the Activity Manager. I've attached a screenshot of what that showed a few minutes ago. But I should note that this was after an error message displayed but my email downloaded anyway.

Finally, Matt said I should check the Error Console (Control + Shift +J). I've attached a screenshot of that. He also said I should use the trash can to clear it, so I did. He then said to press Shift + F5 to attempt to get my messages. But on my laptop, F5 just dims the display so no dice on that. But I have a second laptop and F5 is "neutral" on that one so I tried it there. I didn't get any new error message.

However, one of the screwy things is that sometimes I get all my messages as normal, but only after the "Can't connect to the server" message displays. And that's what happened with my second laptop above.

I hope I've provided better info. this time. And I hope you gents can help me with this mess.

Thanks,

Andrew

I've been using Thunderbird on Windows 10 since last year sometime. Currently I'm on version 151.0.1.

I've 4 x mailboxes here and since yesterday, 3 of them show me an unusual message when checking for emails. I tried attaching a screenshot but although the screenshot uploaded, I couldn't find a way to insert it here. But the message says Unable to write the email to the mailbox and asks me to check if I've write privileges (which I have) and to cheek the available disk space.(currently 101GB free).

The message is happening 2 or 3 times each day and lasts for about half an hour, then everything works fine again. Has anyone else seen this??

I've recently started having an issue where emails sent from my email account are being delivered, but some of them are ending up in the recipient's spam folder.

I'm using Thunderbird and the account itself appears to be working normally. I can send and receive messages without seeing any obvious errors.

I've already checked the SMTP settings, but I'm wondering if this could be related to my domain's email authentication rather than Thunderbird itself.

What should I check for SPF, DKIM, and DMARC, and is there a good way to determine whether the problem is with Thunderbird, the mail server, or the domain's email configuration?

Afrihost is my service provider and emails are accessed via a webmail page. The size and functionality is limited and I use Mozilla Thunderbird on my laptop with Windows 11 to save emails in local folders on my hard drive. I can't do this via webmail and my backup changes between Thunderbird and the webmail page. Yesterday I cleared my inbox to local folders in Thunderbird but am no longer receiving emails there. My old and new emails can still be seen in the webmail inbox, I don't know if I've exceeded some limit and I don't want to lose old emails in my local folders. Personal, low volume use only

Since 26 August I have not received any emails! I am able to go to my browser & see all my emails so I think fault must be with Thunderbird!

Help please..

Hi. i have an IMAP account. I like to have my inbox in threaded view, so i know if i replied to my customers and to easily view the order of the emails. This causes a problem because i also like to have every sent email in the "SENT" folder, which made me use the Copy Sent to Current PWE, and it works like i want now.

But something happened after i have been using this extension (even though it happened only once): the same person answered to a chain of emails, which was already organized has thread, the sendedr is the same and the subject is exaclty the same, but the email was placed on my INBOX but OUTSIDE the thread.

Why did this happened and how can i force that message inside the thread again?

Thanks you

Hi, I'm trying to move from outlook and use thunderbird. But every time I try to login using my outlook email account I get an 'authentication error'. I tried to look online for the solution, but haven't found it.

Anyone able to help

It used to be than when I received a T-Bird message with a PDF attachment, I could click on the attached filename and it would open with the application I had specified in Settings (Acrobat Pro). Now I click on it and nothing happens. This is very annoying because I work a lot with emailed PDF attachements. I've tried re-setting Acrobat as the default in Settings, but that brings no joy.

TB guidance is to maintain separate profiles for dual-booting (Kubuntu and Win11), rather than sharing the profile. That adds to IMAP churn, but also to disk space, of course. But the biggest concern is keeping Local Folders (a very large archive which is by far the largest part of my profile) coordinated: both sides must access the same Local Folders.

The option to specify "Message Storage" for Local Folders obviously addresses that problem: both Kubuntu and Win11 can have the same NTFS Local Folders storage. At the same time, each IMAP account also has the option to specify its own "Message Storage" "Local Directory" location outside of the profile folder. That suggests two obvious questions:

1. Why not specify shared storage for each account, as well as for Local Folders?
2. After Local Folders and all accounts are shared, then precisely what, from each profile, cannot be shared between Kubuntu and Windows? Does this bring us back to asking why the profile cannot simply be shared?

[Years ago, when my email accounts were POP, I had no problem sharing a profile between WinXP and an earlier Ubuntu variant. (Of course with POP, they had to share.) Is today's separate-profiles guidance related to IMAP accounts or to some other change in TB design?]

For some reason, yesterday about early afternoon, after an email deleting session, I got the same set of emails in my Inbox, but duplicated. I hadn't done anything, I hadn't restarted, they just appeared, And now, they are going to another folder altogether and not by Inbox! Also, some of the filters no longer work. Anyone else experienced this? I am using TB 155.0 on W11.

.I get this meassage when I try to send an email from my thunderbird account - Sending of the message failed An error occurred while sending mail. The mail server responded: This account has been disabled due to suspicious activity.. Please verify that your email address is correct in your account settings and try again.

I have a recurring problem with Thunderbird 153.2.0esr (64-bit).

After clicking the Send button, the message is successfully sent to the recipients. I can see that the sending process takes place, and I have confirmed that the message was actually delivered because I was one of the recipients myself and several BCC recipients have replied to it.

However, after sending, the message sometimes does not appear in the Sent folder. Instead, it remains in the Drafts folder.

This is particularly problematic because it gives the impression that the message may not have been sent, although it actually has been delivered. There is therefore a risk of sending the same message again by mistake.

The problem occurs only occasionally. The most recent occurrence involved an email sent to approximately 180 recipients via BCC with an attachment of about 1.8 MB.

My email provider is WEB.DE and the account is configured as an IMAP account.

In Thunderbird under Account Settings → Copies & Folders, the option to save a copy of sent messages in the Sent folder is enabled.

Expected behavior: After successful sending, the message should be removed from Drafts and a copy should be stored in the Sent folder.

Actual behavior: The message is successfully sent, but remains in Drafts and no copy appears in the Sent folder.