Thunderbird Community Forum

Hi,

I'm trying to add another account to my Thunderbird client (already have 2, a IMAP account, and a Hotmail/Live/Outlook), but i keep getting the error "Exchange auth error" and no possible way to manually configure the server or anything, despite the mail server not being an exchange server. Following this, it just freezes the view, although i can close the popup by pressing escape.

is this a bug in the most current version of Thunderbird, or am i doing something wrong?

I can't add an account. When I try to add an account, I get an error message: can't access property "cleanup", this[#configVerifier] is undefined The version of Thunderbird is 140.0.1esr (64-bit).

Preamble:

1. There are 34 email Accounts listed in left column.
2. (Image 1) When in "Mail" column I can see down to only the Account Name (address). There is only the Account Name and Inbox.. nothing else below that can be seen - no Drafts, Sent, Archives, Spam, or Deleted. Anything below is missing too.
3. When choosing "Account Setting", everything for last account shows up, plus Outgoing, Add-ons (Image 2). Too, we can see the Offline/Online Icon.

QUESTION: How may I fix it so that the last account shows all sub-sections of the account - i.e., Server Settings, Copies & Folders etcetera right on down to Online/Offline or at best, down to "Return Receipts" for the last account?

Thanks for volunteering, ~r

Hi,

Thunderbird: 142.0 (64-bit)

When I try to add a mail account that I deleted before, I receive an error message:

• Error Creating Account
• Incoming server already exists.

When I add my email account, I receive the message, "Can't find a server," and Thunderbird adds the incoming server configuration somewhere. It's not in the "Account Settings" menu.

I deleted my profile folder and started from scratch.

I tried to use the same configuration settings I have in the mobile version of Thunderbird, but without success. Unfortunately, it's not possible to import the settings from Thunderbird Mobile.

I have the same problem with the Account Hub, or without it. How can I fix this problem?

Many thanks,

Have been trying to set up some pop3 yahoo mail accounts on a new computer. I have used automatic configuration. I have used manual configuration using the data from my old computer. I have checked the configuration settings on both Yahoo and Thunderbird sites. In all instances Thunderbird verifies the account is valid, but the next window asks for my yahoo username and password. I cannot get passed this stage. I have tried entering my yahoo password and I have also tried the app generated password from Yahoo, all I get is a Yahoo "something went wrong" message. Interestingly I did manage to get one of the accounts to work yesterday, but I must have tried no end of different permutations and I have no idea which one eventually worked.

Please Hi Thunderbird Support, Thank you for this highly appreciated free platform. I do have a few questions please. I have three accounts and I add to Thunderbird: 1. Google personal account: Was able to see all folder, contacts, and calendars 2. Google work related: Was able to see folders, calendars, but no contacts (address book) 3. Outlook work related: Can see the inbox, no folders, no addressbook (contacts), no calendars. The screenshots below is what I get when adding the Outlook account

Looking forward to hearing from you. Kind regards, see attached.

I using TB 128.6 on a Macbook running Sequoia 15.1.1. Occasionally, I also use an Iphone to compose emails. When I compose an email on my Iphone, it saves it in one of the Drafts folders. When I compose an email on my Macbook, it saves it in the other Drafts folder. I am using a gmail account. Is there a way to change this so they both save to a single Drafts folder?

See screenshot attached for picture of the two folders.

Thanks for your help.

I am trying to migrate my old Roadrunner (Spectrum) email account into Thunderbird. The auto create feature will not work with the settings that Thunderbird is finding. I have verified all of my information settings with Spectrum Support, and they tell me that Thunderbird has to supply me with some sort of special settings to make this work. Any help finding this info will be appreciated.

Thunderbird can't seem to add my outlook account and keeps telling me to check username and password; both of which are correct.

I have two separate accounts; a hotmail account and an outlook account. It added the hotmail, but won't add the outlook account.

Hello,

I’m encountering an issue after migrating my domain and professional email service.

My address was originally hosted by Cabanova and configured in Thunderbird. I recently transferred the domain and email hosting to OVH, which caused the old mail server configuration to stop working.

Here’s the current situation:

The account in Thunderbird is still using a POP server (ssl0.ovh.net – port 995), while OVH uses IMAP (port 993).

I cannot change the server type from POP to IMAP within the existing account settings.

When I try to add a new account, Thunderbird completely freezes after I click “Continue” and never gives me access to “Manual Configuration.”

I also cannot delete the existing account because it contains all my previous local emails that I need to keep.

At the moment, I’m able to send emails from this account via OVH, but I don’t receive any incoming messages.

What I’d like to do is simply update the server configuration to OVH’s IMAP settings, without losing my existing local messages or recreating the entire profile.

Could you please let me know if there’s a way to:

Force an existing POP account to switch to IMAP,

Or safely recreate the account as IMAP without losing local data and without Thunderbird freezing during setup?

Thank you in advance for your assistance,

I want to add school e-mail account to Thunderbird cause I already use Thunderbird for my private e-mail. If I try to connect the school e-mail account to Thunderbird, it loads and loads and loads but never gets the IMAP and SMTP settings from the server. It tried to add the account in a new install of Thunderbird in a virtual machine and there was the password input at the start to the usual name and e-mail input, when adding a new account. There it worked and Thunderbird got the settings from the server. But I don't want to access my school e-mail account via a virtual machine. I want access through my own PC. So it looks like the server needs the password from Thunderbird to get the settings but there is no way to input it before requesting the server. Or is it? Thanks for help in advance.

Fastmail appears to have cut the connection with my Thunderbird account and they say I will now need an App Password. They have instructions for generating this, but I can find no place on Thunderbird to enter it. Primary Password doesn't seem to be it.

Hi there, Cant add a second account to TBird on new installation on new PC with WIN 11. Works fine on WIN 10 and LINUX Mint but fails authentication on new WIN 11 PC. First account goes on OK but cant add a second. Have checked all setting but cant see a problem. Please advise. Thanks John

I have Thunderbird 142.0. I need to remove an email account. I followed the instruction: Right click on your account name. (I did) Please click on Settings. (I did) See attached image of the Settings panel Click on account actions. (Account actions does not appear) Make sure the account you want to delete is selected, then click remove account. Click on OK to delete.

The option Account Actions does not appear

If I remember correctly, the last time I had to remove an account, the option was located at the bottom of the left panel. I scroll down to the bottom of the left panel to Thunderbird Settings and there is no option listed to remove/delete an account.

Someone please help! Thanks, William

I am trying to create a totally new email address in Thunderbird. I am not importing an existing email. I am creating a new email. But the instructions provided by Thunderbird are out of date or inaccurate. When you follow their instructions you will only find the option to use an existing account to add to thunderbird. Can anyone help?

I have 2 hotmail accounts that Thunderbird can access but my wife's one has not since set up.

I have had to set up new email account for my wife because her one she has used for 10 years will end after 6th January 2026 because email service provider is ceasing email business. I have an hotmail address that has worked seamlessly with Thunderbird for 10 years. If it is tried in Thunderbird to access the new account to check for new mail it either states not authorised or not connected. I have tried adjusting settings to be same as mine but not succeed in solving. I am at a loss. Maybe it was easier set up accounts 10 years ago?

Originally downloaded and installed Thunderbird 140.3.1, created an Outlook account, but no folder other than an Inbox. Uninstalled Thunderbird, downloaded and installed Thunderbird 140.3.0, same issue, no folders other than an Inbox. Both configured using incoming server imap-mail.outlook.com, outgoing server smtp-mail.outlook.com. Windows 10, Outlook works okay as stand alone.

‘how do i get thunderbird to stop asking for log-in credentials to an account that i removed from thunderbird? every time i open thunderbird, a dialog box opens asking for my passord to an old account, that has been removed.