Thunderbird Community Forum

I am having trouble manually configuring an AOL email account (username@verizon.net). AOL's instructions say to manually configure the account. I tried to do that twice, once with IMAP and the other with POP.

Now, I have two email folders in Thunderbird that I cannot use. They are both empty because I get a message box that says "Login to server imap.aol.com with username@verizon.net failed." when I try to use them. When I use the same login credentials to login to the website mail.aol.com, they work.

I have to contact AOL as to why when I try to access the account with an email client (Thunderbird and Outlook) I'm getting password errors. In the meantime, how do I delete the two email folders created incorrectly in Thunderbird?

Thanks for your help.

I'm trying to move Thunderbird to a new PC. Both PC's are running Windows 11. I've followed the instructions for locating my profile. According to "Troubleshooting Information" my profile is supposed to be located at "C:\Users\photo\AppData\Roaming\Thunderbird\Profiles\k6i7koof.default-release\Mail\Local Folders". When I click on the "Open Folder" button, I receive an error message that the folder does not exist. When I try navigating to the folder manually, I can not find a "Thunderbird" folder under "AppData\Roaming". I've selected "Show Hidden Files/Folders" under Windows Explorer. I know my profile exists because I can access a set of Local Folders when I'm in Thunderbird. I'd really like to move those folders over to my new PC. Any help to find the profile folder will be much appreciated.

I have a batch of .eml files from a previous Windows Live Mail that I want to move to my Thunderbird Local Folder (V 52.7.0). I read that you can drag and drop these files but I do not know where to drop them in Thunderbird. Can anyone assist please.

Outlook says that it will no longer let third party mail apps like Thunderbird to access Outlook email as of September 16, 2024? What do you recommend?

"Action Needed – You may lose access to some of your third-party mail and calendar apps

Update your sign-in technology before September 16th, 2024 to maintain email access.

The safety and security of your information is top priority for Microsoft. To help keep your account secure, Microsoft will no longer support the use of third-party email and calendar apps which ask you to sign in with only your Microsoft Account username and password. To keep you safe you will need to use a mail or calendar app which supports Microsoft’s modern authentication methods. If you do not act, your third-party email apps will no longer be able to access your Outlook.com, Hotmail or Live.com email address on September 16th.

What do you need to do?

If you are receiving this email, you are currently using an email or calendar app that uses a less secure authentication method to connect to your Outlook.com email account. You will need to upgrade your third-party mail and calendar app to a version which supports modern authentication methods.

Microsoft provides free versions of Outlook for your PC, Mac, iOS, and Android devices which can be easily downloaded and connect to your email account. Using an updated version of an Outlook application will ensure you are connecting in the most secure way.

How can you set up your Gmail, Apple Mail, or other third-party mail application?

Various non-Microsoft applications will have their own steps for connecting to your Outlook.com email account using modern authentication methods. See our help article - Modern Authentication Methods now needed to continue syncing Outlook Email in non-Microsoft email apps. However, you may need to contact the creators of those applications to provide you with instructions. In many cases, simply removing and re-adding your account with the latest version of that application will configure it to use modern authentication methods.

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Installed Tbird Installed Import/Export Add-On Went to Tools > Import/Export and all Import items are grayed out. Also could not create a new file: File > New > Folder. Nothing under "All Folders"

Maybe that is why I can't import? Thanks for any help, John Windows 7 Desktop Currently using: Windows Live Mail 2012

I have installed and am running Thunderbird on my new laptop, and would like to use the profile from my old computer. I have followed the instructions provided, and copied the profile (renamed) into the folder on the new laptop. When I run "thunderbird.exe-p" I receive a message "cannot find Thunderbird.exe-p" and asked to try again, but without success. I would be grateful for help on this problem. With thanks Alan

I am exporting private messages from Lotus Notes (work account) to the EML format, and would like to view them in Thunderbird without associating them with an existing account. After installation, Thunderbird does not show “Local folders” unless an account is specified.

Is it possible to use Thunderbird to import and view the EML files exported from Lotus Notes only locally, that is as a simple archive not associated with an existing account? I am surprised at not finding information on this after an extensive web search. The closest I found is an article explaining how to read local mail accounts on GNU/Linux:

http://askubuntu.com/questions/192572/how-do-i-read-local-email-in-thunderbird

Can current Thunderbird (52.5.2) still import old mail from Outlook Express (on Windows XP SP3)?

Or should I try to install an older version like v38.5.0?

I also have my mail in Outlook 2003 & 2007, but I read Thunderbird hasn't been able to import from a .PST for a long time (since v.17 or so). Let me know if I'm on the right track (and which track is best). I stuck with Outlook far too long. Any help would be greatly appreciated.

I run Mac OS X version 10.11.6, El Capitan. I have used Apple's Mail.app for many years. I'm trying to convert to Thunderbird, version 52.5.2. I have successfully created a TB account, but I have not been able to create usable copies of any of my Mail.app mailboxes in TB.

I have faithfully followed "Importing Apple Mail messages" in the page titled "Switching from Apple Mail to Thunderbird". That method thinks it works, but imports exactly 0 mailboxes.

I also went through all of "Install, Migrate and Update" multiple times, but nothing there helps.

Finally, I tried TB's Events and Tasks --> Import... path, but that processes only files of types .ics (for calendars) .csv "Outlook Comma Separated Values (*.csv)" (or .ics for calendars).

I did discover that Mail.app has an "Export Mailbox..." option, which will produce a mname.mbox directory for each exported mailbox. I've tried getting TB to use that as input by copying it to the Local Folders directory before starting TB. TB somewhat recognizes the .mbox folders that are there, but it doesn't show the mail to me when I select them.

So the question is: How DO I get my current mail copied to TB?

Just starting out with Thunderbird - downloaded 60.5.0 onto Windows 7 Home Premium laptop. Trying to configure a new GMail account using the default setup. Information fills in, then attempts to check password. Message "configuration could not be verified" then appears. Account email address and password work OK on GMail web version. Not sure what to check next.

after downloading thunderbird onto my mac pro os 10.13.6 unable to open thunderbird due to message "disk is damaged and should be ejected how do i get an undamaged disk.

I exported my contacts from my web-based ISP's email as a VCARD.vcf (version 3) file - which is the only option my ISP provides for exporting contacts - but when I try to import that file into Thunderbird's Address book, none of the fields are populated.

Help! TB 60 continuously crashes on all of our machines so we're using 52.9 until the bug is figured out, BUT TB insists on auto-updating to version 60 despite turning off auto-update settings. These are the exact non-default update settings we have. Can you help me figure out why TB continues to auto-update?

user_pref("app.update.auto", false); user_pref("app.update.channel", ""); user_pref("app.update.enabled", false); user_pref("app.update.lastUpdateTime.addon-background-update-timer", 1536598499); user_pref("app.update.lastUpdateTime.background-update-timer", 1536598626); user_pref("app.update.lastUpdateTime.blocklist-background-update-timer", 1536598371); user_pref("app.update.lastUpdateTime.search-engine-update-timer", 1536599735); user_pref("app.update.lastUpdateTime.telemetry_modules_ping", 0); user_pref("app.update.lastUpdateTime.xpi-signature-verification", 1536599607); user_pref("app.update.migrated.updateDir", true); user_pref("app.update.service.enabled", false); user_pref("app.update.showInstalledUI", false);

I've - I hope! - followed all the Thunderbird Support instructions on moving a Profile from one computer to another with a different OS (save a copy of the profile file from the first computer, download and install TB on new computer, locate its "Profile" folder, and then either paste the contents of the former profile file into the new profile file [thus overwriting the latter]), then open TB . . . but it didn't work.

I then tried the same, but with a slightly different method: I copied the name of the new profile file, gave it to the old computer's profile file, then renamed the new profile file, and pasted the old profile file -- now with the proper new name -- into the new directory. . . that, too, didn't work.

I've spent a few hours trying to get this to work, and am nearing the point of giving up on TB as an email solution.

Any help would be very welcome!

Hi,

I have six IMAP email accounts that will cease to exist in a few weeks when I don't renew the domain/hosting where they reside.

Most of these accounts include invoices for purchases, and serial numbers etc that I need to have access to after the accounts will die, so just being able to read them offline. Even down the track when I inevitably build a new PC, I'll still want to have access to theses messages offline.

What is best practice for archiving or backing up these so I can still read them in future? Is there a way to archive so that I can read them in other clients in future? or I can only archive in a way that will be Thunderbird only?

Also... how do I get Thunderbird to allow me to read the messages from these accounts, without checking for new messages on these accounts, which would give error popups every time?

I've never had to do this before, and when I've searched around the results seem super confusing.

Any help would be greatly appreciated.

In case its relevant, my current Thunderbird version is 115.12.1 and running latest update of Win 10.

On my old (Win XP) computer I had saved hundreds of messages in Local Folders.

I got a new Windows 8.1 computer a few months ago. I installed Thunderbird and have been using it ever since. But I would like to copy the contents of the Local Folders from the old to the new computer.

Is there a way to transfer them on a memory stick and get them loaded into Thunderbird on the new computer?

I lost the MOBO on my PC that had Thunderbird on it. I got a new computer and put Thunderbird on it. I want to migrate the address book and emails and such from my old HDD that I have temporarily connected to my new computer. How do I go about that and how do I do it without loosing the emails I have already received?

I had 59.0b1 running, but Attachment Extractor & Walnut Add-ons not supported. So per help suggestion to my earlier question & "http://kb.mozillazine.org/Go_back_to_an_old_version_of_Firefox", downloaded 52.6.0. Exited TBird, deleted my old profile in %APPDATA%. Copied old xxx.default profile over an earlier copy for insurance - some error messages "same filename". Installed new TBird version.

Walnut now works - great! Attachment Extractor still not supported..

Now all the hundred or so emails in my Inbox are gone, just downloaded a few new ones. Address books are gone.

Any suggestions?