• Solved

Thunderbird deleting 2 or more messages

All of a sudden Thunderbird is deleting 2 or more messages when I hit the delete key on my keyboard. It works fine with mouse. Delete key on keyboard works fine with ever… (read more)

All of a sudden Thunderbird is deleting 2 or more messages when I hit the delete key on my keyboard. It works fine with mouse. Delete key on keyboard works fine with every other program. It just started doing this like a week ago!

Thanks in advance

Asked by HellzBellz 1 week ago

Answered by HellzBellz 1 week ago

  • Solved

Your message was sent but a copy was not placed in your sent folder (Sent Mail) due to network or file access errors. You can retry or save the message locally to Local Folders/Sent Mail-xxxxxxx@gmail.com

HI, I was trying to send a mail and I got below error. Your message was sent but a copy was not placed in your sent folder (Sent Mail) due to network or file access error… (read more)

HI, I was trying to send a mail and I got below error. Your message was sent but a copy was not placed in your sent folder (Sent Mail) due to network or file access errors. You can retry or save the message locally to Local Folders/Sent Mail-xxxxxxx@gmail.com

I have one question. My mail has sent or not?

Asked by v.mote 1 week ago

Answered by Stans 1 week ago

  • Solved

Sending email button

Where is the "send" button when composing an email or replying to one? It's not on the tool bar. I finally did find an option to send on a drop down window but that is … (read more)

Where is the "send" button when composing an email or replying to one? It's not on the tool bar. I finally did find an option to send on a drop down window but that is not very convenient. Is there an option somewhere to add one to the compose tool bar?

Asked by MaryLou 1 week ago

Answered by sfhowes 1 week ago

  • Solved

thunderbird continues to randomly delete emails

Hi, I posted about this several weeks ago, along with several other users. No responses that I know of, unfortunately. I use thunderbird to check 4 different addresses … (read more)

Hi,

I posted about this several weeks ago, along with several other users. No responses that I know of, unfortunately. I use thunderbird to check 4 different addresses with unified inbox enabled, and the gmail pop inbox keeps losing all it's messages. Once every day or so, the 11 or so messages in there disappear. I have exported them so can drag and drop them back in, but it's getting very frustrating. Today, the same thing appeared to happen with the trash mailbox of one of my other accounts.

I love TBird, but this is a deal-breaker, unfortunately.

Russell

Asked by rustyconc 1 week ago

Answered by sfhowes 1 week ago

  • Solved

thunderbird downgrade to 32bit

We installed a new PC to run the klonky quickbooks software, and it will not wor wth the thunderbird 64bit v78.9.1. What is the best way to go back to the latest 32 bit v… (read more)

We installed a new PC to run the klonky quickbooks software, and it will not wor wth the thunderbird 64bit v78.9.1. What is the best way to go back to the latest 32 bit version? Thanks!

Asked by Rahzan 2 weeks ago

Answered by Rahzan 2 weeks ago

  • Solved

Can't Send Email After Automatic Thunderbird Update To Version 88.0b2 (32-bit)

According to the update history found in Thunderbird version 88.0b2 (32-bit), I received an automatic program update on March 26, 2021. Immediately after the update, I co… (read more)

According to the update history found in Thunderbird version 88.0b2 (32-bit), I received an automatic program update on March 26, 2021. Immediately after the update, I could no longer send emails. I can RECEIVE emails, but nothing will SEND. Messages just sit there with the green "sending" bar. I have let it sit there for two hours at a time to see what happens, and the message goes nowhere. Yesterday, I spent an hour with a very savvy tech support person from EarthLink to make sure the problem was not with the EarthLink server. He took remote control of my computer and looked through all of the Thunderbird SMTP settings (which I had already checked and rechecked multiple times), and he also checked everything on the server end. I am able to send messages perfectly through EarthLink's Webmail portal, and he verified that my email address is not being blocked by EarthLink. The conclusion is that the problem is with Thunderbird, not EarthLink's server, especially since it happened after a Thunderbird update.

I shut off both my antivirus software (Avira version 1.1.46.16549) and my firewall (standard with Windows 10 Home), but it did not resolve the problem. At some point while I was trying different things, the SMTP password disappeared from my "saved logins," and I can't find a way to put it back. (I've attached several screenshots of the settings.)

I also tried to remove the remaining password for the POP setting in order to prompt Thunderbird to request a password after restarting. I entered my password upon request, but it did not resolve the problem. I'm out of ideas as to how to fix this. I have important business and personal emails to reply to, and I've lost a week trying to figure out this conundrum. Thank you in advance for any and all suggestions on next steps.

The following is information from the "Troubleshooting" section in Thunderbird:


 Application Basics
   Name: Thunderbird
   Version: 88.0b2
   Build ID: 20210330220818
   Distribution ID:
   Update Channel: beta
   User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:88.0) Gecko/20100101 Thunderbird/88.0
   OS: Windows_NT 10.0 19041
   Launcher Process: Disabled forcibly
   Multiprocess Windows: 0/0
   Fission Windows: 0/0
             Disabled by default
   Remote Processes: 3
   Enterprise Policies: Inactive
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false
 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) pop.earthlink.net:110, 2, 4
     OUTGOING: , smtpauth.earthlink.net:587, 2, 4, true
   account2:
     INCOMING: account2, , (none) Local Folders, 0, 3
 Crash Reports for the Last 3 Days
 Remote Processes
   Type: Count
     Web Content: 1 / 8
     Extension: 1
     GPU: 1
 Add-ons
     Name
     Type
     Version
     Enabled
     ID
       Amazon.com
       extension
       1.1
       true
       amazondotcom@search.mozilla.org
       Bing
       extension
       1.0
       true
       bing@search.mozilla.org
       DuckDuckGo
       extension
       1.0
       true
       ddg@search.mozilla.org
       Google
       extension
       1.0
       true
       google@search.mozilla.org
       Wikipedia (en)
       extension
       1.0
       true
       wikipedia@search.mozilla.org
 Security Software
   Type: Name
     Antivirus: Avira Antivirus
     Antispyware:
     Firewall: Windows Firewall
 Graphics
     Features
     Compositing: WebRender
     Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled
     WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000ff7a)

EGL_VERSION: 1.5 (ANGLE 2.1.14225 git hash: 3778168311ca) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control IsWebglOutOfProcessEnabled: 1

     WebGL 1 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 630 Direct3D11 vs_5_0 ps_5_0)
     WebGL 1 Driver Version: OpenGL ES 2.0.0 (ANGLE 2.1.14225 git hash: 3778168311ca)
     WebGL 1 Driver Extensions: GL_ANGLE_base_vertex_base_instance GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_no_error GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_WEBGL_video_texture
     WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
     WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000ff7a)

EGL_VERSION: 1.5 (ANGLE 2.1.14225 git hash: 3778168311ca) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control IsWebglOutOfProcessEnabled: 1

     WebGL 2 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 630 Direct3D11 vs_5_0 ps_5_0)
     WebGL 2 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.14225 git hash: 3778168311ca)
     WebGL 2 Driver Extensions: GL_ANGLE_base_vertex_base_instance GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_buffers_indexed GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_no_error GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_buffers_indexed GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_OVR_multiview GL_OVR_multiview2 GL_WEBGL_video_texture
     WebGL 2 Extensions: EXT_color_buffer_float EXT_float_blend EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_texture_float_linear OVR_multiview2 WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
     Direct2D: true
     Target Frame Rate: 60
     DirectWrite: true (10.0.19041.804)
     GPU #1
     Active: Yes
     Description: Intel(R) HD Graphics 630
     Vendor ID: 0x8086
     Device ID: 0x5912
     Driver Version: 26.20.100.7925
     Driver Date: 2-19-2020
     Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
     Subsys ID: 00000000
     RAM: 0
     GPU #2
     Active: No
     RAM: 0
     Diagnostics
     AzureCanvasBackend: direct2d 1.1
     AzureCanvasBackend (UI Process): skia
     AzureContentBackend: skia
     AzureContentBackend (UI Process): skia
     AzureFallbackCanvasBackend (UI Process): none
     CMSOutputProfile: AAADfUxpbm8CIAAAbW50clJHQiBYWVogB9kADAASAAoAMQAPYWNzcE1TRlQAAAAASFAAADIzVTQAAAAAAAAAAAAAAAAAAPbWAAEAAAAA0y1IUCAgAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAMZGVzYwAAARQAAACbZG1kZAAAAbAAAABuZG1uZAAAAiAAAACkclhZWgAAAsQAAAAUZ1hZWgAAAtgAAAAUYlhZWgAAAuwAAAAUYmtwdAAAAwAAAAAUd3RwdAAAAxQAAAAUclRSQwAAAygAAAAOZ1RSQwAAAygAAAAOYlRSQwAAAygAAAAOY3BydAAAAzgAAABFZGVzYwAAAAAAAAAVSFAgUzIwMzEgTENEIE1vbml0b3IAAAAAAAAAABb+/wBIAFAAIABTADIAMAAzADEAIABMAEMARAAgAE0AbwBuAGkAdABvAHIAAAAAFUhQIFMyMDMxIExDRCBNb25pdG9yAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAZGVzYwAAAAAAAAAGUzIwMzEAAAAAAAAAAAf+/wBTADIAMAAzADEAAAAABlMyMDMxAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAGRlc2MAAAAAAAAAGEhld2xldHQtUGFja2FyZCBDb21wYW55AAAAAAAAAAAZ/v8ASABlAHcAbABlAHQAdAAtAFAAYQBjAGsAYQByAGQAIABDAG8AbQBwAGEAbgB5AAAAABhIZXdsZXR0LVBhY2thcmQgQ29tcGFueQAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAWFlaIAAAAAAAAG+gAAA49QAAA5BYWVogAAAAAAAAYpcAALeHAAAY2VhZWiAAAAAAAAAknwAAD4QAALbDWFlaIAAAAAAAAAAAAAAAAAAAAABYWVogAAAAAAAA81EAAQAAAAEWzGN1cnYAAAAAAAAAAQIzAAB0ZXh0AAAAAENvcHlyaWdodCAoYykgMjAwOSBIZXdsZXR0LVBhY2thcmQgRGV2ZWxvcG1lbnQgQ29tcGFueSwgTExQLgA=
     Display0: 1600x900@60Hz : Intel(R) HD Graphics 630
     DisplayCount: 1
     HardwareStretching: both=0 window-only=0 full-screen-only=0 none=1 error=0
     GPUProcessPid: 2740
     ClearType Parameters: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
     Decision Log
     OMTP: disabled by default: Disabled by default
     WEBGPU: disabled by default: Disabled by defaultblocked by runtime: WebGPU can only be enabled in nightly
   Crash Guard Disabled Features
   Workarounds
   Failure Log
 Media
     Audio Backend: wasapi
     Max Channels: 2
     Preferred Sample Rate: 48000
     Roundtrip latency (standard deviation): NaNms (NaN)
     Output Devices
       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency
       Speakers (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0867&SUBSYS_103C82F2&REV_1000\4&3b55a285&0&0001
       Enabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       144 - 480
       Speakers (Andrea PureAudio USB-SA Headset)
       USB\VID_08A8&PID_0017&MI_00\6&49d6f3c&0&0000
       Enabled
       All
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       144 - 480
     Input Devices
       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency
       Microphone (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0867&SUBSYS_103C82F2&REV_1000\4&3b55a285&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
       Microphone (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0867&SUBSYS_103C82F2&REV_1000\4&3b55a285&0&0001
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0
       Center (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0867&SUBSYS_103C82F2&REV_1000\4&3b55a285&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
       Front (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0867&SUBSYS_103C82F2&REV_1000\4&3b55a285&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
       Line In (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0867&SUBSYS_103C82F2&REV_1000\4&3b55a285&0&0001
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
       Side (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0867&SUBSYS_103C82F2&REV_1000\4&3b55a285&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
       Subwoofer (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0867&SUBSYS_103C82F2&REV_1000\4&3b55a285&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
       Line In (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0867&SUBSYS_103C82F2&REV_1000\4&3b55a285&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
       Microphone (Andrea PureAudio USB-SA Headset)
       USB\VID_08A8&PID_0017&MI_00\6&49d6f3c&0&0000
       Enabled
       All
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       144 - 480
       Stereo Mix (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0867&SUBSYS_103C82F2&REV_1000\4&3b55a285&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
     Media Capabilities
     Enumerate database
 Environment Variables
   MOZ_CRASHREPORTER_DATA_DIRECTORY: C:\Users\jewel\AppData\Roaming\Thunderbird\Crash Reports
   MOZ_CRASHREPORTER_EVENTS_DIRECTORY: C:\Users\jewel\AppData\Roaming\Thunderbird\Profiles\ocibcyo6.default\crashes\events
   MOZ_CRASHREPORTER_PING_DIRECTORY: C:\Users\jewel\AppData\Roaming\Thunderbird\Pending Pings
   MOZ_CRASHREPORTER_RESTART_ARG_0: C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe
   MOZ_CRASHREPORTER_STRINGS_OVERRIDE: C:\Program Files (x86)\Mozilla Thunderbird\crashreporter-override.ini
 Important Modified Preferences
   accessibility.lastLoadDate: 1510439058
   browser.cache.disk.amount_written: 1109063
   browser.cache.disk.capacity: 1048576
   browser.cache.disk.filesystem_reported: 1
   browser.cache.disk.telemetry_report_ID: 4
   browser.search.region: US
   extensions.lastAppVersion: 88.0
   font.internaluseonly.changed: true
   font.name.monospace.el: Consolas
   font.name.monospace.x-cyrillic: Consolas
   font.name.monospace.x-unicode: Consolas
   font.name.monospace.x-western: Consolas
   font.name.sans-serif.el: Calibri
   font.name.sans-serif.x-cyrillic: Calibri
   font.name.sans-serif.x-unicode: Calibri
   font.name.sans-serif.x-western: Calibri
   font.name.serif.el: Cambria
   font.name.serif.x-cyrillic: Cambria
   font.name.serif.x-unicode: Cambria
   font.name.serif.x-western: Cambria
   font.size.fixed.el: 14
   font.size.fixed.x-cyrillic: 14
   font.size.fixed.x-unicode: 14
   font.size.fixed.x-western: 14
   font.size.variable.el: 17
   font.size.variable.x-cyrillic: 17
   font.size.variable.x-unicode: 17
   font.size.variable.x-western: 17
   gfx.crash-guard.d3d11layers.appVersion: 85.0
   gfx.crash-guard.d3d11layers.deviceID: 0x5912
   gfx.crash-guard.d3d11layers.driverVersion: 26.20.100.7925
   gfx.crash-guard.d3d11layers.feature-d2d: true
   gfx.crash-guard.d3d11layers.feature-d3d11: true
   gfx.crash-guard.d3d11video.appVersion: 78.0
   gfx.crash-guard.d3d11video.deviceID: 0x5912
   gfx.crash-guard.d3d11video.driverVersion: 26.20.100.7925
   gfx.crash-guard.status.d3d11layers: 2
   gfx.crash-guard.status.d3d11video: 2
   gfx.crash-guard.status.wmfvpxvideo: 2
   gfx.crash-guard.wmfvpxvideo.appVersion: 88.0
   gfx.crash-guard.wmfvpxvideo.deviceID: 0x5912
   gfx.crash-guard.wmfvpxvideo.driverVersion: 26.20.100.7925
   idle.lastDailyNotification: 1617398605
   layers.mlgpu.sanity-test-failed: false
   media.gmp.storage.version.observed: 1
   media.hardware-video-decoding.failed: false
   network.cookie.prefsMigrated: true
   network.predictor.cleaned-up: true
   network.trr.blocklist_cleanup_done: true
   places.database.lastMaintenance: 1617305351
   places.history.expiration.transient_current_max_pages: 112348
   plugin.flash.arch: x86-msvc
   plugin.flash.blockliststate: 0
   plugin.flash.desc: Shockwave Flash 32.0 r0
   plugin.flash.lastmod_hi: 374
   plugin.flash.lastmod_lo: 1224864929
   plugin.flash.path: C:\WINDOWS\SysWOW64\Macromed\Flash\NPSWF32_32_0_0_465.dll
   plugin.flash.version: 32.0.0.465
   privacy.purge_trackers.date_in_cookie_database: 0
   security.remote_settings.crlite_filters.checked: 1617390878
   security.remote_settings.intermediates.checked: 1617390878
   security.sandbox.content.tempDirSuffix: {9dbdf96e-bd3a-4ebb-b903-b8d12a9b6836}
   security.sandbox.plugin.tempDirSuffix: {f2a536d6-025b-4a50-bd6f-0557d3748ed7}
   signon.importedFromSqlite: true
   signon.usage.hasEntry: true
   storage.vacuum.last.index: 0
   storage.vacuum.last.places.sqlite: 1617398606
   ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.
 Important Locked Preferences
 fission.autostart.session: false
 Places Database
 Accessibility
   Activated: true
   Prevent Accessibility: 0
   Accessible Handler Used: true
   Accessibility Instantiator: UIAUTOMATION|
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.30
     4.30
     NSS
     3.63
     3.63
     NSSSMIME
     3.63
     3.63
     NSSSSL
     3.63
     3.63
     NSSUTIL
     3.63
     3.63
 Sandbox
   Content Process Sandbox Level: 0
   Effective Content Process Sandbox Level: 1
 Startup Cache
   Disk Cache Path: C:\Users\jewel\AppData\Local\Thunderbird\Profiles\ocibcyo6.default\startupCache\startupCache.4.little
   Ignore Disk Cache: false
   Found Disk Cache on Init: true
   Wrote to Disk Cache: false
 Internationalization & Localization
     Application Settings
     Requested Locales: ["en-US"]
     Available Locales: ["en-US"]
     App Locales: ["en-US"]
     Regional Preferences: ["en-US"]
     Default Locale: "en-US"
     Operating System
     System Locales: ["en-US"]
     Regional Preferences: ["en-US"]
 Printing
 Modified print settings
   print_printer: Canon MX490 series Printer
   print.printer_Canon_MX490_series_Printer.print_bgcolor: false
   print.printer_Canon_MX490_series_Printer.print_bgimages: false
   print.printer_Canon_MX490_series_Printer.print_duplex: 0
   print.printer_Canon_MX490_series_Printer.print_edge_bottom: 0
   print.printer_Canon_MX490_series_Printer.print_edge_left: 0
   print.printer_Canon_MX490_series_Printer.print_edge_right: 0
   print.printer_Canon_MX490_series_Printer.print_edge_top: 0
   print.printer_Canon_MX490_series_Printer.print_evenpages: true
   print.printer_Canon_MX490_series_Printer.print_footercenter:
   print.printer_Canon_MX490_series_Printer.print_footerleft: &PT
   print.printer_Canon_MX490_series_Printer.print_footerright: &D
   print.printer_Canon_MX490_series_Printer.print_headercenter:
   print.printer_Canon_MX490_series_Printer.print_headerleft: &T
   print.printer_Canon_MX490_series_Printer.print_headerright: &U
   print.printer_Canon_MX490_series_Printer.print_in_color: true
   print.printer_Canon_MX490_series_Printer.print_margin_bottom: 0.5
   print.printer_Canon_MX490_series_Printer.print_margin_left: 0.5
   print.printer_Canon_MX490_series_Printer.print_margin_right: 0.5
   print.printer_Canon_MX490_series_Printer.print_margin_top: 0.5
   print.printer_Canon_MX490_series_Printer.print_oddpages: true
   print.printer_Canon_MX490_series_Printer.print_orientation: 0
   print.printer_Canon_MX490_series_Printer.print_page_delay: 50
   print.printer_Canon_MX490_series_Printer.print_paper_data: 1
   print.printer_Canon_MX490_series_Printer.print_paper_height: -1.00
   print.printer_Canon_MX490_series_Printer.print_paper_name:
   print.printer_Canon_MX490_series_Printer.print_paper_size_unit: 0
   print.printer_Canon_MX490_series_Printer.print_paper_width: -1.00
   print.printer_Canon_MX490_series_Printer.print_resolution: 600
   print.printer_Canon_MX490_series_Printer.print_reversed: false
   print.printer_Canon_MX490_series_Printer.print_scaling: 1.00
   print.printer_Canon_MX490_series_Printer.print_shrink_to_fit: true
   print.printer_Canon_MX490_series_Printer.print_to_file: false
   print.printer_Canon_MX490_series_Printer.print_unwriteable_margin_bottom: 20
   print.printer_Canon_MX490_series_Printer.print_unwriteable_margin_left: 25
   print.printer_Canon_MX490_series_Printer.print_unwriteable_margin_right: 25
   print.printer_Canon_MX490_series_Printer.print_unwriteable_margin_top: 12

Asked by jewels2682 1 month ago

Answered by sfhowes 1 month ago

  • Solved

Messages no longer closing after being sent

Over the last few months, as I ran up towards my 30gbs of gmail storage, I started to notice problems with sending messages, specifically, with attachments (error while r… (read more)

Over the last few months, as I ran up towards my 30gbs of gmail storage, I started to notice problems with sending messages, specifically, with attachments (error while running message filters), they weren't auto saving, but the problem was intermittent (and the messages were always sent). However, I recently upgraded to 100 gbs of gmail storage (and have around 60k emails in Thunderbird), and now, every time I send a message, I end up with the picture below, i.e. it hangs on 'Copying message to Sent Mail Folder.' Message still sends fine.

I then have to:

1) Click cancel 2) Select from Retry/Save/Don't Save (Your message was sent but a copy was not placed in your sent folder due to network or file access errors 3) Click ok (error while running message filters on it) 4) Click ok (another Alert - error running message filters on it)

Obviously, I want to go back to 'normal' and not have to jump through steps 1-4 with each email. Suggestions?

Asked by trippenhammer 1 week ago

Answered by sfhowes 1 week ago

  • Solved

migrate local thunderbird folders on a new computer

hi after having migrated the thunderbird folder to my new computer, the local folders still don't appear. where do i find them? how can i get them on the new computer? th… (read more)

hi after having migrated the thunderbird folder to my new computer, the local folders still don't appear. where do i find them? how can i get them on the new computer? thanks for any advice! m.st.

Asked by mo_stoeckli 1 week ago

Answered by cor-el 1 week ago

  • Solved

IMport of CSV Address data

I am trying to import a CSV file into the address book. I match up all the fields and do the import and it says it has completed fine. When I look at the address book Fir… (read more)

I am trying to import a CSV file into the address book. I match up all the fields and do the import and it says it has completed fine. When I look at the address book First and Last names do not appear in the name column but either nothing or whatever is in front of the @ in the email address shows in the name. If I open the address card for a name all the data is there, and if I add a new contact then the first and last names appear. How do I get the address list to show first and last name?

See attached image of the address book with the card open

Asked by geoff994 1 week ago

Answered by sfhowes 1 week ago

  • Solved

I can no longer find a way to mark a message as "starred" . Also, header column order is different

I can see all of the messages that I have previously "starred" by clicking on the "star" tab at the top of all of my new messages. That tab is at the top along with "unre… (read more)

I can see all of the messages that I have previously "starred" by clicking on the "star" tab at the top of all of my new messages. That tab is at the top along with "unread", "contacts" "tags", but I can no longer see how to mark any new messages as "starred'. I've tried clicking on "message" at the very top of the page, then "mark", then "add star" , but it doesn't add a star to that message. Also, I think the column order of my messages are different now. They are from left to right : "subject", "recipient", "correspondent" & time "received". Can I change that order? I liked seeing the correspondent on the left side. Thanks

Asked by timkelly916 1 week ago

Answered by sfhowes 1 week ago

  • Solved

Email

Suddenly can't access AT&T email with Thunderbird... AT&T servers are working... I can access email through AT&T/Yahoo, but Tbird only throws an error message… (read more)

Suddenly can't access AT&T email with Thunderbird... AT&T servers are working... I can access email through AT&T/Yahoo, but Tbird only throws an error message "Server error: please try again" I get identical failures on two (2) computers, both running Tbird... Computer #1 running v.78.10.0, and computer #2 running v.68.12.1... Tbird on computer #1 upgraded to v.78.10.0 on 4/21/21... email worked until morning of 4/24/21 I have rebooted both Tbird and the computers... no joy I hesitate to uninstall & reinstall Tbird as I'm afraid of losing old emails, settings, X-notes, etc. My security suite is Norton. Any answers? Thanks

Asked by kbgoodtogo313 1 week ago

Answered by sfhowes 1 week ago

  • Solved

discontinued account

Hi, one of my email accounts has discontinued, so I don't want TB to check for new mail, as I would get the message "cannot connect to server" ...but I do want to keep th… (read more)

Hi, one of my email accounts has discontinued, so I don't want TB to check for new mail, as I would get the message "cannot connect to server" ...but I do want to keep the historic messages for my files. I have unchecked the options to get mail at startup or periodically, but when I click on "receive messages" for all the other accounts, it still tries to check the mail for the discontinued one, and I get the annoying message. Can anyone help?

Asked by info5330 1 week ago

Answered by sfhowes 1 week ago

  • Solved

Overrall Font Size

Can the font size on the interface be changed to make it larger? I am an octogenarian and find it hard to read the tiny print. The message size is okay, it's just the s… (read more)

Can the font size on the interface be changed to make it larger? I am an octogenarian and find it hard to read the tiny print. The message size is okay, it's just the side panel and incoming messages panel.

Asked by MaryLou 1 week ago

Answered by sfhowes 1 week ago

  • Solved

changed password in Thunderbird

Thunderbird does not have 2 step security or I need someone to tell me how to put in 2 step security. I changed my password in the HOW TO DELETE OR EDIT PASSWORDS it work… (read more)

Thunderbird does not have 2 step security or I need someone to tell me how to put in 2 step security. I changed my password in the HOW TO DELETE OR EDIT PASSWORDS it worked. I think it worked. I quit. I used the new password when the notification showed to sign in. It did not work. I used the old password and it let me in. I went to saved passwords and the outgoing server is showing. The other password for incoming, or why Thunderbird saved two passwords of the email the same day is unknown but it was the same password when I changed both. Why I cannot sign in with the new password?

Asked by tat-2whatever 1 week ago

Answered by Matt 1 week ago

  • Solved

Insert Image button is missing

I've only used Thunderbird for a few weeks and like it very much. However, the little button to insert images into my emails has disappeared. This feature is very importa… (read more)

I've only used Thunderbird for a few weeks and like it very much. However, the little button to insert images into my emails has disappeared. This feature is very important to me as I spend a lot of time helping others in various programs and I like to insert images with illustrations to make things more understandable. The Attach button is there but that doesn't help me.

Maybe I changed something in the options? I didn't notice it was gone until last week when I needed to insert an image. Ended up going to my on-line web mail to be able to insert an image in the body of the email.

Would greatly appreciate any help.

Asked by MaryLou 1 week ago

Answered by sfhowes 1 week ago

  • Solved

Excel Attachment To Thunderbird

Windows 10 202H, current Excel, Thunderbird 78.10.0 Before sending email, I often open attached files to double-check that each is the one I mean to send, it opens on pag… (read more)

Windows 10 202H, current Excel, Thunderbird 78.10.0

Before sending email, I often open attached files to double-check that each is the one I mean to send, it opens on page one, and so on.

Recently, Thunderbird began putting up a tombstone with the following language EVERY time: "xlsx could not be opened, because the associated helper application does not exist. Change the association in your preferences."

A search for help here delivers over 1,000 possibilities. At 79, I don't think I can spend my time left examining that many answers for the WRONG topic.

This is my second request for assistance.

rsw1941 a/k/a Grumpy Old Guy

Asked by rsw1941 1 week ago

Answered by Matt 1 week ago

  • Solved

Linked Images Don't Work in Email View Panel

This is a very bizarre problem that just started happening a couple of days ago. I have what I think is a pretty standard setup: list of email accounts in the left panel,… (read more)

This is a very bizarre problem that just started happening a couple of days ago. I have what I think is a pretty standard setup: list of email accounts in the left panel, list of emails for selected account in the middle panel, and email display in the right panel. The problem is this: If an email message contains an image that has a link somewhere, the link doesn't work. Instead, I see the "+" icon for zooming or unzooming the image. I followed the troubleshooting suggestion to restart in safe mode (with all addons disabled), and everything works correctly. I then restarted normally, and the problem returned. I tried manually disabling all addons and the problem persists. I'm not sure what is causing this problem, but I suspect I may have inadvertently toggled a setting somewhere that causes this behavior to happen. I can't find anything in the hot-key list that might suggest which key combination might have triggered this.

If anyone can suggest something to fix this, I'd sure appreciate it. Thanks, David McLeod

Asked by ddmcleod 1 week ago

Answered by sfhowes 1 week ago

  • Solved

bring back deleted folders?

goodafternoon, hope someone can help me te recover old e-mails. I deleted an email account, because i had e new one. But i did not realise that among this account also we… (read more)

goodafternoon, hope someone can help me te recover old e-mails. I deleted an email account, because i had e new one. But i did not realise that among this account also were attached some folders witch contained a few thousand old emails. now i cant restore windows to an older version, so i hope i can restore it thunderbird. But i cant figure out how...

I did notice something, that thunderbird was indexing my old emails, but im not sure how te restore them..

Asked by Tommy28 3 weeks ago

Answered by Toad-Hall 1 week ago

  • Solved

Problem getting emails

Hello I have been having trouble today getting all my emails. A friend sent me some photos and now that is the only email that am getting when I try to get my messages. T… (read more)

Hello I have been having trouble today getting all my emails. A friend sent me some photos and now that is the only email that am getting when I try to get my messages. This email I am speaking of had 7 pictures it is 24.4mb in size and for some reason its the only email that I am receiving when I click on get messages, I have 28 emails in my inbox but this first one comes up then I get no more. When I click on get messages again same thing happens I get this one email and no others I even have deleted this email several times but it keeps coming up again....Can anyone help me with this! Thanks! Dan

Asked by oldan 1 week ago

Answered by Matt 1 week ago