Thunderbird Community Forum

After update 138.0.1 my profile is not "opening" emails.

I can see that im getting emails, i can see that i can send and make new emails, but the emails when i either click or double click them are "white".

I even tried reading the "source code" it shows nothing. I even tried going to the beta channel, but no avail, the issue persists.

Is there a cleanup, any file to delete? something?

I’m on Thunderbird 148.0.1 (aarch64), and having an issue each time I go to my Sent folder. What happens is this. I try to select an email I just sent minutes ago, and Thunderbird scrolls down to almost the last sent email (in my case, as I keep everything, that email could be years old).

This is only on my M1 MacBook Pro, as on my 2018 Intel Mac Mini (both systems are running Sonoma 14.8.4 I can select any recent email in my Sent folder and the selection stays.

Is there a bug in the code for v152? I need to connect to a ms office 365 email account with requires OAuth

The create new account process does not work, because it forces you to go through the whole (manual) process which then fails because you cannot select the Oauth option from Authentication method dropdown box - because its not there !.

This URL with the process to add OAuth: https://www.bing.com/search?pglt=419&q=setting+OAuth+in+thunderbird&cvid=22ed20c67b3843d58ddbc136bed2f174&gs_lcrp=EgRlZGdlKgYIABBFGDkyBggAEEUYOTIGCAEQABhAMgYIAhAAGEAyBggDEAAYQNIBCTExMjgyajBqN6gCCLACAQ&FORM=ANNTA1&PC=ASTS

fails at Step 2 because it does not let you complete to then go to Step 3 - because the account is never created !

How do I fix this ? thanks

I have read what is posted on adding a folder in Thunderbird.

The problem I am experiencing is that when I select the main account and add a folder it keeps placing the folder as a sub folder of the in box not a folder or sub-folder of itself.

I am perplexed.

Thank you for your help!

I can't retrieve or send emails. says sending of password for user vnoel3@start.ca did not succeed. I hit ok and window comes up enter new password. I try but won't take new password. Are you having issues this morning? Thankyou for your time.

I made a folder and called it April. One day the folder just disappeared. No one seems to help me recover the folder and i need it. Once I moved emails into that folder they are no longer available in my inbox. SO if you know how to recover my folder help, or if you know how to recover emails that were sent to a folder, that would work also. I use Windows 11 and I have the most recent release of Thunderbird. I use Charter.net as my isp which is pop. Thanks,Charles

Hi, I have changed my PC and in setting up Thunderbird I find I can only add two accounts. I cannot find a way to add that third address and account. I am looking for help with that, please.

Hello, I've been really curious about Thundermail. We have a number of problems running our own home email server, DNS records - SPF - DKIM - DMARC settings. Then followed by internet drop outs, which always seem to wait for the family to leave the house.

So I was wondering if Thundermail help remove some of these headaches. 1) WIll thundermail provide a forwarding solution, such that emails will be first go onto the Thundermail Server, prior to heading to our local home email server (synology). If the network connection to our home server fails then thunderbird holds the emails? 2) Will Thundermail does all of the security - spam / virus checking? 3) Will I need as a user and custom domain manager, need to update DNS records at our domain name server?

Many thanks Dave

This is an annoyance rather than an issue.

I run Thunderbird as my email and I archive old mail to local folders, which I want to sync to Dropbox.

This works fine, and I have a suitable set of .MSF files (over 100, 000) synced to Dropbox.

BUT. Every now and then (not sure how often, I see dropbox is syncing ALL my thunderbird files, even if they have not been changed.

Can anyone explain how Dropbox determines when to sync?

Is it possible that for some reason Thunderbird does something to the files (for no apparent reason)?

I have also asked the Dropbox forum what is the trigger for a file to be updated in Dropbox.

Thanks, Paul

I am on verison 128.5.2esr (32-bit). I am experiencing an issue with the email composition page. Specifically, the "Send" and "Attach" buttons have disappeared, making it impossible for me to send or attach files to my emails. I have tried refreshing the page and restarting my browser, but the issue persists.

I have already tried tools and toolbar/layout settings and it does not work. Additionally, the composition page is missing elements like extensions and layout settings.

Please assist me in resolving this matter as soon as possible?

I have a Microsoft Online Exchange email account configured in Thunderbird 142.0 as an exchange account (not IMAP). I had a draft email in the drafts folder that was created using Outlook Web Access (OWA). Upon saving the email in Thunderbird, the email completely disappeared from the drafts folder. This email was not found in trash, sent items, outbox or anywhere else. Further if I create a new email message and click save or save as draft it appears momentarily in the drafts folder then completely disappears and cannot be found.

In Account Settings > [Exchange Email Account] > Copies & Folders > Drafts & Templates > Keep draft messages in: I have "Drafts" Folder on: [Exchange Email Account] set. If I change this to Local Folders, the draft message does not get lost (but also does not sync in exchange).

I also have a Gmail account in Thunderbird which does not exhibit this behavior of losing drafts. This is a fresh installation of Thunderbird.

On 9/10/24, I tried to download my email and got the message: "Unable to write the email to the mailbox. Make sure the file system allows you write privileges, and you have enough disk space to copy the mailbox." To my knowledge, nothing had changed on my Win 10 computer, so why this is suddenly showing up is unclear. I have 555 GB of free space on my C: drive, so space isn't an issue. I don't know why the permissions would have changed.

I checked the TB help and found that there was an update, so I installed that. I checked for updates a second time and found another one which I applied too. TB is now at "128.2.0esr (32-bit)" according to Help > About.

I tried restarting TB in troubleshooting mode, but that didn't help. Can someone suggest a way out of this?

Thanks in advance.

Hello I use Windows Thunderbird with many different mail accounts. I'd like to phase out one of them, and send back an auto reply asking the senders to change to my other email address. I did not find the way to set it up for only one phased out account (old email address). Any hint ? Thanks

Need help setting up my domain name with godaddy and Thunderbird email client. need to get DNS Records from godaddy also. Having more trouble with this than I should, I think. I have already setup an email account on Thunderbird with earthlink/mindspring and icloud. No problems at all, in fact, both were very simple. But no so much with the domain name and godaddy. Any assistance will be greatly appreciated.

Why is it that sometimes I cannot use edit > paste as quotation. Sometimes I can then simply paste the text but sometimes not. I can't paste at all, that is. If I can't paste at all, but I paste into Notepad, then I can copy that plain text into TBird and it shows up. Different format but I don't really care about that.

This has been going on for years thru many TBird versions. And I cannot see any pattern in when pasting or pasting-as-quotation fails. It seems completely random.

Is there anything I can do to fix the problem? or better troubleshoot?

Thanks, Jeanne (Windows 11, TBird ver. 128.7.1esr (32-bit))

Version 128.5.2esr / Mac OS 15.2 I've been using Thunderbird since 2006 and never had this problem before. The folders in one of my three accounts (iCloud) have suddenly become very unstable and disappear. I can restore them by checking the individual folders in Subscribe. They're OK at the moment, but I've had to restore them twice in the past couple of hours.

Duplicate account setup on 2 pcs. One works great. The other I had to delete and reinstall Tbird. It still refuses the account. The reinstall was performed 3 times. Same results. Thoughts?

Background- We’ve been using Thunderbird on a Windows machine for around 15 years (Win 11 for the last 3-4 years). Me and my wife use the same app. We each have an IMAP account for online mail. Also we each have a separate POP3 local folder for our older ‘saved’ emails. Thunderbird is just pointed towards one POP3 local folder at a time. So our accounts are: IMAP mail address A, IMAP mail address B, Pop3 account A or B.

If I want to look at my ‘saved’ emails I just swap Thunderbird account settings so it points towards my local POP3 folder. Normally Thunderbird local folders are directed to my wife’s POP3 folder. Windows explorer says her local folder contains 1,875 Files and 256 subfolders. It uses around 19 Gb of disk space, and the largest subfolder is almost 4GB (it’s a *.sbd folder). She likes to keep all her old emails!.

The problem is:

In recent years Thunderbird seems to automatically create copies of a subfolder that she created called ‘Gen’. (short for 'General'). See image.

These auto-created subfolders are called Gen1, Gen2, Gen 3 etc. They go up to Gen 6.

Some of the emails in these auto-created folders appear to have subject headings that she recognises, but they might have no content or junk content. More often the mails appear to be exact duplicates of other mails, but they are probably not exact duplicates. The ‘remove duplicates’ add-on does not recognise them as duplicates, so we are left with many copies of mails that look exactly the same to us, but are subtly different.

We have tried to delete the unwanted additional emails from these ‘gen’ subfolders, but this generally doesn’t work. Sometimes it just appears to result in another ‘gen’ subfolder being created. It's a bit like 'Whack a mole'!

We have a suspicion that the ‘Compacting’ process may sometimes result in more ‘gen’ subfolders being created.

My wife has many other subfolders in her POP3 directory but they mostly work fine. It’s mainly the ‘Gen’ subfolder that creates problems, though 1-2 other subfolders hint at a similar issue.

When I switch the Thunderbird local folders to look at my POP3 folder I have no problems at all. My POP3 folder is much smaller than my wife’s. (3 Gbyte, 1,297 Files, 174 Folders)

We’re running Thunderbird 128.6.0esr (64-bit), but the problem occurred with previous versions of the programme (over a period of several years). We only have two add-ons. ‘Remove Duplicates’ and ‘import export tools NG'.

Can anyone suggest how we stop the auto-creation of these subfolders? Many thanks in anticipation!