Thunderbird Community Forum

Hello. Something strange happens in my emails. I read and/or delete an email and then at the bottom of any saved emails, the following shows up: no "from", no "subject" and no "recipient. It only shows 12/31/1969 5:00 pm. It is almost impossible to delete it. If I am lucky, it might finally disappear after closing Thunderbird and starting it again, several times. Becoming very much a nuisance. Thank you.

I am trying to set up a new email address with Thunderbird. I have copied all the imap and smtp settings from my old address in to the new one. It is now asking for a password but I have not been asked to set up a new password for the new address. Where do I go from here?

Over the past couple of years, I will receive one or two emails that displays as a scrambled mess of characters, and sometimes one email is combined with another (the header of one mixed with the body of another). However, this morning, I received several scrambled, combined emails that I can only read if I log into my email provider/hosting company. What is going on and what can I do to stop this? I have no technical skills for going in and coding anything.

For the second time today, I lost the entire body of a rather detailed email I was composing for two different glitches. When I started to reconstruct the first I was hitting cntl-S frequently. I relaxed a little for the second and was about to save, but I got a message about the attachment from my drive that I was forwarding, and the entire body was again lost.

From the posts I've read, it appears I'm not alone. Unclear what triggers the saving of a draft, but is there a way to increase the frequency? Between the two I lost today, I wasted over an hour and lost some of the original thinking.

I searched the setting help, but didn't find anything.

Thanks! Bob

For months I haven't been able to send emails from my MSN account. I receive mail OK. Two other email clients work fine.

SMTP settings are default from TB download. I have a laptop and a PC, both running Win 10 and both had the same problem. I uninstalled and reinstalled TB on the PC and that corrected the problem, however when I did the same on the laptop I still get the error message: Unable to authenticate to Outgoing server (SMTP) . Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'.

Settings are: server name: smtp.office365.com

                     port: 587
            connection Security:  STARTTLS
                     authentication:  OAuth2
                           user name:  ****@msn.com

I've tried the new install 3 times, no joy. I'm trying to understand why one machine works and the other, with the same settings does not. What am I overlooking here?? Thanks for any help, T

Not a question, a suggestion. On the help page for using OAuth2 in Thunderbird, there are 2 things not specified. 1. In the SMTP settings, I couldn't select OAuth2 untli I changed the server from something older to, if I remember right, smtp.office365.com. The old entry was more like smtp.outlook.com. Then I had to close and restart Thunderbird. 2. Tbird still couldn't access my Outlook mail account. On Microsoft's security page, I had to create an "app password" and enter that in Thunderbird instead of my previous Outlook password. Either I made an error, or the first app password didn't work and I had to create another app password; that time it succeeded.

Since the last update to version 146.00, under the folder Archives, both the sub folders for 2024 and 2025 have changed to Drafts and I cannot change them back to show the year folder (2024 & 2025). None of my other yearly Archived sub-folders are affected from 2016 - 2023.

Under Properties, both show their respective year correctly - i.e. imap://xxxxxx1%40sky.com@imap.mail.yahoo.com/Archive/2024 and; imap://xxxxxx1%40sky.com@imap.mail.yahoo.com/Archive/2025

I attach screenshots showing the issue and any help would be appreciated.

In essence, after trying various ways of trying to sort the above out, it would be helpfull Mozilla if under the Folder Properties box, I could just change the name back from Drafts to the appropriate year. However, in the folder box when selecting the Name line, it won't allow you to alter the folder name. This would seem the simple solution to any alteration of Folders by being allowed to rename them back to the original name.

(PII removed by moderator)

Have just had an issue with an email coming in from a support person at the Uni helpdesk. The inbox (see below left) shows the correct name and email address, but the content is quite different.

When I checked the mail using Outlook, the correct file content was shown (see below right).

I have tried compacting the Inbox folder within TB [128.2.0esr (64-bit)], but no change. I am running Win 11 (64-bit) 23H2 with the latest cumulative update (KB5043076) installed 5 days ago.

Any suggestions gratefully received!

Bill

When I open "New Message," the form shows "No Subject" and will not let me enter a subject. Also, I have trouble using the cursor to go back to correct/change a word. I have to use the arrow keys to move around the message. I'm using Windows 10.

Hello,

Recently, some emails received have not been displayed, although I cannot understand why. When I click on the received email, I have a series of characters that appear: --_006_PR0P264MB07643BF185E2E2D737CAF999C6B79PR0P264MB0764FRAP_--

I use ThunderBird from my computer. However, when I check my emails via my smartphone and Samsung Email, but emails appear normally.

Thank you in advance for your help

Using "threads" is a great help, but when Tbird includes an email not associated with a current thread, how can I change its subject to remove it? Or is there another way to accomplish removing it?

Duplicate account setup on 2 pcs. One works great. The other I had to delete and reinstall Tbird. It still refuses the account. The reinstall was performed 3 times. Same results. Thoughts?

Hello,

Even though [replied in another similar thread] that I have the same issue, I'm making another one 'cause it seems pretty dead.

Since ver 128 Nebula, some mails (sorted in a labeled folder) appear totally white / blank and I don't know why. They appear perfectly fine when viewed from my provider's webmail service (Gandi SOGo), but not in Thunderbird. But here's the thing: they appear fine from the sent folder after I replied to them (via the webmail).

I've already tried restarting in safe mode with all modules disabled, to no success.

When I select multiple Inbox messages and right-click, there is no choice shown to delete all of them. Please see the uploaded images.

Thanks for your help, SweetTasha

my current ISP, Livingston Communications is closing it's offices and all services. Are you a service provider or do I need to go over the Netscape or something? At 83 all this tech stuff can be confusing. Please help or advise. Thank you

Following a system crash, I downloaded Thunderbird on October 19 or 20. I have used TB for a number of years to deal with my Gmail account and looked forward to continuing to use it. However, the version downloaded has proved to be unusable. It appears to be fixated on uploading a large number of messages from Gmail, four times the number Gmail indicates are in my account. The result is that the program is not responding most of the time. I have uninstalled it and downloaded again, to no effect. It is now uninstalled.

Keep the donation, it has been worth it in the past.

And do let me know when a clean version is available. I really liked it.

does Mozilla have support agents that work on issues

reconnect link between thunderbird and at&t/yahoo mails comes into AT&T as well as outgoing by a link between the two. That link does not work now