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Reinstalling Thunderbird

Hi, I have had Thunderbird on my Windows 10 laptop successfully for many years. Today I added a new email account, but then Thunderbird kept losing connection. I thought … (read more)

Hi, I have had Thunderbird on my Windows 10 laptop successfully for many years. Today I added a new email account, but then Thunderbird kept losing connection. I thought I'd try uninstalling and re-installing it, but now I get the message that it can't be installed on my laptop. Anyone know how I can get round this?

Asked by mf6tmgxhr8 1 week ago

Last reply by Kerolena Lena 21 hours ago

Is BCC working?

I sent an email with multiple BCCs and no CCs or TOs, I put myself as one of the BCCs. I did not receive it and I do not think anybody else did as well since I asked a f… (read more)

I sent an email with multiple BCCs and no CCs or TOs, I put myself as one of the BCCs.

I did not receive it and I do not think anybody else did as well since I asked a few people.

The email is in the sent folder. I tried forwarding the email from my sent folder to myself as CC, and that worked. I also tried fowarding as BCC, and that worked.

So what is going on? Is BCC working? How can I know for certain? Do I need to foward the email as BCCs to all my BCCs to get this to work?

Thanks for your help.

Asked by Robert Boire 2 weeks ago

Last reply by Kerolena Lena 21 hours ago

Export Thunderbird v.115 Contacts to excel file

I am using TBird v115.10.1 and I need to be able to EXPORT my contacts to an Excel .CSV file. My version of TBird does not offer any customisation of the Export functio… (read more)

I am using TBird v115.10.1 and I need to be able to EXPORT my contacts to an Excel .CSV file. My version of TBird does not offer any customisation of the Export function.

Asked by shane49 3 weeks ago

Last reply by henmonts 4 days ago

Are you working on a fix for the extremely long startup time for Thunderbird with Sonoma 14.4.1 ?

MacOS Sonoma 14.4 seems to have broken a number of apps. AFter updating to Sonoma 14.4 I experienced a great number of crashes with Thunderbird, so I completely uninstall… (read more)

MacOS Sonoma 14.4 seems to have broken a number of apps. AFter updating to Sonoma 14.4 I experienced a great number of crashes with Thunderbird, so I completely uninstalled Thunderbird and removed all traces of plists, Application preferences, everything, reinstalled Thunderbird, and added back the two email accounts I use with it.

It now takes up to 30 seconds to start up Thunderbird, after which it happily no longer crashes, but obviously the startup time is unacceptable. I experience the same problem with Typora, and the developers there informed me that they believe the problem is with a Sonoma change that broke WebKit. I don't know if Thunderbird still uses Gecko or if the new version is WebKit. Please let me know if other Sonoma users have reported this problem or if it's just my system.

Asked by decaffeinated 1 month ago

Last reply by Wayne Mery 1 week ago

Missing emails following import!

Hello All, I have recently installed Thunderbird email client which populated on its own and before I was asked for an address or Password! This may be by design which i… (read more)

Hello All,

I have recently installed Thunderbird email client which populated on its own and before I was asked for an address or Password! This may be by design which is not an issue as such. However, I noticed that none of my Laptop, WIN 10, Windows Live Mail subfolders were present.

I had imaged at some point I would have to import all my Folders and the emails from Window Live Mail using the importexporttools-3.3.2 program. I have also been made aware that sometimes the process would not be without errors. Nevertheless I forged ahead.

Unfortunately I have discovered there are odd emails missing. It seems I have two options to try and recover the missing contents. 1) To delete Thunderbird client altogether and fresh install, plus to import folders and emails again. Or 2) To repeat the import procedure by over writing, which will hopefully add the missing emails!

However, I have two questions, if I am able to over write. 1) Is it possible to repeat the import again? 2) Will the result be I end up with hundreds of duplicate emails as well as those missing emails?

Perhaps someone has experience of the outcome.

Thank you in advance.

Asked by diane.willsteed 2 weeks ago

Last reply by diane.willsteed 2 weeks ago

Thunderbird won't open

My Thunderbird has been working properly for about 30 years, but now refuses to open. Message received says 'Authentication failed'. This happens repeatedly (for at least… (read more)

My Thunderbird has been working properly for about 30 years, but now refuses to open. Message received says 'Authentication failed'. This happens repeatedly (for at least 20-30 times) and appears to relate to my password. It suggests 'Retry' or 'Enter new password'. The 'Retry' repeats as before so I check the Saved Passwords and enter the one saved. I get the same message. I am using Version 115 and have been for some time.

Could this be related to a change of Profile? There must be a way to reset the password? I have checked all the settings and no errors appear, all settings confirmed.

I have thought about a Recovery Mode and seem to remember seeing a message that I do have that. I just don't know how to access it.

Asked by Graham Jones 1 month ago

Last reply by Toad-Hall 1 month ago

Trash Folder missing after last update

After last update, Missing "TRASH" folder and only have Junk Folder that everything is put in and marked as "Junk". Then those messages are all marked as "junk" automatic… (read more)

After last update, Missing "TRASH" folder and only have Junk Folder that everything is put in and marked as "Junk". Then those messages are all marked as "junk" automatically that may not be Junk. Tried to create subfolder named "Trash" and will not allow. Windows 10, 64 bit Dell laptop I-5 Inspiron 5759.

Asked by dsks 4 months ago

Last reply by dsks 1 month ago

Can't send from Comcast

I currently receive all messages sent to me including those from Comcast but I can't send messages to any email address. When I logon i get the message: Enter Credential… (read more)

I currently receive all messages sent to me including those from Comcast but I can't send messages to any email address. When I logon i get the message: Enter Credentials for my email address on imap,comcast.net. I read the document: Switch from POP to IMAP account > Create the IMAP account. I never saw the window shown on page 3 of the document. The other day I got a message that the IMAP account was already created. I then edited the my SMTP account.

Asked by jeraldasmith 1 month ago

Last reply by jeraldasmith 1 month ago

How can I stop certain emails going directly to trash?

Certain email newsletters that I signed up for (and verified) go directly to trash. I have no Thunderbird filters on nor does my internet or computer. How can I fix this… (read more)

Certain email newsletters that I signed up for (and verified) go directly to trash. I have no Thunderbird filters on nor does my internet or computer. How can I fix this? I switched from Outlook but sadly, will have to go back if this isn't fixed.

Asked by kaykatz 1 month ago

Last reply by Bogomil Shopov - Бого 1 month ago

Drag and drop emails on local drive folder

Hello, It's there any option/setting in mozilla thunderbird for drag and drop emails to local drive folder and save them under another filename that the standard "Subject… (read more)

Hello, It's there any option/setting in mozilla thunderbird for drag and drop emails to local drive folder and save them under another filename that the standard "Subject" name? I don't know if i'm clearly enough, that's why i want to make a briefly description of the operation i want and the way the emails i want to appear in my folder. I drag and drop an email to my folder and this email has the filename represented by the "Subject" of that email. Can i change the way emails are saved ? Or can i drag and drop emails from one sender in separate folder ?

Asked by Alex Andrew 1 month ago

Last reply by sfhowes 1 month ago

Mozilla Thunderbird Crashes

Hi, I have very frequent Mozilla Thunderbird Crashes on the site. I have noticed that it appears mostly/all the time? when some emails are being deleted, if that makes … (read more)

Hi, I have very frequent Mozilla Thunderbird Crashes on the site. I have noticed that it appears mostly/all the time? when some emails are being deleted, if that makes any sense. This is more of an annoyance, than a critical issue. Just in 2024 the log shows over 100 submitted crash reports. The "good news" is that Thunderbird goes to the "restart and/or quit" option icon for a a fast restart. So any thoughts, suggestions would be appreciated. Thank you . Gerry K.

Asked by gkerachsky 2 months ago

Last reply by gkerachsky 1 month ago

Problems with email passwords

Why has Thunderbird started to continuosly ask for the passwords for my email accounts? And why do all my attempts to enter my passwords result in failure? I am unable to… (read more)

Why has Thunderbird started to continuosly ask for the passwords for my email accounts? And why do all my attempts to enter my passwords result in failure? I am unable to send or receive any emails at the moment. If anyone is able to help I'd be very grateful.

Asked by richard.howells 2 months ago

Last reply by Bogomil Shopov - Бого 2 months ago

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Thunderbird stops the Microsoft Windows key from working

I am running Thunderbird version 115.4.1 on the Windows 11 system. Having Thunderbird active (even in the background or minimised) stops the Windows key from working. H… (read more)

I am running Thunderbird version 115.4.1 on the Windows 11 system. Having Thunderbird active (even in the background or minimised) stops the Windows key from working. How can I get the Windows key to work normally without closing down and exiting Thunderbird?

Asked by JohnP 6 months ago

Answered by JohnP 6 months ago