Emails vanished after update - Ver. 78.5.0 Build 20201116161136

Hello all and thank you in advance for your help. There was an update and the emails vanished. Now, there are choices to "Read messages" "Write a new message" " Search m… (read more)

Hello all and thank you in advance for your help. There was an update and the emails vanished. Now, there are choices to "Read messages" "Write a new message" " Search messages" etc.... When I click on read messages, nothing happens. That is what replaced the old inbox, where I was able to see all the emails for the particular account that was selected. Any ideas? Thanks.

Asked by slbarrel 28 minutes ago

I receive pop up notification from Mozilla Firebird but email is not in box

I am receiving pop up notifications that emails have been received, however, when I check my box there is no new emails there at all. Not under ALL MAIL or the Confidenti… (read more)

I am receiving pop up notifications that emails have been received, however, when I check my box there is no new emails there at all. Not under ALL MAIL or the Confidential Folder that they are supposed to be in.

Asked by dr.forrest 35 minutes ago

Emails with attachments disappear from O365 accounts

My Thunderbird (78.5.0) has developed a habit of losing emails with attachments in one of my accounts. The account is connected to O365 email via outlook.office365.com, p… (read more)

My Thunderbird (78.5.0) has developed a habit of losing emails with attachments in one of my accounts. The account is connected to O365 email via outlook.office365.com, port 993, using SSL/TLS and "normal password" authentication method. Win 10 Pro running on a Surface 2 Pro. I have 36+G free on the drive where Thunderbird resides. I have been using email clients from the now-Thunderbird lineage since Netscape Navigator Gold.

Here are the behaviors I'm seeing...

I will see an email with an attachment come in on my phone (Blackberry KeyTwo running Android, also pointed at outlook.office365.com). I will go to my laptop and it is not in my Inbox. I can go back to my phone, forward the email to any account (including the account with the problem) and the FORWARDED email will show up in my inbox. I can file the email using my phone to a folder int he same account, and it will show up in the folder. I can also wait some variable amount of time -- 3-5 hours seems about average, but it can be over a day -- and the email will finally show back up in my inbox.

If I am at my laptop and I see an email with an attachment come in, I will click on it in Thunderbird and the email will not load. I'll click on another email to make sure Thunderbird has not hung or something, and the email with the attachment will disappear. It will still be visible on my Blackberry.

If I close and restart Thunderbird, the "missing" emails appear in my Thunderbird inbox and are 100% accessible.

If I log into the Outlook web page, the emails are in there just like they are on my Blackberry. My login status to Outlook web app (logged in, logged out, running, not running) has no effect on the issue.

This behavior started about 3-4 weeks ago with 1-2 emails disappearing every week. Now it is several emails a day. It is only emails with attachments. It doesn't appear to have anything to do with the size of the attachment or what filetype the attachment is.

Anyone have any ideas? I'd surely apprecaite your thoughts.

Asked by ddmiller 49 minutes ago

GMail Stopped Working Today For No Reason

TB and GMail worked great last night. This morning it doesn't and hasn't worked all day. I've tried removing the gmail account from TB and when I try to re-add it in it… (read more)

TB and GMail worked great last night. This morning it doesn't and hasn't worked all day. I've tried removing the gmail account from TB and when I try to re-add it in it says something like User Name or Password incorrect and can't login. I can login fine to my Google account through the browser and get to gmail.com fine also. I disabled ESET Anti-virus and that didn't help. Tried changing Google to use less secure apps and changing login to Normal, that didn't help either. I manually re-added my gmail account in TB hoping that might somehow help, but still it doesn't work.

My other email accounts in TB work fine, just the gmail account stopped working this morning. I've seen other posts today from people experiencing the same issue.

Any ideas would be greatly appreciated.

Thanks...

Asked by joel.brown333 2 hours ago

Thunderbird has stopped retrieving emails from my G-Mail account.

This morning, Thunderbird stopped retrieving email from my G-Mail account. I've check my G-Mail, and new messages are being received in my inbox. (Older emails received… (read more)

This morning, Thunderbird stopped retrieving email from my G-Mail account. I've check my G-Mail, and new messages are being received in my inbox. (Older emails received earlier are still listed in my inbox.) As of this morning (11/30/20) no new emails are being downloaded to my inbox... the "working" hourglass symbol is stuck.

I've tried deactivating my antivirus, and still no email downloads.

Are others experiencing this issue?

Asked by denrod22 2 hours ago

local folders disappeared

Thunderbird 78 updated over my existing thunderbird. It was too difficult for me to use due to my limited cognitive and coordination problems. the solution offered by thi… (read more)

Thunderbird 78 updated over my existing thunderbird. It was too difficult for me to use due to my limited cognitive and coordination problems. the solution offered by this web site was to uninstall thunderbird 78. Well - now all my local folder emails are gone!!!!!!!

Asked by Ludite 2 hours ago

After update (78.5.0) no new mails

After Thunderbird update (78.5.0) i can not get any new emails. Bottom left has connected "server name"... and that's it. No timeout, no error, no insert password etc mes… (read more)

After Thunderbird update (78.5.0) i can not get any new emails. Bottom left has connected "server name"... and that's it. No timeout, no error, no insert password etc messages. I have 2 different email accounts in Thunderbird and both of them cant download emails. What settings i must change to get Thunderbird working again? (Tried to send email. It said that message was sent, but could not save email in sent catalog, can save only in local catalog). Found this post https://support.cdn.mozilla.net/en-US/questions/1304723. Not working for me.

Asked by risto.tihane 2 hours ago

Mystery of the Disappearing Folders

My Thunderbird program at work updated itself in early November to version 78.5.0 (32-bit, installed on Windows 10). Right after the update, I noticed that all of my fold… (read more)

My Thunderbird program at work updated itself in early November to version 78.5.0 (32-bit, installed on Windows 10). Right after the update, I noticed that all of my folders, old messages, and address book entries were gone! Basically it looked like a clean install.

I was able to find that my old folders and messages were still intact inside the AppData/Roaming/Thunderbird/Profiles folder. I immediately backed up this folder. I then installed the ImportExportToolsNG extension. I was able to use this to import my old .mbox files and .msf files, which restored all of my older files and folders. The only problem was the folders were all jumbled up. For example, I might have 10 folders inside of a folder called "01_Wholesale". All folders were now listed alphabetically with no nesting.

So I spent almost an hour sorting the folders back into the properly nested format. Lo and behold, after closing and restarting my computer the next day, most of my folders were gone again!! When I check the storage folder, I can see that the folders and messages are all there, but many of them do NOT show up in Thunderbird. If I try to recreate a missing folder in Thunderbird, it will give me a message that the folder already exists. (See attached screenshots of how my Thunderbird program looks versus the file list in Windows.)

What in the world is going on, and how can I fix this mess?? I've already tried creating a new profile. I have the same issue with the new profile.

Asked by bearcatnat 3 hours ago

Save error message

All of a sudden I am getting the following error message when I send e-mails: "Your message was sent but a copy was not placed in your sent folder (Sent Items) due to net… (read more)

All of a sudden I am getting the following error message when I send e-mails: "Your message was sent but a copy was not placed in your sent folder (Sent Items) due to network or file access errors."

Does anyone know how to fix this?

Asked by David 3 hours ago

Thunderbird 78.5.0 Spellcheck Window

Just upgraded to version 78.5.0 of Thunderbird, and the spell check window is now ALWAYS at the upper left hand corner of my desktop (Win 7) screen. I can move it, but i… (read more)

Just upgraded to version 78.5.0 of Thunderbird, and the spell check window is now ALWAYS at the upper left hand corner of my desktop (Win 7) screen. I can move it, but it drives me nuts to have to do it EVERY TIME. I want it the way it was before the upgrade -- right on top of the email being spellchecked, by default.

How do I do this?

Asked by really2 4 hours ago

emaill not downloading

This morning my new Thunderbird emails are not downloading. All was fine last night. I can send email. I reinstalled Thunderbird but no change. I read advise from 2 mont… (read more)

This morning my new Thunderbird emails are not downloading. All was fine last night. I can send email.

I reinstalled Thunderbird but no change. I read advise from 2 months ago to clear my error bin. Did so. Didn't help. I have gmail addresses I am a home user, not expert, no tech support on my end and did not understand all the advise I read. IOW I need simple help. Next step on my own will be try another platform alltogether Was there an update overnight that did this to my computer? Thanks for any help you can provide, especially if I can understand it. :)

Asked by sndybeech 5 hours ago

I am getting the following error message "Sending of password for user kmendall@att.net did not succeed. Mail server pop.att.yahoo.com responded: Server error - Please try again later."

Hello! I have been using Thunderbird as my desktop email client for years. About a week ago, I started getting this email error message: "Sending of password for user km… (read more)

Hello!

I have been using Thunderbird as my desktop email client for years. About a week ago, I started getting this email error message:

"Sending of password for user kmendall@att.net did not succeed. Mail server pop.att.yahoo.com responded: Server error - Please try again later."

When I searched the community database, it suggested that I had to comply with the oauth code ATT started using a while back. Well, I did that when the issue first arose several years ago and have never had any problems. Until now.

I did nothing with Thunderbird or any of my email accounts that might have caused the error message to suddenly appear. It's possible that there was an auto-update that may have done something. The other 6 email accounts that I have linked to my Thunderbird account all still work (but they are not @att.net domain emails). It's just the "kmendall@att.net" address that gets the error message. The email account still works as I can access it via webmail.

Any help you could provide would be greatly appreciated.

I am using a 2 year old Dell PC desktop running Windows 10.

Thanks in advance! Kindra

Asked by K Mendall 5 hours ago

Last reply by sfhowes 5 hours ago

no emails

I deleted a lot of emails today and after that thunderbird is not downloading any emails at all, the wheel is spinning but getting nothing and no errors, I can access new… (read more)

I deleted a lot of emails today and after that thunderbird is not downloading any emails at all, the wheel is spinning but getting nothing and no errors, I can access new emails on my phone and on the web, but nothing is downloading on my PC, checked settings and cant really find anything wrong?!

Asked by salmix.ie 6 hours ago

Thunderbird email download from Gmail not working-connected to pop.gmail.com

Hello: As of this morning, in Thunderbird, when I "Get Messages", the bottom left prompt reads "connected to pop.gmail.com" but no messages are downloaded. Up until this… (read more)

Hello:

As of this morning, in Thunderbird, when I "Get Messages", the bottom left prompt reads "connected to pop.gmail.com" but no messages are downloaded. Up until this morning, all was working fine. In Gmail I have been using 2 step verification for a long while, fyi. Any help is appreciated.

Asked by engineersunion 6 hours ago

Cannot receive messages nor save sent messages.

Since Thunderbird was updated, I stopped receiving messages on the program and cannot save sent messages to "sent messages" folder. I have tried rebooting the computer an… (read more)

Since Thunderbird was updated, I stopped receiving messages on the program and cannot save sent messages to "sent messages" folder. I have tried rebooting the computer and restarting Thunderbird. Can only get email by going to the gmail.com website. Much prefer to use T-bird. Help me, please.

Asked by evnorm 7 hours ago

  • Solved

Thunderbird stopped receiving email

The last email I received from any ISP through Thunderbird 78.5.0 was on 11/27/2020. If I fire up Outlook, I get all the mail I missed over the past 3 days. I've tried re… (read more)

The last email I received from any ISP through Thunderbird 78.5.0 was on 11/27/2020. If I fire up Outlook, I get all the mail I missed over the past 3 days. I've tried resetting the security.tls.version.min value to 1, per this article https://support.mozilla.org/en-US/kb/thunderbird-78-faq#w_how-to-enable-outdated-security-protocols-tls-1-0-and-1-1 and that hasn't helped.

So, I know that my 3 different ISPs are not all having trouble (since Outlook receives my test emails and old email that were sent during the Thunderbird "outage", and my phone received the missing emails).

It doesn't appear to have anything to do with the TLS version, as setting it to 1 has no effect.

I know the date this occurred was 11/27/2020.

I've rebooted the computer and restarted Thunderbird multiple times.

I've tried STARTTLS (which Thunderbird defaulted to) and SSL/TLS (which my ISPs all give as their correct server settings) and nothing makes any difference.

The status bar at the end shows "Checking mail server capabilities..." and never progresses any further.

What else can I try?

Asked by jyunte 7 hours ago

Answered by Jorge 6 hours ago

Thunderbird does not receive mail after updating to 78.5.0 if the pop3 account is set to SSL

As the topic. Thunderbird does not receive mail after updating to 78.5.0 if the pop3 account is set to SSL. Before the update, everything worked fine. If I disable SSL en… (read more)

As the topic. Thunderbird does not receive mail after updating to 78.5.0 if the pop3 account is set to SSL. Before the update, everything worked fine. If I disable SSL encryption on my account, the mail is received correctly. Oddly enough, sending mail with SSL encryption set works fine. If you can report it directly to the developers, please help.

Regards

Marek

Asked by marektoki 7 hours ago

Thunderbird stopped working with Gmail

Hello Community, I opened Thunderbird this morning and my Gmail email is not downloading. Also, it seems like I am able to send email messages but it gives me an error sa… (read more)

Hello Community,

I opened Thunderbird this morning and my Gmail email is not downloading. Also, it seems like I am able to send email messages but it gives me an error saying it can't save a copy to Sent folder due to network or file access errors.

The last time I was using my email was on Friday, 11/27 and everything worked as normal. Any help getting my Thunderbird working with Gmail again would be greatly appreciated! Thank you!

George

Asked by george117 7 hours ago