AOL-account Bulk Mail folder accidentally deleted

In Thunderbird, I accidentally deleted the Bulk Mail folder from my AOL account. It cannot be dragged out of Trash, nor will the server allow me to delete it from Trash s… (read more)

In Thunderbird, I accidentally deleted the Bulk Mail folder from my AOL account. It cannot be dragged out of Trash, nor will the server allow me to delete it from Trash so that I can rebuild a new Bulk Mail folder. What can I do to restore the folder to its proper place?

Asked by pclaudel2 3 days ago

Last reply by Matt 10 hours ago

hyperlinks not working

I am migrating to a new machine running Windows 11 (from old one with Windows 10) and have installed Thunderbird and Chrome as default apps. The only thing that is not wo… (read more)

I am migrating to a new machine running Windows 11 (from old one with Windows 10) and have installed Thunderbird and Chrome as default apps. The only thing that is not working is clicking on a hyperlink in a message. I have read the article addressing this issue and tried all the suggested fixes. None work. When I click on a hyperlink in a message body, it just ignores me. If I right click on the link and choose open in browser from the pop-up, it ignores me. It does not matter what the type of link is. If it is a PDF, it does not open in the browser despite that being the default action for PDFs. More importantly, if it is just a link in a message (e.g., tracking info from Amazon), it does not do anything. I have looked at the setups on both machines and they seem identical. But what works under Windows 10 is not working under Windows 11. (As a computer scientist, I understand that there are a lot of variables in play here.)

I would appreciate any suggestions on how to get past this. Copy and paste is not the end of the world, but I would expect more consistent behavior.

Asked by calast1 2 days ago

Last reply by Matt 10 hours ago

Office 365

I have used Thunderbird for ages with Microsoft Office. Suddenly I cannot login, it keeps asking me for a password. If I use www.Office.com, I can login with the identica… (read more)

I have used Thunderbird for ages with Microsoft Office.

Suddenly I cannot login, it keeps asking me for a password. If I use www.Office.com, I can login with the identical username and password that no longer work with Tbird. My other three email clients that I use the same Tbird for aggregation still work

Asked by david607 2 days ago

Last reply by Matt 10 hours ago

"Could not remove the file at \users\xxx\AppData\Local\Temp\nscopy-73.tmp"

I had the error console open to log some SMTP traffic, and I saw numerous error messages similar to the one in the Subject line. In that directory on my Win 10 Professio… (read more)

I had the error console open to log some SMTP traffic, and I saw numerous error messages similar to the one in the Subject line. In that directory on my Win 10 Professional 21H2 C-drive I have around 80 files with similar names from 06/13 until 06/20 (today) What are these files not removeable? I installed 64-bit 91.10.0 on 06/13. Thanks.

Asked by bsfinkel 5 days ago

Last reply by Matt 10 hours ago

I can't configure any new email

Hello, I can't configure any new email on my thunderbird. I have tried yandex.com (of which I already have a working one configured), protonmail.com, mail.com, with any … (read more)

Hello, I can't configure any new email on my thunderbird.

I have tried yandex.com (of which I already have a working one configured), protonmail.com, mail.com, with any provider find the configuration but then error: unable to authenticate on server. The configuration, username or password might be wrong.

My version of thunderbird is 91.9.1 (64 bit) on linux mint.

Can you help me understand why I can't configure any new email?

Asked by alessio2 4 days ago

Last reply by Matt 10 hours ago

Tracing interactions between Thunderbird and the incoming POP3 mail server

I am experiencing a problem using Thunderbird 91.10.0 when attempting to log-in to my ISP's POP3 mail server. The problem does not occur all of the time, however, once i… (read more)

I am experiencing a problem using Thunderbird 91.10.0 when attempting to log-in to my ISP's POP3 mail server. The problem does not occur all of the time, however, once it occurs it persists for days.

The ISP's POP3 mail server uses SSL/TLS with Normal Password Authentication on port 995. I never permit Thunderbird to "rememeber " the password for this account.

The issue is that after entering a valid password in the "Enter your Password" pop-up dialog box and subsequently receiving no error messages, no e-mails are fetched. When using a web browser interface to the same POP3 server it can be seen that quite a few e-mails are present.

As an interesting tidibt, it was discovered that entering an incorrect/invalid password in the "Enter your Password" pop-up dilog box produces the same incorrect result. For this interaction I would have expected the "Sending of username did not succeed. Mail server responded: authentication failed: LOGIN failed" pop-up. However, this does not occur.

So, my ISP and I would like to know if there is some facility within Thunderbird to trace the request and response interactions between Thunderbird and the POP3 server. If so, how do I enable it and see the corresponding information? At this point we (me and the ISP) do not understand what's going on leading to the incorrect and unexpected behavior.

As another tidbit of information, things work correctly when running Thunderbird 60.5.1 interacting with the same ISP. Even a very old version (45.7.0) of Thunderbird works fine with the same ISP (all connections settings are the same).

This is all very strange!

Asked by SandyDog 4 days ago

Last reply by Matt 10 hours ago

Profile and emails are blank, asking to create new account on opening Thunderbird

Thunderbird shows the correct profile when I look at the folder through the troubleshooting mode. I need to recover my profile and my emails. This is the second time this… (read more)

Thunderbird shows the correct profile when I look at the folder through the troubleshooting mode. I need to recover my profile and my emails. This is the second time this has happened; the first time I just created new profiles and accessed old emails when I needed them. Since this is a reoccurring problem, I need a better solution.

Asked by ealasaid 4 days ago

Last reply by Matt 10 hours ago

TB sync with Outlook.com or Outlook365 Calendar

I need to sync TB with Outlook.com calendar. But tbsync will not work with TB 102.0b8. Apparently hasn't been updated as yet. I can always back up to the previous version… (read more)

I need to sync TB with Outlook.com calendar. But tbsync will not work with TB 102.0b8. Apparently hasn't been updated as yet. I can always back up to the previous version of TB, but I'm afraid I will lose features in this new version. Any help would be appreciated. BTW, this particular PC of mine is running Windows 8.1 due to the needs of a particular business application I use.

Asked by donblv 3 days ago

Last reply by Matt 11 hours ago

Office 365 - Configuration could not be verified.  If your username and password are correct, it's likely that the server administrator has disabled the selected configuration for your account.  Try selecting another protocol.

Hi, I've been using Office 365 on Thunderbird (IMAP) for years without problems, and have the MFA disabled and then yesterday out of the blue when I opened Thunderbird, I… (read more)

Hi,

I've been using Office 365 on Thunderbird (IMAP) for years without problems, and have the MFA disabled and then yesterday out of the blue when I opened Thunderbird, It kept saying password is incorrect for the 2 accounts I have, and everything is correct actually.

I removed the accounts and when I added them back again, I got the below message:

Configuration could not be verified.  If your username and password are correct, it's likely that the server administrator has disabled the selected configuration for your account.  Try selecting another protocol.

I don't want to use a third party add on Thunderbird to use Exchange in configuration, how can I fix this issue to keep using Thunderbird with IMAP?

Thank you

Asked by moe.shebl 3 days ago

Last reply by Matt 11 hours ago

Issue with logining into one of my email accounts

I have multiple work email address with outlook.office365.com, and one of them just decided that it won't logon for me today, error reads as below: "Sending of password f… (read more)

I have multiple work email address with outlook.office365.com, and one of them just decided that it won't logon for me today, error reads as below:

"Sending of password for user jeffery@ausilk.com.au did not succeed. Mail server outlook.office365.com responded: Logon failure: unknown user name or bad password."

prior to this issue occuring, I have not done any changes to my password or anything on outlook.office365.com and my login still seem to work on outlook.office365.com. Further more, my colleague who also uses thunderbird also encountered the same issue. However, this seems to only affect my thunderbird, and nothing else, my mobile device as well as outlook (windows mail) seem to work fine and can login using the same password.

I changed the password on outlook.office365.com and consequently on thunderbird and windows mail, and still, windows mail works, but not thunderbird. As a side note, my other outlook.office365.com mail box works absolutely fine with thunderbird, can send and receive with no issue, just this one, and it happened out of the blue. The last email I managed to receive before this issue occurred was at 11:30 am Sydney time GMT+10, as the next email that came into my inbox (on windows mail) was 11:37am Sydney time GMT+10.

Please assist, thank you.

Asked by jeffery1 2 days ago

Last reply by Matt 11 hours ago

Compatibility of TBird v78 and v91 using two different MacOS

Greetings, I use TBird as IMAP on 2012 MacBook Pro. For years I have been maxxed out at TB 78 under El Capitan. Now I have the opportunity to run TB 91 under Catalina (sa… (read more)

Greetings,

I use TBird as IMAP on 2012 MacBook Pro.

For years I have been maxxed out at TB 78 under El Capitan. Now I have the opportunity to run TB 91 under Catalina (same computer, split internal drive).

Here are my questions:

Question part A: Can I just copy the entire current v78 profile into the Catalina partition and launch TB 91? Will everything look and act normal?

Question part B, after running TB 91 in Catalina, will it be possible to return to the El Capitan partition and check email using TB 78?

Thanks in advance

Asked by tuckfoot 15 hours ago

Last reply by Matt 11 hours ago

CONFIGURATION: Need to Update Thunderbird Auto-Configuration Profile

Hello! Long ago, it appears that there were automatic server configurations that were specified to use, if someone typed in our domain name (umich.edu) for an email addre… (read more)

Hello!

Long ago, it appears that there were automatic server configurations that were specified to use, if someone typed in our domain name (umich.edu) for an email address, when configuring Thunderbird. Needless to say, things have changed SIGNIFICANTLY in regard to those settings, and we need to work to update/remove the current configuration/info that is being pushed to our users by Mozilla/Thunderbird.

Can someone at Mozilla speak to how we can remove and/or change that configuration data that is pushed to people, that appears to be stored by Mozilla (or another centralized location)?

Best regards, [b]

brian cors (he / him) University of Michigan | Information and Technology Services Collaboration Services Manager

Asked by brian cors 1 day ago

Last reply by Matt 11 hours ago

Thunderbird print preview hangs

Attempting to print an email, Thunderbird print preview hangs. I searched solutions but thread has closed and applies to previous versions of Thunderbird. The option of … (read more)

Attempting to print an email, Thunderbird print preview hangs. I searched solutions but thread has closed and applies to previous versions of Thunderbird. The option of resetting printer by right clicking on print_printer is not available in this version.

Afte deleting error logs, restarting Thunderbird and attempting to again print an email, the error log returns the following:

Unexpected event profile-after-change URLQueryStrippingListService.jsm:224 Unrecognized URL: mailbox://Local Folders/Inbox Unknown Collection "thunderbird/query-stripping" RemoteSettingsClient.jsm:160 Successfully loaded OpenPGP library rnp.dll version 0.16+git20220124.f06439f7.MZLA from C:\Program Files (x86)\Mozilla Thunderbird\rnp.dll RNPLib.jsm:92:15 Found 0 public keys and 0 secret keys (0 protected, 0 unprotected) RNPLib.jsm:288:15 Trying to load C:\Program Files (x86)\Mozilla Thunderbird\libotr.dll OTRLib.jsm:64:11 Successfully loaded OTR library C:\Program Files (x86)\Mozilla Thunderbird\libotr.dll OTRLib.jsm:72:13 tb.account.size_on_disk - Truncating float/double number. 2 tb.account.size_on_disk - Attempted to set the scalar to an incompatible value. 2 tb.account.size_on_disk - Truncating float/double number. 6 services.settings: thunderbird/hijack-blocklists has signature disabled RemoteSettingsClient.jsm:1027 Calendar: Couldn't find (GMT+10:00) Brisbane 12 CalTimezoneService.jsm:206 printUI: Printer has empty paperList: undefined using fallbackPaperList print.js:1194 this.availablePrinters[target.printerName] is undefined print.js:1344

Asked by bonta 13 hours ago

Last reply by Matt 11 hours ago

Sort By is greyed out in Thunderbird

Good morning, My "Sort By" function is greyed out rendering it inoperable. Does anybody have any suggestions? I'm using the most up to date version. Thanks! Jess … (read more)

Good morning,

My "Sort By" function is greyed out rendering it inoperable. Does anybody have any suggestions? I'm using the most up to date version.

Thanks!

Jess

Asked by teflonjess 21 hours ago

Last reply by Matt 12 hours ago

Beta version installed by mistake

My grandson upgraded to the beta path (102.0b5) with out fully understanding that this is pre-release versions. How can I retun back to normal released versions of Thund… (read more)

My grandson upgraded to the beta path (102.0b5) with out fully understanding that this is pre-release versions. How can I retun back to normal released versions of Thunderbird? I'm not sure what to do. I'm 71 and not so computer savvy and it turns out that my grandson is NOT as savvy as he thought.

Asked by Robbie 4 days ago

Last reply by Matt 12 hours ago