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  • Solved

Unable to download or send any messages - more than one account

Two days back Thunderbird became unable to download or send messages. I have verified that the server settings are correct, and they have not changed. I have also been un… (read more)

Two days back Thunderbird became unable to download or send messages. I have verified that the server settings are correct, and they have not changed. I have also been unable to add to my Gmail, as it cannot connect to the server.

I think it must be either a corruption somewhere in the Thunderbird settings or possibly a firewall problem.

Is it possible to delete and restore the profile settings or try to find out where the problem might originate?

I would be very grateful for any help or suggestions anyone might have.

Asked by KSG 1 day ago

Answered by Toad-Hall 1 day ago

  • Solved

INSTALL ON ANOTHER LAPTOP

I am having issues with my main laptop so I am trying to install Thunderbird on my backup laptop. I set it up with the same settings as the main laptop, however, Thunderb… (read more)

I am having issues with my main laptop so I am trying to install Thunderbird on my backup laptop. I set it up with the same settings as the main laptop, however, Thunderbird will not connect to my Google Mail. It keeps asking for a new password. The main laptop accesses Thunderbird OK with these settings. I reinstalled Thunderbird to no help. What am I doing wrong?

Asked by George 1 day ago

Answered by Toad-Hall 1 day ago

  • Solved

Thunderbird E-mails

Hello. I want to make a complete back-up copy of all my Thunderbird contacts and E-mail addresses, so that when I buy a new computer I can effortlessly transfer everythin… (read more)

Hello. I want to make a complete back-up copy of all my Thunderbird contacts and E-mail addresses, so that when I buy a new computer I can effortlessly transfer everything over. I'd like to create a new folder and call it something like " Thunderbird Back-up " and save it to my Desktop - possibly later transfer the contents to an external hard drive. Can someone please explain ( in simple terms ) how I go about making a back-up copy of all my TB E-mail addresses, contacts, and telephone numbers ? I am using Windows 10. Many thanks.

Asked by Steamgo 1 month ago

Answered by Toad-Hall 1 month ago

  • Solved

PDF attachments being rejected

Outgoing emails with PDF attachments are being rejected by recipient's mail server, with suggestion that a virus or malware is present. This is a problem that has arisen … (read more)

Outgoing emails with PDF attachments are being rejected by recipient's mail server, with suggestion that a virus or malware is present. This is a problem that has arisen since Version 78.10 - for years have been sending PDF attachments without any problems.

No virus or malware found after full scan of this machine. Can send a PDF file as an attachment to an Outlook message from this machine without any issues, but attempting to do so with Thunderbird produces rejection message as attached.

I have accessed a different machine, also running v78.10.1, and this doesn't produce the error. Suggests a corruption in TB installation on this machine?

Can the profile be corrupted? If so, is there anything that can be done about it?

Asked by redgates 4 days ago

Answered by redgates 2 days ago

  • Solved
  • Locked

Deleting Messages

How do I disable the ANNOYING message box I get every time I want to send a message to the trash folder. Thunderbird keeps asking me if I want the message deleted to save… (read more)

How do I disable the ANNOYING message box I get every time I want to send a message to the trash folder. Thunderbird keeps asking me if I want the message deleted to save disk space. This just started in the past week. I want my deleted messages to go to the trash folder and I will manage that folder. I can't seem to find anything in settings that lets me disable this option.

Asked by miclev2333 5 months ago

Answered by christ1 4 months ago

  • Solved

Forum.Mozillazine.Org Admin email Catch 22

I wanted to post a question/request on the Thunderbird forum, so attempted to register. Site claims I've registered my email before (possible, but if so it's been a lon… (read more)

I wanted to post a question/request on the Thunderbird forum, so attempted to register. Site claims I've registered my email before (possible, but if so it's been a long time). So I attempt the password reset, but it requires the user name in addition to the email, which I have no record of. Bear in mind, I have usernames and passwords going back YEARS in Firefox, so either this one had to have been deleted, was never there, or goes back a LONG time. And I don't want to have to create and maintain a new email addy just for the purpose of joining this forum.

So then next step would be contacting the site admin to have him resolve this in one of a number of ways, but there is no admin email contact that I can find on the site. I tried posting a thread to ask for a contact email, since the FAQ implies posts may be possible without a login, but it won't let me. I'm pretty sure this whole scenario has been designed by Mordac the Preventer.

So does anyone here have an email for the Mozillazine forum admin?

Asked by SteveMyres 2 days ago

Answered by AgnesRM 1 day ago

  • Solved

Recover accidently deleted account

I just deleted my email account by accident. Is there a way to recover the account and the mesages? It is a POP account and messages have been deleted from the server … (read more)

I just deleted my email account by accident. Is there a way to recover the account and the mesages? It is a POP account and messages have been deleted from the server

Asked by janssenowens 1 day ago

Answered by janssenowens 1 day ago

  • Solved

Not reading messages at start up and losing all ope mail tags on shut down

Hi I'm a long time user of Firefox and have had virtually no problems over around 20 years. I particularly like the flexibility for backup and email file storage. I stor… (read more)

Hi I'm a long time user of Firefox and have had virtually no problems over around 20 years. I particularly like the flexibility for backup and email file storage.

I store my email files on an encrypted partition. I have been doing this for around 6 years and I have had no problems - until a couple of days ago.

My two problems are 1) Even though the "check for messages at startup" box is ticked it doesn't do this and 2)Any emails that are open at the time of shut down and no longer open on restarting

Both problems arrived at the same time. I increased the size of the encrypted partition mainly because there was no longer sufficient free space to allow the folders to be compacted. Around this time there was also an update.

I have tried uninstalling Thunderbird and reloading but alas no change

The partition identification letter is unchanged

The profile is still on the C drive. When I deleted it before uninstalling Thunderbird, Thunderbird wouldn't start ( I had expected it to create a new profile ). On replacing the profile from a backup, Thunderbird started up just fine but the problems still existed.

This is not a show stopping issue but with 6 email addresses to check and frequently leaving emails open under a tab as a reminder until the issue is dealt with, it is an inconvenience.

If anybody can suggest how I can resolve this irritation I would be very grateful.

Many thanks

Peter

Asked by PeterM 6 days ago

Answered by Toad-Hall 2 days ago

  • Solved

Incorrect name displaying in Filters and Search

I am unable to get Thunderbird to display the correct name for an email recipient in Filters and Search, and I cannot determine where the name is being pulled from. Here … (read more)

I am unable to get Thunderbird to display the correct name for an email recipient in Filters and Search, and I cannot determine where the name is being pulled from.

Here is the address book with the correct name: address book

Here is the Filter screen with the incorrect name: https://i.imgur.com/60xLiP0.png

Here is the Search function with the incorrect name: https://i.imgur.com/YvutE7E.png

I checked Thunderbird's Account Settings and Options and there isn't any instance of either the correct or incorrect name in there. I even checked the Google account and that name doesn't appear there either.

Help please?

Asked by dfgarcia1972 1 week ago

Answered by Matt 3 days ago

  • Solved

Export email's adress

Dear Madam, Dear Sir, I am trying to export all email adress from our profesionnal account. Is there a way I can download an .xls or .csv file with all emails ? Thanks in… (read more)

Dear Madam, Dear Sir,

I am trying to export all email adress from our profesionnal account. Is there a way I can download an .xls or .csv file with all emails ?

Thanks in advance for your answer, Best regards,

Barthelemy

Asked by barthelemy1 2 days ago

Answered by Toad-Hall 2 days ago

  • Solved

After update to 78.10.1 Thunderbird refuses to open at all on Windows 7 ultimate

Is there a work around so that I don't lose all my accounts and folders if I have to reinstall Thunderbird. The update was dated 6/5/21 but Thunderbird worked with no is… (read more)

Is there a work around so that I don't lose all my accounts and folders if I have to reinstall Thunderbird. The update was dated 6/5/21 but Thunderbird worked with no issues on the 7/5/21 but now clicking on the icon just produces a quick circle and nothing else.

Asked by pete.dickinson 5 days ago

Answered by Toad-Hall 2 days ago

  • Solved

Inline images

Attached images in received mails are displayed inline in normal but not in 'Thunderbird Conversations' (add-on) mode. Is there a solution to this issue?

Asked by Hopelander 3 days ago

Answered by Matt 3 days ago

  • Solved

an empty folder without sync refuses to be deleted

In the email on my computer, without synchronization, when I'm in the "localhost" account, I have a folder that does not have a standard name like folders created by defa… (read more)

In the email on my computer, without synchronization, when I'm in the "localhost" account, I have a folder that does not have a standard name like folders created by default in my Yahoo account do. In the Tbird localhost account, I deleted all of the contents of that folder. I want to delete the folder. (I already deleted it from my Yahoo account and I don't want to sync the accounts anyway.) It does not get deleted. The progress indicator keeps running for hours. Since the localhost account has only about 15,000 emails in all folders combined, it shouldn't take hours.

Tbird > the context menu > Delete command did nothing, whether my Yahoo account was open in my browser or not; I did not log into Yahoo via Tbird. Tbird > File menu > Delete Folder does nothing even if given hours with my computer asleep.

The context menu > Properties > Folder Properties > General information > Location points to my Yahoo account, but if I delete the entry and I click OK the entry comes back. If, in the same dialog, I try to edit the folder name and click OK, when I reopen the dialog it has reverted to the old folder name.

Tbird version 78.8.1 (64-bit). Fedora 34, kept evergreen. I apparently have no add-ons (Tools menu > Add-ons > Add-ons Manager > Extensions > Manage Your Extensions is empty).

What should I do?

Asked by Nick_Levinson 1 week ago

Answered by Nick_Levinson 4 days ago

  • Solved

Cannot send Emails and Attachment problems

I am on Beta Version 89.0b2 (32 bit) Recently when trying to send emails with addresses in both the To Line and the Bcc Line, when I hit the send button, all I get is a b… (read more)

I am on Beta Version 89.0b2 (32 bit)

Recently when trying to send emails with addresses in both the To Line and the Bcc Line, when I hit the send button, all I get is a blink of the draft email and nothing else. It does not get sent and I do not get any visible error. Also, when I try to save or send an email, I often get an error message that it cannot attach the attachment, for me to check and ensure I have access to the file. Thank You!

Asked by Bears1031 1 week ago

Answered by 网络安防 4 days ago

  • Solved

Tagging a mail as Junk

If I tag a mail as "Junk" by using the junk icon & then delete the mail, does this train the filter system to block these mails? Also if I move mails to Junk folder … (read more)

If I tag a mail as "Junk" by using the junk icon & then delete the mail, does this train the filter system to block these mails? Also if I move mails to Junk folder & then delete does this also train the filters to block in future?

Asked by johnoo 1 week ago

Answered by christ1 4 days ago

  • Solved

Emails will not forward?

Using Beta 89.0 beta 3. Can not forward emails. Hit send, an error message flashes on the screen and goes away, unable to read it. Tried everything I can think of, del… (read more)

Using Beta 89.0 beta 3. Can not forward emails. Hit send, an error message flashes on the screen and goes away, unable to read it. Tried everything I can think of, deleted attachments, edited message, even copied and pasted email contents into new email, it will still not forward? Please help. Thank you Emory

Asked by ejkkjh 6 days ago

Answered by sfhowes 6 days ago

  • Solved

Can't Send Email After Automatic Thunderbird Update To Version 88.0b2 (32-bit)

According to the update history found in Thunderbird version 88.0b2 (32-bit), I received an automatic program update on March 26, 2021. Immediately after the update, I co… (read more)

According to the update history found in Thunderbird version 88.0b2 (32-bit), I received an automatic program update on March 26, 2021. Immediately after the update, I could no longer send emails. I can RECEIVE emails, but nothing will SEND. Messages just sit there with the green "sending" bar. I have let it sit there for two hours at a time to see what happens, and the message goes nowhere. Yesterday, I spent an hour with a very savvy tech support person from EarthLink to make sure the problem was not with the EarthLink server. He took remote control of my computer and looked through all of the Thunderbird SMTP settings (which I had already checked and rechecked multiple times), and he also checked everything on the server end. I am able to send messages perfectly through EarthLink's Webmail portal, and he verified that my email address is not being blocked by EarthLink. The conclusion is that the problem is with Thunderbird, not EarthLink's server, especially since it happened after a Thunderbird update.

I shut off both my antivirus software (Avira version 1.1.46.16549) and my firewall (standard with Windows 10 Home), but it did not resolve the problem. At some point while I was trying different things, the SMTP password disappeared from my "saved logins," and I can't find a way to put it back. (I've attached several screenshots of the settings.)

I also tried to remove the remaining password for the POP setting in order to prompt Thunderbird to request a password after restarting. I entered my password upon request, but it did not resolve the problem. I'm out of ideas as to how to fix this. I have important business and personal emails to reply to, and I've lost a week trying to figure out this conundrum. Thank you in advance for any and all suggestions on next steps.

The following is information from the "Troubleshooting" section in Thunderbird:


 Application Basics
   Name: Thunderbird
   Version: 88.0b2
   Build ID: 20210330220818
   Distribution ID:
   Update Channel: beta
   User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:88.0) Gecko/20100101 Thunderbird/88.0
   OS: Windows_NT 10.0 19041
   Launcher Process: Disabled forcibly
   Multiprocess Windows: 0/0
   Fission Windows: 0/0
             Disabled by default
   Remote Processes: 3
   Enterprise Policies: Inactive
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false
 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) pop.earthlink.net:110, 2, 4
     OUTGOING: , smtpauth.earthlink.net:587, 2, 4, true
   account2:
     INCOMING: account2, , (none) Local Folders, 0, 3
 Crash Reports for the Last 3 Days
 Remote Processes
   Type: Count
     Web Content: 1 / 8
     Extension: 1
     GPU: 1
 Add-ons
     Name
     Type
     Version
     Enabled
     ID
       Amazon.com
       extension
       1.1
       true
       amazondotcom@search.mozilla.org
       Bing
       extension
       1.0
       true
       bing@search.mozilla.org
       DuckDuckGo
       extension
       1.0
       true
       ddg@search.mozilla.org
       Google
       extension
       1.0
       true
       google@search.mozilla.org
       Wikipedia (en)
       extension
       1.0
       true
       wikipedia@search.mozilla.org
 Security Software
   Type: Name
     Antivirus: Avira Antivirus
     Antispyware:
     Firewall: Windows Firewall
 Graphics
     Features
     Compositing: WebRender
     Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled
     WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000ff7a)

EGL_VERSION: 1.5 (ANGLE 2.1.14225 git hash: 3778168311ca) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control IsWebglOutOfProcessEnabled: 1

     WebGL 1 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 630 Direct3D11 vs_5_0 ps_5_0)
     WebGL 1 Driver Version: OpenGL ES 2.0.0 (ANGLE 2.1.14225 git hash: 3778168311ca)
     WebGL 1 Driver Extensions: GL_ANGLE_base_vertex_base_instance GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_no_error GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_WEBGL_video_texture
     WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
     WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000ff7a)

EGL_VERSION: 1.5 (ANGLE 2.1.14225 git hash: 3778168311ca) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control IsWebglOutOfProcessEnabled: 1

     WebGL 2 Driver Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 630 Direct3D11 vs_5_0 ps_5_0)
     WebGL 2 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.14225 git hash: 3778168311ca)
     WebGL 2 Driver Extensions: GL_ANGLE_base_vertex_base_instance GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_buffers_indexed GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_no_error GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_buffers_indexed GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_OVR_multiview GL_OVR_multiview2 GL_WEBGL_video_texture
     WebGL 2 Extensions: EXT_color_buffer_float EXT_float_blend EXT_texture_compression_bptc EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_texture_float_linear OVR_multiview2 WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
     Direct2D: true
     Target Frame Rate: 60
     DirectWrite: true (10.0.19041.804)
     GPU #1
     Active: Yes
     Description: Intel(R) HD Graphics 630
     Vendor ID: 0x8086
     Device ID: 0x5912
     Driver Version: 26.20.100.7925
     Driver Date: 2-19-2020
     Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
     Subsys ID: 00000000
     RAM: 0
     GPU #2
     Active: No
     RAM: 0
     Diagnostics
     AzureCanvasBackend: direct2d 1.1
     AzureCanvasBackend (UI Process): skia
     AzureContentBackend: skia
     AzureContentBackend (UI Process): skia
     AzureFallbackCanvasBackend (UI Process): none
     CMSOutputProfile: AAADfUxpbm8CIAAAbW50clJHQiBYWVogB9kADAASAAoAMQAPYWNzcE1TRlQAAAAASFAAADIzVTQAAAAAAAAAAAAAAAAAAPbWAAEAAAAA0y1IUCAgAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAMZGVzYwAAARQAAACbZG1kZAAAAbAAAABuZG1uZAAAAiAAAACkclhZWgAAAsQAAAAUZ1hZWgAAAtgAAAAUYlhZWgAAAuwAAAAUYmtwdAAAAwAAAAAUd3RwdAAAAxQAAAAUclRSQwAAAygAAAAOZ1RSQwAAAygAAAAOYlRSQwAAAygAAAAOY3BydAAAAzgAAABFZGVzYwAAAAAAAAAVSFAgUzIwMzEgTENEIE1vbml0b3IAAAAAAAAAABb+/wBIAFAAIABTADIAMAAzADEAIABMAEMARAAgAE0AbwBuAGkAdABvAHIAAAAAFUhQIFMyMDMxIExDRCBNb25pdG9yAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAZGVzYwAAAAAAAAAGUzIwMzEAAAAAAAAAAAf+/wBTADIAMAAzADEAAAAABlMyMDMxAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAGRlc2MAAAAAAAAAGEhld2xldHQtUGFja2FyZCBDb21wYW55AAAAAAAAAAAZ/v8ASABlAHcAbABlAHQAdAAtAFAAYQBjAGsAYQByAGQAIABDAG8AbQBwAGEAbgB5AAAAABhIZXdsZXR0LVBhY2thcmQgQ29tcGFueQAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAWFlaIAAAAAAAAG+gAAA49QAAA5BYWVogAAAAAAAAYpcAALeHAAAY2VhZWiAAAAAAAAAknwAAD4QAALbDWFlaIAAAAAAAAAAAAAAAAAAAAABYWVogAAAAAAAA81EAAQAAAAEWzGN1cnYAAAAAAAAAAQIzAAB0ZXh0AAAAAENvcHlyaWdodCAoYykgMjAwOSBIZXdsZXR0LVBhY2thcmQgRGV2ZWxvcG1lbnQgQ29tcGFueSwgTExQLgA=
     Display0: 1600x900@60Hz : Intel(R) HD Graphics 630
     DisplayCount: 1
     HardwareStretching: both=0 window-only=0 full-screen-only=0 none=1 error=0
     GPUProcessPid: 2740
     ClearType Parameters: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
     Decision Log
     OMTP: disabled by default: Disabled by default
     WEBGPU: disabled by default: Disabled by defaultblocked by runtime: WebGPU can only be enabled in nightly
   Crash Guard Disabled Features
   Workarounds
   Failure Log
 Media
     Audio Backend: wasapi
     Max Channels: 2
     Preferred Sample Rate: 48000
     Roundtrip latency (standard deviation): NaNms (NaN)
     Output Devices
       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency
       Speakers (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0867&SUBSYS_103C82F2&REV_1000\4&3b55a285&0&0001
       Enabled
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       144 - 480
       Speakers (Andrea PureAudio USB-SA Headset)
       USB\VID_08A8&PID_0017&MI_00\6&49d6f3c&0&0000
       Enabled
       All
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       144 - 480
     Input Devices
       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency
       Microphone (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0867&SUBSYS_103C82F2&REV_1000\4&3b55a285&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
       Microphone (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0867&SUBSYS_103C82F2&REV_1000\4&3b55a285&0&0001
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       0 - 0
       Center (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0867&SUBSYS_103C82F2&REV_1000\4&3b55a285&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
       Front (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0867&SUBSYS_103C82F2&REV_1000\4&3b55a285&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
       Line In (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0867&SUBSYS_103C82F2&REV_1000\4&3b55a285&0&0001
       Unplugged
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
       Side (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0867&SUBSYS_103C82F2&REV_1000\4&3b55a285&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
       Subwoofer (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0867&SUBSYS_103C82F2&REV_1000\4&3b55a285&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
       Line In (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0867&SUBSYS_103C82F2&REV_1000\4&3b55a285&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
       Microphone (Andrea PureAudio USB-SA Headset)
       USB\VID_08A8&PID_0017&MI_00\6&49d6f3c&0&0000
       Enabled
       All
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       144 - 480
       Stereo Mix (Realtek High Definition Audio)
       HDAUDIO\FUNC_01&VEN_10EC&DEV_0867&SUBSYS_103C82F2&REV_1000\4&3b55a285&0&0001
       Disabled
       None
       default: F32LE, support: S16LE F32LE
       0
       default: 0, support: 0 - 0
       0 - 0
     Media Capabilities
     Enumerate database
 Environment Variables
   MOZ_CRASHREPORTER_DATA_DIRECTORY: C:\Users\jewel\AppData\Roaming\Thunderbird\Crash Reports
   MOZ_CRASHREPORTER_EVENTS_DIRECTORY: C:\Users\jewel\AppData\Roaming\Thunderbird\Profiles\ocibcyo6.default\crashes\events
   MOZ_CRASHREPORTER_PING_DIRECTORY: C:\Users\jewel\AppData\Roaming\Thunderbird\Pending Pings
   MOZ_CRASHREPORTER_RESTART_ARG_0: C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe
   MOZ_CRASHREPORTER_STRINGS_OVERRIDE: C:\Program Files (x86)\Mozilla Thunderbird\crashreporter-override.ini
 Important Modified Preferences
   accessibility.lastLoadDate: 1510439058
   browser.cache.disk.amount_written: 1109063
   browser.cache.disk.capacity: 1048576
   browser.cache.disk.filesystem_reported: 1
   browser.cache.disk.telemetry_report_ID: 4
   browser.search.region: US
   extensions.lastAppVersion: 88.0
   font.internaluseonly.changed: true
   font.name.monospace.el: Consolas
   font.name.monospace.x-cyrillic: Consolas
   font.name.monospace.x-unicode: Consolas
   font.name.monospace.x-western: Consolas
   font.name.sans-serif.el: Calibri
   font.name.sans-serif.x-cyrillic: Calibri
   font.name.sans-serif.x-unicode: Calibri
   font.name.sans-serif.x-western: Calibri
   font.name.serif.el: Cambria
   font.name.serif.x-cyrillic: Cambria
   font.name.serif.x-unicode: Cambria
   font.name.serif.x-western: Cambria
   font.size.fixed.el: 14
   font.size.fixed.x-cyrillic: 14
   font.size.fixed.x-unicode: 14
   font.size.fixed.x-western: 14
   font.size.variable.el: 17
   font.size.variable.x-cyrillic: 17
   font.size.variable.x-unicode: 17
   font.size.variable.x-western: 17
   gfx.crash-guard.d3d11layers.appVersion: 85.0
   gfx.crash-guard.d3d11layers.deviceID: 0x5912
   gfx.crash-guard.d3d11layers.driverVersion: 26.20.100.7925
   gfx.crash-guard.d3d11layers.feature-d2d: true
   gfx.crash-guard.d3d11layers.feature-d3d11: true
   gfx.crash-guard.d3d11video.appVersion: 78.0
   gfx.crash-guard.d3d11video.deviceID: 0x5912
   gfx.crash-guard.d3d11video.driverVersion: 26.20.100.7925
   gfx.crash-guard.status.d3d11layers: 2
   gfx.crash-guard.status.d3d11video: 2
   gfx.crash-guard.status.wmfvpxvideo: 2
   gfx.crash-guard.wmfvpxvideo.appVersion: 88.0
   gfx.crash-guard.wmfvpxvideo.deviceID: 0x5912
   gfx.crash-guard.wmfvpxvideo.driverVersion: 26.20.100.7925
   idle.lastDailyNotification: 1617398605
   layers.mlgpu.sanity-test-failed: false
   media.gmp.storage.version.observed: 1
   media.hardware-video-decoding.failed: false
   network.cookie.prefsMigrated: true
   network.predictor.cleaned-up: true
   network.trr.blocklist_cleanup_done: true
   places.database.lastMaintenance: 1617305351
   places.history.expiration.transient_current_max_pages: 112348
   plugin.flash.arch: x86-msvc
   plugin.flash.blockliststate: 0
   plugin.flash.desc: Shockwave Flash 32.0 r0
   plugin.flash.lastmod_hi: 374
   plugin.flash.lastmod_lo: 1224864929
   plugin.flash.path: C:\WINDOWS\SysWOW64\Macromed\Flash\NPSWF32_32_0_0_465.dll
   plugin.flash.version: 32.0.0.465
   privacy.purge_trackers.date_in_cookie_database: 0
   security.remote_settings.crlite_filters.checked: 1617390878
   security.remote_settings.intermediates.checked: 1617390878
   security.sandbox.content.tempDirSuffix: {9dbdf96e-bd3a-4ebb-b903-b8d12a9b6836}
   security.sandbox.plugin.tempDirSuffix: {f2a536d6-025b-4a50-bd6f-0557d3748ed7}
   signon.importedFromSqlite: true
   signon.usage.hasEntry: true
   storage.vacuum.last.index: 0
   storage.vacuum.last.places.sqlite: 1617398606
   ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.
 Important Locked Preferences
 fission.autostart.session: false
 Places Database
 Accessibility
   Activated: true
   Prevent Accessibility: 0
   Accessible Handler Used: true
   Accessibility Instantiator: UIAUTOMATION|
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.30
     4.30
     NSS
     3.63
     3.63
     NSSSMIME
     3.63
     3.63
     NSSSSL
     3.63
     3.63
     NSSUTIL
     3.63
     3.63
 Sandbox
   Content Process Sandbox Level: 0
   Effective Content Process Sandbox Level: 1
 Startup Cache
   Disk Cache Path: C:\Users\jewel\AppData\Local\Thunderbird\Profiles\ocibcyo6.default\startupCache\startupCache.4.little
   Ignore Disk Cache: false
   Found Disk Cache on Init: true
   Wrote to Disk Cache: false
 Internationalization & Localization
     Application Settings
     Requested Locales: ["en-US"]
     Available Locales: ["en-US"]
     App Locales: ["en-US"]
     Regional Preferences: ["en-US"]
     Default Locale: "en-US"
     Operating System
     System Locales: ["en-US"]
     Regional Preferences: ["en-US"]
 Printing
 Modified print settings
   print_printer: Canon MX490 series Printer
   print.printer_Canon_MX490_series_Printer.print_bgcolor: false
   print.printer_Canon_MX490_series_Printer.print_bgimages: false
   print.printer_Canon_MX490_series_Printer.print_duplex: 0
   print.printer_Canon_MX490_series_Printer.print_edge_bottom: 0
   print.printer_Canon_MX490_series_Printer.print_edge_left: 0
   print.printer_Canon_MX490_series_Printer.print_edge_right: 0
   print.printer_Canon_MX490_series_Printer.print_edge_top: 0
   print.printer_Canon_MX490_series_Printer.print_evenpages: true
   print.printer_Canon_MX490_series_Printer.print_footercenter:
   print.printer_Canon_MX490_series_Printer.print_footerleft: &PT
   print.printer_Canon_MX490_series_Printer.print_footerright: &D
   print.printer_Canon_MX490_series_Printer.print_headercenter:
   print.printer_Canon_MX490_series_Printer.print_headerleft: &T
   print.printer_Canon_MX490_series_Printer.print_headerright: &U
   print.printer_Canon_MX490_series_Printer.print_in_color: true
   print.printer_Canon_MX490_series_Printer.print_margin_bottom: 0.5
   print.printer_Canon_MX490_series_Printer.print_margin_left: 0.5
   print.printer_Canon_MX490_series_Printer.print_margin_right: 0.5
   print.printer_Canon_MX490_series_Printer.print_margin_top: 0.5
   print.printer_Canon_MX490_series_Printer.print_oddpages: true
   print.printer_Canon_MX490_series_Printer.print_orientation: 0
   print.printer_Canon_MX490_series_Printer.print_page_delay: 50
   print.printer_Canon_MX490_series_Printer.print_paper_data: 1
   print.printer_Canon_MX490_series_Printer.print_paper_height: -1.00
   print.printer_Canon_MX490_series_Printer.print_paper_name:
   print.printer_Canon_MX490_series_Printer.print_paper_size_unit: 0
   print.printer_Canon_MX490_series_Printer.print_paper_width: -1.00
   print.printer_Canon_MX490_series_Printer.print_resolution: 600
   print.printer_Canon_MX490_series_Printer.print_reversed: false
   print.printer_Canon_MX490_series_Printer.print_scaling: 1.00
   print.printer_Canon_MX490_series_Printer.print_shrink_to_fit: true
   print.printer_Canon_MX490_series_Printer.print_to_file: false
   print.printer_Canon_MX490_series_Printer.print_unwriteable_margin_bottom: 20
   print.printer_Canon_MX490_series_Printer.print_unwriteable_margin_left: 25
   print.printer_Canon_MX490_series_Printer.print_unwriteable_margin_right: 25
   print.printer_Canon_MX490_series_Printer.print_unwriteable_margin_top: 12

Asked by jewels2682 1 month ago

Answered by sfhowes 1 month ago

  • Solved

goog credentials pop up

When I opened Tbird I got a google pop up asking for credentials. My email is in the field, when I submit it returns an empty field. When I use the recovery options (emai… (read more)

When I opened Tbird I got a google pop up asking for credentials. My email is in the field, when I submit it returns an empty field. When I use the recovery options (email & phone) I get a help window telling me to turn off cookies. I can log into google online no problem. The odd thing about the popup is the url at the top, there is no clicking on it, like it is an image and not an operable tab.

I appreciate any help, thank you!

Asked by am21 1 week ago

Answered by sfhowes 1 week ago