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Thunderbird Spam folder's messages disappear out nowhere

Hello, a couple of days ago I checked Thunderbird, I sent an email and go away from the computer a couple of hours. Before I left I had the spam folder with emails, when … (read more)

Hello, a couple of days ago I checked Thunderbird, I sent an email and go away from the computer a couple of hours. Before I left I had the spam folder with emails, when I returned were all gone. The sent emails and incoming mails works and are all there. I can't understand what happened. I didn't receive any spam in a couple of days, and that's kinda strange. I don't want to get important mails in the spam folder and then can't see them. Thank you for understanding and I hope someone has an explanation for that. Eros

Asked by erosmaule 2 days ago

Last reply by Toad-Hall 17 hours ago

Accidently moved folder into another folder.

I was moving read messages from Inbox, into other Specific folders. Either my fingers, or my mouse "hiccuped" and message ended up in Another folder. Used the Undo functi… (read more)

I was moving read messages from Inbox, into other Specific folders. Either my fingers, or my mouse "hiccuped" and message ended up in Another folder. Used the Undo function to put the message back, but then noticed a message Folder (was same level as Inbox) had been Moved into another Folder. NO More Undo left. The folder name started with an S, so I was Way down on my Folder list. NO WAY to move THAT folder Back Up a Level, to where it had been. Had to DRAG it All the Way UP the List of Folders to the Main Origin folder for that E-mail address. Since my Folder list, under that Address is LONG, I had to Temp drop it into a a few Other Folders, on the way UP. ALSO, On the Way Up, I had Dragged Another folder into Another folder. Had to Drag THAT one ALL THE WAY UP.

VERY Short Sample following: If "Work" got moved to Aunt Zelda.... NO UNDO. Would have to Drag and Drop Work up to "Gmail e-mail Someone@gmail.com" to get it back into Alphabetical Folder order (Inbox, Deleted, etc stay up top).

Gmail e-mail Someone@gmail.com Inbox Deleted Spam Junk Adam Beatrice Insurance John Religious >Relatives

    Aunt Sofie
    Aunt Zelda
    Uncle Brad
    Uncle Sam

Shop offers Work


                  • Is there a way to add a "Move Current Folder Up a Level" ????? Or is this option somewhere, there, already?

Asked by Mark R 2 days ago

Last reply by Toad-Hall 1 day ago

Cannot delete Messages

Even after following the help instructions I cannot delete messages. Even after a complete reinstallation of Thunderbird I cannot delete messages. I can move them to othe… (read more)

Even after following the help instructions I cannot delete messages. Even after a complete reinstallation of Thunderbird I cannot delete messages. I can move them to other folders, but not to the Trash folder. I deleted Trash and trash.msf in my profile folder and created an new folder Trash. After restarting Thunderbird and looking at the profile folder there was automatically created a trash.msf. But - I cannot delete messages as before. Meanwhile there are a lot of messages I want to delete. What can be done? I would prefer to use thunderbird further instead of changing teh mail service if that problem can be resolved.

Asked by hartmuth1 1 day ago

Last reply by День сумо 1 day ago

Thunderbird 78.10.1

Thunderbird 78.10.1 opens as a new install. I can't access any of my accounts or emails. It was working fine yesterday but on startup today it offers to create new accou… (read more)

Thunderbird 78.10.1 opens as a new install. I can't access any of my accounts or emails. It was working fine yesterday but on startup today it offers to create new accounts and there are no emails accessible. How do I recover everything? TIA

Asked by littleblackducks 2 days ago

Last reply by ebilot 1 day ago

Local Folders account has no identity, but keeps asking for password

My issue is very similar to this one: https://support.mozilla.org/en-US/questions/1270007 - expect the fix didn't work for me. There is an old, unneeded account (named "B… (read more)

My issue is very similar to this one: https://support.mozilla.org/en-US/questions/1270007 - expect the fix didn't work for me. There is an old, unneeded account (named "Beratung") in my profile, that I'd like to delete. Following the above mentioned thread, it would appear that this is the local folders account that was renamed to its current name. Thunderbird keeps asking for the password for this account at each startup, and renaming it to local folders hasn't changed that. I'd like to just delete this auccount and for TB not to check that e-mail address anymore - but since it's local folders, afaik that can't be deleted, or at least it shouldn't. I've also seen advice to just delete the entire profile folder, but I'm managing multiple IMAP accounts in that one profile, and I want to keep all the others. Any advice how I can make the local folders behave as they were never in use?

Asked by fbf-it-admin 2 days ago

Last reply by Toad-Hall 1 day ago

My provider's SMTP server only works 1 out of 10 times. It'd be great to have an auto-retry on failure.

My provider's SMTP configuration or server is terrible. I have tried every support avenue to get them to fix it, it's not happening. For the time being, I cannot switch t… (read more)

My provider's SMTP configuration or server is terrible. I have tried every support avenue to get them to fix it, it's not happening. For the time being, I cannot switch to another provider. A setting in Thunderbird to retry sending when the SMTP connection fails/times out would be wonderful. Thanks for your time.

Asked by Lutz 1 day ago

Last reply by sfhowes 1 day ago

  • Solved

Thunderbird E-mails

Hello. I want to make a complete back-up copy of all my Thunderbird contacts and E-mail addresses, so that when I buy a new computer I can effortlessly transfer everythin… (read more)

Hello. I want to make a complete back-up copy of all my Thunderbird contacts and E-mail addresses, so that when I buy a new computer I can effortlessly transfer everything over. I'd like to create a new folder and call it something like " Thunderbird Back-up " and save it to my Desktop - possibly later transfer the contents to an external hard drive. Can someone please explain ( in simple terms ) how I go about making a back-up copy of all my TB E-mail addresses, contacts, and telephone numbers ? I am using Windows 10. Many thanks.

Asked by Steamgo 1 month ago

Answered by Toad-Hall 1 month ago

  • Solved

Unable to download or send any messages - more than one account

Two days back Thunderbird became unable to download or send messages. I have verified that the server settings are correct, and they have not changed. I have also been un… (read more)

Two days back Thunderbird became unable to download or send messages. I have verified that the server settings are correct, and they have not changed. I have also been unable to add to my Gmail, as it cannot connect to the server.

I think it must be either a corruption somewhere in the Thunderbird settings or possibly a firewall problem.

Is it possible to delete and restore the profile settings or try to find out where the problem might originate?

I would be very grateful for any help or suggestions anyone might have.

Asked by KSG 4 days ago

Answered by Toad-Hall 4 days ago

Thunderbird - Duplicate messages

Hi, A few months ago, I started to get duplicate message to my account. I was putting up with it, but now it's taking up too much space, memory etc. There are several add… (read more)

Hi, A few months ago, I started to get duplicate message to my account. I was putting up with it, but now it's taking up too much space, memory etc. There are several addresses in our list, and they are all effected. I remember other people with this problem a couple of years ago. How do I stop these duplicate messages please ? all the best to you all

Asked by TheOldMan 1 day ago

adding contacts

I cannot copy or manually add a new contact to a mailing list which is a sub folder in the "collected addresses" folder. I can add new contacts to other address book fol… (read more)

I cannot copy or manually add a new contact to a mailing list which is a sub folder in the "collected addresses" folder. I can add new contacts to other address book folders. This is the first time I have had this problem and nothing I have tried seems to work.

Asked by vernsfolly 2 days ago

Recovering passwords through profile folders/files?

Hi so I have a weird issue of changing my password for my email login via Thunderbird which caused to have access to my email lost. I was on firefox browser changing the … (read more)

Hi so I have a weird issue of changing my password for my email login via Thunderbird which caused to have access to my email lost. I was on firefox browser changing the password of my email through the provider's site. And for some reason I also thought it was a good idea to do the same on Thunderbird but do both options at the same time. I may have typed in an incorrect password on either one or some glitch happened but it was ages ago and now I use protonmail but I want to recover my old account back. I also contacted my service provider and said that they cannot recover my password due to their policy which is meant to be serious on privacy. I was looking at my thunderbird profile files and found a logs JSON file and two key DB files. The JSON contains my login information but it is decrypted and for the two I assume they are passwords and I have changed the password twice or made an imap. Is it possible to actually recover any passwords within any of the profile folders/files?

Asked by 15128989 3 days ago

Last reply by christ1 2 days ago

Importing a file of contacts

I am trying to import a CSV file of email addresses. I have three columns: First Name, Last Name and Email address. In total I have 361 rows of which Row 1 is the headers… (read more)

I am trying to import a CSV file of email addresses. I have three columns: First Name, Last Name and Email address. In total I have 361 rows of which Row 1 is the headers just mentioned. When I import the file, it only imports a random selection. I cannot work out why it imports some of the data and not the rest of it. Is there a limit to the amount of data that can be imported into an address book at one go?

Asked by andrew.henderson 3 days ago

Last reply by christ1 2 days ago

blank emails

Thunderbird froze. I rebooted my PC. I restarted Thunderbird. It opened. But......now older INBOX emails received before the crash are empty. They open but no content. Ne… (read more)

Thunderbird froze. I rebooted my PC. I restarted Thunderbird. It opened. But......now older INBOX emails received before the crash are empty. They open but no content. New emails are fine. Emails in all other folders are fine. What can I do to restore the content of those emails without losing them? Thank you for your help!

Asked by hlehrer 3 days ago

Last reply by christ1 2 days ago

Emails disappeared after "Repair Folder" selected on In box

Updated to 88.0.1 and many of my older emails now had blank content. Read online that probably needed to go to properties for the In box and select "Repair Folder". I d… (read more)

Updated to 88.0.1 and many of my older emails now had blank content. Read online that probably needed to go to properties for the In box and select "Repair Folder". I did and now I have lost all emails in my In box older than May 2, 2021. Please help.

Asked by tgrant1363 3 days ago

Last reply by christ1 2 days ago

how to set up out-of-office reply

We are moving and I will not be able to access my computer for 2 weeks. I need to know how to set up "Out-of-office" reply. Any help will be appreciated. … (read more)

We are moving and I will not be able to access my computer for 2 weeks. I need to know how to set up "Out-of-office" reply. Any help will be appreciated.

Asked by jan.erin.rex 3 days ago

Last reply by christ1 3 days ago

Thunderbird quit working

I've used Thunderbird for 25 years and have been happy with it. A few weeks ago it quit working on my iPhone and my iPad. On 5/8 it quit working on my computer. It does n… (read more)

I've used Thunderbird for 25 years and have been happy with it. A few weeks ago it quit working on my iPhone and my iPad. On 5/8 it quit working on my computer. It does not take any of the passwords I've used in the past.It tells me that "Login to server imap.earthlink.net with username djphoto@vol.com failed. I've downloaded it twice, but the problem persists.

I can still get emails to djphoto@vol.com through earthlink, but I hate using it. Thunderbird's interface is far superior to any other program I've used.

Thanks for any help you can give. Dave Jenkins

Asked by DaveJenkins 3 days ago

Last reply by christ1 3 days ago