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SMTP error message sending outgoing emails from my Thunderbird app on my laptop (using a Frontier domain email). No problem w/incoming emails.

Error message: "Sending of the message failed. The Outgoing server (SMTP) smtp.frontier.com does not support the selected authentication method. Please change the 'Auth… (read more)

Error message: "Sending of the message failed. The Outgoing server (SMTP) smtp.frontier.com does not support the selected authentication method. Please change the 'Authentication method' in 'Account Settings | Outgoing Server (SMTP)'." Can you help? Was on the phone with Frontier for an hour - they say incoming settings are correct (no problem receiving emails), as well as outgoing. We tested sending an outgoing message from their webmail server, which was successful. Thanks, dbleagle

Asked by dbleagle 2 days ago

Last reply by Matt 2 days ago

Constant issue with downloading xx,xxx files of xx,xxx

Struggling with TB constantly "downloading" x 10s of thousands of 10s of thousands of emails (all of which are downloaded), and the programme grinding to a halt. Have set… (read more)

Struggling with TB constantly "downloading" x 10s of thousands of 10s of thousands of emails (all of which are downloaded), and the programme grinding to a halt. Have set the inboxes to a retention policy of 2500 total. So shouldn't even be trying to DL more than that. Seems to mainly manifest when I compose an email (exactly the time that the sluggishness is a problem). Have done the usual compacting/deleting * files.

This is getting to be a real issue now. I wonder if there's any paid support channels that can deal with this?

Asked by ensta 3 weeks ago

Last reply by Matt 2 days ago

Thunderbirds

Wish to add extra email address - Errors - Unable to log in at server. Probably wrong config, username or password. Click on IMAP Did not work Click on POP3 Did not work … (read more)

Wish to add extra email address - Errors - Unable to log in at server. Probably wrong config, username or password. Click on IMAP Did not work Click on POP3 Did not work

Double checked - Name, email address and password by coping them and then pasting them in the boxes. I have one email working from the same supplier. incoming Host outlook.office365.com POP3 Port 995 outgoing Host smtp.office365.com Port 587 IMAP Port 993

Asked by Rich_42 2 weeks ago

Last reply by Stans 2 weeks ago

Cannot hold font, font-size, line spacing etc,

I am using TB under Ubuntu 22.04 ONLY because Gnome Evolution is requiring OAuth2 for IMAPX accounts that don't provide such authorization. TB and Outlook 365 (under Win… (read more)

I am using TB under Ubuntu 22.04 ONLY because Gnome Evolution is requiring OAuth2 for IMAPX accounts that don't provide such authorization. TB and Outlook 365 (under Win 10) don't have that problem.

TB has a major, major problem in that it will not keep constant font, font-size, and line-spacing when I write or reply to emails. Why can't TB hold an exact font size (e.g., Arial 11). and line spacing (single) when I compose or reply to emails. I have seven (7) email accounts and I should not have to worry about having to set properties for each.

Asked by jhlauterbach 2 weeks ago

Last reply by Stans 2 weeks ago

Thunderbird - all accounts and emails suddenly disappeared

Opened Thunderbird yesterday afternoon - all as normal no problems, nothing wrong. Opened Thunderbird last night - all accounts and emails disappeared TB asking for "new … (read more)

Opened Thunderbird yesterday afternoon - all as normal no problems, nothing wrong. Opened Thunderbird last night - all accounts and emails disappeared TB asking for "new account setup" Tried to resolve by renaming the default profile to my profile Every time I set the new profile to "default" and restart TB reverts to the original default?

Asked by Brian Craven 1 month ago

Last reply by sfoxorder 2 weeks ago

Can't import PGP secret key for one account.

Hello, My PGP key for one of my accounts stopped working while I was trying to draft a message. At first, the message said that my PGP key couldn't be located and thus … (read more)

Hello, My PGP key for one of my accounts stopped working while I was trying to draft a message. At first, the message said that my PGP key couldn't be located and thus my draft could not be saved (I believe I have all my drafts mandated to save as encrypted). I decided to delete the key from Thunderbird and try re-importing it. At first, it said the key had been imported successfully. However, when trying to select the key from my account page, nothing comes up. It's just blank. I quit Thunderbird several times and re-opened, only to get the same result. Now, after my most recent app restart, Thunderbird simply won't import my PGP key at all. Other accounts still have their PGP keys active, but not this one. I'm at a loss. Is anyone else experiencing this issue? Is this a new bug? I'm running the latest version of Thunderbird (91.8.0 (64-bit)) on macos. I've attached images. Please help! Thanks!!

Asked by Dav 1 month ago

Last reply by Display name. день сумо 2 weeks ago

Label syncing between thunderbird installations on different devices

Hello I've noticed if I have the same label setup on 2 pc's and I label a couple of mails on 1 pc, it doesn't sync with the other one and vice versa. Is there a way to ma… (read more)

Hello

I've noticed if I have the same label setup on 2 pc's and I label a couple of mails on 1 pc, it doesn't sync with the other one and vice versa. Is there a way to make them sync? Rather annoying.

Asked by jc09917 3 weeks ago

Last reply by sfhowes 3 weeks ago

How to disable an emal account

I have 8 email accounts configured in TB of which 3 are Gmail accounts. I do not want to delete the account setups from TB just want to stop them from being active. Can I… (read more)

I have 8 email accounts configured in TB of which 3 are Gmail accounts. I do not want to delete the account setups from TB just want to stop them from being active. Can I just somehow suspend them from exchanging mail as I like using the web interface for Gmail.

Thanks

Asked by fulton1 1 month ago

Last reply by Eric hill 1 month ago

cant send emails

hi i have setup my email account and can receive emails but cant send emails, i have set thunderbird to the settings of my provider but it still doesnt work, i have suppl… (read more)

hi i have setup my email account and can receive emails but cant send emails, i have set thunderbird to the settings of my provider but it still doesnt work, i have supplied 2 screen shots of the settings in thunderbird and the tpg settings so it may help you out. i have tried different password settings but nothing is working

Asked by philipdk 2 months ago

Last reply by myspurs 1 month ago

What is maximum number of BCC recipients for one email

Previously had no issue with large number of bcc recipients. Now am having problem if sending more than nine bcc recipients. Displays an error message for an email messag… (read more)

Previously had no issue with large number of bcc recipients. Now am having problem if sending more than nine bcc recipients. Displays an error message for an email message on file, even though it is a correct email address.

Asked by dolphinblue 3 months ago

Last reply by Toad-Hall 1 month ago

set reply button default to "reply all" instead of "reply list"

I'm often accidentally replying to some random-seeming sub-list and missing cc'd individuals on department-wide messages, clicking "reply list" when what I want is "reply… (read more)

I'm often accidentally replying to some random-seeming sub-list and missing cc'd individuals on department-wide messages, clicking "reply list" when what I want is "reply all". Is there a way to change the default option (i.e. set to "reply all" instead of "reply list"?) Looks like this question was asked recently: https://support.mozilla.org/en-US/questions/1347649#question-reply

I'm using TB 99.0b2 on an intel Mac running macOS 12.3.1

Asked by mike.roswell 1 month ago

Last reply by Matt 1 month ago

Images sent from Thunderbird to Outlook aren't scaled probably

Hi, When sending Email to Outlook recipient the Outlook recipient sees the images very small, that's due to Outlook waiting for the image width and height... to be sent … (read more)

Hi,

When sending Email to Outlook recipient the Outlook recipient sees the images very small, that's due to Outlook waiting for the image width and height... to be sent with the email.

I have found a workaround:

changing the image width by just clicking on it and moving it.

is there anyway to force Thunderbird to send the image width and height everytime?


Thanks in advance

Asked by khaled.alfarkh 2 months ago

Last reply by Matt 1 month ago

Thunderbird on my wifes machine wont open

When we try to open Thunderbird on my wifes machine we get the message: Thunderbird.exe Entry point not found The procedure point get_bridge could not be located in the D… (read more)

When we try to open Thunderbird on my wifes machine we get the message: Thunderbird.exe Entry point not found The procedure point get_bridge could not be located in the Dynamic Link Library c:\programe Files (x86)\mozilla thunderbird\xul.dll

the next screen says: Couldntload XPCOM.

Asked by kohljetink 2 months ago

Last reply by david 1 month ago

Thunderbird I have Thunderbird 91.7.0 (64-bit)

- I have updated the email server settings and do receive email properly. Thunderbird frequently sends messages it cannot connect to an older and outdated email server. H… (read more)

- I have updated the email server settings and do receive email properly. Thunderbird frequently sends messages it cannot connect to an older and outdated email server. How to remove the old server information?

Asked by John. 2 months ago

Last reply by christ1 1 month ago

Contacts

A lot of people has a google account, and google contacts sotored. I installed add-on to sync thunderbird contacts with google contacts, but there are a lot of mistakes a… (read more)

A lot of people has a google account, and google contacts sotored. I installed add-on to sync thunderbird contacts with google contacts, but there are a lot of mistakes and errors.

I think that sync shouldn't be an add-on. It should be a thunderbird characteristic. And well developed. Also calendar, etc.

Asked by jsubiros 1 month ago

Last reply by sfhowes 1 month ago

thunderbird "91.6.1" password retry many times, restart seems to fix it

We have several users running Thunderbird and when they send an email a popup says to re enter their password. A retry seems to work fine. Then Thunderbird repeatedly ask… (read more)

We have several users running Thunderbird and when they send an email a popup says to re enter their password. A retry seems to work fine. Then Thunderbird repeatedly ask them to re enter the password about every 10 minuets. Hitting retry seems to be fine but this is very annoying.

For now I'm asking the users to exit Thunderbird and Restart it. The problem seems to go away for a day or two.

Any clues on how to fix this ?

Thunderbird version 91.6.1

Asked by Robert Campbell 2 months ago

Last reply by sfhowes 2 months ago

Syncronise gmail calendar with Thunderbird Home calendar

Dear Help Desk, I’ve been using Thunderbird for many years and I really like it, but after reinstalling, I can’t set my "Home" Calendar to see an invitation with a corpor… (read more)

Dear Help Desk,

I’ve been using Thunderbird for many years and I really like it, but after reinstalling, I can’t set my "Home" Calendar to see an invitation with a corporate email address in my gmail calendar as well. I've downloaded an add on, so syncing works from the direction of the gmail calendar, so I can see the gmail calendar in Thunderbird.

I would like to know what to set in the "Home" calendar to sync to the gmail calendar.

Best regards,

Csaba

Asked by Csaba Ilcsik 3 months ago

Last reply by houstonwb 2 months ago

Cannot find where Mail Merge stores emails

Hi I am using the latest version of Mail Merge. Initially I created 1100 merged emails with the Send Later option, figuring I could send them whenever I chose. The merg… (read more)

Hi

I am using the latest version of Mail Merge. Initially I created 1100 merged emails with the Send Later option, figuring I could send them whenever I chose. The merged emails landed in my Outbox. But then TB began to automatically send out the emails (I didn't want that to happen just yet), and after sending 50 emails I got an error message (attached below)

TB became unusable. The error message kept popping up, and no matter how many times I clicked on the OKAY button the error message kept coming back. I had no access to TB at this time.

I had to overwrite my profile folder with a copy from the previous day to get TB to stop with the error messages, and now I have functionality again. No more error messages.

So now I'm starting over, but don't know how to get the merged emails to land in a folder that won't get sent out immediately. As a test I selected Save As Draft, but I can't locate where the add-on placed my test messages.

thanks

Asked by tkaufman1 2 months ago

Last reply by Toad-Hall 2 months ago