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  • Solved

Default action "Edit draft message"

Somewhen before or with 91.2.1, the default action when opening an existing email became "Edit draft message." (W10 19043, synching to GMail) That setting is nonintuiti… (read more)

Somewhen before or with 91.2.1, the default action when opening an existing email became "Edit draft message." (W10 19043, synching to GMail) That setting is nonintuitive and just wrong. A default should NEVER be an action that commits to an irreversable behavior path. Please fix.

This extremely bad design "feature" has apparently been around quite a while and generates exactly the problems returned by a search here on "delete attachments Thunderbird." I first noticed the behavior just about the time GMail introduced two-factor authentication. Maybe no connection there, but ...

Asked by c.roy.taylor 2 weeks ago

Answered by Matt 1 week ago

  • Solved

Cannot download mail in Thunderbird Portable

For no apparent reason and all of a sudden I cannot download email. I can still send email. I tried all the suggested remedies and checked all my settings. Running 91.5… (read more)

For no apparent reason and all of a sudden I cannot download email. I can still send email. I tried all the suggested remedies and checked all my settings. Running 91.5.1/Win10Pro I can download my mail on my phone and tablet as well as using the web based access on my PC. I tried disabling both my AV, and Defender. No clue where to go from here. Any guidance will be very much appreciated. Thanks!!

Asked by mrl1 3 days ago

Answered by AgnesRM 1 day ago

  • Solved

Setting up an existing TB account

When I selected the TB icon a window came up saying I must set up my existing email account. I fill in my name, my eddress and password. The next window that comes up sh… (read more)

When I selected the TB icon a window came up saying I must set up my existing email account. I fill in my name, my eddress and password. The next window that comes up shows TB found mobile.charter.net but my email was set up using email.twc.com. The port numbers are the same but the server names are different. When I complete this activity the end result is that my information if rejected. I attempted to configure it by hand but it too was rejected. I am using an HP desktop with the latest Win 10 OS. I don't know what to do.

Asked by Dan Jones 3 weeks ago

Answered by sfhowes 3 weeks ago

  • Solved

Closed email tabs, all reopen when Thunderbird is restarted after a shut down

For the past couple of weeks Thunderbird has exhibeted some unwanted behavior. #2 I often shut down T'bird with multiple emails, each in their own tab. Recently, I seem t… (read more)

For the past couple of weeks Thunderbird has exhibeted some unwanted behavior. #2 I often shut down T'bird with multiple emails, each in their own tab. Recently, I seem to have accumulated multiple open email tabs. I have gone back through the open tabs and closed them (there have gotten to be quite a few, and it is a fair investment of time to get them all closed). I am not deleting them, just closing the tab each is on. Then I close Thunderbird. Next time I open Thunderbird, be it a few minutes, a few hours, or the next day or so, all the emails I closed are once again opened upon startup. This is making a huge number of tabs be open, and I am unable to make them stay closed. I am not deleting them, just closing the tab each is on. Why is this occuring (started a couple weeks ago, maybe around the same time Firefox auto-updated to v92 or 93, can't recall which.

Asked by buzzb3 2 months ago

Answered by sfhowes 2 months ago

  • Solved

Lost Folders and Email Files

I have been using Thunderbird for many years. And, I've created multiple Folders (with multiple levels drilling down) which I place emails that I want to save. A couple… (read more)

I have been using Thunderbird for many years. And, I've created multiple Folders (with multiple levels drilling down) which I place emails that I want to save. A couple of days ago, I left clicked holding an upper level folder, and dragged it to another folder. When I did that, Thunderbird showed a little circulating icon spinning until the process finished about a minute later. At the end of the process, a whole group of folders and emails disappeared.

When I explore the profile, under the folder "Mail", "pop.gmail.com", "_Companies.sbd", I can see folder names that correspond to the folders that disappeared. In those folders, I see files with the file extension "wdseml". Some folders don't have anything in them though.

My questions are:

(1) Can folders that disappeared be recovered where I can access them again in Thunderbird? And if so, how do I accomplish that? Is there an index file somewhere that can be audited and adjusted?

(2) If there is no easy way to recover those lost folders and emails, can I just remove the existing profile and replace it with a backed up profile I saved about one month ago. I would lose all the emails I had from that point to now. But, I would have all the original folders and emails up to that point.

Thank you for and help, direction or advice you can afford me, Chris

Asked by Chris 3 weeks ago

Answered by AgnesRM 3 weeks ago

  • Solved
  • Archived

TB Err Msg: Sending of password for user xxx@verizon.net did not succeed

After years of satisfactory service, TB recently started to fail login for several e-mail accounts TB Err Msg: Sending of password for user xxx@verizon.net did not succee… (read more)

After years of satisfactory service, TB recently started to fail login for several e-mail accounts

TB Err Msg: Sending of password for user xxx@verizon.net did not succeed. Mail server responded pop.verizon.net responded: [SYS/TEMP] server error. Several out of multiple accounts are failing this way. (all started at the same time.) These accounts are hosted on AOL servers but were originally Verizon.

Several other e-mail accounts hosted via gmail & Hotmail are (so far) unaffected.

Asked by kvelling1 6 months ago

Answered by duncanst 6 months ago

  • Solved

Problem with Manipulating PDF Email Attachments in the New Thunderbird Tabs

Before the latest update to Thunderbird, opening PDF attachments would bring them up separately in Adobe Reader, which was no problem at all. I'm not sure why a change wa… (read more)

Before the latest update to Thunderbird, opening PDF attachments would bring them up separately in Adobe Reader, which was no problem at all. I'm not sure why a change was instituted to cause them to open in Thunderbird tabs, but this is seriously inconvenient for me.

When a PDF file opened directly in Adobe Reader, the text can be highlighted and copied. This does not work now when it shows up supposedly as PDF in a Thunderbird tab. I don't know about JPG or other file types--I've yet to have one of those where I can see it they cause trouble as well--but is there some way to turn off having email attachments open in Thunderbird tabs rather than directly in the operative software--PDF by Adobe Reader, for example? I can't figure out how to get such an attachment to open directly in Adobe Reader, but that's where I want it, not as a tab in Thunderbird.

Probably this is easy, but I can't figure out how to do it.

Asked by Arvidd 2 months ago

Answered by christ1 1 month ago

  • Solved

Thunderbird freezes when I reply

I moved to a new PC and installed 64-bit Thunderbird (had 32-bit on old PC). I restored my profile folder from backup and Inbox shows my email and settings look okay. But… (read more)

I moved to a new PC and installed 64-bit Thunderbird (had 32-bit on old PC). I restored my profile folder from backup and Inbox shows my email and settings look okay. But if I try to reply to a message, TB freezes. It opens the new message dialog, but the TO is left empty and everything is unresponsive with spinning icon. All I can do is close the program.

Asked by draney 2 months ago

Answered by draney 1 month ago

  • Solved

Thunderbird occupies 14 gb on my hard drive

I think my only out is to wipe it all out and start over, but of course I want to save my address book and my recent email. Any ideas of how to cure this "cancer?" … (read more)

I think my only out is to wipe it all out and start over, but of course I want to save my address book and my recent email. Any ideas of how to cure this "cancer?"

Asked by bill234 2 months ago

Answered by sfhowes 2 months ago

  • Solved

Need to view "hidden" attachments

According to the help document, "Allow me to view "hidden" attachments" [https://support.mozilla.org/en-US/kb/.../configuration-options-attachments] "There is a special v… (read more)

According to the help document, "Allow me to view "hidden" attachments" [https://support.mozilla.org/en-US/kb/.../configuration-options-attachments] "There is a special view mode for messages which allows you to see all of a message's attachments, even "hidden" ones, in its attachments list. Because this view mode is not needed by most users and could be confusing to some, it is disabled by default. To enable it, install the "Show All Body Parts" add-on."

Unfortunately, the add on "Show All Body Parts" is no longer supported in 91.3.2.

Our non-profit uses Vertical Response Vertical Response for connecting with supporters. When a supporter replies to an email sent via Vertical Response, the return email is attached to a generic form sent to us by VR. I need to view all hidden attachments in order to reply to an email from our supporters. I need to be able to click on the contact_reply.eml attachment in order to reply.

Any help you could give would be greatly appreciated. Thank you in advance.

Asked by timothymarkonline 2 months ago

Answered by Toad-Hall 2 months ago

  • Solved

Thunderbird Crash When Attempting to Open a PDF Received as an Attachment in a New Email Message

Received an email message with two PDF files attached. When trying to open on of the PDF's from the mail message Thunderbird crashed. This happened twice. Both crashes we… (read more)

Received an email message with two PDF files attached. When trying to open on of the PDF's from the mail message Thunderbird crashed. This happened twice. Both crashes were reported to Thunderbird.

Thanks.

Windows 10 Thunderbird 91.2.1

Asked by David Stuhr 3 months ago

Answered by sfhowes 3 months ago

  • Solved

Print Preview has disaapeared from TB version 91.3

After the latest update I now find that the the Print Preview option is missing from the Print button. Choosing Print Preview allowed one to 'Shrink to Fit' or choose a … (read more)

After the latest update I now find that the the Print Preview option is missing from the Print button. Choosing Print Preview allowed one to 'Shrink to Fit' or choose a %age size. Very handy when one wishes to size to a single page for printing. There are some other support threads about Print Preview, but they do not answer the question or refer to the above features. All I get now is a preview of what will print, just like many printer previews. I can't adjust its size.

I can't see why the developers would wish to remove such a useful feature, so perhaps it is a mistake and we can have it back please.

Asked by Ralph's PC 2 months ago

Answered by Stans 2 months ago

  • Solved

Certificate errors - smtp.googlemail.com

This problem has been around for ages, but since a clean install of Windows 11 Pro (64-bit, v21H2) a few days ago it's gotten much worse. I'm using Thunderbird 91.2.0 (6… (read more)

This problem has been around for ages, but since a clean install of Windows 11 Pro (64-bit, v21H2) a few days ago it's gotten much worse. I'm using Thunderbird 91.2.0 (64-bit). Used to be that every few days I'd get the "Add security exception" failure (see image) when trying to connect to smtp.googlemail.com (209.85.232.16:465). See the images for the details from viewing the certificates. (I've already worked with Bitdefender to try to resolve this problem -- after completely disabling it the error still occurs, but with different certificates. The Bitdefender cert goes away and I get the smtp one plus one for "GTS CA 1C3" and another for "GTS Root R1" which weren't there before disabling BitDefender). None of the certs have expired in either case. Once I add the security exception, telling Tbird to remember it, things will work fine for a couple hours then it happens again. The frequency of these errors has gotten a whole lot worse since running on Windows 11. I'd rate it as having left "annoying" and entering "frustrating". Anybody have any ideas? Thanks, DougP

Asked by ratnip3 3 months ago

Answered by Matt 3 months ago

  • Solved

Appearance of Write box

For quite a while (I unfortunately do not remember since which update), the 'write'-box has a weird darker grey on shade on the side and top parts of the upper field (whe… (read more)

For quite a while (I unfortunately do not remember since which update), the 'write'-box has a weird darker grey on shade on the side and top parts of the upper field (where email-addresses, etc. are put in). Sometimes, it would go away when I hover over it, sometimes not.

I thought this was a silly bug that would go away after a few updates, but it remains unchanged for several months now and I was wondering if: -other people have the same issue? -it depends on my installation? -I need indeed to wait for an update to fix it?

Many thanks in advance.

Asked by christoph.niessen 3 months ago

Answered by sfhowes 3 months ago

  • Solved

How to update from Thunderbird 17.0

Hello I just have upgraded from a very old mac to the newest. I like to update Thunderbird now from 17.0 to the latest version. However, if I use the "check for updates" … (read more)

Hello

I just have upgraded from a very old mac to the newest. I like to update Thunderbird now from 17.0 to the latest version. However, if I use the "check for updates" in the about section of the old Thunderbird, it say's that I'm on the latest version ...?? I have downloaded and installed the latest Thunderbird, but this one did not migrate the data from the old Thunderbird. It asks me to setup new account. I also found an option to import data, but there is only the option to import from 3rd-party ...??? Please let me know how to upgrade; I need all my email accounts and conversations from my old 17.0 Thunderbird in the latest Thunderbird.

Thanx Lukas

Asked by info6232 3 months ago

Answered by Stans 3 months ago

  • Solved

Thunderbird - recently I couldn't send some email now I can't send any. Error message is: Sending of the message failed. An error occurred while sending m

Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: shw-obgw-4001a.ext.cloudfilter.net cmsmtp Connec… (read more)

Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: shw-obgw-4001a.ext.cloudfilter.net cmsmtp Connection Rejected - see http://www.spamhaus.org/query/ip/208.181.95.34 AUP#IPBL00001.

Asked by dorval 3 months ago

Answered by AgnesRM 3 months ago

  • Solved
  • Archived

Two email login passwords are now missing

Can no longer receive from two of my email accounts. Have "fixed" the problem of being able to send by setting up a new password on the server and then inputting it into… (read more)

Can no longer receive from two of my email accounts. Have "fixed" the problem of being able to send by setting up a new password on the server and then inputting it into TB the first time i try to send but the 2 login accounts are no longer listed in the Saved Logins window. The other logins are still there and work as expected.

What should i do? i've spent several hours on the Mozilla TB forums, trying to find something similar, but haven't been able to find anything.

Please stay safe and have a beautiful Saturday afternoon!  :)

Asked by fred 8 months ago

Answered by fred 8 months ago

  • Solved

Problems sending emails to my list

Suddenly, I can't send emails to my list. Sometimes the error message says I've exceeded the maximum (25) for that hour. Other times it says the following: Sending of the… (read more)

Suddenly, I can't send emails to my list. Sometimes the error message says I've exceeded the maximum (25) for that hour. Other times it says the following: Sending of the message failed. An error occurred while sending mail. The mail server responded:

  1. 4.5.3 Too many recipients..

Please check the message recipient "........@hotmail.com" and try again

I originally had about 40 contacts in the list so I tried dividing into two groups but that didn't work. Still got one message I'd exceeded 25 but I only had 16. I recently updated Thunderbird, so maybe that's the problem. Any suggestions.

Asked by anyobbs 4 months ago

Answered by anyobbs 3 months ago

  • Solved

Backing up mailbox

I can't back-up my mailbox. I have the same problem as in the question from markosv63 8/19/20, 10:01 PM (now archived) in that I have many emails in many folders. Th… (read more)

I can't back-up my mailbox.

  • I have the same problem as in the question from markosv63 8/19/20, 10:01 PM (now archived) in that I have many emails in many folders.
  • The procedure recommended to markosv63 doesn't work. That procedure is in https://support.mozilla.org/en-US/kb/imap-synchronization#w_configuring-synchronization-and-disk-space-usage.
  • I don't think I use an imap account because my server type is POP Mail - Port 110 (default).
  • I followed exactly the recommended procedure but the result was a folder marked updates, containing a folder marked 8216C80C92C4E828.
  • 8216C80C92C4E828 contains a folder marked updates plus two files, one file called update-config.json and the other called updates. This updates folder contains an empty folder marked 0 plus two files, marked backup-update and last-update.
  • None of these files or folders contains any emails.

Asked by VetUser 4 months ago

Answered by Stans 4 months ago