Thunderbird Support Forum

I've just upgraded, automatically, to the latest Thunderbird. On opening nothing exists, no address book, no folders or emails, nothing. No idea what's happened as this was an automatic process. I have found a profile folder where it should be but I'm not confident to start trying to change things as I'm happy to find what looks like the data but don't want to do anything that might affect it. Any help? As far as I'm aware my install is 'normal'.

tried upgrading/clean install, 32b and 64b, version 102 when came out and now 102.5.0 always end up with a non-usable , no folders (sent, trash etc) top right menu does not open either had to go back with system restore and today even reinstall old version

does the new version require any windows component that the old one did not? (i may have disabled some features i dont need). all other programs work perfectly.

any advice will be appreciated, thanks

Hello, I apologize I'm not tech savvy at all. Is it possible to access my Thunderbird e-mail, that's currently set up on our HP Pavilion on my laptop? I have a Gateway model GWNC31514-BL. When I attempt it on the laptop, it shows the available config. IMAP and POP3, I don't know the difference so I choose the IMAP, then I get "unable to log in at server, wrong config., user name or password" under that it says checking password. I find I'm on my laptop a lot more than at that the HP. I'd like to still be able to access it on the HP though just in case the laptop breaks down. I've had Thunderbird for many years and I'd hate to lose everything if the laptop breaks. Your help is greatly appreciated!! Sandy Schnabel

edit: fixed a formatting issue.

In the last few days I am unable to download new emails in normal mode but can in safe mode. I am running Win 11 22621.2215 and T/B 115.2.0. This is happening on all my network computers. I can send emails without any problems. My wife's computer works fine. I have the same problem using my normal ISP and using a mobile internet connection.

i can log in and download using my phone with Aqua Mail

It would seem that some process in Win 11 is now blocking email downloads. I have disabled my Antivirus and Malwarebytes.I have used the troubleshooter, disabled addons etc. No Change. Reinstalled T/B and connected to original profile. No change. Connected to an old profile. No change. Any ideas as to why this is suddenly happening.

Hi, I recently moved to a new computer (win 10 to win 10). I wanted to transfer all of my e-mails, folders and accounts/settings, and plugins.

Initially, I tried using the good old mozbackup (yeah I know it isn't supported but last year I was able to use it without any issues on a laptop I took with me for a trip). It didn't really work well this time. It is a very big backup - 34GB (with over 140GB on disk size which is strange).

So I tried to start over, deleted all the accounts, created a new default account, and copied the Thunderbird folder from the old PC to the new one in its entirety to the new computer.

It seemed to work but after looking at my folders (I use quickfolders) I see that many of the older folders (which do work fine on the old PC) are now empty and after the restart, they are also duplicated (again not all just the older ones - not sure why these are affected and not the new ones).

How do I solve this issue? (I looked around and there are many suggestions but not too many success stories).

Iddo

When I try using the box to align fields (First Name, Last Name, etc.) I get a couple of lines to match up and then after that as I continue they all start to float around. What is the method for setting the left side with the right side of the box? I'm importing my address box from Gmail.

I tried posting a thread but unfortunately I didn't got any traction. Maybe I've explained myself in a not so clear way? I'm going to try again, hoping to getting better luck this time around. Here it goes.

Big profile backup is out of control when restored. I'm on OSX.

Backup is a normal zip file of the profile folder, created on the same machine.

I know in theory, I should just create a new profile, quit TB, and then replace the contents of the newly created profile with my backup's contents. Next time I start it up, I should see my profiles' content.

However, that doesn't happen. And this is what I've seen after several dozen (?) times attempting it:

[list] [*] the first time starting after the restore, it takes a while to start. Then I'm shown a series INBOXes named with '-n' at the end, for an arbitrary (?) number of n. Such as 'INBOX', 'INBOX-1', ..., 'INBOX-25', some 3 to 5, others 40 or 50.

The last, according to this numbering, appears to be the one that contains the actual Inbox with messages. This happens in almost all accounts in the profile (about two thirds). I can also see several 'INBOX-n.msf' files (1kb) in the filesystem, with one corresponding final 'INBOX-n' file. This, as one could guess at this point, was not part of the original backup.

[*] after restarting TB, it takes even longer, and I lose access to all other folders. Everything below the account name disappears, except for the 'INBOX' that remains listed as a folder in the left pane, and when clicked on, shows no messages, none. For every account.

[*] every subsequent restart is then very quick, and I don't get access to the folders anymore. Even the maimed access the first time around seems now to be gone. There are only the empty INBOX folders, again and again./list

Profile folder size goes from ~24GB to ~16GB throughout this, though in TB's folder pane, it looks as empty as it could be.

I've repeated this dozens of times, with two different profiles which lead to the same result.

I might have tried a restore once on Windows machine to test it out, a long time ago, which I think went smoothly. So I can't vouch for it now, but I'd guess the problem is in OSX. Which is a problem, because it's what I'm using.

Am I doing something wrong? Does it have anything to do with permissions? What can I do to get this restore working? Anyone experienced the same on OSX?

I feel silly going through the trouble of backing up weekly, don't feel safe at all by failing to restore these backups. When I need the backup, I don't think I'm going to have one. I've had a few scares, and one of these days, it's bound to happen.

Below are the pictures when I restore this backup in OSX, in the first run it shows a corrupted folder structure, and from then on I have no access to the emails anymore.

Would appreciate any help with this long running issue.

Here's the pictures of the situation:

[b]First Run:/b

[img]https://preview.redd.it/jqs03d7fdcna1.png?width=324&format=png&auto=webp&v=enabled&s=ddc6a11b9da6d0413b8a81921bb3e618879b5f73/img

[b]Second Run:/b

[img]https://preview.redd.it/mvqtvi5hdcna1.png?width=369&format=png&auto=webp&v=enabled&s=f44319dd7f06fa25df4a5cb3d931e103f59b2eeb/img

EDIT: Attached pictures of files on both profiles, profile 1 and profile 2.

I have used Eudora for years, about 20 or more. Now I find myself with a dilemma. A secure email program I signed up for must have ports assigned to incoming and outgoing servers. Alas, not possible with Eudora, but possible with Thunderbird.

However, after reading several of the threads of migrating to Thunderbird from Eudora, it appears to be problematic--new addons, missing mailboxes, etc. It's hard to tell whether that's the norm or the exception. One of the threads I read was https://support.mozilla.org/en-US/questions/1228297 "Migrate Eudora mail to Thunderbird mail", which suggests starting with Thunderbird 17.0. That thread is from 3-1/2 years ago. Is this still the best way to migrate? Or is one of the Thunderbird migration tools a better and safer option.

I have literally thousands of saved emails and dozens of separate mailboxes and I don't want to lose them.

How do I save emails and calendars when changing Thunderbird from POP to IMAP? I have TBird installed on one Windows desktop and three windows laptops using POP3 and I want to change the accounts to use IMAP. Doing so should save me time having to manually delete the same emails on all machines. If I do not save the emails etc before I switch the accounts from POP to IMAP what, if anything, will I lose? My primary email accounts are Gmail. Some are personal and some are business. Switching those to IMAP is simply a few mouse clicks in the Gmail webmail settings. But changing TBird accounts to IMAP is a whole new kettle of fish, I imagine. Thanks in advance.

I followed the directions to move my address book over to new computer. All went well and when I downloaded address book to new computer - took about eight hours.

when I went to address book in new computer, none of my notes about the contacts were there? is there a way to transfer/access all the information about the contacts (addresses, etc) from old address book into new address book on new computer?

What is the minimum version of Ubuntu to install Thunderbird 115 supernova? I'm on 20.04 on ZorinOS.

And by the way, when are you planning to make it available on APT?

Thanks, Tal Sabadia

'They were supposed to transfer everything over and after considerable number of interactions i now have 1 of my 5 emails working . I can send and receive emails on email #1. I can receive emails on email#2,3,4,5 the problem is I can only send messages on email #1 When I go to accounts. - edit smtp server all the 5 user names default to the same user name ( last line) . Which ever user name I put in is the email that I can send emails out. for ex. if the user name is email1@xxx.com I can only send emails out on email 1. if the user name is email3@xxx.com I can only send emails out on email 3 . On the SMTP server edit page ----- Description : office 365 Server name: outlook.office365.com Port: 587 Connection security: STARTTLS AUTHENTICATION: normal password User name: email1@xxx.com I s there a way to separate the user names of the 5 emails

Happy New Year all volunteers, In W10, after crash all my applications, and their setup/data got wiped out. Tbird worked before like charm. Then it was a new installation 2 years ago. I moved mail data from Vista Mail on a Toshiba PC to my then new GP PC, with W10. Now, I have to re-install all the apps, and try to import/collect data. Luckily, my Vista PC is still working, so I can recover things from there. So, in Vista Mail i exported contacts, tried .csv, and .vcf. Csv seemed to work, however the import in Address Book was not functional. The names and e-mail addresses were mixed up. Then, I tried .vcf: with a single contact it works fine, but not with a list of .vcf files. Then, I found the advice to create one .vcf file for all contacts via copy *.vcx merged.vcf. The file got created, and looks fine. The windows contact too can open it, one-by-one. Windows10 Mail can handle it also. But, when I try to import this in TB I got as far as START import. Then, the message "Import failed unexpectedly, more information may be available in the Error Console". I do not see error console, and more hints. I must tell, extracting contacts from GMAIL works too. But, unfortunately I do not have set up gmail so that it saved all contacts upon referencing, so I just have a subset of contacts there... Do you guys have a working solution, or is this a new chart again ? By the way, the TB version is the newest one, a guess it is 102. Cheers, Zoltan

Help! I have been stuck on 60.9.1. I tried to upgrade many years ago and lost all my past emails and folders. A search at the time said there was no way to get them back so I reinstalled 60 and have lived there ever since. A couple of weeks ago Google mail changed their security protocols and dropped POP and 60.9 apparently can not read IMAP. I love Thunderbird and would prefer to stay but I don't want to loose all my past emails and folders. So, I would like to upgrade to the latest stable version. Is there a path that won't dump my history? I have read many posts on here but still can't find the path to being current. Can I simply install the latest version or do I have to install in stages. If in stages what is the order of version to install and should I stop at each version to check/test something before moving to the next install?

Thanks in advance for your help.

I have TB on my PC and I want to use the same account settings and login information on my laptop. The laptop is currently using an AOL account, which I want to replace with the PC's TB account. How to do it?

TIA for your help. SweetTasha

i had the latest version 115 and i decided to install the previous version coz some things didnt go my way. i opened it and its supernova - i lost everything like settings, my local folders etc. how can i go back to all my settings i had in this supernova version?

Hello,

My webhost provider switched my domain last week. And Thunderbird is now a complete mess. They combined the names of the two domains and I'm not sure if I delete this email address I'll be in trouble because they've tied it to WordPress. All the pathways and files I've looked at - why I don't know because I don't really understand what I'm seeing - show the old email names and such. I've been pleading and begging for assistance to straighten out this mess, but without success. Also I'm prompted to login but Thunderbird won't recognize either the old ones nor the new ones I've created.

What I'm wondering is should I remove the current install and start again. And, if I start again, are the instructions easy for this poor senior's tech-phobic brain to follow?

(I'm not sure I trust the tech support at my provider since they keep saying I created the blended email address. This is entirely untrue: I created the one I wanted them to have done in the first place... and ended up deleting the contents of the old email in the process! =:o) Thank you, Zoe

I have windows 10. Was getting a message that Thunderbird could not automatically update and that I would have to download the latest version and install it. I did. I am now on Version 91.10.0 64 bit.

Now every day I get that same message. Thinking its a new download I start to download it only to find its the same EXE file I downloaded last time.

After running the new install, it leaves 2 short cuts on my desktop. BOTH point to the same program name and location.

Is there something wrong with that update? Thanks.

Hello, Each time a new release comes (102.4.2 actually) and I accept the upgrade, the problem reappears : it is impossible to load any mail from previously configured POP3 server (gmail or others). It is also impossible to send emails with previously configured SMTP server. In this case, the only solution I've found consists of:

 - creating a new profile.
 - configure POP3 and SMTP accounts, which now works (!).
 - transfer emails and abooks from old profile to the new one.

The profile corruption occurs during upgrade process and I think that the bug is located in this upgrade process. This is not related to a wrong security configuration or wrong password. Notice that the problem occurs on two PCs on two different locations. The common point to both these installations is that the profile is located on a NAS rather than on the default directory... I've not tried to perform a software update with the default directory. Thank you for your help. C. Capel